I need to down grade my rating. Over the past few years, they don't seem to be as good as they were…read morewhen I originally visited. I've been meaning to find a new mechanic and eventually did, and am glad that I made the move. What really was the straw that broke the camels back was that on my last visit they said my rotors were low and recommended a replacement (that was not cheap). I was actually pretty surprised by this as I had replaced my rotors (with them) earlier and I expected to get more miles out of them. So either: 1. they sold me poor quality rotors 2. I'm tracking my car and being aggressive on the brakes (nope...its a minivan) 3. I don't actually need rotors Turns out it was #3... I actually got the car up on jack stands after bringing it home, took off the wheels and measured the rotors with a pair of calipers. Plenty of life left.

We had a check engine light come on, American Tire immediately diagnosed the problem, and suggested…read moreother timely tuneups. We had the car back the same day. The car is running better than ever. Vinnie, John, Michael, Kaitlyn, those are the people that you see at the counter . They are all very responsive and communicate well. I thank them, but I wish I could thank the mechanics that work on my car

They were able to figure out what was wrong with our car and fix what another shop could not…read morediagnose. We are so happy to find a place we can go to and call as "our mechanic". Professional and great customer service. You can tell they are here to serve the community. Appointment preferred but they were able to take our car in.

Frank, Tom, Jessica and the entire staff always go above and beyond to ensure that their clients…read morebest interests are at the center of everything they do. They are always honest, forthcoming, and accountable when it comes to their customers. The quality of their work is exceptional And they treat their customers with the utmost honesty and respect. Without hesitation, I highly recommend them for all of your auto needs

Fantastic. Strong technically and equally as important, strong customer service. I felt like I…read morewas part of the family! Kudo's to the team, Brian, Shannon, Tony, and Scott. We initially were made aware of Nerger's from Costco after purchasing new tires there. We have always trusted those businesses affiliated with Costco since they vet them all pretty well. Therefore we made an appointment and asked them to conduct an extensive review of our Rogue. Our dealer had just given us an estimate and it seemed too steep in price. We took the car to Nerger's and had them balance and align the car with its new tires, we had them do the work they uncovered that needed to be done, including fixing some poor workmanship that the dealer had performed earlier in the year. All of this work was done and it didn't cost as much as the dealer would have done which was less work. Beyond all this, they provided personal transportation back to my house since it would require an overnight to receive the parts (no extra charge). The bottom line is that we found a reliable repair shop for our vehicles and have been talking them up to our friends.

These guys replaced an alternator for me last year. Even though it was under warrantee still they…read moredid not honor it, making an excuse that I did some repair somewhere else after the change. Plus their prices are super expensive. I can go to the draler for these prices. Not recommeded.

RSW Sets the Standard for European Auto Repair…read more I can't say enough great things about RSW! They did an outstanding job repairing my BMW -- truly first-class service from start to finish. The entire team is attentive, professional, and quick to respond. Derek kept me updated every step of the way with clear, thorough communication and accurate estimates (no surprises, which I really appreciated). Their guest lounge is also the nicest I've ever experienced at any auto repair shop -- spotless, comfortable, and thoughtfully designed. RSW sets the bar high for quality, integrity, and customer care. Highly recommend them to any European car owner!

Horrible, awful experience with RSW! This is a long review, but I wanted to provide enough details…read moreto show how bad of a business this is. I went in for an AC fix (no cold air). I told them upfront that I had already recharged the refrigerant. They charged me $400 to diagnose the AC issue by vacuuming and recharging the refrigerant, despite me telling them I had already done so. Their "master technician" said that the AC compressor had melted on the inside, and that I needed the compressor, condenser, and evaporator all replaced for almost $5000. They said they also found a coolant leak, and replaced the coolant expansion tank for the high-temperature circuit. After replacing that expansion tank, they say they ran a pressure test, which showed a new leak that is, and I quote, "gushing coolant". They wanted to charge $1600 now to replace the radiator. I tell them not to do any more work (they had only recharged the AC system and replaced the coolant expansion tank at this point), and that I would be taking the car home as-is. I was warned that I "wouldn't be able to make it down the road without overheating and potentially destroying my engine". They made me sign an "unsafe vehicle" waiver. I turned the car on, saw no leak, and drove home just fine. The temperature did not deviate from normal. At home, I saw that not only was the high-temp expansion tank full of coolant, but they overfilled it. I drained it to the appropriate level, ran the car for a bit, and again found no temperature issues. However, I noticed the low-temp expansion tank had no coolant in it. I filled it, then saw coolant leaking from the low-temp radiator and where the coolant hose meets the expansion tank. I took both expansion tanks out, and re-installed. This fixed the leak between the expansion tank and the connecting tube (obviously didn't fix the leak in the low-temp radiator). I replaced the low-temp radiator myself, which resulted in the low-temp coolant circuit now holding coolant properly. Tada, my AC works perfectly! Turns out that when the low-temp coolant circuit runs dry, the compressor won't turn on (to protect itself). To put the cherry on top, I did a pressure test on the high-temp expansion tank that they replaced (I made sure to get the replaced part back). It did not leak, meaning it never needed to be replaced at all. So to recap, I paid $1300 for them to replace a completely functional part, recharge a just-charged AC line, and not solve anything. Meanwhile, they tried to charge me an additional $6300+ to replace the compressor, condenser, evaporator, and high-temperature radiator, when in reality, NONE of those parts where faulty. All of the above is purely fact-based. The following is my analysis. It seems there are two possibilities: either they repeatedly failed to correctly diagnose and address the issues, opting instead to replace parts indiscriminately, or they deliberately attempted to exploit the situation for financial gain. Here are things that just don't add up: - How did they come to the conclusion that my compressor was broken, and destroyed the entirety of the AC system with it? (it hadn't) - Why did they replace parts in the high-temp coolant system, which had zero relation to the AC system and low-temp coolant circuit? - I believe when they replaced the high-temp expansion tank, they pulled on the low-temp expansion tank connecting tube, which created an additional leak (I fixed by just re-attaching). - Why did they believe there was an issue with the high-temp coolant circuit to begin with? Anybody with two eyes would be able to open the high-temp expansion tank cap, and see it was full and not decreasing. - If they replaced the high-temp expansion tank and then ran a pressure test, how did that result in a pressure-induced leak in the low-temp radiator? Those systems aren't connected. All I can say is that I would never, ever give RSW my business again. I attached a picture of the overfilled high-temp coolant tank, and the hole in the low-temp radiator.

I brought my car here after an accident that damaged the hood and front end. I paid $3300 for the…read morerepair. When I picked the car up, I later realized the hood had been repaired rather than replaced, but that was never clearly explained to me. The hood still had alignment and latching issues after pickup. I was later charged an additional $400 to repaint the hood. Even after that, dents returned and the right side of the hood continues to sit uneven. After spending $3700 total, I am still dealing with the same hood problems. I expected a proper and lasting repair.

I've brought my vehicle in several times, these mechanics are top-notch, affordable outstanding…read moreservice! The staff was attentive and helpful, making my experience exceptional.....Thank-you Guys

Service requested was done well. Staff is knowledgeable and pleasant. It is best to leave car there…read morefor the work needed. However, a modest waiting room is available for minor services. Prices are reasonable. Derek is highly experienced and his mechanics seem to work well with him.

They are a great repair service. Honest and skilled. Great work and customer service. I highly…read morerecommend them. They love my PT Cruiser!

We have been bringing our cars here since 2001. They tell you the truth, it's that simple! Too many…read moreto list over the years, but even today. I have a gouge in my left rear tire. I went there and told them I needed a new tire. The nice gentleman at the counter asked to look at it, and turns out it's superficial, tire is fine. Any other place would just replace it and try to sell me 3 more! My dad once got a crazy estimate on his car and we brought it to American auto. He didn't need half the work and the price was less than 1/3 of the quote he had gotten. I very highly recommend them. They play the long game in business and are not out for the quick buck. Hence they have the loyalty of our entire family! Again, highly recommend them!

Terrible! These mechanics are not customer friendly when it comes to giving free diagnostics. If…read moreyou go to them and explain to them that you have had a prior diagnostic done somewhere else they won't believe you even with paper work. Your choice really is to either pay for the diagnostic or pay them for the parts and labor. You don't know what the parts and labor are going to cost and even if you can't afford it, they will still charge you for the diagnostic. I don't think I will ever use them again and don't recommend them.

Fast, excellent service, no hassle. Recommend this place for…read moreyour car repair needs, I will used them again, reasonable prices!

Very rude disrespectful treatment. Liars. rip off. all…read morethese places want your money! by any means necessary!! Theh did Nothing. my car is Dead!!!