Finally decided to head over to Somm on a nice Friday night! We're thinking this could be our calm before the storm(ice/snow). We find 2 out of 7 open seats at the bar and take them! We wait for about 5 min for someone to notice 2 new faces in the seat and clean up the space, nothing. A couple comes in and sits at 2 more empty seats beside me. What do you know, they were warmly welcomed, given water, and small conversation! Meanwhile, we are still sitting there! Finally 9 minutes after sitting, our area is cleaned, we are given water! The employee never introduced herself so I don't have her name. I did ask, but I'm guessing she didn't hear me as I didn't receive a response! So next, she proceeds to take the couple next to us order, when the lady says no they were here first, take care of them. The employee then asks if we knew what we wanted.... We mentioned how it was our first time here..... still nothing! No great to have you, what do you like... if you want my recommendations.... Nothing to make the evening memorable enough for us to return. She poured our flights, and a separate glass of Prosecco for each of us, and that was the most interaction we got from her. She was super chatty with the couple. I asked to try the Chardonnay, she poured it, again nothing else. No, rundown of the Chardonnay, no "what do you think" "anything else" just nothing. So there we sat, pondering "What the world? Did we offend? This can't be how customer service usually goes?" I asked "came we get our checks when you get a chance," she didn't ask if it was together or separate, just brought one, placed it there and walked off. We waited over 5 min for her to come back, she didn't. While waiting another employee couldn't stop talking about cheese to another customer long enough to ask if there was anything we needed. I mean we're sitting there for 5 min as he chatters on and on about cheese, with a check on the counter and no drink in our glass. You would think he would have said oh cheese whiz, is there anything I can get you ladies? We had to flag down another employee to ask that the check be separated and to check us out. She asked me to come down the bar to tap to pay, then after I was there she said well I can bring it to you, that's easier. Go figure.
For a Friday night, it was pretty chill, not busy/crowded. Shocked to see kids are allowed in.
Prices are good. Definitely expected it to be on the pricier side due to location. We did enjoy our flight and our glass of Prosecco.
The place was really clean. The bathroom was well stocked and the actual linen towels are an added touch.
Customer service goes a long way and it really fell short last night. Wouldn't be up for experiencing that again. read more