Stayed at the Cloister at the Boca Raton Resort for our anniversary. It was lovely! Took the…read moresmall boat over to the Beach Club and enjoyed a very relaxing morning - after a fabulous breakfast. Also got a great pedicure and enjoyed a very quiet afternoon at the spa and spa pool which was incredibly quiet with only a few people present, unlike the main pools which were a little crowded. Service was top notch. It took a while for the hot water to come on in the hotel room, but it's understandable given how old the building is. That was the only negative. Super clean. Great staff. Highly recommend. Will definitely return.

Service was very poor and staff without knowledge of the facilities, food or amenities. For…read moreexample, I asked one staff member where to find men's swimsuits and he directed me to women's swim shop. I told him there are no men's suits in there. So he sent me to a golf shop that did not have men's swim. This went on and I realized he along with anyone else I asked had no clue about their shops or what's around. Every question I asked about, no one working at The Boca Raton seemed to have a real answer for that solved a problem. The staff seem to make up answers on the spot. So service is 1/5. Facilities in the new renovated tower were nice but we paid upward over $2k per night that did not deliver the luxury of a $2k per night stay. I have stayed in more comfortable Hilton and Marriott's and even Airbnbs for far less. The sheets are not soft. The bed was not firm. The space was quiet though and the bathroom was nice. However toilet paper was the cheapest brand I've ever seen. So definitely far from luxury. Food 1/5. The snacks in the room and all over the resort for kids all had red dye and carcinogens. There is no care for healthy truly good quality food here. So you pay a premium for the cheapest food in America. I have seen most all businesses, even basic businesses, move away from fake junk food, dyed food and those with carcinogenic links, but not The Boca Raton. So we paid a lot for food that we never you touched. No organic options either. High pesticide load as well. I have to say overall this is an overpriced resort striving to be luxury without the ability to live up to luxury. Overcrowded. Overpriced. Pesticides and Carcinogenic. Poor quality. Poor service.

Some good things and some bad things. I guess I will start with the good. It was conveniently…read morelocated to the locations for a wedding I was in town with the misses. We booked through the wedding party so they already negotiated at rate. The check in process was easy. When we arrived the staff was very accommodating and friendly. Common areas looked nice. On site amenities included a pool, bar, and complimentary breakfast served daily. The room was ready early so we could get settled in after the flight. Now to the bad. The room was a little meh. Large coffee stain on the carpet and some dust. Nothing major. The cabinet that housed the mini fridge was a little beat up. When I went to plug in my cell phone charger a noticed an outlet was damaged with some of the wiring exposed. Needless to say I don't use that plug. The light fixture near the bed was leaning to the side and the lamp shade was very beat up. Not would you would expect for the price point. The management do ask if there was anything they could do to remedy this room but they would be unable to give us a new room. So really there was nothing they would be doing but I suppose it's the thought that counts. Also could not ever get the WIFI to work. Overall not bad but not good either. Would not be my first choice for a hotel in the area.

Stayed here for the weekend and it's located in a great area of Downtown Boca. Walkable to Mizner…read moreand other shops and restaurants like Flanigan's and Raw Juce. I really like that this hotel has checkout at 12pm and provides full breakfast, which hit the spot during my stay here. Very spacious room and bathroom here too. The pool and gym are pretty nice as well, and on the floor of the pool and gym, there's an ice cream machine (not free). Based on the location of the hotel, you would expect it to be more luxurious. The hallways were so hot and humid as if you were outside. The room smelled a little stale and mildew, but thankfully I always travel with my disinfectants and sprays. The parking garage is a bit tight when driving in and out so be careful. The cost overnight was not bad, as it was $25/night. We did have to run the water for some time as it was not warming up initially, which is crazy. We stayed on the 15th floor which was nice as we had a view of the beach, which was serene and peaceful. Overall, not a bad stay - just ok.

So incredibly disappointed!…read more Dirty elevator and dirty lobby restrooms. An awful, heavy perfume smell from the elevator all the way to the room. There was a giant fan running in the hallway (not sure why), but I could hear it through the door all night. The same overpowering smell hits you the second you walk into the room. The bathroom smelled overwhelmingly like bleach. The carpet was dirty enough that I would not take my shoes off. Old, chipped furniture. No real desk chair, just a banquet chair. I'm a Gold member, selected my room, and was still moved from a king room closer to the water to a double-bed room. The bed was lumpy, pillows were flat, and the lighting was poor; the room felt very dark and uninviting. I was moved to a new room the following night, which was much better, though it still didn't feel truly "clean." That said, Kendra and Steve at the front desk were awesome and did their best to help & the view from the room was beautiful.

Absolutely incredible, was in town for work and stayed here and it was nothing but great, room with…read morea balcony looking out to the water was one of the best I hotel rooms I have stayed in

So I'm back for another stay and we all have to weigh the reviews and make our own…read moreassumptions/decisions. I will say this is my 2nd time here as we have a kid at the nearby college and this was very convenient, I am loyal to the brand, and the price wasn't bad for what I expect. Last time the room was clean, staff were ok, lobby bar and M Lounge were good. The bed in the room was my only real complaint that was not comfortable at all and extremely noisy. This time around; in a renovated room I will admit; staff were as much more inviting; room still clean and the beds much better. Location hasn't changed plenty of dining options, close to the college and not far from the beach (3 miles?) if you want to venture that way. Haven't used the pool, but you can see from the pictures and certainly when you arrive this isn't a resort style pool; it's a small casual pool, visible from the parking lot would be my only hesitation. I haven't experienced anything from my last visit to this one to not give it 4/5 stars; last time would have been 4 (maybe a 3) due to the beds (staff was ok, but not rude by any means).

We stayed here for a weekend and I love how there's free parking. It's very clean and well…read moremaintained. I love the location as it is close to restaurants and shopping centers in the area. I recommend staying here when in Boca Raton!

The whole staff was great. Katrina and Janell made it fun just to walk in the door. We had a good…read moretime joking about my wife's love of their coffee. The lady helping at breakfast was very pleasant and helpful. The food provided was plentiful and tasteful. The people make this hotel.

It was doable. Not the cleanest hotel. But it was doable. Breakfast was good and the staff was…read moresuper friendly. Pool kinda dirty. You can walk to certain restaurants or just take your car as it is easy to access the highway from this hotel.

We just hosted our wedding ceremony at the hotel terrace and cafe. The service, food and amenities…read morewere incredible. We had the wedding or our dreams. Shane, the even coordinator was great since the beginning. He is transparent, helpful and kind. He was there for us for anything we needed. All our guest were impressed with the wedding. I would definitely recommend you to host your event here. Also, the daily event manger Sheiling was sharp. The day of the wedding she made sure everything run smoothly and seamless. They work with great vendors as well . I would recommend this hotel for events or vacation in a heartbeat

Ender at the front desk is amazing - he has helped me every time I had a small request and made…read morethinks perfect. He is so friendly and helped to make sure my stay was perfect! Thanks!

My experience at Crane's Beach House Boutique Hotel & Luxury Villas was one of the most…read moreinhospitable & poorly managed hotel experiences I have ever had. Before arrival, I was never informed that my room would be located on the second floor with stair-only access & no elevator assistance. Traveling with a service animal while displaced due to active home renovations, repeatedly carrying luggage up and down steep stairs alone was physically exhausting. Accessibility limitations should be disclosed upfront. Despite displaying a clearly visible "Do Not Disturb" sign, housekeeping disturbed &/or attempted to enter my room at approximately 9:00AM on multiple occasions. Being repeatedly awakened after specifically requesting privacy is unacceptable, especially for a property marketing itself as boutique luxury. The most concerning part of my stay was the treatment I received from the front desk employee, Ryan. Nearly every interaction felt hostile, combative, & entirely lacking in professionalism or hospitality. After initially booking one night, I extended my stay due to delays with my home renovations. Immediately after booking, I received a phone call aggressively informing me that I still had to check out at noon & could not check back in until 4:00PM. This occurred multiple times throughout my stay despite online inventory consistently showing available rooms of the SAME ROOM TYPE the night before & during the day I rebooked. There appeared to be no legitimate operational reason to repeatedly force a paying guest to vacate for hours while managing luggage, stairs, & a service animal. The repeated forced check-outs & room changes felt unnecessarily rigid & punitive. At one point I genuinely felt less like a guest & more like they were doing me a favor. I normally don't pay to stay somewhere that feels like a prison. The handling of my service animal was equally inappropriate. During one of the early morning housekeeping disturbances, my service dog barked after being startled awake. Within approximately 30 seconds, I received a phone call demanding that I "register my dog." I explained that it was a service animal, which I had already disclosed during check-in. Instead of acknowledging that, I was interrupted and asked, "You mean an emotional support animal?" I again clarified that it was a service animal. The interaction felt dismissive, uninformed, and inappropriate given the hospitality industry's basic obligations regarding service animals. On my final reservation, housekeeping again attempted to enter my room around 9:00AM despite the "Do Not Disturb" sign remaining posted. When I addressed it with the office, I was falsely told that I had supposedly informed staff I would be checking out at 6:00 AM. What I had actually explained was that I preferred a first-floor room because repeatedly carrying luggage down stairs alone at 6:00AM was difficult. Cleanliness was also a major issue. I stayed in three different rooms, and every room had visibly dirty floors. My socks became dirty simply from walking around the rooms. More concerning, the AC vents appeared covered with black buildup and heavy dust, raising serious concerns about cleanliness, maintenance, & indoor air quality. Regretfully, I gave the property another chance & booked an additional two-night reservation because my roof renovation was still unfinished. Almost immediately after booking, I received another disruptive phone call informing me I would again have to fully check out, change rooms, and wait until 4:00 PM to re-check in. After days of repeated disruptions, room changes, & hostile interactions, I requested that the reservation be canceled. I was initially told "no." Only after escalating my frustration vocally did staff suddenly agree to contact Expedia & process the refund. What makes the experience more disappointing is that the gentleman who originally checked me in was genuinely pleasant & professional along with the housekeeping manager. Unfortunately, every interaction afterward became increasingly adversarial. This property failed in accessibility transparency, privacy, professionalism, cleanliness, flexibility, and customer service. The repeated room transfer demands, mishandling of a service animal situation, visibly dirty conditions, apparent mold buildup around vents, & hostile front desk interactions made the entire stay exhausting & stressful. This establishment does not deserve the title of "boutique luxury." I strongly caution travelers, especially those with accessibility needs, respiratory sensitivities, or service animals, to stay elsewhere. HOTEL'S RESPONSE TAKES NO ACCOUNTABILITY, DISREGARDS THE REAL ISSUES & MAKES EXCUSES.

I am SO glad I found this place! I went to Miami for a concert and wanted to make a mini vacation…read moreout of my road trip, so opted to stay here for its proximity to the beach (just a block away!). I got so much more than I expected from that decision! I prefer boutique/villas like this over chain hotels in smaller towns and absolutely got the relaxing, low key, "no worries" vibe as they have on the gate of the entrance. Just steps away from the downtown strip of Delray Beach, you can easily access the restaurants and shopping if you choose, but you can also get lost in the serenity of their lush tropical courtyard and pool areas, or even the private patio of your own room! I felt like I was in my own little world while there- it was a perfect contrast after driving into Miami! The room was well appointed with comfy furniture, plenty of space without being overwhelming, everything I'd need in the kitchenette, and a spacious bathroom. All had nice updates and thoughtful touches. The snacks and chilled beverages available for purchase, as well as variety of coffee, tea, water, etc that were complimentary was perfect. There was plenty of information about local services and attractions without being gimmicky or touristy as many places where I'm from in Orlando can be. They even provided a sheet with events specific to the timing of my stay, which was a nice touch. The staff was amazing-- so kind and helpful! I asked how it would work if I got in late after the concert since the lobby closes at 9. We were able to do an earlier check in to get the key code and information, parking pass, handle credit card for incidentals, etc on my drive down so I had nothing to worry about when I arrived later. I was able to park and access my room after the concert with ease. I did also appreciate that even though I was staying there alone after dropping my friend off with family nearer to Miami, I felt completely safe as a solo female traveler. There was lighted parking, a code on the gate to enter the property, and a key code for my door to my room. I enjoyed some time at the pool and walking the block to the beach for sunrise during my stay as well! I appreciated the hospitality and would absolutely recommend staying here to anyone traveling through the area!

Where to start? We…read morechecked in late. We were exhausted. There were many issues with the rooms. No pressure in the shower. Bed sheet stains and human hairs in the bed. Bathroom tap kept dropping water and could be not closed properly. Woman at counter was nice to change room but however was surprised to know about hairs in bed. She got a bit impatient when the 2nd room and 3rd room had same issue. They smell bad. All three had same odour. Had to endure that all night. Finally asked for new bedsheet so that i can do the job. Bedsheet was old and i could see through the sheet at some places. I am aware that if i use blue light, it might be disgusting to sleep but i am not used to sleeping in strangers hairs in the bed. I know it is not her fault doing the bed, but still i had to listen to an explanation that the cleaning lady might lose hair in the bad. she mentioned afro American, which now makes me think that is a bit racist to point this out. Coffee is not hot and they do not really care to fill the coffee tank. Anyway, i do not recommend. Too much to deal with

We checked in for a 4-night stay. The hallways and elevator looked like they'd never been cleaned…read more The room had the smell of old mold. I asked to see a different room but it was the same. I called Orbitz who, in turn, contacted the hotel and was told we could stay one night and we'd be credited for the remaining three nights. Checked out the next morning but foolishly, did not ask for a final bill. BTW - the motel's "free breakfast" consisted of packages of instant oatmeal - but there were no bowls or insuated cups to accommodate - only thin water cups! After returning from the trip a week later, I checked my CC account to find we'd been charged the full amount. I contacted the hotel 2 times and the managers (one of which were named "Chandroy") were never available. The personnel lied to me and lied to Orbitz about the agreed upon refund because they are greedy, dishonest, and rude. I called Orbitz and after a long period of time and many email communications, they were able to refund part of my charges. Orbitz is the best. BTW - For the remaining three nights we booked "The Hillsboro powered by Sonder" which was a little more expensive but clean, lovely, and on the beach! Very nice. Please, please...for the sake of your health, safety, and sanity, do not consider staying at this motel from hell.

Sunday Funday at Tremble's Fitness Class + Pool Vibes Came…read moreout for the Sunday fitness class hosted by Tremble, and it was such a fun experience! The class was a mix of stretch, mat pilates, and cardio (though this time we stuck to the mat -- no cardio), and I loved it. Super engaging, the music was lit, and the energy was just right for a Sunday morning reset. You can even scan their QR code for a free class, which I'm definitely doing next! Afterwards, we chilled by the pool with rosé wine (free if you sign up in advance -- major plus!) and ordered the mezzo platter. It came with hummus, tzatziki, and pesto (not my fave, but that's personal taste), along with olive & cheese toast, and some carrots and peppers. We wished there were more veggies for the dips, but no biggie -- my friend took home the extra hummus. Bonus moment: It happened to be Bid Day for FAU, so we had front-row seats to the celebrations. The new Sigma Nu girls were out having a blast, and the whole place had such a fun, social vibe. A live DJ kept the energy going, we made some new friends, and honestly, the whole day was just glorious. Highly recommend if you're looking for a unique way to spend your Sunday -- workout, wine, and sunshine included!

I am back and forth between a four and three star here. The facility does smell modern, and it…read moreappears modern. I did not have the time to spend in it, but the pool area appeared like a resort style pool. The room was spacious and modern with plenty of power plugs. What I did not appreciate was that there was no acknowledgement for my loyalty to Marriott. Typically, I am told about Executive Lounge (IF they have one) and told about the amenities that the hotel offers. However, this also was not the case. I had to look on the website to figure out about the Executive Lounge, and call to find out specifically where it is at. The Executive Lounge, had the traditional breakfast offering. What did turn me completely off was when I went over to the ham that was rolled, I could see a green item on it. To me, this green item I saw was mold. Was I overly impressed with the menu offerings for breakfast, not necessarily.

Our stay at the Seagate was so special. We have been coming to the hotel for many years, but it…read moretruly feels even more welcoming with Anton leading the front office. His kindness, professionalism, and personal touch never should go unnoticed. We always feel so well taken care of and are already looking forward to our stay again in April. Emilia

We were going to meet up with sisters one from Vero me from Stuart one from Ft. Lauderdale so great…read moremid point. Very nice hotel looks like been redone. Not right on the ocean but about a block or so away and there are vans to take you to the beach club with beach chairs umbrellas restaurant etc. very clean. Nice and cold inside.. very comfortable lovely staff! Room was big comfortable beds nice linens sheets towels, products. Big bath tub and small shower but find. Water pressure was a bit low but really we really liked this hotel. Good location and the room we asked for it was excellent! This will be a place we will go back to. We went to their beach restaurant great service and food we just had smash burgers with fries very good. Bathroom bedroom large size.. Nespresso coffee nice touch. Valet under cover safe parking 40$ and resort fee 40$ we were totally happy!