Rudest person working drive thru today I placed my order and asked for a bag of ice and right when I finished the word ice she cut me off and said we can't sell you a bag of ice right now. When I asked why that is because I was told before if I come and ask when it's not happy hour I would be able to she cut me off again raised her voice and said "Because we don't have enough ice to give you!" I drove right off and will be contacting corporate office regarding this experience if you can't handle drive thru maybe you should stick to flipping the burgers lady! read more

I'd give negative stars if I could. I've currently been in stall #7 for 15+ minutes now and haven't gotten an answer for someone to take my order. Pushed the button 3 separate times. There's only 2 other cars in the stalls. Seen the same employee walk outside 3 different times and not once has he asked if we've been helped. Horrible, horrible service. Definitely not coming back to this Sonic. Apparently they don't need customers with the way they ignore them. read more

Sonic Drive-In - Burgers Near Me - Bakersfield, California

Paid $6 for a Oreo Blast & it was nothing more then a cup of ice cream with a few Oreos crumbled on top! Teach your staff how to follow procedures correctly! It looks nothing like the advertised photo. If it had even a few mixed in I'd be cool with it , but no they make they own mixes at this franchise location! read more

Sonic Drive-In - Burgers Near Me - Bakersfield, California

Horrible service get my orders wrong so many times i don't even know why I still go here ‍ The workers just need to pay more attention to their job.... THEY HAVE 1 JOB JUST GET THE ORDER RIGHT!! read more

This review is not to praise service or bash service. It honestly does people ZERO to download the Sonic app as the the only TWO locations accept online order ahead (Olive Dr and East Hills) both almost 10 miles. Because of this we are deprived of specials a d 50% off drinks; it's nice to know these franchises have disposable cash I'm not trying to be petty or cheap but sheesh, I'm sure y'all make Inspire Brands proud read more

if i could give this, the Rosedale, and the Stockdale location a 0 star i would. I have never received such slow service at a Sonic until i moved here to Bako. I mean it is amazing how you can be the second car in line and take 30 minutes to get a drink. That's it a drink! Yesterday at the Whit lane location i was behind this Bab Blue Rolls. They took nearly 7 minutes just to place their order. Then we sat for another 10-15 minutes for them to get their order. They then proceeded to give back, fries, drinks, pretty much everything they ordered. So after 30 minutes of waiting for a drink. A young man finally walks out and starts handing out peoples orders which were mostly drinks. My ice cream was melted BTW LOL. I gave the young lady at the window a suggestion of having the person pull off to the side to fix their orders so the line didn't have to wait. read more

Kim in the morning is always so helpful and kind!!! Especially when it comes to the app not working, she is a star in the sonic work place!

They just lost a long time customer at this location I've been coming to this very location since I was a kid. Was overcharged for 3 drinks and when i asked for a receipt was told there receipt machine was down which is understandable at this point but when i asked I think I was overcharged the person running the cash register threw a pissy fit and told me it would be in my bank statement. That's obviously not how bank statements work and I didn't appreciate her attitude read more

The whole night crew is terrible, orders are always wrong. Red head with the lip piercing is rude she has the worse attitude and should not be in customer service... at all. Do yourself a favor and go somewhere else, unless you like bad food and long lines with incompetent employees. read more

I ordered apple sauce for my son and it was expired. I told the store that I needed a refund and the manager said okay and we overheard her walk off saying she had to pee. So we literally waited 10 minutes wondering what they were doing about our refund. Turns out we were waiting for the manger to return from her pee break. We had to wave her down again to remind her we were still waiting. read more

I've been going to this Sonic for years. It's closely located to me and the staff are amazing! Amy and the rest of the staff always make sure we're good and the food is always great. Plus, you can't beat the drinks. Thanks guys! read more

Parking lot was empty and still waited 10 minutes for someone to answer, after the order being messed up more than once before the order was fully taken I hit the button again and it wasn't answered even after our food was brought to us. Also we were ignored after I tried to tell them it was wrong the first time. read more

I reminded myself today why you don't go to sonic for anything but a cherry lime aid. My breakfast "toaster" was two limp piece of white bread untoasted with fillings spilling out. My daughter got the cinnamon bites and they were completely cold in the middle still like little bricks. For being completely not busy this type of service is the worst. read more

Sonic Drive-In - Burgers Near Me - Bakersfield, California

Service is typically very fast and shakes are always good... however, if you pull up to their drive through window you could see how filthy the inside is. Dried up syrup on stainless steel machines and dusty ceiling vents, that's just what is visible from the curb. They have tacky hand written signs on paper napkins taped to the window. I keep coming back though lol but I rather just park and have it delivered to my car so I don't have to see the inside. read more

If I could give them 0 stars I would . My husband and I came to this Sonic on white lane bc it's the closest to our house . We only ordered drinks we ordered 2 shakes and a Dr Pepper . Cashier Monique working on Sunday at 11:00 am . Messed up our drinks . She added grape flavor to our Dr Pepper and charges us an extra .25 cents . We didn't ask for that plus grape flavor with Dr Pepper is disgusting . Went back and complained she gave us our .25 cents back . Never coming here again . I don't care if I have to drive further to get better customer service . This is not the first time it's happened . Please stay away from this sonic . Go to the one on Ming , at least they will get your order right read more

Sonic Drive-In - Burgers Near Me - Bakersfield, California

That sonic ice cream is amazing, and Ohhh don't get me started on the glizzies those are the best. I personally love the Dr. pepper floats and the Oreo peanut butter milk shake. Service is behind great. I also tip every time they bring food out to stalls or even drive thru! I recommend. read more

So I decided to hit Sonics for a late night drink in Rosedale. I'm not from around here so I asked if the drinks are Happy hours or on sale and the guy that works there say no they're regular priced but with a snotty attitude! There was literally no customers except a car in the drive thru! Does it hurt to be kind. Customer service has def gone down hill! You think I want to spend my money there! Absolutely not! Bye Sonics! Off to a mom and pop for a cherry slush! Dude with the attitude...........sit on some sonic ice and chill! lol read more

This place is like always in a hurry to take your order and the customer service just sucks! They need better people for God sake your just going to take an order why do you get in a bad mood and it's because of other people why do I have to pay for it?? read more

Place was empty when we parked in one of the spots and pressed the button to have our order taken, was ignored for about 10 minutes while the drive thru kept getting longer. The man working there told us to hold on for a minute then continued to ignore us for 15 minutes when we tried to contact him again he, with attitude, angrily said to wait a minute, we left right after, wasn't worth him probably contaminating our food, most likely won't be coming back here. read more

I'll be honest, I have not eaten food from Sonics for a very, very long time. Such a long time ago that I cannot remember it all that well. What I am rating on will be their Happy Hour & drinks available. I often go here to pick up some drinks during happy hour for my wife and her co-workers. If you buy 4-5 Route 44 drinks without Happy Hour prices, it can get pricey. But during Happy Hour, it is super cheap, well worth it! Their slushes and limeades are all damn good except for their Coke slush. It did not taste like Coke at all, I mean I understand making it a slush alters the taste but this did not taste like Coke at all, just icy sugar. I have not ordered that again and will not again, ever. If you are trying to cool off from the Bakersfield heat and are in this area, grab a drink here during happy hour, you will not be disappointed unless you order the Coke slush. read more

First...they're out of onion rings. Staff was initially somewhat abrupt, got up to the window and saw that no one was wearing gloves or masks. Burger was burned, sloppy, lettuce with browning edges, and what was listed as a quarter pound patty on the menu turned put to be a children's sized slider. Hoping the health dept has the sense to have a look at them. read more

Horrible drive thru spent 20 dollars on food and it is all over fried they need more workers and honestly a better kitchen staff. Learn to not reheat food cause I can tell they just re dropped it in the fryer read more

Sonic Drive-In - Number 11 on the menu not even warm - Burgers Near Me - Bakersfield, California

Horrible customer service every time we come here. The food was very bad quality. The tater tots tasted like they were sitting in oil for so long or just thrown back in after being cooked. The grilled cheese was gross they don't use the Texas toast it's just small bread with waaay too much cheese. It's rip off don't spend your money here for food go somewhere better. read more

Customer service is not a priority at this location. They've lost a customer for life. read more

This location refused to hand over an order I placed on their mobile app, that was already paid for. They said i had to appear in person with my credit card and ID, and would not give it to my boyfriend. I called the store directly and told them I am currently disabled and unable to visit the store in person. Roxy, the manager I guess, said Too Bad and refused to cancel my order or give me a refund. When I told her the app does NOT say any of what she was claiming, she said it was their store policy and "stolen orders" come out of her "bonus.". She stole $25 from us! I'm so upset and the customer service here is so bad. I just don't understand. read more

This sonic is one of the Best In Bakersfield!!!! Their service is fast and efficient the staff is very Professional and well presented. The food is always fresh and is very good being the restaurant critic I am I am very impressed by this joint come and check it out you will not be disappointed! read more

Sonic Drive-In - Burgers Near Me - Bakersfield, California

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We drove up the restaurant. It seemed busy, regardless they took a while to take our order. We asked for extra toppings on our sonic blasts, an ice cream cone and other beverages. When our order finally arrived we were not greeted, when we started eating our sonic blasts it seemed as if the extra toppings were the only toppings, there was no sign of toppings mixed into the ice cream. Lastly the server never gave us our ice cream cone. It was unfortunate to have such a bad experience for something we were really looking forward to. read more

Raciest cashier did not even gave me a chance to find another form of ID everyone was paying with cards and it was not the first time I was their she's the only one that cards me read more

They need to learn how to make the shakes as advertised. Twice now, I've ordered the strawberry cheesecake shake and there were no graham cracker crumbs in it. And half the cup is whipped cream so there is very little ice cream. And the churro shake had no churro crumbs in it, it was basically a vanilla shake. read more

We don't really buy food except for the occasional tater tots or corn dogs but we are regulars because of their drinks and ice cream! My go-to drink is a Route-44 (duh!) Cherry Limeade with pineapple and cherry fruit! We also like their slush drinks and their ice cream shakes and blasts. Or sundaes. Or cones. Well, ice cream in any form really! While I'm a big fan of everything mentioned above, there are a few negatives... The speaker at the drive-through is probably from 1970 because it sounds horrible. Also, they are so slow! Sometimes they come out and bring the drinks and charge us mid-line because someone ahead of us is waiting for food, which is nice of them, but the wait time is insane. Although, I must say, the employees are generally really nice. Overall, I give Sonic an average rating of 3 starts. The drinks keep me coming back over and over again! I just can't help myself! read more

Just tried the Chicken Slingers. Well done, Sonic! Grilled bun, crispy batter, didn't skimp on pickles. All that I wanted in a chicken sandwich. read more

Stop at this spot for a quick Butterfinger blast for me & my hubbyy after a nice dinner. Planned to drop them off at home and continue on to a fun Saturday night. Probably won't stop at this one ever again. Service was bad the blaasts were like soup no whipped cream overall experience was BAD BAD BAD. Thought of trying to get them remade but the wait was so ling jussi took it as a loss. read more

The service was ok for only 4 people working on a Friday night around 730pm. Food was good and pretty timely. Parking lot was empty but the drive through was sorta busy. We were the only ones parked at the time. What was kinda worring was one of the workers were coming from break I guess but kept smoking his cigarette all the way up to the door and took for more drags before putting it out. I understand why it has 2 stars and alot of comments talking about the staff. The one young kid that served us was really nice and friendly. We will be coming back, just gotta come with patience, alot! The quality of food wasnt Texas worthy but hey not every location can stand up to that standard. It was what it was. read more

Sadly, Sonic you let me down. Most recent order was pretty straightforward, Double cheeseburger, no tomatoes, tots and a large cherry coke. Drive through guy was really polite and nice eve apologized for the order taking a little too long. What showed up was a lettuce and tomato burger that was completely water soaked (soggy bread, yuck) and tots that weren't even fully cooked. Hard to take it back when I was all ready back on the road. Sonic is usually pretty good, this one however let me down. The cherry coke was good though. read more

So sorry I have to give this even 1 star. Up until yesterday Aug 11. 2021 for the past 6 years I spend a minimum of $15 a week here but the past 2 years, a minimum of $40 a week spread over 4 visits a week. Add that up x 52 weeks and Sonic gets a good chunk of change from me for my special needs son and his friend: $2,080 a year and it just drinks. Yesterday the snippy young lady on the mic who somehow with all our visits here I have never seen before, kept insisting that she could not modify the drink I have ordered with NO problem for 6 years at THIS Sonic and others around town. A modification that I never mind paying extra for AND one that an employee of this Sonic told me about. She had attitude from the start so it really angered her when I questioned why she couldn't when everyone I order from there never has an issue. She then told me I was wrong that no one could make this drink even if I paid extra for the additional pump of lime syrup and additional lemon syrup pump. This part of the 4 drink Happy Hour order is a Large Limeaide extra ice with an extra pump of lime syrup and a pump of lemon syrup. I think the syrup is what they use in their slushies. After insisting rhat I was basically lying I asked to speak to the manager. She refused. Then I asked her first name and she cut off the mic and speaker to the parking spot where you order from a screen on the left side of the driver's car window. When the drinks came out I saw the waitress had the moc and ear piece on and I recognized her voice and she told me I had to drive more forward for her to hand me the drinks. Weird. Same way I park everytime. I asked her if she was who took my order and she said yes. I again asked for her name and she refused. As she handed me the first 2 drinks no problem. Then she ha ded me what I had asked to be modified and as she did she leaned toward me and said in a low voice "I hope you like my special addition to it just for you". I asked if she spit in it or what it was she did. She made a snide smile and walked off without giving me change which us normal they come back out wit the change. I was so disturbed now as I told my son and his friend to not drink their drinks that I started to drive off without my change. When I realized it, for a split second I thought to just forget it but then I didn't want to reward her with a $4.00 tip so I pulled back in to the mic. I pushed the red button and heard ," I guess you want your change" I said yes and then told her I was going to report to corporate what she said and she answered with "Knock yourself out". Thankfully she sent a different t employee out with the change. I immediately called corporate and spoke to someone who did not view the seriousness of this especially during covid-19 surge. If she did spit in it or put her fingers in it or a million other possibilities it could cause a myriad off illnesses some fatal. U kept repeating that I wanted the manager of that Donic to be notified of the issues and to please call be back within 24 hours or I would take the next step of contacting a local news outlet. Friends have told me I should file a police report. because if she did do something it could be considered assault. I will do one or both of these if I don't get a call from someone at that Sonic telling me that the young lady was addressed in some manner about the seriousness of the encounter. I have kept my soda but had the boys throw theirs away. To be continued in an update.... read more

This photo describes how pathetic the service was at this Sonic. The carhop handed me a cup with ice cream all over it and when I put it in my car it leaked and spilled all over my car. To make things worse this wasn't even the flavor I ordered as it tasted nothing like ice cream or brownie and smelled like coffee. Please stay far away from this Sonic as it's the worst way you can spend your money as the service is horrible and quality is worse. read more

Sonic Drive-In - The shake the car hop handed me - Burgers Near Me - Bakersfield, California

This location by far has the worst customer service I've ever experienced. I'll stick to the sonic on Oswell!

This review was on June 7, a day Sonic advertised for a special on their mozzarella sticks. I decided to go for their deal of 99 cents for a four piece of mozzarella sticks. I used the drive thru and the wait time was not too long compared to how long the line can take 15-20 minutes to reach the window. The mozzarella sticks and cheddar peppers came out hot and fresh. The employee offered sauce with the food. That was nice, usually they do not offer me any sauces. This was one of my better experiences here at this Sonic location. read more

Sonic Drive-In - Cheddar Peppers and Mozzarella sticks with ranch and marinara sauce. - Burgers Near Me - Bakersfield, California

I was thirsty and stopped for a soda. I guess my order wasn't big enough because they left me sit there! No one ever came!!!!

Horrible service. Food was soggy tasted like it came out of the microwave and I know it's sonic, probably one of the worst fast food spots out there but comon how do you sell this type of food! Asked for ranch was never received. Pushed the button to ask for my receipt and my ranch and the response was "ya ya ok" and waiting and waiting and no one came out. This place is ridiculous I cannot believe sonic tolerates this kind of behavior from its employees. read more