I just don't even know where to start. I will say this, I was born and raised in the south this location does NOT in anyway operate like a sonic should! They should shut it down and fine the owner for his/her horrible business acumen! If you business runs inefficient you change the process. This is just ridiculous how this sonic operates. I have sat at the drive thru window for 15-30 mins without anyone saying so much as I will be right with you. Just horrible. Typically after you have waited to order then waited to get your food a ridiculous amount of time, the order is still wrong. Customer service is poor, actually worse than poor if you can even get that low. It's just doesn't make any since. You want to support but you just can't. To the owner, you really need to shut down and start anew! read more

It hurts to do this but this location is UTTER GARBAGE! I have been here several times with other people and the service is always slows but when it comes to the friendliness of the workers it can be one hellva hit or miss. Which leads me to this wonderful day... Today September 18th is National Cheeseburger day and since it is my cheat day I AM ALL ABOUT IT! Every place had discounts but I decided to go to Sonic since it's been a while since I had one of their burgers. Once I approached the cashier I asked for the Double Quarter with Cheese special ($2.99! Can't be that!). She just gives me the price which is fine but what if I had a request for the burger (Which I did. God forbid I had an allergy...)? She disappears with this heavy attitude. Now to be fair she was slammed but her attitude had so much heat she should have been the stove herself. Anyway. I noticed on the receipt it said Sonic Slinger NOT the Double Quarter with Cheese. When she appeared from the kitchen I just mentioned that she accidentally put in the wrong order and repeated what I wanted. She sighs with annoyance realizing she had made a mistake then proceeds TO LIE and said they got rid of the burger....no bitch you're just WAY to lazy to go back to the line and ask them to change it (It's literally one extra patty and cheese come on son). At this point I'm over it and just accept the pure failure that this whole situation AND location is. So I quietly watch her throw shade at other customers while delivering their food and the mine comes out. I'm like yay! Umm. I should have been like no. The burger was cold (It shouldn't have been with all the heat the cashier was putting out there) the cheese was barely melted. I eat my last cheat meal of the day in misery because that cashier honestly looks like she's three second from shooting up the store. And through my sadness I realized there was a Five Guys around the corner (DAMN IT!). Oh well it was only $3.17 including tax...but I can no longer support this location. Sonic Corporate please open another location preferably in the Largo area. Please and thank you read more

They haven't had anything in stock since the past three times i've been. Not sure how they are staying open - didn't even have large cups!

I arrived at the drive through at night . And ordered two drinks before deciding I want the meal I which I then asked for. The guy on the intercom continues and says " why would I order a drink then the meal, it doesn't make any sense". If this is a form a customer service I don't know what is customer service. This sonic is the worse. read more

This Sonic's needs new management. I have been here 3 times before today and they do not have anything frozen. Also they do not have half of the food that they offer. This Sonic's should be closed down until it trains the workers and find new management. The workers aren't professional and obviously the management don't care. Please avoid at night as well. read more

I was here today at 11:00-11:30a.m for lunch with my girlfriend and son. We placed our order and got our food and left. My girlfriend noticed that she left her brand new iPhone on the counter where we were seated. So we came back not even 10mins later and was told by a female cashier that she saw another customer pick up my phone and leave. So I said that's cool Ima just call the police so they can just watch the camera to see who picked up my girlfriends phone. I was then told by the manager on duty that the cameras in this new restaurants didn't work. So me and my girlfriend exited the restaurant and flagged a police down that was coming in the parking lot and began explaining to him what was told to me by the sonic employees. While we where talking to the police a sonics employee walked up and said where we looking for a iPhone we stated yes, and he brought my girlfriends phone that he said he found outside. I told him I was just told by a employee that she saw someone leave with my phone. I'll never come back here and will tell anyone I kno not to come here.. The EMPLOYEES TRIED TO STEAL MY PHONE AND COVER IT UP.. read more

Ask for Michael and get a free meal. Absolute worst. The service here is terrible. I waited 45 minutes for a hot dog and an ice cream!! The only reason I waited was because I had already paid for it. When I asked for an update, the worker hung up on me. Then I asked for a manager. After much back and forth, the manager, Michael, stated that "maybe they were out of hot dogs". He also stated that it's not the workers' job to know whether or not there are hot dogs. Then he stated that "some food takes 45 minutes" and it's out of his control. Also, Michael then stated that he arrived 30 minutes ago, so whatever happened previously was not his fault. Finally, when I asked how we could make the situation right, Michael said he would not give me a refund or gift certificate. Instead, Michael said to come back to Sonic at a later date and ask for any free meal, and I would get it because Michael said I could have it. read more

This was the slowest drive-thru ever. When we drove up, there were 2 cars in front of us and there were 3 in the other drive through line. It took over 25 minutes to get to the window to order and over 20 minutes for us to place the order. It took an additional 15 minutes to get to the window to pay. People were leaving in front of and behind us, but we had a taste for it and they were 1/2 price. I do not think the line was so long because of the slushes because most orders that we watched did not have them. We wasted a lot of time here and when we finally got the slush, it was so watered down. I am so done with this Sonic. I will drive to another one further out next time. read more

Sonic Drive-In - Super watered down slushie! Smh! - Ice Cream & Frozen Yogurt Near Me - Capitol Heights, Maryland

This is by far the worst I have ever been. I went through the drive through and it took 40 minutes to paying for my order and that was after I called one of the carhops and asked why are they serving people down the line in the drive-thru. Her response, "The orders come out in the order they are made and they only have drinks." What does that have to do with anything. Drive-thru means drive-thru. If I wanted to wait I would've pulled up. Needless to say the customer service was atrocious you could clearly hear the carhops cursing, "That m***** is lying, F**** this heat and so on and so forth. Id forgo going here is you can absolutely help it. read more

After waiting in the drive-thru line for 13 minutes....... they got my order utterly wrong. She then disappointed me by saying that the slushy machine was broken (at this point I could just go to chick fil a). I pull up, and she's drinking out of a cup. I can't even finish this review. I'm still at the window waiting for my food... sonic do better. read more

Oh thank you for saving me from 800 extra Sonic shake calories that I didnt need Ritchie Marlboro Sonic staff and management. Thank you as each time I have ever stopped by here, you are consistent in poor service and planning as usual. You absolutely get the WORST SONIC IN AMERICA award. How do I know, bc Ive been to Sonics in MS, AL, GA, VA and some other states and they randomly outshine this Sonic on their worst day. Its sad as it's in PG county. I just so wish Sonic Corp and this location could do better. I dont have a clue how its still open. Do your self a favor, just turn into the WAWA parking lot and order whateva youd like... at least youd get it. read more

I was excited that's Sonic was in this area ......however a male employee that works drive-thru overnight is extremely rude and very unprofessional like he hates his job they are always out of something and they always prevent you from ordering half-price drinks during happy hour by turning the system off I thought maybe this was a one-time thing but it happens time and time again from now on I will pass this location and stop by the one in Waldorf..... do better Sonic get better people they are out there and let us enjoy happy hour 1/2 price drinks stop penny pinching our community honor your sales read more

This Sonic needs HELP!!! For starters... The lady who took our order was a little rude. Rushing us through our order. Two... We get to the pick up window and are handed our drinks. After sitting there for about 10 minutes (at the window) a girl opens the pick up window and asks "what are y'all waiting for?" Umm.. our food? So she finally gives us part of our order but another part was missing. We sit another 5 minutes and she asks again "what are y'all waiting for now?" Umm.. The rest of our food. Is there another reason people wait at fast food drive thrus? So we finally get the last bit of our order and at this point the line is unbelievably long.. And as if the lack of awareness and apology wasn't enough the girl making the drinks at the drive thru window (I believe her name was Elaijah) looked like she was snapchatting. I mean I know work can get boring but to be so blatantly obvious with it. Just the worst customer service. Oh and I ordered a peach tea.... Was given regular tea. And my sauce for my food was missing... *sigh* read more

First off, I am not normally one to give bad reviews right when businesses open, but I couldn't resist because they are so disorganized. They specifically state the entrance is off off Hampton Park Blvd and there is no access from Walker Mill Road, BUT they keep letting cars in from Walker Mill Road and then the customers that actually follow instruction don't move and get screwed as a result. I asked two employees while waiting in line and was blown off by both of them. If you're going to give instructions for how to properly enter, enforce those instructions or you will piss off your customers who do follow the instructions. I waited in line on the correct side for over 30 minutes and after having 15 cars pass me coming from Walker Mill, I gave up. There are also police officers there as a deterrent, so I'm not sure why they couldn't direct traffic rather than just chatting in the parking lot? Please note I wouldn't have left this negative review had they not posted a sign with specific instructions and then not enforced it. I'll update this review in a few weeks when I decide to go back with the hopes of an improvement of just getting into the parking lot. read more

Idk how this place have nice reviews on the service, or better yet the speed of the lines!!! There only one entrance to get in and one to leave. There's a police blocking another. I decided to go inside. But all I seen was a bunch of employees eating and the line wrapped around the inside. Like come on, really. Oh, and the pull up stations were all full. I didn't even see anyone helping them. I gave up on them. I was beyond pissed 45 mins for what? read more

Sonic Drive-In - We're everyone is blocking everyone from actually just driving. - Ice Cream & Frozen Yogurt Near Me - Capitol Heights, Maryland

When visiting this Sonic, two things you can count on, congestion and confusion between the Drive through lanes and the "Stalls" where they bring ur food. Don't come hungry. Average wait 45 min. Damn Sonic! Fix this or just open a 7-11.. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Capitol Heights, Maryland

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Terrible service overall. First of all when I arrived there, they told me they accept cash only instead of credit cards?! The fuck is this shit, the 1800s? Next is the meal I ordered. It was 33.45$ dollars, I gave 40$ and only got 5$ back? I'd at least expect the employees to have a high-school degree to learn how to count. Also they gave my sides wrong, as I repeatedly told them mozzarella sticks loud and clear, but it looks like they can't tell the difference between fries and mozzarella sticks. The meal I ordered was a philly cheese steak, the girl instead brought back onions with bread, and she forgot the cheese steak. Honestly I wouldn't even consider this appealing food, it's more like overpriced gas station food. read more

The worst location. Unpredictable schedule. unprofessional staff. Not engaged in supporting quality or reliable fast food service delivery.

Thought I would give it a try today and was disappointed. First I waited for nearly 5 minutes before someone took my order. Then was told that they had NO chicken products. What really got me is they had a person walking around asking if you needed condiments. I was a bit confused when I looked at the tray and saw napkins, utensils, and straws. I didn't even see ketchup or mustard. And this was before I ordered anything. I won't be going back to this one any time soon. read more

Such a disappointment. The food had absolutely zero flavor. I'm not sure how a bacon cheeseburger, foot long chili cheese dog and tater tots all tasted the same. The bag of food was put on top of the chili cheese dog so it was completely smashed and all the chili and cheese stuck to the wrapper. The grape slush was even bad. Whomever made it didn't mix it or whatever you're supposed to do. It was completely white with a small pocket of grape syrup. We should have listened to the Yelp reviews and gone some place else. read more

So me and my friend had just made the trip from Bethesda out here to go to Wawa and I noticed the sonic. This one is the first I've seen that has indoor seating. The people working were really nice and the guy who brought out my food threw in a second corn dog for free. I only got the corn dog and small onion rings since I had a bunch of Wawab already but really love their food. The only reason it's only 4 stars is the corn dogs were a bit harder than usual and the onion rings are battered in like a waffle batter which is good batter but a bit odd for onion rings. read more

NEVER ordering from here again. I'm tired of spending money and receiving terrible service

So, for my first Sonic experience, not nearly as much as I expected. I bought my niece, 2 daughters and my son out to enjoy a frozen treat. 20 mins after ordering only 4 milkshakes and a slushie. We're still waiting as a sea of patrons floods the doors with incorrect orders from the drive in. The lack of organization in this place is ridiculous. People flying around in mass confusion. Utterly terrible! The attitudes floating between the employees shows clearly in the work ethic as a whole. After an additional 10 mins we were told the ice cream guy just got here. What does that even mean? An establishment open 24 hours known for frozen beverages and that's your response? I feel like I'm in the twilight zone! If you're considering going to Sonic, I urge you to try another location. read more

First let me start off by saying that I love Sonic. However, this location is terrible. This is the smallest Sonic I've ever experienced and it is constant congestion because it shares an access road with WaWa, which is always crowded on its own. I've been on two different occasions. Once during the week at lunch time and it wasn't that bad. I was able to pull right up to a car port. I also tried them out at night on a Saturday. I expected there to be a wait so that wasn't my issue. After a while, someone came out to direct traffic and things were starting to run more smoothly. Again, I was able to get a car port to order. Whoever took my order apparently wasn't listening and didn't understand what I was saying. She forgot part of the car order, she didn't bring straws or utensils, and she messed up my drink order. I had to call her back several times. All in all, my food was good but the location is a turn off. I will return because it's so convenient and close to home but I will be more mindful about when I go. read more

Sonic is sonic! I went mid day. The wait was about 45 mins (drive through). There was an employee doing his best to direct traffic. Once I did order, my food was brought out before I got to the window. The food was good and hot... No issues there. Location and access to the restaurant was the only downside. Sonic is sharing a road with WaWa so congestion is constant. If they had an alternate access route, it would be better. Otherwise, wait until the hype is over, or go during he week, mid-day. read more

We placed a mobile order and when we got there they didn't have any of the items we ordered available (nothing frozen or fried) and since we pre ordered and already paid we got completely screwed over. No food and we're out $20. The woman working there had no solution for us and didn't offer to substitute items or do anything other than tell us we were out of luck. Completely ridiculous. Will not be returning here ever. read more

I went to sonic and got a sub and the bread had mold on it. What made me even madder was how long I had to wait for it. I just wished I had noticed before I got home with this mess. read more

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TERRIBLE ! Waited in drive through 45 mins for 1 slushie and 3 milkshakes yesterday and order was wrong. Customer Service does not exist. Came back today because milkshakes are actually good.... Bad choice. Waiting again! No order of command here. Everyone just moving like a turtle. I have sent milkshake back 4 times and still missing one right now !!! SHUT THIS PLACE DOWN AND START AGAIN read more

Whenever you come to this Sonic your wait in the drive thru is always long. For you to be the only one on this side of town the service is very very very slow. read more

I attempted to patronize this business on a day where I was excited to see there wasn't a long line of cars. I pulled right up in one of the drive thru lanes, waited, and for whatever reason, the dingbat working the drive thru took forever to take my order, AND could not get it right! I eventually gave up and pulled off. read more

This place is terrible. Service is slow and employees have a permanent attitude. And it's literally every visit. Are y'all short staffed? Is the management abusive?! read more

The second person in the drive through and I waited for 30 minutes just to place my order. I was blocked in the line by the cars behind me and the curb. What's really Ridiculous is the fact that this happens all the time!!! I'm done with Sonic, Five Guys is around the corner and they taste better. I go to Sonic because I don't have to get out of the car but, it's not worth waiting! read more

Sonics is a hot everywhere but here! Fix it! This is a place that everyone enjoys. The customer service isn't bad and they are consistent with that, but even then it's hit or miss but quality wise the food could be way better! read more

By far, the worst Sonic Drive-In I've ever been too. They consistently get my order incorrect and when I call to fix it, no one answers the phone! They constantly change Sonic staple recipes and ALL of the drinks taste terrible due to their use of syrup and no real fruit. Disappointment is not the word! Most of my associates have told me to stop frequenting this Sonic and after these multiple bad experiences with no attempt at fixing it. read more

Ordering any thing out of the ordinary, for instance, a chili dog with no bun, or perhaps something more elementary like expecting straws, is far too complicated for the good and dedicated staff at this Sonic. When attempting to correct the problem the Staff would correct the wrong thing, 4 x times. This took just over 50 minutes total. Was it a language barrier? A lack of attention to order details or intentional stalling? Who knows. Probably all of the above. When the clerk came back with the wrong item the 3rd time she rather boldly suggested we ask for a refund because the kitchen is really busy. Looking back and seeing that she took orders and was at the cash register, it seems this was the one thing she could control though she could not refund the whole order. When I asked for a manager. One never came. When we walked inside the building, the order was finally corrected. Still no manager. There are many issues, management seems to be a place to start corrections. We called the corporate line. We were offered a route 44 size coke. SMH. Avoid that location. We are true Sonic fans but not that one. Sincerely, the guy at stall 5 tonight. read more

Worst drive thru line in the history of civilization. It was 4am and the drive thru line was 40 mins!!! Had to eat somewhere lol

This was the slowest fast food I've ever had. Sat in the drive thru for 30 minutes just for my food to be warm and my order wrong. Then the employees at this location were moving like their line was not beginning to wrap around the building. If you want Sonic please do not waste your time at this location because you will be disappointed. read more

How do you just open and can't get your restaurant in order. I waited 39 minutes for my order and finally asked for my money back. The person over the intercom didn't see the problem with having me wait. I hear other cars complaining about their orders not coming. There was no complementary items for the long wait. They do not deserve any stars read more

In many ways, the mystique, magic and another word that starts with M, of the Drive-In has lost been lost in recent years, with the national focus shifting to healthy eating, government shutdowns, and vaping. This has certainly been true for me ever since I lost my license... not that I got a DUI or anything, I just have not been able to find my wallet for the past three and half weeks. But there is something nostalgic about the experience of sitting in a parking lot staring at an auto parts store, waiting for a teenager to bring you food on roller skates. Or maybe there's not, because that sounds a lot like a fever dream I had. Let me level with you, the food isn't the best, and if I were me I would recommend staying away from the toast. But the tots are both crusty and fluffy, just like a good pillow, and the limeade is the perfect blend of sour and saccharine. The only downside of this restaurant is that you have to be in Maryland to eat at it. read more

This has to be the worst place on earth. I am so sorry to say this because my family loves sonic. But come on with the worst customer service out there. I pushed the little red button to order and it took me having to push it a second time for someone to finally come on and take my order. I gave my order after knowing what i wanted already and still 30 minutes later my order still isnt here. I dont get it how is this fast food at all can someone please help me undrstand this read more