Honestly I hope that you take the constructive criticism as a tool to improve your business. Customer service has not been a priority for this location since they've opened. I get that some people don't work hard because hey "it's just Sonic". Maybe it's the pay scale or the leadership. My guess it's a bit of both. You can look right across the street at In-N-Out and see a team that's really cares about the customer experience. Sonic does not care about that same experience. This is evident by the way their California stored operate. Time and time again they put forth half effort and sub standard quality products. This is not Oklahoma and those half hearted approaches to the customers experience won't work here. After 4-5 bad experiences with this Sonic I will have to go somewhere else in order to have a great customer experience. read more

If I could give 0 star I would! I ordered two Oreo blasts and I clearly told them upon ordering that there was a peanut allergy. When I was going to pay, the employee repeated my order and I clearly said it again NO PEANUT! Upon receiving my order, I confirm with them to make sure there was no peanut in there. The employee reassured me there was not. To our surprise, upon eating the blasts, we realized there was a mix in of Reese's! I understand there is a possibility of cross contamination, but a full on mixture of Reese's is unacceptable! I will definitely not be returning here!! read more

I only go to Sonics for their 1/2 off drinks during happy hour (2-5pm everyday). I like the cherry limeade. I've tried the strawberry limeade but it was just okay and my taste buds were not feeling it. I also tried the frozen cherry limeade which I imagined the texture to be like a 7-11 slushie but it was more like a snowcone which meant the ice clumped together and got hard and I didn't like it at all. So I'll just stick to my original boo, cherry limeade. The response time at this location was normal. There was also a weird guy that approached my car and wanted me to roll down my window so he could talk to me. Then said nevermind when he saw there was a guy in my car. That was a bit sketchy so please be careful everyone...not just here, but everywhere. read more

Sonic Drive-In - Menu - Burgers Near Me - Fullerton, California

The drive in area was apparently out of service and had no signs or lights out to indicate that it was shut down. Only drive thru. What a waste of time. No wonder why the drive thru lane is super long and chaotic with cars pulling out of the drive in stalls. Poor customer service and poor management. Go somewhere else. read more

Don't go here. Every time we go to this location there's an issue. This most recent visit resulted in placing an order in a stall (where the girl helping was kind of a bitch), waiting 30 minutes, going inside to ask for an update, and being told they had NO RECORD OF OUR ORDER. By the time we left it was too late to go to El Pollo Loco next door, so we went to 7/11 where they have cherry limeade Body Armor anyway. This location is horrible. read more

I was there recently and parked there for at least 15 minutes. No answer, no service I decided to use drive thru and still slow service. Rude and got my order wrong! Only thing I can say is: if you don't want to work, stay home! read more

Where do I start.... well came here a few weeks ago close to closing time and I ordered a cheesy bacon pretzel dog. The person I spoke with said because it was late they were unable to do grilled onions because they shut down the grill. Which I was totally fine with, but they did not mention my hot dog would be cold and burnt , my bun would also be burnt and bacon would not be chopped. It was complete trash. One bite and I couldn't eat it. Sad! So I went there tonight again close to closing time and there were cones blocking drive thru. I drove up the the window and a girl came out and said they were closed. I asked what time did they close because hours state they close at 1am, she proceeded to say they had to close an hour early because they were short staffed. I asked her if I could get the name of the manager because I've had issues before and I'd like to address them with the correct person. She stated not one person on duty was from that store and she had no idea who the manager was. She went back inside then had another worker by the name of Jackie come out and tell me they don't know the managers name and she couldn't help me. So I asked for her name and she gave it to me , all while the first girl that I had initially spoke with was standing there next to her so I naturally asked her for her name as well. With an attitude stated "Cass" I asked for her last name she said I'm not giving that to you. Turned around and walked away! What kind of business is having these rude , uneducated individuals work for their establishment? Pathetic. I will not be returning here EVER!!! read more

See all

I know that fast food never looks like the photos, but in what universe is it acceptable to serve buns this burnt to a customer? Unfortunately, we got the food to go and were unable to complain on the spot. Dinner ruined. Bummed. Employees were very friendly. read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

Took nearly 10 minutes to have order taken than at least 30 minutes for the food. I only got the food after someone next to me that arrived significantly after me, received their food. I stopped the carhop and asked her to check on my order. I was given the excuse that only 3 people were working. She finally came out with melted drinks. And said "for future reference" the drive thru is quicker with the drinks. There's zero reason someone should have to go to a different part of the restaurant to get better service for the same product. Even if you're short staffed, people should be getting their orders in a timely manner. read more

When the customer service was so bad to the point I had to write a Yelp review about it. Last Saturday night (3/6) was my first time going to Sonics and my friends have been hyping up their milkshakes. It was very busy and it took awhile for the workers to take our order which is understandable as I also worked in food service so I know what it's like to be slammed with customers. When we were finally able to order, the person taking our order kept misunderstanding what we wanted and every time I tried to correct her the more you could hear the attitude in her tonality. Originally we wanted to order 1 cherry limeade drink, 1 cherry limeade slush with strawberry bits, 2 Oreo cheesecake milkshakes, and an Oreo peanut butter milkshake. For some reason, the girl taking our order kept misunderstanding the 2 different limeade drinks we wanted. There was a point where when we tried to correct her on it once again, she just told us our total and left the stall order. My friends tried to tell her again that the order was wrong so they pushed the button to speak to a worker and it took 20 or so just for someone to reply "I'll be right with you". It was at this point we were just going to settle for the drinks and just paid for it even though one of the drinks weren't what we ordered. However, it also took awhile for us to get our drinks. On the stall screen it said our order will be delivered to us shortly but then it stopped and reset itself. When we wanted to follow up with our order (mind you 30 minutes have passed already) the same girl came on the intercom and told us Sonics was not taking any stall orders at the time. When we tried to tell her that we already ordered and paid for it, she kept cutting us off that they're still not taking any orders instead of hearing what we had to say and ended the conversation before we could even say anything. At that point my friends were livid to the point one of them had to get out of the car and talk to a worker about it. When we were finally able to get our drinks and we asked the worker delivered it to us which drink was which he replied "idk I didn't make them" which did not sit right with me. At that point we were just over it, said thank you and tried to figure out which drink was which. You could tell the drinks have been sitting there for awhile as the limeade drink already had a lot of condensation on the cup and the whipped cream from the milkshake was melting. The drinks were okay. I'm not sure if it's because of the quality of it or just the customer service we received that made it taste worse than it would have been. We arrived around 7:05 PM and did not leave til 8:11 PM. We waited an hour just for drinks. For a first timer, this place really disappointed me and I would not come back here. read more

Food is good but it took them over 30 minutes to bring my order. Unacceptable. Come on, Sonic, get it together! read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

This place is awful. Waiting over 20 mins for a slush. I'm not even exaggerating. If I was alone it wouldn't be that big of a deal but I've got two toddlers in the backseat and I don't have time to sit around and wait this long in a *FAST* food "line". This is beyond frustrating and unacceptable read more

I'm not even sure how this place can still be open! I tried to come to get my kids Ice cream for the 3rd time And every time I come Their ice cream machine is "broken" I waited 15-20 minutes in line and the girl in the drive thru didn't even hear my order She asked me to pull to the window and to only tell me they are not doing ice cream I mean there should be at least a sign or don't advertise it if it's not available I hope the manager from this restaurant sees this so they can change the bad customer service they have. read more

Couldn't find a parking space at the nearby IN N OUT last week, so stopped in here. Ordered a basic burger. It was pretty good. Our carhop was nice and friendly. We sat on the patio out front and had some very unexpected guests: two live chickens! read more

See all

Methinks not. So underwhelming, it's almost laughable. I came in around 11pm on a weekend. Saw the new "Crispy Tender Dinner" and figured I'd give it a shot. Tenders were so limp, so sad. Everything was cold as though it had been sitting out for hours. The tots, which sometimes are reasonable, were hard and gross. The texas "toast" was colder than all the rest. I like the novelty of this place and not having to get out of the car, but really Placentia Sonic, you have a lot of work to do to regain any respect . . . read more

Sonic Drive-In - This is the pretty sign on the menu board...(1 of 2) - Burgers Near Me - Fullerton, California

See all

Sonics Sonic s Sonics......How do you run outta fries and run out of forks? Why adk if tators are okay if that was my only option. Oh well.....luckily those tators are good. So for you newbies do not try to go inside, they dont like that. Nobody is allowed inside. I made that mistake years ago. Thebsonic concept is cool. Just press the button and wait for someone to take your order then they will roller blade it out to your table or car. I ordered the pretzel dog with cheese and bacon and a cherry slushie to wash it down. I was hungry and conquered it and was ready to battle another dog. But, I ordered those cinnamon treats instead. Those babies were stuffed with cinnamon. The husband had the coney dog and tators since the fries were gone and was left looking for more. Our friends were with us and somehow they forgot one if our tator tots. We asked at least 3 times before they finalky came out, On an plus side, breakfast is served all day and the roller bladers are all good at skating, its on their resume. Lol. No, really a lot of them play hockey. Just make sure if you order multiple combos, check for tators. They may of shorted you. read more

See all

My dad and I just left here after a long day on the bike looking forward to a sweet treat. He ordered a medium snickers blast thing. We paid with card the guy brought our stuff out and left. We looked and his blast wasn't even filled to the top with the smallest amount of whipping cream. Kinda disappointing when you order a medium and pretty much get a small. There was still about an inch of the cup that had no whip cream or blast shake. read more

See all

Charlie is always awesome. He is so friendly happy and positive! He exhibits customer service. He always gets my order correct!!! He makes my day. read more

No wonder they have one star. Moved from one stall to the next because they couldn't hear and said the stall im in doesn't work. Wouldn't it be a smart idea to cone off this stall #11? Then i asked for a cheeseburger lettuce wrap with no bun and was told they dont have lettuce for lettuce wraps but yet sandwiches come with lettuce. I will not be coming here again. Was looking to order tons of food. Ending up just ordering $7 instead and we are now headed to another fast food joint to get rest of food. read more

This was my first time going to Sonic Drive-In and my first time at this location. My friend was telling me about Sonic and what perfect way to cool off, especially on a hot day. We arrived and we were welcomed by the friendly cashier. There was a bit of a line for the drive thru, but it went by fast. I ordered a Large Lemonberry Slush Float (Limited Time). The float comes with three distinct layers with very different flavors. It starts with a Frozen Lemonade Slush at the bottom, followed by real vanilla ice cream in the middle, and finished with real strawberries on top. When I took a sip, it was delicious and refreshing. What I remember were the strawberries and the ice cream in their own layer. It's unfortunate that it's no longer around, but my guess is that it was only available for summer time. My overall experience was great at Sonic and the Lemonberry Slush Float was definitely a favorite. In my personal opinion, I would recommend Sonic Drive-In and the fact that they have a lot of other options for food and drinks, makes me want to return and try something new on their menu. read more

Sonic Drive-In - Lemonberry Slush Float - Burgers Near Me - Fullerton, California

We had a horrible experience while enjoying our dessert tonight with our little boy. My husband started his car and our alarm got triggered and we were trying to get it to turn off. About 15 seconds later we were able to disarm it. Out walks a female employee and begins to yell at us demanding with a pointed finger who was honking the horn. My husband tried to explain and she cuts him off accusing him of deliberately honking the horn. Accusing us of lying, shouting at us was the last straw. I told her to stop yelling at my husband. She yelled that this is a restaurant and proceeds to walk away threatening to take our CLP number. I couldn't believe it. My family had just been sitting there in our vehicle the last 45 minutes talking and enjoying dessert. It was an awful way to end the night. She wasn't wearing a name tag but we won't be back to this place. read more

It was a COOL experience! !!! Omg. Never been. But loved the experience and the gals were SO nice!!!! Wish I would of gotten the names. Great location read more

Sonic Drive-In - Roller skate dat food to me. - Burgers Near Me - Fullerton, California

Was served by Aaron. Told him 6 times I wanted nerds in the slushy and there were no nerds. Also got the sizes wrong. Had an attitude and heard him whisper under his breath when he walked away. Fire him! read more

Happy hour 2-5!! 1/2 price on all drinks and slushes. I always get a large lemon berry slush. Chunks of strawberry bits and whole lemon wedges. Icy cold and refreshing! They also have happy hour snacks. I got sucked into getting a Chicago style dog after seeing the pic, pretty good, not a vienna hot dog, but all the toppings were legit for a fast food drive-throu place. I like that this Placentia location bc they still rock the roller skates. And provide fast friendly service. read more

Sonic Drive-In - Gettin my happy hour on - Burgers Near Me - Fullerton, California

Gave this place several chances throughout the years and each visit got progressively worse. To name a few, very long waits in the drive thru when there's only three cars; buy a large combo meal and your fries are half full. For lunch recently, I pulled into the stall (#24), pressed the button to order and no one answered the call. There were 2 cars in the drive thru and 3 cars in the other stalls, so it wasn't busy. I even gave them a chance and waited 15 mins. Still no response, so I left and took my business elsewhere. This place ABSOLUTELY SUCKS. Zero Star Rating. The employees don't care anymore. Just shut down and move out. Let a better business take that valuable space. read more

Okay so here it goes...... I came here once a long time ago. They serve breakfast all day and they have cherry coke!! I ordered a breakfast sandwich, it wasn't even toasty!! I've been back a few times and I always order the same thing. For just under $6 I can get a breakfast combo. So when I have $6, it's after 11am and I want a breakfast sandwich I come here. The sandwich is still very yummy even though, the bread isn't toasty. As far as the tots go, they are always perfectly crispy. This place also has the best ice!! It is so addicting, they sell it so you know it's good!!! I always use the drive thru because seems it takes forever when you drive up and push the button. They do have an offer if you check in on yelp. I am not sure if they honor it since I didn't order that. They do send you text offers if you sign up. I know this place has a lot of bad reviews, but give it a shot you never know you might like it read more

See all

After getting our order delivered and missing items, we pressed the red button to speak with someone. Took over 10min for someone to answer as we watched, from the first stall, staff messing around, the manager light a paper bag on fire, and chat with each other while ignoring parked cars. My kids asked me why they weren't working or taking our call. A couple even got out of their car and walked over to the door to see if anyone was in there because they had no response either. This is sad that you can't trust this business anymore to have reliable staff. I suggest they change management and staff ASAP! Looking at the reviews it's obvious I'm not the first one with a problem. read more

It's the worst service ever at the drive thru , who ever take orders don't even know what he has on the menu , good job Sonic to hire people like him . read more

For a company that has so many commercials... why doesn't there food look like that when you buy it ? Pure junk! Seriously ! I'd be embarrassed if I was the manager.. look at the pictures ! Garbage ! read more

Worst sonic for service. I pre-ordered food 50 minutes and counting. Still waiting in Stall 22 and no communication yet. I called on the intercom at 30 minutes and the order was being "assembled" and here we are, 20 minutes later and nothing! My third time here and the result is always the same. Next time, driving further to Anaheim. read more

Sonic Drive-In - Chili cheese tater tots with onions and it's missing the chili and onions. - Burgers Near Me - Fullerton, California

See all

This location is awful. Every time I have visited this location, there's a problem, whether it's getting the wrong food, missing an item or the food not being hot. Today, I stopped by on the way to work to grab a quick breakfast and the speaker at the drive thru was not working--I could not hear the staff member's response. It was barely a whisper. After going back and forth a few times, I said I'd just place my order at the window. When I pulled forward, there was a truck in front of me and after waiting a good 5 minutes, I ended up leaving since I was running late. While the premises is well kept, the level of service could be better. The drive thru menu is also quite confusing and there are so many items listed, you practically need a magnifying glass to read it because the text is so small on some items. This particular location just isn't worth visiting. read more

This place is as bad as the Sonic commercials. Avoid this place at all costs. The food tastes like roadkill and they charge you for water. Just keep driving there's a McDonald's down the street read more

Whoever was working the drive thru window at 11:30 on May 17 was absolutely stellar. I've never had such a good experience at sonic. Dude was ON HIS SHIT. Super quick and paid attention to detail, super friendly and even gave us some bonus mints and coupons in our bag. Promote him immediately he was the best read more

The worst customer service ever. I hope corporate comes by this place and retrain!! They should also fix their push buttons. People are pushing the button with no response to take an order...terrible!!! read more

The food was good. I rate the service 5 stars. The employees are working hard, yet gotta deal with customers that complain about stupid things. What do you expect them to do, kiss your behind? It's Sonic not Benihana. read more

Went here the other day for lunch. Definitely one of my better experiences at a Sonic. I mean, it's fast food so my expectations are never very high, but fast food should mean that you are served quickly. Our food came out within a few minutes and the employee was very nice and friendly. Came right back out with extra condiments upon our request. and all food was nice and hot when it was brought out. the only thing I would say needs improvement at this location based on my visit is that the outside tables need to be wiped down more often. We were the only customers that were using any of the tables so after seeing the full coating of dust on our table, i quickly looked at each of the others and noticed the same thing. It only takes a few minutes for someone to come out with a wet rag and wipe down the tables each morning. read more

There has not been one single time I've came here and there wasn't an issue. Bad service, nasty employees, no please, thank you, sorry. My dog could run things better. New ownership or new management or just close down the hole. Went this time for ice and they said "nope". We left and cancelled our order read more

Waited here for an order of 2 fries and 2 shakes for 40 minutes. Brought us the wrong order first. Then when we finally got ours the fries were cold and the shakes were wrong. I remember why we don't go here. read more

Always excited for their half off deals (usually during the summer nights) Nothing wrong with Sonics, but there's also not too much that stands out. It's a corporate fast food store, so you're gonna get what you get a fast foods. The cool thing back then was the food being served to you by the servers rollerblading them over. However, I've seen it once where they did spill. I've also seen them just walk the food over before without rollerblading. Sonics hits the spot when you want greasy food late at night. It comes at a decent price and with the deals, you can walk away with $20 worth of food for $10. 3 stars b/c ratings for me also incorporate what food and their food quality they provide. Fast foods can only produce a certain type, so their ratings always tend to be at a certain level. read more

It is super sad when one of you childhood favorites doesn't live up to the memories you have and the hype you created for them. I absolutely loved spending Friday nights hitting up the Sonic drive-in when I first got my drivers license and my friends and I though we were the coolest things on the planet. Sadly, this location gives all Sonic locations a bad name. While driving through OC I saw the sign from the fwy and knew I needed to stop. Mistake #1... After pushing that familiar red button I waited, and waited. Oh! Then I waited some more. We sat there for nearly 30 minutes. I attributed it to the long line in the drive thru and figured it would have to be my turn soon. Mistake #2. After another few minutes a carhop came out carrying a tray but no food. He walked right past my open window and headed towards the back. I over hear him telling the girls a few cars away that they aren't doing carhop service right now, only drive thru. He never said anything to us but went on with his task outside. We figured we would just back out and into the drive-thru line as I was really craving a M&M Sonic Blast by this point. Mistake #3. We spend another 7 or 8 minutes in the drive thru before getting to the speaker box only to be told the blast machine isn't working but they could make it as a milkshake. Whatever, I am in to deep now, just give me the shake. Another 8-10 minutes later I finally have my turn at the window. To my surprise, the same guy who told the car full of people by is that carhop service wasn't going was bringing food out to cars parked in the order bays. WTH!? I pay for my three shakes and am slowly handed these 2/3 full cups of thick milk. They were horrible! Suffice it to say, I will not be making a return visit to this location any time soon. 3 big mistakes on my part and I have learned. Won't be making those mistakes twice. read more