Its always to visit Sonic while making a trip. Yesterday we stopped in on this location to pickup a burger before heading to our next location. I ordered the Smash burger and I was very happy I gave it a try. It was very will make and had a good amount of flavor. It was made very fast and the employee was very nice that served us. Unsure why this location has low reviews but by all we experience everything was great. Prices were a bit high for what you get but other than that all was great. read more

Sonic Drive-In - Smash burger - Burgers Near Me - Lewisville, Texas

The only reason this is getting 2 stars instead of 1 is because the poor two kids working the night shift were so stressed and apologetic. This review is not against them but how understaffed this place is. My friends and I placed an order to pick up and we waited 30 minutes to get our food because they were so backed up with orders, but Gavin really did his best and communicated with us the situation they were in. He was so sweet and I feel horrible for him. As someone who's worked in food service, I hope he leaves this place and finds a better job. To management at this Sonic, please employ more people or do something to fix this because I see a ton of reviews also saying the same thing. read more

We waited 20 minutes for a small meal, and when we got it one of the fries were half empty, the corndog was missing and the burger had one patty instead of two. A couple nights ago we had been as well, and we waited 20 minutes again for a dry burger and small fry. We will visit every other Sonic in the world before we visit this one again. I found myself pounding my head against my steering wheel. 1/5 stars, 0/5 if I could. read more

Awful customer service, ordered through the app yet they had me wait an extra 20 minutes for my food, waitress blamed me saying i had a large order when i only got the #4 read more

order drinks through sonic app came out longer than expected they were not busy had to order an 2nd order through them only a coney told the person that I made a 2nd order she said ok I will let them know in which she didn't still wasn't busy sat there for 30 mins waiting on a hot dog this is very unacceptable read more

I ordered the chicken sandwich combo and the tomatoes were yellowish meaning the sandwich was pre-made and the lettuce was also turning brown. The cherry limeade tasted horrible like the ice and the machine is dirty. This was my first time going to this sonic and it will be my last. The chrispy chicken wasn't crispy at all but somewhat soggy in the middle like when it sits out for a while and it was not even hot. The only thing that was on point were the onion rings. I WOULD NOT SUGGEST NOR RECOMMEND GOING TO THIS SONIC WHICH IS ON JUSTIN ROAD RIGHT OFF OF 35N. read more

Sonic Drive-In - Tomatoes are supposed to be red nit yellowish and the lettuce is not supposed to be brown either!!! - Burgers Near Me - Lewisville, Texas

Honestly was just gonna order something basic from here but got cut off mid order then the person came outside with an attitude. He said speak up so I did and then gave me attitude. Probably not coming back here because it wasn't good. I think they need some better staff at this location. read more

I come to this sonic a lot on my lunch break as I work from home and need to get out of the house. Normally everything is good but today was not a good experience. Initially I received the incorrect drink so I turned around and went back to the store to get it corrected. The second drink I received was still incorrect as it was loaded with extra ice and I specifically asked for easy ice. I was running out of time on my lunch break so I had to just leave it and come back home. This is definitely not easy ice!!! I guess in the future I will order it with no ice and add ice from my freezer at home. Update: regrettably they still don't understand the concept of easy ice. It only happens when a male, I assume is the manager takes my order. I also think he leaves the board on as if we are still talking while he's making my incorrect drink to lower his ticket times, which is annoying bc I can't pay with my card until he turns the speaker off. I just send it back now when it's wrong and if it's wrong again like it was today I go home and scoop out some more ice. I'm not paying $2.70 for a drink that's 50% ice. Anytime anyone else takes my orde it's always correct read more

I'm a big fan of Sonic but my late Sunday morning visit was a wasted trip. I pushed the service button and waited forever to get a response. There were only 3 customer cars in the lot. We all got there about the same time. One got his order and left before I got a response. The next car placed and received his order then I finally got a very low volume response. I placed my order. I know they heard me because they asked if I wanted to "make it a meal". Besides that, I heard nothing else. I waited and waited then left and found a Whataburger where I got prompt and friendly service. I won't return to this Sonic location. read more

I Ordered a foot long coney take out without cheese. When I got home I found it also had _NO_ _CHILI_ either which is not what I ordered.

This sonic needs a lot of improvement ! Seriously ! Every employee and also every manager who works here . They need to smile more , attitude adjustments . Also more costumer service etiquette . Instead of saying "what else " every time I say a drink or place a food order / item, try something different . read more

Every time I come to this location I'm disappointed. Watered down drinks and wrong orders. The location off of Morris and 407 is much more professional. I will spend the extra money in gas if it means I can avoid eating from this location! read more

It was my first time coming to this sonic and I know dealing with customers can be rough at times but the guy that was taking our order had no patience whatsoever when it came to finish taking our order he just cut us off. Then we pressed the button again and we told him we weren't done and he said "well I asked if that was it" and he continued to be rude the rest of the time so finally we just left. read more

What can really be said? It's Sonic. That's not a bad thing! I think their food is slightly above the average burger joint but it's not anything to write home about. They have a few unusual items on the menu such as their jalapeno poppers and sweet potato tots that set them apart for more than the usual fair. What really sets them apart is their drink/shake menu which is quite extensive. They offer a happy hour for drinks and food at certain times of the day which is nice. This location also has a playground for those of you with kids. Staff has always been friendly as well. read more

Sonic Drive-In - Quick shot of the menu. - Burgers Near Me - Lewisville, Texas

This is the best Sonic in the immediate area! This summer shakes are half price after 8- try the Cheesecake varieties for an extra sweet treat. read more

On 1-12-2019 This Sonic on Hwy 407. I order three mm blast & a strawberry cheesecake shake hand made. I was told they didn't make anymore. I asked when they quit making date because I buy 1 every Sunday for at least last 10 years. And showed carhop that it was still on menu list. When I complain to the carchop she said she would get it made. when got home after 30 min wait when only car there. all Blast where so soft could use straw. For the last 2 Sundays The Ice cream machine was not working. Last weekend order ice cream, onion rings & tater tots. Onion Rings were burned read more

Don't waste your time or money here. I ordered 5 meals and not one was right. Had to repeat my order several times and kept being asked to hold on. When I got my order, one drink was wrong and one meal was missing fries. Got home with our order and non of the burgers were right. Will never go back to this location! read more

Carhops need to wear masks properly and not pulled down to their chin. No one likes or wants to wear a mask, but it is what it is. Please wear them properly. read more

Ordering from Uber eats, when someone types modifications in you should pay attention to them. Also for condiments you should also pay attention to them! No ranch or ketchup in my bag, also no lettuce or anything on my burger as requested. Pay attention more. read more

Ordered the Classic Footlong Philly Cheesesteak that I had to repeat 3 times cause the person acted like he has no ideal what I was ordering. When I return home very disappointed with meal half filled and NO cheese. read more

We went today to get drinks during happy hour. We got a sweet tea and a coke. The drinks tasted funky like the ice was old and had gotten grease in it. At least we didn't waste a lot of money with happy hour prices. Beware of the drinks at this location. read more

I got a family size order of popcorn chicken last night for my girlfriend and I to split, and halfway through the meal I lifted a piece of chicken and a live baby cockroach was walking all over the bottom of the box and on the chicken. I called and all they said was they could give us a new order of chicken. Absolutely disgusting and terrible service, do they really think I want more chicken after that? How about my money back.. read more

Well what can I say...it's Sonic. They are all pretty much the same. The thing I do like about this is that they are quick! Rarely am I there for too long, no matter what I order...even if I order dinner for the whole family. Plus it's pretty much across the street from where we live. read more

Fast and friendly service. Stopped for a quick snack and within minutes my order was out.

I ordered my food and waited for 20 minutes just for a single burger!!!!!!!! And guess what in those 20 minutes I did NOT get my food I just left. I was not gonna waste my time waiting 20 min for a burger screw that read more

Service here sucks, we were ordering and the person we were talking to had a terrible attitude. At the end of the order process she asked if we wanted the combo to the #12 and I said yes and when the food arrived we did not get our fries. She claimed and said that I said no and she had an *attitude*. Looked like a new girl but never go to this sonic again! read more

I like this sonic because they quick with getting our orders to the car. The food quality is the same as any Sonic. Happy Hour is from 2-4. This location has a small playground for kids to play outside. read more

Terrible. It's right by our house but we will go to a different one for service. Plan on waiting at least 10 minutes for a drink, even if you're the only car there. read more

i stoped coming here about a year ago because they can not get an order right! well.. it's been a year! a whole year.. thought i'd try again... well guess what?!?!? they still cant !!!! what gives ?!?! " i'd like a cheese burger. with only mayo and catchup " nope!!!! i get one with everything, and catchup on the damn side !!!!! what the actual f&$! ????? read more

My order was completely wrong. The information on the receipt was 100% correct, I was charged for it. I did not get the correct item I paid for. read more

Fast food that takes longer than a sit down. Sat 25 minutes tonight with three other cars. We like the food and drink tastes and options, but not worth the wait. Will probably go somewhere else next time. read more

Hate this sonic! I have only been there twice and both times they have messed up everything! The first time they made everything with the wrong toppings and this time they forgot more than half of our order and it just seems to always be an issue, and they never give a copy if the receipt so I can't even go back and say they messed up! Terrible! And we had to wait forever! read more