This location is an absolute disaster and should honestly be shut down until someone competent is in charge. We waited an absurd amount of time for our food with zero communication from staff. The kiosk repeatedly claimed that multiple employees were "on the way" to deliver our order, which never happened. No one bothered to tell us that we were apparently expected to walk up to the window ourselves. We sat there trusting the system while being completely ignored. When we finally called to ask what was going on, the man on the phone was shockingly rude, aggressive, and borderline violent in his tone. Instead of helping, he spoke to us like we were an inconvenience for expecting basic service. It was hostile, unprofessional, and completely unacceptable. The entire place felt chaotic and unsafe, with people lingering around the property and no visible staff managing the situation or providing any direction. This Sonic is disorganized, misleading, and clearly has serious issues with staffing, training, and basic customer service. Save yourself the time and frustration. There are plenty of fast-food options that don't involve being ignored, misled, and spoken to aggressively for simply wanting the food you paid for. read more

This food isn't fit for a dog. I spent $40 on garbage..the fries were filled with so much grease like they refried old fries.. These have to have been prepared in the morning and sat for hours to get this dry and hard.. just gross!! read more

Sonic Drive-In - New York All-American Dog - Burgers Near Me - Newark, New Jersey

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Absolutely nasty acting employees and terrible flavor food. Go to a different sonic, this one is disgusting. I have no idea how they have stayed open, nor how they call themselves sonic. read more

WHERE DO I START this is the second time coming in the am before 9am with slow service Kourtney /Courtney is not equipped to handle these hours alone she isn't efficient enough to handle the morning shift. The line be backed up causing chaos and employees late to work. I miss when the young ladies are not scheduled for work. Please HR,Scheduling Team,Director, Supervisor, District Manager HELP US HELP YOU STAY CONSISTENT read more

I visited on a Thursday night around 8 PM and parked in the drive-through to order a shake. After waiting for 4 minutes, an employee informed me that the parked car delivery was closed and only the drive-through was open. They also mentioned that they were only accepting cash. We moved to the drive-through and tried to order a shake, but were told that they were either out of shakes or the machine was not working--I can't remember exactly. How is this business still operating with these issues? No card payments accepted and no shakes available. Please fix your machines or close the drive-through if you can't offer the full menu. read more

Horrible place. Waited almost an hour for food even though it was a mobile order. One hour for fast food? Yeah, I was pretty confused. We went through drive thru and order wasn't ready even though app said it was. Lady told us to park the car and wait for our food. It didn't come, so my husband literally walked through the drive thru to get our order. Still had to wait. Order finally came. Lady had to ask a few times what the contents of our order was to make sure it was the right one. Not sure why she couldn't look it up by our order number or name. Mozzarella sticks had no cheese. Sandwiches were dry and hard. Strawberry limeade tasted like a soda with no flavoring. I can't believe this Sonic still has customers? P.S. I understand we went during a pandemic, but I have a good feeling all this would have happened before the pandemic too (especially after reading past reviews). read more

Sonic Drive-In - Wtf - Burgers Near Me - Newark, New Jersey

I've avoided this location in recent months because, every time I've ordered through various delivery sites, something is always missing and the response from the restaurant is typically "you'll have to come get it". Against my better judgement, I gave them another chance tonight. Staying true to brand, they forgot half the order. The half they decided to give included a bacon cheeseburger toaster that was missing the burger patty and onion rings. So, basically a BLT with two strips of Fakin Bacon. Then there was my daughter's corn dog that was apparently cooked via dragon fire. Clearly, I should've known better. There's far too many good food places in Jersey to subject my family to this level of incompetence. Never again though. read more

Sonic Drive-In - Bacon Cheeseburger TOASTER minus the burger, apparently - Burgers Near Me - Newark, New Jersey

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Absolutely gross! I went there for a few cups of ice. As the ice melted, I could see the murky water that resulted! There's a disturbing, slimy film on the side of the cup!! That means I was eating dirty, slimy, bacteria filled ice! Needless to say I threw it and the other cups of ice away! I WILL BE REPORTING THIS PLACE TO THE HEALTH DEPARTMENT! I'm so disgusted! read more

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Absolutely awful. They always get the order wrong, even after you try to get it corrected. Clearly the workers don't know how to read or follow instructions properly. read more

Im just here for the corn dogs and tater tots. Extra ketchup, extra mustard and a limeade slush. So worth it. read more

Decided to get a SONIC Cheeseburger tonight and this is what I received!! So you mean to tell me after putting this together and WRAPPING IT you don't see the obvious MOLD ON THE BREAD ?!!Disgusting establishment! Just drive on pass this location! read more

Sonic Drive-In - MOLDY CHEESEBURGER - Burgers Near Me - Newark, New Jersey

They always take forever to order horrible costumer service stay away from this place

Yeah, maybe it was the rainy week but I definitely do not liked being rushed while I'm ordering..thank you to the young man with dreads at the drive thru for rudely taking my order and spilling my drink on me after I paid. IF YOU DO NOT LIKE YOUR JOB, FIND ANOTHER ONE! read more

Horrible customer service. Employees rather talk than do their job. This place needs to be shut down asap.

Chameeka was so pleasant while taking our order !!! After asking how our day was going , she politely took our order . When I got to the window , I asked to speak to her ! Just a breath of fresh air !!!! Thank you Chameeka ! I'll be back read more

Quick spot while in jersey and she was polite efficient and all my food was hot, correct and gave extra sauce. Always love sonic and when u travel state to state and it's still GOOD... no complaints read more

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This is my second review with Sonic Drive Through in Newark NJ on Springfield avenue. My first review was not good because the burger was cold when I ordered it at 11:30am! And it tasted horrible. Today I decided to try the chicken sandwhich, crunchy version and it was uncooked in the middle! Absolutely disgusting!!! I called to complain and I was told I could bring the sandwich back in for a refund but I could not get back there so I am leaving this review. Their drinks are good in this location but that's it. I am not saying all Sonic restaurants have horrible food but this one in Newark sure does. Please do better! read more

Most of the employees here are super nice and helpful. But I'm writing this review about a specific employee who was exceptional. I came to this location around 1am and ordered some food. I was met at the window by a very condescending female associate when I asked for a drink at the window. She told me she was not going to give it to me because it's " Too Late" for her to add on a drink, which I've done multiple times. I don't understand why she was giving me such a hard time maybe she was having a bad day but her tone & condescending verbiage was literally unacceptable. I know it's fast food and I don't expect 5 star service but her attitude was through the roof. I asked to speak to her manager because of how rude she was being and instead of informing me she would go and get her she closed the window as I was speaking and walked away. She came back with another associate by the name of CJ who was SUPER ! CJ was helpful and swift with assisting me. He diffused the situation and to my surprise he wasn't even the manager ! . Thank you CJ he needs a raise! read more

Before I could even say "can I get a number thirt-" she cuts me off and says "MEDIUM OR LARGE" I'm just like gottam like wtf... so I'm just like "-_- medium plea-" , "WHATS THE DRINK" , at this moment I'm like yo this chick has the worst customer service skills of all time, she's literally the goat of bad customer service skills. Doesn't even let me finish the sentence, and then when I got home my Oreo milkshake was ok at first but then towards the bottom when I was finishing it, it had a texture similar to saliva deadass so I spit it out. And I looked closely and it looked like a string of saliva from my straw and I kept feeling like I just ingested someone else's saliva. I rarely come here but I'm never going back there .. read more

They still haven't learned and neither have I. Every time I go to the Elizabeth location 9 times out of 10 the onion rings are perfect; but the Newark location just can't get it right; 9 times out of 10 the onion rings are over-cooked. The only reason I gave this review 3 stars is for the milkshake, never again will I order onion rings from Sonic Newark, this location has been opened for over a year now so their learning curve is over. My motto is "If You can't cook it right, take it off the menu! read more

Sonic Drive-In - Over Cooked Onion Rings -When will I ever learn my lesson? - Burgers Near Me - Newark, New Jersey

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I cant wrap my head around why I have to wait for 15mins for simple CHICKEN SANDWICH...WITHOUT CHEESE.. ALL I CAN SAY IS IS IM MORTIFUED AT THIS EXPERIENCE.. Unfortunately it will be my 1st time here am I last time ever visiting this location in my whole entire life read more

First time at this location, as an avid Sonic customer, this place was an above average experience. The personnel were very friendly and attentive. Our order was quickly delivered to the table, I just had time to wash my hands before the food arrived. The place was clean and the food awesome as at any Sonic. Fresh French fries, perfect shakes, perfect sandwiches, and tasty. read more

Sonic Drive-In - Half Chilli Hot Dog and Half Double bacon Cheeseburger - Burgers Near Me - Newark, New Jersey

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This is horrible not only are the limited items not offered because you can only place an order through one of the apps. You save on fees by picking up your order but the wait can be up to one hour. The staff are full of excuses and are not very nice. Headed home to defrost chicken. I canceled my order. read more

Sonic Drive-In - Uber eats, DoorDash.. you still waiting - Burgers Near Me - Newark, New Jersey

I just ordered a #1 cheeseburger combo through door dash only to find mold on my bread!!! Terrible! read more

Sonic Drive-In - Moldy bread! - Burgers Near Me - Newark, New Jersey

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This was my first time eating at Sonic's. It was my brother's idea. Their burgers were so delicious! But their slushes is to die for! Go for the blue raspberry, you won't regret it! read more

My milkshakes wasn't filled with what it said...I bought 5 and I don't like the fact that young kids have no respect...do not visit this Sonics...GHETTO!!! read more

Sonic ought to be ashamed of that crap there selling I ordered onion rings and a hot dog the onion rings were hard as a damn rock I thought I was going to break my teeth on the damn things. Now how can you get a bad hot dog they must have left the meat out during the Covid 19 I've had a better dog from dirty water I don't think I'll be going back there anytime soon maybe for ice cream but I doubt it Mardi . You know me and I don't lie read more

Waited 12+ minutes at the stall with no answer. Drive-in was no better. If you're wanting something quick, I might avoid until they get more staff to help, as now they did not seem to have enough people to make things happen. read more

Service is bad I waited 23 min for a slushee that was not slushee it was watery after I told them I don't want it they approached me with two more slushees then my mozzarella sticks is still cold. This is bad and they have attitudes read more

Zero Stars The drive thru staff is very nasty. They always have an attitude at all times. I mean out right disrespectful. I refuse to ever purchase anything from this particular location. read more

I like the slushy and those Asian chicken things spicy love them. They are good the service was good and Friday nights the line can be long but right now is a good time read more

Sonic Drive-In - Burgers Near Me - Newark, New Jersey

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System was down the whole morning, waited 2 hours in parking lot and could not order, says 24hrs but they close at 5

The crappiest grilled chicken sandwich I ever had. No lettuce and tomatoes as shown in the picture. We also ordered a bacon cheese burger and when we got the food there was no bacon. It was bare bones. Shame on them. Do us a favor and close the place down....i wish i could pit negative stars read more

Unprepared and needs an overhaul in staffing, very unorganized, came to order a slushee and that took approximately 35 mins, during this time i saw 1 host go to 4 cars trying to deliver 1 order, other hosts cussing with each other in the back! When the order was given to customer in car and it was wrong the hosts claimed it was in bottom of bag of course outraged that the order wasn't there that customer came inside and demanded a refund! I would not suggest this location anymore until they are better organized and the hosts learn proper customer service! At no point should a customer have to argue about an order being wrong and be told they just didn't see it and no apology was given. read more

The people are lazy. I came at 4 am and asked to place an order and they told me their systems were down between 4-5 am. I called at 4:50 to ask if i could place an order and they informed me that you could not place an order through the phone. I asked if i could order through the drive thru and she said yes. When i got to the place, they again did not answer the machine and stated their machine was down. I told her I had just called maybe 10-20 minutes ago and couldn't believe they were telling me the system was down. Worst customer service, and people that do not want to work. I drove 35 minutes to be able to place an order. read more

Nothing special about this one and doesn't have the same feel of a regular Sonic where ppl are outside and eating in their cars. And it's a little extra pricey read more

There was mold on a burger that I purchased from the Sonic on springfield ave. in Newark. I returned everything I order as I had no desire to eat anything after the discovery. I was given my money back without incident, the manager was polite and very apologetic. I will not purchase anything else from this location. read more

Sonic Drive-In - Ewwwwww - Burgers Near Me - Newark, New Jersey

Service is amazing! It's pretty fast even though it's seems as though it is very crowded. The employees sometimes even come out on skates(even though this was once protocol ). Surprisingly this is my favorite Sonic Drive Thru. read more

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So I arrive at sonic right at 4:00 just in time for the half price slashes except we stand there waiting for someone to come help us. She comes over at 4:01 can I take your order. I'm like are the drinks still 1/2 price. She says no but asks a manager as I told her I was standing here. She comes back nothing they can do it's the system. Well there is something you can do. Have someone at the counter on time and give my drink half price. I have been to this location several times and have been disappointed in the service. I have been to other locations in better neighborhoods and was treated far better. I understand they have to be stern sure to the environment but right is right. Lesson learned will not be back to this sonic location........ read more

Sonic Drive-In - No wonder its empty... - Burgers Near Me - Newark, New Jersey

You can't expect much from fast food but at minimum you expect to get what you ask for. This location takes unnecessary short cuts. We placed a small order for a few items nothing crazy. I asked for burgers without pickles and they took the easy way out. It was obvious that instead of making two fresh burgers which I'm sure would have taken minutes they simply pulled the pickles off of whatever they had lying around. I hate pickles and my burgers were riddleed with pickle juice. The staff at this particular time were not flustered just lazy. It was not busy at all. Should have saved ourselves the drive. read more