This location in the Pensacola area is by far the worst. They have the slowest service and are the one location that consistently messes up the food order in one way or another. Most of the stalls are marked off and unable to park in to use. Expect to wait at least 20 minutes just to place your order at the drive through. Not receive your order. Wait 20 minutes to simply place the order. 0/10. read more

Honestly wish I could give no stars. Ordered breakfast ahead of time, three different times now in the recent month, two of which I had to wait roughly 20 minutes to get the food. The third I had to wait almost 50 minutes, to which I didn't even get the food because I had to leave so I wouldn't be late to work. 10/10 would not recommend trying to get anything before 10am. read more

I ordered a Rt 44 Lemonaide Slush on the app. On Aug 14, 2025 the app took the order, I arrived at the store a few mins after placing the order. The Machine was broken. They asked if I wanted something else I said no just a refund. I as told I needed to call 866-OK SONIC. I call the girl was not good at her job but processed the refund. She said it would take up to 7 days to appear back on my card. On Aug 20th I called back since the refund had not appeared, the person said she would process it again still nothing. I spoke with my bank and they said within 5 seconds of receiving the refund, it will appear back on my card. I don't think Sonic processes refunds and get away with tens of thousands of dollars but not doing so. Who is going to take a company to court over 2.41 cents in my case. read more

My Grandson was recently very ill after eating here after school I wish I had read the reviews never again. The service was bad and ordering kiosk was out of order. read more

I got a double bacon cheeseburger and the bacon was old and the portion of it sucked.. they have "fell off" tremendously

modern day sonics are known to fucking suck but this one is exceptionally shitty. i've tried to use this sonic 3 times since i've moved to the area and this is how it went -1st time i went w friends. i was drunk. we all wanted chili cheese dogs. they shorted us on two after being there for 45 minutes in an empty drive thru. we went back and tried again and somehow forgot to put the chili and cheese on the mf. -2nd time i tried to order on doordash a BREAKFAST BURRITO, TATER TOTS, AND SLUSHY. they told my doordash driver they were out of everything and had nothing to make my order. -3rd time i was on my way home from work and i just wanted a coke slushy without having to get out of my car at a gas station to get one. they give it to me at the window and it's white and i ask the guy if it's coke and he says yea it just mixes like that so i take a sip and it quite literally tasted like cleaning products and lemon zest to i threw it away and left. THIS IS OVER THE COURSE OF A YEAR HOW TF DO YOU JUST CONTINUE TO HIRE PEOPLE SO STUPID AND LAZY??? read more

Sonic Drive-In - Burgers Near Me - Pensacola, Florida

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Explain to me why I waited twenty minutes, yes TWENTY for a milkshake when not one vehicle was ahead of me. This is the second similar situation like this at this business in one week. I have to think your numbers are terrible since this place is more than content to not move vehicles. My suggestion is hire a manager who wants to retain customers business and fire the one that clearly is too jaded to care. read more

Food sucked; over cooked burger with too much mayo and limp, nasty lettuce, cold fries and an iced tea full of ice when asked for none. Sh$&$$ty service, unfriendly servers. Don't listen to order...have to repeat simple order and of course still wrong. Ambiance??? Yeah, no. Filthy tables, and sticky tops. Hopefully I'll keep this down. Sonic usually pretty good...this one is run by some unmotivated minions. read more

Me and my girlfriend waited almost an hour just to get a Sonic blast and a slushy. I understand you are understaffed but if you got one of your coworkers just come off the clock and make her own Sonic blast while we had to wait almost an hour for two things read more

The food sux. The service is the worst double sux. They all need to be retrained from the manager and down. And they all need to be watched for several months I am telling it is the worst sonic I have ever been I think the employees don't give a hoot about the food or the service. It is very disappointing and terrible. read more

Terrible service. Staring at my order through the window rn. It's only 1030. I just wanted my cherry limeade. I had to raid the kitchen to get it. read more

Pulled in to space to order. Was told we had to only use drive thru at 10:00. Drove to drive thru and were ignored for 18 minutes. Drove to window and yelled inside until a guy walked up and said we needed to go to the parking spot to order... The spot we started in. Also a ridiculously dirty location. read more

So disappointed in the Blasts my family got tonight we got 4 large blasts: 2 Oreo and 2 Butterfinger $24. Got about 1/3 done and then there was NO MORE TOPPINGS, just soft serve ice cream. What a waste of money and time. read more

Sonic Drive-In - Burgers Near Me - Pensacola, Florida

My son really wanted to go to Sonic while we were in town so I pulled in to get him some lunch to eat at the beach. He was happy because of the drive thru experience, but lawd it took forever to get the order! I was very impressed with Sonic when I first ate at one. In college I would order a chili pie and either a cherry-vanilla Dr. Pepper or a berry limeade to drink. Sadly today chili pies are no longer on the menu. I did occasionally get cheese sticks too and they were still on the menu. I really never likes their burgers and the coney changed over the years. Since I'm not a big soda drinker anymore I just have no use for Sonic these days and have to keep it in my past. read more

They have the worst customer service. We stopped by on multiple occasions and their ice cream machine is always down and broken. They would not take our order at the normal place and made us wait in line just to tell us it was broken. Really need to work on an ice cream machine and your staff. read more

I recently worked there. The place was disgusting!! No proper cleaning supplies..ect..the kitchen was absolutely filthy and none of the equipment worked. Not even a light bulb in the walk in freezer..the place was disgusting to say the least. read more

went up to the window and ordered just for me to sit there and wait for 40min and them Forget about me.

Terrible customer service. Very rude employees for people who are working for tips. I just got a limeade spilled all in my car door and food shoved at me for simply asking how much longer my order ahead order would be. Don't get a food service job if you aren't civilized enough to answer a simple question without throwing a tantrum. read more

Food sometimes has a little taste but they always hit the mark with the cherry lime aid.

When I am ordering many drinks please specify which one is which. Carhop blames the "new employees" but I think the Carhop should know what they are giving their customer. read more

Their tater tots always have a weird after taste, but their burgers are good! I've had some good and bad experiences here, but overall they do the job. read more

Ordered a kids meal and 3 shakes. Waited for over 15 minutes with only 3 other cars there. When we finally got the food, food was hot, shakes were terrible melted so they sat forever probably waiting to be ran or for food to cook. The shakes were so melted that the use of them being made with ice cream could be debatable with the texture being so runny. Totally unacceptable! read more

It is easy to have low expectations from a Fast Food establishment. Sonic always exceeds in execution and customer service.

I went to here after a football game to get dinner real quick just 3 of us. We park press the button there's man in the building he looks at us then goes to his phone ignores us. Then some lady comes out to "take our order" first she copped an attitude with me when I was being completely polite being slow with her so she had our order right, she kept looking off while I was talking to her like she didn't give any F what I was saying to her. I ask for a number 11 I wanted a five piece chicken strip with a strawberry slush she wants to say "oh we don't do drinks with that I wanted a meal which does too come with a drink. After that she messed up my burger had everything on it when I said specificity ketchup n cheese. My meal costed 10$ tops. The lady messed our order up it was just mine n 1 grilled cheese plus a medium blue coconut slush. It ended up being 19 something which sounded way off honestly. Shouldn't been like 16 tops. Lady comes back my drink had a hole in it which got soda all over our car literally EVERYWHERE. Finally the lady comes back with the chicken it's a 3 piece not the meal, I honestly don't even know what I payed for this I didn't get no damn receipt the lady said like 10 something. Literally for a medium fry n the 3 chicken strips. I wouldn't have been so mad if they were more polite and apologized to me at least everything they did was highly uncalled for i woulda at least appreciated a discount my money back I just wanted to leave n the lady wouldn't give me my receipt which made me more mad. Usually when I come to this one there alright but it seemed like there was one lady that knew what the hell she was doing. There were 4 people in there. A teenage boy who was on his phone ignoring us. The stuck up women who messed our damn order up. Then two other girls doing there job. I ended up paying outa all of it 30 something because I had 35 in my wallet I left with 4 dollars for something that should cost like 25 tops like most. This place was all over the place there was no manager to speak to all I wanted was my money back I didn't care about the food it highly pissed me off the way they acted I'm still ticked off they wouldn't give me my recipe after I done asked for it. MULTIPLE TIMES. read more

This place has the worst customer service I've ever experienced. They told me to move my car to the other side because they did not want get wet from the rain or they would not serve me. read more

Sonic on Michigan was not that good today, guy Christopher was very rude and didn't get our order correct. Was not happy.

Went here with several friends for lunch. We wanted to sit at the outside tables. Pushed the buttons on both machines to place an order. We waited 10 minutes and were never acknowledged, so we left. I would not recommend this Sonic due to its lack of attention to customers. read more

Excellent service, and the cream slushes we're great. There was quite a wait, but the quality was worth it.

Horrible, horrible service every time. Gave $10 and had to ask for my change back and she still shorted me $1! I've had issues here before and management never got back with me until today when I informed them I called Corporate. A very sad excuse of customer service. read more

Not all sonics are bad but this one is the worst by far they have horrible management and inattentive workers when I called to complain about a burnt corndog they allowed to be served they gave me a crap excuse about a bad shipment of corn dogs to which my response was why wouldnt you warn the customer Of Such An Issue aside from that why would you allow such a product to be sold to your customers they offered me a free corndog to which my response was laughter no I dont want another defected corndog thanks they make food to order but their burgers taste as if theyve been sitting under a heat lamp for hours they included the ketchup I asked for on my receipt but included nothing but jelly and ranch to choke down the so called food they served me the pic of the corndog is mine take a look read more

Sonic Drive-In - Just one of many terrible items ive received from this sonic they tried to say it was bad corndogs but its clearly just burnt - Burgers Near Me - Pensacola, Florida

Absolutely terrible service. Once the food did arrive (20+ minutes), they forgot napkins and sauce. Waited another *15* minutes, then left. If you are incredibly patient and don't mind cold food, then you won't mind this sonic. read more