I went to the drive thru getting ready to pay and I had asked a question. His response was really disrespectful and he closed the window with a small comment. His name tag is Peter and I asked to speak to a different worker to that he denied. A couple minutes pass and another worker named Juan came to the window with such politeness asking if we needed anything else giving such amazing customer service apologize for the past workers disrespect. read more

Food: All the food we ordered is too much salty. We cant even finish it, and we left nauseous and end up have to grab chocolate to get rid of taste of the food and nausea. We will never ever go back again, and we call it a bad try. Highly not recommended. Service: atleast they should serve the food with napkin or tissue but they dont. And end up getting paper towel from the rest room. read more

We asked for sweet tea, they didn't add enough ice tea was still warm , i asked for more ice and they wouldn't do it . Never going back again read more

Sonic Drive-In - Photo of tea with no ice cream - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

We went inside. You cant order from a human. They had 2 order stations. One out of order. The other had a lady standing there blocking anybody from ordering while she tried to figure out what to order. We Went out and went to the drive thru instead. The person asked what I wanted. I told them i want the double smashburger combo with a cherry limeade and a medium onion ring. Then they responded 30 seconds later and said what did you want again? I told them the order again and they said okay. What we got was a double Sonic Burger ( not a smashburger or a combo), medium onion ring and a cherry limeade. The order was totally wrong and no receipt in the bag. My son was bummed that he didnt get what he ordered. I feel bad for the folks who have to hire young people these days. Its a mix of folks who barely speak English and teenagers who cant stop hitting their vape pens. My son says the location in Monterey is nothing like that. Its efficient and professional. Drive through took 25-30 minutes at 330pm. Not okay. I would never go back. read more

I love Sonic and have tried so hard to make this location work for me but I've never had a pleasant experience at this location from rude staff to long wait times this place is just a disaster and needs new management or something to help them. I'm writing this from the drive through right now I've been in line here for over 10 minutes all I ordered was a soda and I've been waiting her for what feels like forever. read more

This place is a disaster. First time I came here, I left because I went inside and attempted to use the electronic menu, it didnt work and no one came to help at all. The drive through was full and not moving at all. I ended up just leaving. Second time, I came around 11am, and it was empty. I went to the drive through stall and ordered but the machine was also broken. They told me someone will come out with a machine to swipe my card. 5 mins went by...10 mins went by...15 mins went by wtf no one is even here. I ended up just leaving AGAIN. read more

First and last time I eat at sonics. Food was gross and it took forever to get the food

Late night snacking at its finest. I ordered the double smashburger with cheese, mayo, tomatoes, and pickles. It was the best burger I've had in so long. Perfectly seasoned patties and yummy melty cheese. I loved it. Paired with super sour blueberry lavender lemonade with cold foam. Epic! Great service Drive-ins are awesome period. read more

I've been here a number of times recently and the food is pretty good for fast food. I normally always do an online order, and it normally takes them a little longer than expected to get the food out, so if you're in a hurry be prepared to wait. read more

Asked for no pickles, got pickles. drove back, got a new burger and still got pickles, manager also smells bad read more

Sonic Drive-In - I asked no onions, drove all the way back, got a new, got a new burger and ended up also having onions - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Bring back the Moc-tails please. Swung through and didn't see the moc-tails. I truly appreciate "Peter" and his help finding a satisfying solutions. When swinging through sonic say hello to Peter. He is as nice a human as there is. AI is really getting good if he is fake. Again thank you Sonic for choosing Peter. I appreciated my delicious mozzarella sticks even better because of him, you, and you who has to read this. read more

absolutely awful customer service. I don't understand how there was one car ahead of us in the drive through and they ordered a drink and it took 20 MINUTES!! That's insane. I'll never ever ever come here again. So disappointing about how slow it is and staff are assholes as well. read more

My review is based on the excellent service we received in the drive through, Jack was the person who placed our order. Jack is the epitome of great customer service; precise, charismatic & just a pleasant person -- Jack's positivity will most certainly turn your frown upside down. As for the food, Sonic food is pretty good. Their blue raspberry nerds slush is a must! read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Strangest place if ever been to. ONLY go for the drive up, but even then the service and food is downhill. I know that this is a mostly drive up place, but why offer an inside service if there is no service? There is no counter. No staff. Only a screen (two when one isn't out of order). Also no utensil counter. You order through a speaker and they bring your order out. Sounds good HOWEVER... they bring your order to the first person they see, then try the next, no rhyme or reason, because they don't know who ordered it. Also if something is wrong, get back in line to ask the screen for it to be fixed. When they forget a drink, back of the line. If they forget a straw or spoon for your drink, or sauce, get back in line to get to the speaker. Do you need more napkins? Guess what, get back in line and wait for them to be available for the speaker. Because guess what, the runners, the speakers, and cookers are all doing the same job apparently. HIRE MORE PEOPLE or get a counter with a person or a utensil stand (I know you risk money). Sounds like a horrible rant, but my point is, if you go just go to the drive up and don't expect much. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

The manager really needs to come in a reevaluate this place. I waited 40 mins for 2 chili dogs and they gave me someone else's order. They need to get it together at this place!! read more

Drive up - we sat at the individual slots for a few minutes trying to figure out what we wanted and didn't realize they don't serve the individual drive up and we had to go through the drive thru. If it was stated somewhere their drive up times I didn't see them. We go through the drive thru and the screen that shows the order isn't working so her repeating back the order was muffled and over the road noise I just assumed the order was correct. At the window they repeated the order. It took them awhile to get us our order and there weren't anyone in front of us. With all that, our drink was still incorrect even though he tried to fix it and I don't know if the Slinger was supposed to be their version of a slider because it was that small. This was our first visit since opening and coming from AZ where we would frequent them all the time, I was quite disappointed in the presentation, size and the cost for it. I'll wait to go back but in AZ instead. read more

Sonic Drive-In - Slinger - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Came to the Santa Rosa location went through the drive through and brought food home as their was no drive up available. Ice cream is always yummy. I got the grilled cheese and fries ( a bit over priced) I don't think I would get the grilled cheese again but I will came back for more ice cream. read more

Sonic Drive-In - a sonic drive - in sign - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

The worst customer service in Santa Rosa. Never go to this drive thru unless you have at least 25 minutes. The absolutely slowest sonic I have ever been to. I was the second car in line and waited for 32 minutes for food. Avoid this place at all costs. Many more other restaurants around this one read more

To all my Santa Rosa friends: skip Sonic! After letting the 2 hour grand opening wait dissipate, I finally decided to go yesterday. I figure week 5, shouldn't be too long of a wait and I was right. From beginning to end was 20 mins. However, due to incorrect order and most of all, disgusting food, I have to give this franchise a 1 star. I ordered: 2 Cherry Slush, 1 order of Popcorn chicken, 1 Sonic cheeseburger w/fries and 1 Classic crispy chicken sandwich w/tots. Easy enough right?! Instead of 2 cherry Slush, I got 1 Cherry Limeade (see photo below!) and 1 melted cherry slush. How did it melt already? It was liquid!! The first thing I tried was the tots. Not edible at ALL! It was overly cooked, dry, and so light it felt like freeze dried food. Same with the popcorn chicken. Lightweight and freeze dried feeling. The chicken burger was not good. You can see some cartilage in the meat. I would say, they use the CHEAPEST, LOWEST GRADE, LOWEST QUALITY ingredients to make their food. For $25 for these 2 combos it aint cheap either! They give you low quality food and charge regular fast food prices. Skip at all costs. Not worth it. You've been warned! read more

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The onion rings taste on the sweet side. The best thing we had were the crinkle cut fries.

The food is terrible and looks like fried dog shit, didn't look freshly cooked. The only thing worth buy here is the ice cream. Service was unfriendly when food was brought out to us.. what happend to customer service. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Low quality beef. I will never get another hamburger here. Terrible. The meat tasted days old as did the wilted lettuce. read more

Sonic is great. There isn't one close to where I currently live so we had to stop! Their Reese's blast is an all time fave! Like the drive up option to order and they bring it out. Food was great. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Finally I can give this place a review. I've been going here since they opened, off and on. Every time it was either okay or sub par. It seems like management has been moved around a few times or were still trying to figure everything out. it seems like a new team is behind, Jack. They got my order done quickly AND efficiently, and politely. I loved the experience this time around. It seems like they have even extended hours now.. Its stay open until either 10 or 11pm. was definitely great customer service on Jack's part. Thank you and kudos! read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Santa Rosa, California has to be the worst service and it doesn't matter if it's carhop or through the drive-through this particular visit no names mentioned were on shift and the whole crew was playing grab ass. I was only Customer in the whole facility. Waited 15 minutes for my drink order. Then DoorDash vehicle shows up get their drink and I waited additional seven minutes to see my drink place at 8:15 at 8:42. I finally got to see my order I declined and Canceled it... there is a couple great employees which one is Peter needs to find a better place to work. The manager Holli (not sure if she spells it with an I? Or a Y) is a nice lady things work well when she is there. it goes to hell when she's gone.... "JD" does a amazing job as well.. next stop Hospital for blood pressure medication... read more

Food =slightly above mid Service= great technology= below mid Ambiance= lit Customers= 10/10 read more

Sonic Drive-In - Ranch. - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Pricing is reasonable, drinks are always incredible & the service is adequate. I am a frequent flyer here and will continue to be, I'm sure. read more

Sonic Drive-In - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Took family Monday for dinner and fries everybody loved their meal including the large milkshakes , sundaes went back the next day milkshakes half price after 5 pm great deal read more

Great staff here, with excellent service. There are superb workers here that go above and beyond for the customer. The food here tastes amazing, and the look of the outside is nostalgic. Perfect ambience and everything is clean. read more

I was confused and put off by the "order from the wall" system. Then I went to find a table and they were ALL dirty! a guy came out with my order and I asked him to clean my table, which he did, but ignored all of the other dirty tables! There were several people in line at that time. My sandwich was pretty good except the tomatoes were green. I was very disappointed that my "medium" soda was like a small size at every other place, for an outrageous $3.49!!! -and they won't give refills! I work nearby. I won't be returning. read more

Sonic Drive-In - Green tomatoes - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Drive thru is quicker by far. Line was out to the street. We opted to cut ahead and order at the stall. The line made it through before we got our order 15 mins later. Ordered burger with bbq sauce (forgot the sauce), chicken sandwich with honey mustard (this wasn't made right either- forgot the sauce) No idea what the hype is about. Fries arrived cold they had to remake them. read more

Sonic Drive-In - Crispy chicken burger ... ehh - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Trash,food wasn't good and had a hair in my burger.also drive by to see the same guy smoking a cigarette while taking my order

I have been to Sonic a few times now and I am done, the service is below par, the food is not fresh, over cooked, or not cooked well enough, the fries are usual cold and hard and the order is often wrong. Today we finally called to complain. Plus the food should not be priced the way it is right now, its not quality and it should be much cheaper than it is. We don't usually go into the restaurant so I don't know about the vibe. read more

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Soft opening. We'll, I wait 30 mins in line to order food. Got home not a mile away. Food wA cold. Tried to call no anwser. Bought lunch for 3 ppl ended up be 30.00 plus dollars. Not worth it. I don't think I will be back! Not worth it read more

Sonic Drive-In - Cold dry burger from sonic drive thru - Ice Cream & Frozen Yogurt Near Me - Santa Rosa, California

Dude w blue ponytail that was behind the digital menu yelled at an older lady behind us and embarrassed her in front of everyone cuz she didn't know how the menu thing worked. read more

Rip off alert! Their "signature limeade" is just Sprite with a wedge of lime. No lime juice, nothing. It was 4 plus change. Total rip!

Horrible!! I wanted to use my Sonic App, but had trouble resetting my password, called customer service, they couldn't help!!!wow! I wanted to order through the app, it's half price drinks when you order them through the app.... I was at the establishment, parked in a drive up stall for 30 min and it was pretty warm that day, I placed my order... peach ice tea & 2 jr. Frito burritos, SONIC HAS THE CRUNCHY LITTLE ICE CUBES!!! MY FAV! Well if you love the taste of sugar free artificial peach then this is your place.. very disappointing, Come on Sonic,... can you get a better quality syrup? A paid like almost $5 for a 44oz tea! Probably one of the most profitable items on your menu..... the burritos they were good.... If I can get the app to work I'll go back, who doesn't love half priced drinks allday everyday when you order through the app... read more

Food was awful. Ordered Chicken strips for my kids. Gave us one strip that was half the size of the others and dried out. I tried calling management to complain and conveniently their phone doesn't work. This isn't the first time we had problems with this Sonic and our family members and relatives had similar issues with their food. Quality service and food should be top priority for any new business thinking long term. This place seems to have cut back on anything close to quality. Take your hard earn money else where. read more

This location is fishy.... The number is disconnected, and I was charged two separate charges for transactions I wasn't even in a 50 mile radius for. I didn't catch the first one fraudulent transaction, but caught the second one. I just notified Sonic Corporate. Do Not go here if you can avoid it. Something ain't right. read more

I don't think anyone knows what's going on there because there god damn service is so slow