Service is soooo slow even when you're the only person in line, I've worked at kfc and Popeyes and it has never taken 10 minutes to fry freezer tenders. One customer still can't put sauce in the damn bag. Worst sonic in the state !! read more

Moved here from CA and was so excited to be able to get an ocean water with some mozzarella sticks... until I got there and waited in the drive thru for almost 25 minutes, 5-10 spent just at the speaker waiting for someone to tell me they'd be with me in a moment. The lady on the actual headset was extremely nice but I was sitting at the window waiting for my food just to see cars behind me getting larger orders already before my simple order? Alex was the girl at the window who just had a unprofessional attitude and seemed kinda clueless when I told her my drink tasted like there sprite was out of syrup. Sadly as much as I enjoy sonic, I won't be giving my money to this location. I understand everyone has to make there money somehow but get dress codes & follow some food safety/ health codes sonic. read more

If I could have given 0 stars I would have, we went to get shakes and decided to sit on patio, we pushed the button to order and they turned the power off....their response..."we turned it off so cars would stop coming in. That way they think we're closed." It was 840pm.....then the worker told us "that sucks im off" as she walked out to her car. the time before this we got our food and it was cold and the corn dog looked and tasted like it was 4 days old....drinks were ok that time. Screen shot purely for time proof. read more

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Order anything in the app most times any new item aren't on there and u can't get a refund so better just go thru the drive thru. The mobile app really doesn't save you anything. read more

Worst burger ever. No flavor to the meat. Vegetables on the burger was soggy too. The taste was so bad I had 2 bites and fed it to the birds. The Puyallup location is just as bad. I don't understand why the Sonics in Washington state are so bad. In Oklahoma the burgers are the bomb. read more

i guess we went at a good time (11:30 pm on a friday) food tasted great! Two guys working were busy but nice and pretzels tasted extra crispy and fried cookie dough was delish. read more

Don't go to this sonic. They always manage to screw up your drink and order. My wife wanted to surprise me with some food and she ordered a double cheeseburger and medium fires, ocean water with vanilla and cherry they gave her a BLT and small fry, and an ocean water with no vanilla or cherry. Every time we have gone they always screw up the drinks. You ask for cherry fruits and they don't give it to you. Just poor service and they manage to screw up our orders every time. We have also had to wait over an hour before at one of the parking order stations to get our food and there were only a few cars at Sonic I don't recommend going here, it's better to drive to another Sonic read more

Sonic has gone down hill a lot over the last couple years. Now nothing ice cream related for over 3 weeks now. Sad.

Slow. Unresponsive. Indifferent. Sad. I parked in a drive-in space just after 10:00 pm on a Tuesday night... after all, it is called "Sonic Drive-In" and they are open until midnight. After pushing the red order button, I waited ten minutes before a response came over the speaker letting me know I needed to use the drive-thru for service. I got in the drive-thru line at 10:23 pm. Once at the speaker, I waited another couple minutes before he said: "My name is Dallas, I'll be able to take your order in just a minute." At 10:40 pm, I was able to give my order through the speaker. I wasn't handed my food until 10:49 pm. Not counting the time waiting in the drive-in spot beforehand, it took 26 minutes to get through the drive-thru just to order two items off the menu. read more

Their mozzarella sticks are the best, especially for a fast food place. Also love getting their milkshakes

Waited in the drive through line for over 30 minutes! I called the phone to talk to somebody and it rang until it hung up. Nobody ever answered or returned my call. Sat at the order speaker for 5 minutes before somebody ever came on the speaker and said anything. Terrible service read more

I would rate the quality of the food but we never even had a chance to order anything. Sat in the drive thru for 30 mins and the lady in front of us was waiting to order. We heard them tell her just a minute. After 15 minutes we decided to leave and just go get milkshakes from Frugals (highly recommend, they have employees that actually work!). When we left, the lady in front of us was clearly irritated too. Skip it! Nothing special here. Go to frugals and support a smaller business!! read more

I never leave reviews. This place is run by very young, uncoordinated people. It took over 20 mins before our order was even taken in the drive thru and then another 20 mins to get our things. They just sort of stood there while everyone waited. It was genuinely wild to watch. Also they're using cups they touch with their bare hands to scoop the ice and it gave me the ick. Needless to say we're not coming back lol read more

I'm just thankful to have a Sonic nearby again since I just moved here. I love the cheese tater tots and the chili cheese tater tots. My husband is a fan of the chili cheese coney. They have the best ice for their drinks and I love the ice cream. The service is a bit slow and the ambiance is what you would expect for a fast food restaurant but I'll keep coming back. It does get busy so give yourself plenty of time if you're on a lunch break. The drive thru line can get pretty long as well as the waits at the car stalls. read more

I just go there knowing it will take 30-45 min in the drive-through for a single slush....I'm always astonished how long it takes 10 high-school kids to pour one drink... read more

Really unsure if I have ever been to a restaurant that is this slow, it's actually laughable. And it's been this slow every.....single....time. read more

two limes no cherries in my cherry limeaid.... had to wait in line for an hour here once

Was super excited this was built, however been there once before tonight ans waited almost 45 minutes for a milkshake. There was no way out of the line. But tonight took the cake. Nobody in line except one car at the window, do I get to the speaker. They day I'll be with you in a minute, I respond with that's fine I need a minute. So when I decide I say I'm ready when you are, he then says " okay" and that's it. I sat for a sec thinking okay fo I talk, do I wait.....finally he comes back takes my order which I have to repeat about 5 times. Still puts it in incorrectly. I get to the window, the dame guy is still sitting there......almost 10 minutes!!! So my turn, he opens the window barely to tell me my foods almost done. I'm holding my money out and he still closes it. He comes back a few mins later takes my money I tell him I wNt 5 ranch. He tells me they are .28 freaking cents a piece! My meal alone was 11!and I gotta pay for sauce. Then he gives me 4 marinara. Smh. So slow!!! Ans the fries were soggy as heck, like they been in the same grease all day! I will never ever go back there again. read more

ordered lemonade and crispy chicken sandwhich. yall this is the WORST lemonade, straight up water and lemon, THATS IT, its not sweet its bitter with no taste. the chicken in the sandwhich?THOUGHT IT WAS PATTY BY HOW THIN AND SMALL IT WAS. JUST EW. Person taking my order from drive thru couldnt even speak up when speaking. read more

Ok this is just embarrassing what been sitting in the drive up parking stall for over 15 minutes and not a single we will be with you? This is why I left last time. People parked next to us also have been waiting. Your customer service sucks. I been waiting soo long I had to reactivate the order red button because it reset it self. Coming up on twenty minutes and still no answer. We been over 20 minutes now. I guess it's time to go you don't want my or anyone parked in the drive in stalls business. read more

Sonic Drive-In - Burgers Near Me - Tacoma, Washington

I've been to this location many times, on different days, at different times and it is always, ALWAYS painfully slow. (Ex: today it took over 20 minutes to get two drinks and an order of mozzarella sticks.) The employees are always nice and the food is fine (just normal Sonic food), but lordy, do not go here if you're starving or expect to get your food in a timely manner. I'm hoping they're just terribly understaffed and someday it will resolve itself. read more

Ok...I never leave a bad review. If I can't say something nice, I usually just don't say anything at all. But...something needs to change, here, y'all. I would blame it on Covid-related staffing issues, but the 1 star reviews go back 2 years or more, so....I dunno. Alright, the good with the bad: I spent more than 20 minutes in the drive-thru (there were 6 cars in front of me). But, I was so happy to be at a Sonic for the first time in years, that I didn't even care. I was just looking forward to the awesomeness that is Sonic Chili Cheese Tots (with extra onions). To their credit, I think they were making a real effort to improve, in that a nice young man came out to deliver the drinks and grab payment from each vehicle in line. My cherry-limeade slush was soooooo good! Now, I'm not an idiot...I did a quick glance in the bag to confirm I got a burger and my tots. I just didn't look really closely. Really wish I had, though, because by the time I drove home (an hour away...I was just visiting Tacoma), and got a look at what constitutes a medium chili cheese tots with extra onions at this location...well, there wasn't much I could do but weep. How in the @#*! does 8 tater tots equal a medium anything??? Are you kidding me?!! What's a small look like? As you pass the window, someone throws a single tot directly into your mouth?!? I mean...that's just cruel. And needless to say, their idea of extra onions left a lot to be desired. Although, I guess a one to one ratio of onions to tots...maybe that technically counts? The whole thing looked like nouvelle cuisine. And like nouvelle cuisine, you get very little food for the money. I think I paid $5 bucks for those 8 tots. To be fair...they were delicious. 60 delicious seconds of awesomeness. Also, to be fair...the burger was perfection. Just like back home in Texas (where, it must be said, the Sonics are run like the tightest, happiest ship...seriously, the staff there seems to be on loan from Disney, and I don't think I've ever been in line for more than 10 minutes). It almost made up for the tots. But dude, the whole point...the thing I had been looking forward to for a week...was the chili cheese tots with extra onions. Sigh. I have to go back to Tacoma next week. I don't even know if I should try again. I don't know where the problem lies, but somebody needs to get it in gear, y'all. How is the owner not figuring this out?!? I want to give you more of my business, but... This is just a crying shame. read more

Sonic Drive-In - The medium size chili cheese tots with extra onions. EIGHT tots! I can't even imagine what a small looks like. - Burgers Near Me - Tacoma, Washington

I was rushed throughout my whole order so just said forget it and only got half of what I intended to get. My Neice was happy with her kids meal and the grape slushy was great. No lines and no one behind me but customer service was an all time fail. Location was easy to access from both directions of the main road read more

WORST CUSTOMER SERVICE EVER I give them zero stars I was working next door and decided to walk over for my 30 min lunch break, and they have an in person ordering in the outside patio area, I didn't have a car to use drive through, there was two other people in front of me waiting to order, it took about 5 min for first person anther 10 minutes for second person, now my turn I push button to order 2 min later she says it will be a couple minutes I say okay, 5 minutes later the light on the button goes off so I sit a little more then push the button again, another two minutes later she says "sorry drive thru only now" I'm like what I have been waiting for 15-20 min to order you told me to wait and you helped the other two people, she said sorry, I was I don't have a car here, she said sorry I can't help you, I'm stunned like what this is not cool, then she comes out to deliver food to a guest who ordered 1st I asked her again and told her I have been waiting she said I'm the only person up front, good bye, I'm like whatever my 30 min lunch is no over no food no drink, this was so messed up, beware worst customer service I have ever seen!!!!! read more

We came to sonic tonight to the 98th & Pacific Ave location in Tacoma and it was a shit show to say the least! We got to the order window at 8:20pm Ordered 2 cheeseburger meals with Sprite, order of cheese sticks and 2 shakes.. took maybe 5 minutes to get to the window which was fine..no problem with that BUT the wait at the window for the food and drinks was 20 MINUTES! NO I AM NOT OVER EXAGGERATING at all! He handed us our food maybe 5 minutes after getting there and 1 sprite...and the man working walked away... we sit and wait for someone to come back and maybe 5 minutes later the carhop guy,Collin came and asked if we needed something else-I told him we didn't get the shakes OR the other sprite.. he asked the guy making the shakes where they was and he said he took them out already.. Hmmm took them where lol he was a sloppy ass shake maker I was floored at the dirty environment I seen from my car.. YES I'm aware they get busy but to have ice cream all over the place was insane to me! We get the rest of the order and leave.. the kids are eating their shakes and the shake is t even mixed all the way! All the toppings are at the bottom of the cup.. our cheeseburgers w bacon was so crusty and the bacon was old and hard and had a half a piece on it... this location is sad... completely sad and I'm surprised they are still in business honestly! It was all men working tonight and only 2 of them seemed to know what to do! The ONLY thing good was the tots ‍ read more

I stood around waiting to order while people just looked at me...HORRIFIC service. One server even looked right at me as I held my hands up as in...service...? Then I shook my head and even mouthed service, no...? Deer in head lights response. I walked away, I would think twice before stopping at this site!! read more

Sonic Drive-In - Burgers Near Me - Tacoma, Washington

Never even got to food. Waited 10 min in stall 7. Pushed the button 3 times. When we mentioned to a car hop we had been waiting she apologized and said she would let someone inside know. Pushed button again and waited, still no one. Finally left. Manager was at a car, we waited to Express our frustration with waiting. Yes she apologized but there was every excuse in the book as to why we weren't asked for our order. We only have 3 headsets was the main excuse and when the button is activated we don't know from which stall. So to add to this if the button is deactivated and you push it again you go back in the queue in order pushed Get it together Sonic. This location sucks. read more

WOW! ABOUT TIME they opened a Sonic close to my house in Spanaway! I used to love going to Sonic but hated the distance and how crowded it would be in Tacoma or Puyallup. I've been here twice this week for a cold drink since the weather has been nice and sunny. And I have experienced fast service, consistent drinks, and even got help with paying with the app. However today the stalls were closed. The server apologized and asked us to go through the drive thru. We had very fast service and were on our way. I'm super excited to have some more Sonic nights this summer! read more

Updated review: Drove up at 1130, store online says closes at midnight but sign on wall says 1am. The kid on drive thru box welcomed us then immediately asked us to wait. After a few minutes the hubs started to say hello, you there, we're ready, hello and silence. We then waited another min and still no response. So I decided to call the store. The same kid answered and said we're closed then verified it with his mngr who confirmed at 1137 pm they were closed so I asked him to put her on the phone and excuse after excuse she said they were closed so I then tell her we are in the drive thru then all of a sudden it was our fault we didn't trip their sensor and come up to the window. This sonic is horrible for service!!! Either they need to shut down or get better workers with more training. I sent their corporate office a complaint so hopefully another patron would get better service. Btw there were other cars behind us that either left or got turned away and others who were helped but wow, just wow!!! Today's update, I got this response from corporate now let's see if they come thru.. read more

Sonic Drive-In - Burgers Near Me - Tacoma, Washington

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Slowest worst customer service I waited 20min at the drive thru window ... repeated my order 4x.. I wrote this review while on standby at the drive thru. Update* received my order. Missing 3 items. read more

Ordered a chicken box and got no onion rings that it said it came with, also ordered a bacon melt and got a messy looking burger? No bacon.... and I had to send them back to go get that because they didn't give it to me. Very unimpressed. And I couldn't go back wife then to fix it with out being late for work... and it looked like the lady in front of my was having issues as well! read more

Sonic Drive-In - Burgers Near Me - Tacoma, Washington

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We waited for 45 minutes for a large ocean water and a mini sonic blast. Then, drove off to find out the ocean water was just carbonated trash. This is not the first time we have waited here for a long period of time. A 45 minute wait for a beverage order is quite ridiculous. It only came after we called again to see what was going on. It was a good 15 minutes after pressing it again before someone answered. read more

Horrible service if I could give it 0 stars I would. My husband asked for a banana split, which we've gotten several times at a Sonic & the ignorant heifer taking our order responded with "this isn't Dairy Queen" 10/10 WOULD NOT RECOMMEND. read more

Saturday night old school date night....a complete bust thanks to the messed up order and uhm that side of food poisoning we didnt order. My husband spent the rest of our date night (1.5 hr AFTER eating Sonic Tachos and oh a over cooked corn dog with the center being green...corn dog went straight to the trash...but the tachos looked ok so we thought) vomiting and well you know what out the other end. Now a day later and he is still trying to recover from that amazing side of FOOD POISONING he was given from this amazing establishment. Contacted this fine establishment and the lovely shift manager had such a pleasant attitude (rolling eyes) that I asked for the GM number because it was apparent this lovely "shift manager" could care less. Well my complaint is being sent to HR???? Hmmmm didnt know that food poisoning was an HR issue. Well this will be interesting. Oh and they did offer to replace our meal.....yeah nah that's ok...no replacement of food poisoning for us ...thanks boo but we will pass on that!‍ Update: complaint sent to HR...liability Claims person responded...their response. Welp alrighty...maybe it's because nobody else complained??? Welp they just lost another customer along with the countless others. Dear Lolinda:   Per your statement to me on February 26, 2020, you deduced based on what you and your husband ate,  that your husband became ill from the bacon that was on the Totchos.   I've looked into this and found that Sonic  sold approximately 500 tater tots and 250 bacon items during this time period with no other similar complaints of Foodborne illnesses.    Base on the above, it is difficult to confirm if Mr. Turner's illness was a result of your visit to Sonic on February 22, 2020 but we hope that you will find this information useful to you.   Should you have any questions, please feel free to call or email me. read more

If I could give a zero I would. We have sat at stall 14 for over 15 minutes for TWO drinks tonight. We pressed the red button TWICE to ask what the wait was for and got no response. So my husband had to walk up to your window and bang on it to get your attention. He said we had been waiting 15 minutes for our drinks and they knew exactly our order as the lady responded 'oh the two diet cherry limeades?'. There were over six workers inside. Our drinks had been sitting there the whole time. Quit goofing around inside and do your job. We will not be back. This is the third time we have had an issue and the first time we've complained. Yesterday we were eating and two different carhops came to our stall with another order (not ours), how do you not know what stall the order goes to? Twice I have been short changed cash in the drive thru. Literally one time my total was $3.41 and I paid $20.41 and got back $16.70. Do the math. The manager on duty tonight (Tiara) refunded our purchase at my request. She apologized but at that point we were so annoyed with the horrible service I didn't care. Do better. read more

Food was terrible. Do not order the onion rings. We both tried one each and threw the rest away. Ordered 2 drinks. One was good. The other one must have been the servers drink. I took a zip, it was warm and flat. Gross. Wasn't worth the money we spent. Will not be back. read more

No cherry? Really? That's such a vital part to a mills shake... that's what catches the eye... and you don't even put it on.. sonic you broke my heart read more

Sonic Drive-In - Burgers Near Me - Tacoma, Washington

Waited over 10min in line at the drive thru for a burnt corn dog that is not edible and milk shake with whip after I stated no whip!!! read more

Sonic Drive-In - Burnt Corndog!! - Burgers Near Me - Tacoma, Washington

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Was the last customer on the night of 7/13 and the crew was great! Even though I was the last Anna and Gary felt as I was the first customer of the day and it was very much appreciated! Positive vibes all around--won't be disappointed with the crew OR the food! Thanks guys!:)) read more

Oh, Tacoma Sonic Drive-In. Probably the worst service I've ever had at a Sonic - and it's my wife's favorite fast food. So disappointed. Ordering was rough - I asked several times for Coke Zero, and they rang it up as Diet Coke. Then insisted repeatedly that Coke Zero and Diet Coke are the same thing. Finally copped out saying "oh we don't have Coke Zero". Not "we're out", but "we don't carry it". Maybe take it off the menu board if that's the case? The drinks were weak - my daughter's Sprite tasted like it had met syrup in passing, instead of the 5.5:1 ratio it's supposed to be. Wife's Diet Dr Pepper was weak too, as was my Coke Ze-- err, Diet Coke. Gonna have to stop at the gas station on the way home to get a real drink. The footlong coneys were actually two short hot dogs in the chili boats back to back. And I'm pretty sure the hotdogs weren't all-beef, as they are supposed to be. The buns were disgustingly soggy, stuck to the paper trays, and they basically disintegrated before we finished eating. I'm guessing they had sat out for a while, that's the only explanation I have for that level of dampness. When I stop at the 7-Eleven for a replacement Sprite, I'll have to see if I can wash my hands real quick. The only highlight was the mozzarella sticks. Sure, two of them were stuck together, but Gigantor was delicious. That earns the solitary star. 0/10, even rice cannot save this experience (if you don't get it, go read more reddit). read more