A friend from out of state was visiting and we decided to take a day for pampering and self care-…read moreOur massages were absolutely amazing from start to finish. We had the soaking tubs, sauna and pools pretty much to ourselves and the food and bubbly were exactly what we needed. The only negative was as that one Caesar salad, two glasses of bubbly and one shrimp quesadilla was somehow like 220.00??? That seemed excessive and exorbitant. We had vouchers from TravelZoo which gave a pretty decent discount but then the total bill ended up being like $550.00 with the food and drink... the math wasn't mathing so I think they need to work on that. But everything else was exceptional.

While the facility was nice, the massages were okay at best, not worth the money at all. Save your…read moremoney. As a side note we didn't get to use the outdoor facilities as it was raining.

I'm so grateful the Fairmont Spa day pass exists. We celebrated my mom's birthday the first week of…read moreJanuary and loved it so much that we came back in February for my aunt's birthday. Whose birthday is in March?! Even without staying at the hotel, the day pass was worth every penny. Check-in is seamless, and the locker rooms are fully stocked with easy-to-use lockers, plush robes, slippers, and luxurious bath products. It feels indulgent from the start. The amenities are what truly set this place apart. Outside, you can choose between two large heated pools at different temperatures, plus a hot tub tucked away in the far corner for a quieter soak. Inside, there are two additional hot tubs, a spacious sauna, and a steam room. There are showers with a signature scrub, too. If the weather doesn't cooperate, there are plenty of comfortable indoor lounging areas, including dreamy zero-gravity chairs that make it impossible not to relax. Both visits, we treated ourselves to bottle service, which made the day feel extra special. While I didn't order food, the portions looked generous and the pricing felt fair for a luxury resort experience. The staff is exceptionally well-trained, and a few team members truly went above and beyond both times. We brought cash on our second visit to make sure we could tip appropriately. One thing I will say: if you're looking for a QUIET and ultra-peaceful experience, I would avoid Saturdays. The first time we went (a Sunday), it felt very zen. The second visit was on a Saturday, and there were larger groups celebrating birthdays. Some guests were there to party, and it got loud, specifically at the hot top and indoors. Obviously, that's out of the Fairmont's control, but it's something to keep in mind depending on the vibe you're hoping for. There's honestly no better way to spend a winter day, especially when you can follow it up with a meal at El Molino Central right across the street. Note that parking is validated for a set amount of time (then around $3/hour after), which makes it easy and convenient. I love everything about this place. It's the perfect reset during the colder months, and I can't wait to return.

This is strictly for the spa, not the hotel itself so let me set up your expectations. Easily…read moreaccessible location and parking is a breeze, you can utilize valet or self-park and we opted to self-park. We were running late to our appointment but the team was still helpful. We did get some time cut out of our service which is expected. But I cannot rave enough about their staff and their level of service. Rodney was amazing, welcoming and so friendly. I really needed that. The whole service was great and I felt so at peace. The refreshing snacks are among my favorite and i have experienced spas all over - luxury properties, small businesses, hidden gems. The amenities are also worth it. There is a plunge bath, a jacuzzi, steam room, etc.

I called to book a massage for two for my friend's birthday. If you call they have more time slots…read morethan what is listed online. Both times I called I reached a voicemail but they quickly returned my call. After speaking to someone on the phone I got an email confirmation with additional details like parking or arriving 15 minutes early. I had no trouble rescheduling the appointments for later in the day when something came up. The resort is beautiful! It's like a little cottage. The landscaping is immaculate. When we arrived there was a wedding going on. It was a little confusing how to find the spa. One of the employees told us to follow the brick path and take a right. A less scenic but easier instructions would be to head back out towards the street after dropping off your car with the valet and make a left. As you're walking along the street you'll easily find The Spa/pool area. Checking in we were given a pair of slippers and shown the locker room. Instructions on how to use the locker are easy. You get to choose a 4 digit code. I recommend bringing a swim suit so you can enjoy the hydrotherapy garden (jacuzzi and steam room) afterwards. I was told access to the pool is available for an additional $5. Very clean facilities! Someone must be attending to the locker rooms constantly. Nothing was out of place. Plenty of clean towels. Lots of personal care products available. In the waiting area for the massage even had cookies from the restaurant. There's also water and tea available. After the 50 minute MacArthur massage I felt like I woke up from a good nap. It was very refreshing. My friend said her massage targeted areas based on what she did for work repetitively. Fantastic communication from all of the staff! It was a wonderful experience with the Spa at MacArthur!

Rachel simply RoCks!!! Will come back and especially ask for…read moreher. Thank you so much for relaxing massage.

Nice facility and locker rooms. It has all the basic equipment you need for a thorough workout. Not…read morethe right fit if you are looking for hard core free weights. Crowd is skewed towards the mature set. Staff is friendly and professional

After being a loyal member for over two years, I expressed to Park Point that I do not wish to…read morere-enroll. I was signed up for their couples membership and I was paying for my mom to attend as well. Despite me expressing my disinterest in re-enrolling, I was charged over $2200 against my wishes. I was told that I would be reimbursed in two weeks. This unwanted transaction has hurt my finances and my trust with this business. I chose not to re-enroll due to a lack to cleanliness in the gym. I'm very disappointed with this experience.

The crew there is so friendly. Best massage I ever had. Scorpio was the best masseuse. Will be…read moreback again for sure next year.

Best facial I've ever had. We were a bridal party that…read morebooked as a group. The whole experience was so fun. We sat together and were provided a lounging space with amazing snacks and drank champagne while we alternated getting our treatments done. We were even offered the sauna which was included. If you have a birthday or bridal party, I highly recommend this service. And everyone raved about their individual treatments which varied. My facial was amazing. Thank you so much for making the bride's day so special!

Lovely place to go relax and recharge. The outdoor hot tub was clean and the surrounding areas were…read morewelcoming and soothing. Customer service was excellent with lot of care given to keep the space quiet and calming.

What a disappointment. My first session was AMAZING! Being that I need massages once a week to…read moreevery other week, I was happy to have found this place. I get a call that the massage therapist quit and after a lot of back and forth, we make another appointment. I told her the date that worked and she told me the time. So I planned my day around my appointment. The day before (today) I get a call and I'm told that they need to change the time because it's "inconvenient for the massage therapist". WHAT?!?! They wanted to push my 90 minute massage from 3:15 to 4 pm. What insulted me was calling me the day before as if clients don't have anything else to do AND tell me the appt time was "inconvenient". I cancelled my appointment and will never go back

I find myself coming back here for a cozy wine country getaway. MacArthur Place has become my…read morefavorite Sonoma retreat for comfort, luxury, and cleanliness. You are always greeted with warm and friendly staff upon check-in (and a nice sparkling beverage). Note: parking is only valet. A c c o m o d a t i o n s: Suites in the Carriage House - the rooms are spacious and clean. You are welcomed with a small bottle of their local wine (Banshee Pinot Noir) and a personal note to kick off your stay. We appreciate the little details that make our stay enjoyable and special. If you score a ground floor room, the bathroom has heated floors. The water pressure, to note, is excellent. We also really enjoy the wood-burning fireplace for the ambiance and for the cold winter nights. A m e n i t i e s: There is a spa, gym, heated pool, restaurant (Layla), EV-charging, etc. Grounds are well kept. You can find a fire pit and water filling stations throughout the property. FYI - for the dog owners, there is no dog relief area on property. We went around the holidays and had a wonderful time with the festive events and activities offered. We thoroughly enjoyed the s'mores + hot toddy night and the hand-painted ornament workshop. We may need to return again during the holidays. And if you manage to get out to explore, downtown Sonoma is just about a 15-min walk away.

Lovely spot to have a work retreat! The hotel rooms feel like cozy little cottages. Seems like no…read moremore than 4 rooms to a building. You are never more than 100 yards maybe from the pool, I had a view of it from my room. That pool (heated) and the gym are great, clean, not too many people (at least on weekdays in February), plenty of equipment. Plus of course there's the hot tub. I measured the length of the pool in Google satellite view and it's about 20 yards so you can get some decent laps in. There are seating areas in and near the lobby; my team had a spot to play board games in the hallway one night. We had a meeting room right off the bar for a small 3-day conference. We had some natural light coming through frosted windows but no direct. There was another room in a separate building with natural light that looked really great, but ours was fine too. All the drinks and food we got were great, as well as the coffee shop!

I booked a room here for one night this past weekend. Unfortunately, there was an issue with the…read moreroom type I had reserved versus the one I received, as it was the last room available. On top of that, I had a very noisy neighbor with a baby crying throughout the night, which made for a less-than-ideal stay. I was understandably disappointed and shared my concerns with Lynn at the front desk. Lynn was incredibly kind, listened with genuine empathy, and made sure to communicate everything to her manager, Kendall. When I spoke with Kendall the following day, she was already aware of the situation, showed sincere concern, and took immediate action to make things right. That level of attentiveness and care truly stood out. Sometimes things don't go as planned, and issues arise; that's inevitable in hospitality. What matters most is how those situations are handled. Lynn and Kendall exemplify what great customer service should look like: professionalism, compassion and accountability. I will certainly be back on my next visit to enjoy this beautiful property and the outstanding service they provide. Keep shining and continuing to deliver a world-class guest experience.

It was a bit underwhelming for a resort. The prob is that…read moreit's right across Train town- you can walk to it. The outdoor tub was amazing! Other than that, the furniture is pretty outdated and there is a line on the weekends for their restaurants- so if you're trying to eat there for breakfast you better be there before 8:30-9am!