I had just bought a new computer and screwed up the info I needed to put in to set it ip. I thought I could fix it it on my own, no big surprise I could not. Through Next Door I found Craig. Finding him felt to me like one of those gifts that came from a power greater than myself. I was able to set up a time with him that worked for both of us even though he is a busy man. As he should be. Through eavesdropping on his phone calls i discovered that he has returning business. I'm so happy with the help he provided on my brand spanking new computer, and for the first time ever I feel as though I'm no longer alone in the computer world. His price is fair and I felt as though i got a lot for what I spent. This nice man is well worth the price! read more

Couldn't have been ruder or of less help. Our guess is he wasn't up to a simple question and deflected with rudeness. Did not, would not approach him again. read more

Craig is very professional, kind and patient. He helped me more then I even asked for! (I'm not exactly tech savvy) I will definitely be calling him again in the future if I need help and passing his number on to my friends. read more

I hired Craig for an email huge problem--it had been hacked and I could not access it!!! He was able to get into the code and then remedy the situation within an hour!!! He was extremely helpful and I highly recommend him for future jobs. I would have lost untold amount of data and contacts. read more

I don't give out 5 Stars very often but when I do it's because the service and professionalism is above and beyond what I had expected. I have used www.sonomatechsupport.com and the owner operator Craig several times in the past 7 years for many different computer and network system upgrades and repairs. When I think of Craig and his company I think of honesty, integrity, quality service and efficiency. read more

My computer was not working...I have Geek Squad and went through them first and they said I had a virus and would have to take the computer into Best Buy to get repaired ...they would not take the computer because we are in this Covid19...So...I found Craig and gave him a call and took the computer right over to him to look at it . He is very knowledgeable and in a few days the computer was repaired . He explained what the problem was and what he did and was easy to understand....Craig is great and will consider him again ... read more

Craig is incredibly knowledgeable, professional and the best tech support person I've ever had the pleasure to work with. Two years ago he put a new solid state drive in my laptop, increased the RAM and transferred all the data over. I have not had a single problem since, and the computer is so much faster! Not, two years later, I decided to let him tune it up remotely and answer some questions, which he did efficiently and quickly. I remain completely happy with his work and will continue to use his services and recommend him highly. read more

Craig is great. He is so very knowledgeable and talks to us non-geeks in a way that is easily understood. In a couple of minutes of looking at my computer, he saved me a lot of money. I use Mac, PC and Android and he has helped me greatly with three. He's awesome. I'd give him 5 stars but yelp doesn't seem to think that someone can be as consistently good as Craig is and hides the 5 stars so... Thanks Craig! read more

Craig at Sonoma Tech Support is fantastic. He gets back to you right away, which I have had problems with in other tech repair companies. His knowledge is unsurpassed and is very personable. I recommend him to all my friends. read more

Craig is awesome! He super-charged my PC with fast speed and extra memory, and he restored my files and re-connected my printers - all with a fun, pleasant attitude. I can't recommend him enough. He is professional, extremely knowledgeable and a great supporter of our community. Don't think twice about using him, he's your guy! read more

Called Craig out of the blue and got immediate help! He quickly understood my issue and came up with a practical solution....and further helped upgrade my security services and more....Exceptional customer service, in every way!! read more

I am the principal of a consulting business. I moved 5 years ago from a career as an administrator and professor in universities and was accustomed to having great tech support. I had a few struggles when I experienced tech problems operating on my own from my home and went through three other tech support companies before finding Craig. Here is why Craig is the best: He is extremely knowledgeable and experienced. His communication is great. He returns calls within the day and is good about explaining things in ways that non-techies can understand. He schedules visits quickly to my home office. When I had an anomalous problem ordering and installing a new computer, he was completely available and even took it home over the weekend to work out the problem. He can advise over the phone. I trust him as an ethical and honest professional. The only reluctance I had in writing this review is that he will get to be too busy for the kinds of questions I ask him--but he deserves the rating. read more

I don't quite understand these reviews. There is nothing on his page suggesting that the address he shows is his home. I needed a couple of things done. I drove all the way across town to the address showing thinking it is his business. When I got there I realized it is his home. Amazon packages on his porch then people complain when they get stolen. Rang the doorbell, guy wouldn't even answer his door. He's talking to me through this camera thing which one could barely understand what is being said. If you don't want to be disturbed at home, don't show your address or specify that this is not a business address. Oh by the way, I took care of the problem Thanks for nothing. read more

Craig at Sonoma Tech Support really knows his stuff. I highly recommend his services!

Without a doubt I will be reccomending Craig to all of my friends and family. My skill level with computers is basic / minimal at best so I wanted to find a computer tech that I could absolutely trust and develop a long term rapport with, much like finding a good, honest mechanic. Craig was very straight forward with his evaluation and plan, very punctual with the repair time, very flexible with his hours for drop off and pick up, and very, very fair with his price. Finally, when I picked up my laptop, Craig spent an hour making sure I was fluent with the new upgrades. This is exactly why I choose to deal with small businesses- the "above and beyond" level of customer service. Thank You Craig! Sean G read more

What a great experience. We own retail locations in California. Craig was responsive and fixed our issue right away. He is friendly, knowledgeable, professional, prompt. We will be using him for any other IT needs in the future. 5 stars. read more

Craig is amazing. Great guy with a wealth of knowledge. Craig knows his stuff! He installed some security software and virus protection on my computers, sped up one of my employees computers and always does a great job! I highly recommend him.He's affordable too! read more

I have been working with Craig for about three years and I cannot say enough positive things about his service and total dedication to the support of my office. I run a small medical office that has intermittent FRANTIC needs and he is always able to talk me off the ledge and show up with what ever techno-magic is needed to fix our computers, network and printers. He is particularly great at making cost-effective and reasonable suggestions for upgrades and other necessary improvements that keep us up to date and relevant. Highest recommendations! read more

My home network was failing and we had issues with the unique problems my property presented. We found Craig online, and he is someone I am already recommending due to his complete professional and friendly support. He responded promptly, was communicative when he would be delayed (taking care of an emergency for a client.... which is what I would want if I had such an emergency), and with expert, problem-solving, patient, dogged determination, figured it all out and got us going again. He ALSO made sure that my smart TV was connected and working, something I didn't even think of. AND, when faulty equipment (not his) failed overnight, he RETURNED the next day (no charge) and fixed it. He is the owner-operator and takes pride in his company. He exudes expert knowledge, friendliness and integrity. I know that he does large and small jobs, from businesses to homes. read more

Craig is beyond helpful! My Sony laptop decided to die on me, and as a college student not having a computer is one of the biggest hassles you can think of! I found Sonoma Tech Support through yelp, and it deserves the 5 star rating! This was probably the best experience I have had dealing with a broken computer. He is very personable and has a lot of knowledge, and never once did I hear, "well maybe you should just get a mac...because they are best" (those words sound as good as nails on a chalkboard to me!) After Craig worked on it for a few days and gave me the diagnosis, I decided to start fresh and move on from Sony products and purchase something a little more reliable. I feel like anyone else would have left it at that. But Craig assisted me and gave me tips on where to shop for the best deals and what to look for that would best suit me. He told me to have a look at the Dell outlet store online, and I bought a great little laptop for about $450!!! Once it arrived, he secured it with antivirus software, and moved all of my documents and music over to my new computer, and I'm happy as can be! And all of his work was done at a very fair price. AND I feel very happy about what is being done with my old laptop. He is giving it to a program that restores laptops and donates them to single mothers who cannot afford them. So perhaps if you are wondering what to do with an old one of yours, that is a good resource too! read more

Excellent! Being somewhat techy myself I purchased a new wireless router. But just could not get it hooked up right - even though I knew I should be able to do so. Finally gave in and called Craig. No offense to Craig but I was a bit glad when he had difficulties too! But he continued on and finally was able to figure out the problem. Got me all set up! Very personable individual. Likes to talk (ok, so do I) but is able to do so and keep focused on the job at hand. Have already recommended him to someone else! read more

Craig was very helpful and really knew his stuff. He was a pleasure to work with and responded quickly and personally to any follow-up concerns. read more

Craig is the best. You have a computer problem . Turn off your computer and call Craig . I can't say enough on how wonderful and personable he is . He gets a hundred stars in my book!! read more

I moved myself and my one person business to Santa Rosa 5 years ago and tried other tech solutions with less success than I was used to in Nevada City. Finally found Craig. He has solved all the computer problems that are unique to my business and personal situation with utmost patience and creativity and made it all a pleasant experience. Great for turning "disasters" into "all cool".. Even handles some things from offsite and in off hours. I tried someone else in a crisis recently and that was a complete waste of money as nothing AT ALL got fixed. Craig handled it - no problem for him. SO I highly recommend Craig and Sonoma Tech Support . read more

As a solopreneur dependent on computers (and my own tech knowledge), I needed help with something I couldn't figure out myself. I like hacking away at my own solutions, but there is the time to call for help. Craig came over to my home office and cleaned out my computer to get it back to working order. It had suddenly stopped connecting to internet (Windows 10, Acer). Sigh of relief! I got same day service and no more interruptions to business. Plus Craig recommended a memory upgrade at a very reasonable price, through an online vendor, and explained how to install it once it was delivered, so I could do it myself. This is the first time I had someone come on-site to help (instead of lugging my computer to a shop and letting it wait for days). It wasn't quick, it wasn't easy, but it was worth it and Craig got it done! I will call on Craig again when I get stuck. read more