I'm not singling out this business specifically, but AT&T as a service is remarkably disappointing…read more My connection with Wi-Fi is dropped daily at 11 PM. This is Wi-Fi through AT&T.. My bill has tripled in price in the last few years, and honestly, my Wi-Fi is iffy at best on most days. The people they send out for repairs, either don't know what they're doing, or have been given incorrect information about what the problem is at my house, or they've never been trained in any way. I'm sure it's not the technician's fault, I have no idea what their training might be, but from my experience, their training has been very minimal. If you can choose any, any other carrier, besides AT&T or U-verse, run, don't walk

This location is always easy to walk into and mellow; I've never had to wait for support. I want to…read moregive a special shoutout to John who helped me decide on a new iPhone today. He was really knowledgeable about the tech, helped me get a look and feel for each phone, pulled up detailed quotes for all the different storage and size combos, and helped me make an informed decision confidently and quickly. Have bought and setup 2 new iPhones here over the years and had a pleasant experience both times. Way faster/simpler than going to an Apple Store. Also AT&T has different trade in and customer promotions than Apple so it's worth chatting with them first if they're your carrier and you plan to get a new phone. They'll also help you transfer all your data in-store, saving you a trip out of Sonoma. Thanks guys!

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Love this business extremely helpful and pleasant to deal with. And fair pricing. Location is good…read moreas well

I have bought phones and I have had my family's and my phones repaired at Petaluma Wireless for…read moreover five years. I have always received excellent service and great value in every transaction! They have earned the highest rating I can give. Thank you, Marcia Petaluma

I've gone to Petaluma wireless often on for the longest time when I've had glitches on my iPhone. I…read morethink it's the owner, but he's always been so helpful and so courteous even though it's only been a few minutes before he could fix the problem... I highly recommend this place professional courteous sincere.. the kind of people that you don't run into too often in this world. Give this place a try you won't regret it.