Went here for a blood draw. Waited almost an hour. Had a nice phlebotomist and asked how long until results came in and she said about 3 days. 6 days later still no results and cannot get ahold of a live person. read more

This place is terrible .... the guy behind the counter calls your name (Yeah three times, but the same time someone is called into the back for their blood draw without standing up from behind his cubicle) to bad he got up on the wrong side of the bed .... this guy has a real attitude.. .. is sad because the people actually doing the lab work are great ..... I will not be going back to this place .... The desk staff is soooooo rude .... my advice find another place ..... read more

I'm not sure where all of the negative comments come from. I've never had a problem coming to this location. I usually wait no more than 20 minutes and that's without an appointment. Staff is very professional and friendly. I've been to some places that if you go there the employees are half asleep and make me nervous. Never had that problem here. I actually drive further to this location and pass others that are much closer to me, but I like this Sonora Quest so why change. If you have had a problem in the past, I suggest that you try them again, The employees will talk with you if you have or had an issue. read more

This is beyond ridiculous! 2.5 plus hour wait for walk ins. I tried to make an appointment and they are booking 1.5 months out! I understand the pandemic is making it crazy but what about the patients who need immediate labs ? Are they supposed to go to the ER? Everyone here is super nice, they need a break and help. read more

Waiting outside in hot AZ summer sun for walk-in appointment fir 15 minutes, unREAL. What a joke of a company...

I went here today after making an appointment online for a 3 hour glucose tolerance test, just to be turned away in a very condescending manner by employee Jason. Instead of explaining in a calm manner he talked down to me saying I had showed up too late and states "I can't pay my people over time to stay here with you".... A request I did not make, and an unnecessary comment. I DO NOT recommend going to this location for services unless you want to be treated like dirt. read more

Just had a horrible experience here. We came in 14 minutes before close. My wife and I were asking each other if we were supposed to talk to someone or just sign in. Although there were several people on staff within earshot, nobody acknowledged us. We signed in and sat down. After about twenty minutes of waiting, we were told that we had arrived too late and they would not do our screenings. I went to speak to the woman at the counter, Yvette, and she was incredibly rude. Just about every sentence she said she was assigning blame to either us or someone else. She said that they had a sign up explaining their policy (which is true, although it's right next to a sign with bigger letters saying they're open until 11). She told us several times that we "just need to come in earlier." I tried explaining that we had been fasting for our screening and we had come in with our son and that the proper time to tell us they wouldn't do the screening is before we had been waiting for twenty minutes. I asked her for her name and instead of answering straight away she tried to get me to speak to someone else - another way for her to avoid accepting any responsibility whatsoever for the situation. I asked if there was anything she could do, and she said she couldn't because they couldn't go into overtime. The thing is, other solutions would have made the situation better. I understand that there are procedures and policies that need to be followed and I don't expect anyone to cancel their plans for the day to give my wife and I a screening. There's an old saying in customer service - tell me what you can do, not what you can't do. In this situation, if you can't give the screening, maybe set me up with an appointment so I can get it done later. If that's not possible, maybe talk with me about what hours your location is open and when the best time would be to come in. Maybe there's another location with shorter lines or something. Even if none of that is possible for some reason, a simple apology would have made a world of difference. Not an "I'm sorry you didn't read our signs" apology, but an actual sincere apology and a statement that isn't assigning blame on someone else. Normally after an experience like the one I just had, I'd never go back to the establishment. However, I need to get my screening done at Sonora Quest in order to get reimbursed. Yay. I'll see you next week I guess. read more

Customer service skills lacking, the heavy-set woman with glasses at the check in counter is rude and impatient with especially senior citizens. I asked her when I would be taken since I thought I was overlooked. She became defensive and condescending, which I don't believe is appropriate with your customer. I got the impression she doesn't like dealing with people. Recommend you try another location for labs. read more

This is a horrible place to get blood work!! The line is literally out the door. The staff wasn't very professional and it was so packed with people! read more

Sonora Quest Laboratories - The line out the door!! Don't come here unless you what to wait all day!! Also the staff wasn't very professional - Laboratory Testing Near Me - Mesa, Arizona

Very unprofessional staff except for Ashley. I had a very bad experience with Rachel and Tanaysha. I shared my experience with their manager as well as corporate. They need customer service training, understanding of forms, etc. No need to sigh at your customer... We can hear you. Ashley was professional and knowledgeable. read more

Absolutely the worst place to go for a blood test. After trying for over a month to get an appointment by phone or online, I went in without an appointment on Tuesday, March 23rd, 2021. Staff is rude. No hello, welcome in. They'll just tell you to check in on the machine near the desk. I guess their too busy to be friendly. I was there for over three hours. As people with appointments come in, you keep getting pushed back. Even though people had appointments though, there was a wait time for them as well. Unless you have an entire day to spend waiting to get your blood drawn, think twice about going to this facility. The only saving grace was realizing that there is a Lab Corp in the same parking lot. Absolutely lovely & professional people there. I finally decided to give up the wait & went to Lab Corp who greeted me when I came in the door and told me there was a 20 minute wait. After getting my blood drawn at Lab Corp, I went back to Sonora Quest waiting room to enlighten the people waiting that there was a place next door. I had been waiting with many others for hours & thought I would enlighten them that there was light at the end of the tunnel right across the parking lot. About eight of them got up and went to Lab Corp. Many of the people in the waiting room were elderly & some handicapped. A few people were undergoing chemo treatments and were just plain tired. Shame on Sonora Quest Laboratories for treating people like cattle. read more

Lab has an electronic check in pad. Many seniors who come here can't figure out how to navigate this and the staff is just rude to them. I've been here many times and sat for hours waiting over my many visits and the staff are just rude to one senior after another. Very sad. read more

Went to the Cottonwood location at my scheduled appointment time, only to discover the office closed early (at Noon) due to the weather (interesting it's only raining). No one bothered to call and let me know the office was closing early so I could come in sooner. I had to reschedule an important test for 2 days later. Perhaps some sort of notification should have been sent to individuals who has appointments in the afternoon, or at the very least a phone call would have been appreciated advising of such. read more

Front personnel (Bruce) who checked me in was very was RUDE. I am a patient account rep for a medical practice and I know the meaning of customer service. He certainly doesn't have the personality for job. He never once looked me in the eye. He was unfriendly and really should NOT be in a front desk setting. Appointment was 5/3/19 for routine labs. I will NEVER return to this location again. If there were 0 stars I would have pick it. read more

I went in for fasting blood work ordered by my PCP. Before I chose a Quest location I read the Yelp reviews for each location. The average reviews for the Brown Street location were pretty dismal but was closest for me. I wasn't very enthusiastic or expecting to get out of there in less than an hour or two. Boy, was I surprised! I went in and signed in on the electronic check pad. Sat down and took out a book and settled in for the expected long wait. I hadn't been sitting for five minutes when I was called up for info by an extremely pleasant young man. He answered all my questions and was quick and efficient. I went back, pulled out my book, and settled in again. Eight minutes later I was called in by an older woman who was wonderful! She was also quick and efficient. She poked me once. I didn't even feel it AND she didn't "dig" around for a vein. She immediately put me at ease and was so friendly. I'm sorry that this location has poor reviews but I can't brag enough about the professional, friendly, courteous and FAST service that I was given. I was in and out in less than twenty minutes. I think that people who have a good experience here don't think to take the time to write a nice review. The professionals I dealt with couldn't have been there ONLY on the day I went in. I will be making this my "go-to" Quest Lab. read more

They had a kiosk for check in and a board letting you know your place in the queue. My biggest issue with these places is you never know where you stand and the board took out all the guess work. I will be using this location in the future for my lab tests. Yay technology! read more

Rachel desk took 10 min to sign in her compuer Cold distant wouldn't take any paperwork no one in line "I am only one here". Told to come early and check in but then refused to take even my name OMG the tech was just as bad spelled my name wrong on the paperwork got A little testy when I asked to C that what she was labeling the tubes with so she can correct the spelling of my name never had me initial once she corrected the spelling of my name told her my blood sugar was low because I waited so long said all she had was water let me leave there even though I told her I was getting lightheaded read more

Be sure to take the whole day off of work to get your blood draw done.. 3 hour wait while fasting is awesome!!

If I could give zero stars I would. Went on a Saturday at 9am. Checked in, was told 30-40 minutes. Our name was listed as next for a good half hour. People were being called that came in after us. At an hour and fifteen minutes I went to inquire, the girl working the desk was so rude. She said that some lab work has priority over others. I understand that. I questioned that we were next for a while and no one had ever called us for our insurance card. She again was rude and said that someone must have and they must have the paper work and to be patient. I politely asked her to double check to which she determined that our paperwork was never done by her or her coworker and we would have never been called had I not said something. She continued without apologizing working on other peoples paper work before doing ours. No apology, no empathy nothing she never accepted responsibility for her mistake. Mean while it took us 2 hours to get my elderly dad whose in a wheel chair his blood work done and now he can't walk or move the rest of day because of the pain he is in sitting and waiting for her mistake. Take your lab work somewhere that actually has humanity. read more

I decided to make an appointment knowing my kids would be fasting. People who came after us started being called back and I also heard them tell the front desk they didn't have appointments. I asked the front desk why they went ahead of us and he looked confused. He said he had no clue we had an appt. I'm sorry but when you put a "Y" in the box for appointments I expect you to do your job and notice. Never coming back! read more

We made an appointment for a blood draw. Making the appointment was easy. We arrived 10 minutes early and simply scanned the barcode to check in, super easy. Were seen 5 minutes early and back in the car to go home all within 20 minutes of arriving. The staff were friendly and the location was convenient and clean. read more

We have used this lab for years and always have made an appointment for our lab tests. As a result, we have never had a long wait to have our blood drawn. I would highly recommend everyone make an appointment prior to going, as I have talked to others waiting who did not have an appointment & was told they'd been waiting a long time. I believe there is a notice posted in the office saying those with appointments will be called first. If I had one complaint, it would be that the people at the reception desk could be more friendly. I have never seen even one of them smile while greeting a patient. After my husbands recent lab work at this location, we received a call we needed a "recollection" because one of the tests required his blood to be tested within a certain period of time, and it was not done. So we had to make a trip back for my husband to have blood drawn a second time. I told the man at the reception desk that it was a recollection, and he got us in immediately. However, when we saw our doctor a few days later, our Dr. informed us he never did get the results for another one of the tests. When I had lab work a week or so later, I told the male receptionist about our Dr. not receiving the results of one of my husbands tests. His reply to me was "if it was ordered then it would have been done." Not true, and I told him that, and he made no other comment. My mother used to say "always smile when you meet anyone because that may be the only smile that person will see that day." Good advice and the receptionists at this Sonora Lab should take it! read more

Worst customer service and phlebotomist! Front desk staff was rude and condescending. When I asked if he had received my updated stat lab orders from my oncologist he pretended like he never heard me even when I'm standing right in front of him. Then when I go to get my blood drawn it was like my phlebotomist was in a race to get the most draws in an hour he jerked my arm in position then jabbed the needle in my arm then said "did that hurt?" YES!!! " that's because I missed". Jerked my other arm and luckily was able to get a vein!! I will never go to this lab or any other Sonora Quest Lab again. read more

This place is awful. The front desk staff is rude and condescending. The people working in the back are nice and friendly though. It just seems very disorganized, and the guy working the front yells at and argues with people. read more

Open another one on Saturdays, people have to work... this is ridiculous the waiting room is so packed there is not even standing room but if you go outside you will be skipped! Bad for the employees and even worst for the patients! This is why people are non compliance with healthcare, places like this make it impossible! This is a sad representation of the healthcare community. So I will continue to wait the rest of my 2 hours so my handicap mother and I can get the lab work necessary. read more

On a recent Friday I was greeted by a friendly staff. I had a Stat order that was handled quickly and properly. I was in and out in 20 minutes and did not have an appointment. read more

While one of the employees was very nice and likely as helpful as she could be, this place is kind of ridiculous. I waited over 2 hours to pee in a cup. There was an issue finding my order, which may not be there fault but the company needs better software if it's that difficult to find a customer. I realize it is also my company's fault, but it shouldn't be this difficult for them to communicate. I had one person ahead of me for the drug testing and I don't think I would have been out of there much faster had they found the order. Definitely make an appointment or avoid this place all together. read more

Nice people but they take forever. Had an appointment and it didn't get in for lab tests until over half an hour after my scheduled appointment time. read more

This place was BUSY - imagine the DMV, if the DMV poked and prodded you with needles.

I hate going there for blood work, most of the people working are not very nice, most will not help if you have a problem checking in using the scanner. read more

This place gets busy. You have to hit the place at the right time to avoid the wait. As as "walk in" I usually am in and out in less then 20 minutes for labwork and blood draw. I usually show up on a Saturday morning, or on one my "off" Fridays in the morning. They are very professional and well mannered. read more

This is the worst lab I've ever been to. I have been sitting in this packed waiting room for over 2 1/2 hours and I still have not been called back for my blood test. I am fasting and I feel horrible. Everyone here is so rude. I would rather pay out of my own pocket to go to a quality lab than come here again just to have insurance pay. I will never come back! read more

Pam was my phlebotomist and she did a wonderful job. She was quick and personable. The office was busy but they were organized and staffed appropriately to meet business needs. Thank you for making this a positive experience. read more

So they lost my appointment today. No accountability as they just say HIPA makes it so they can't check anything. Facts are A) original appointment made online. B) With COVID in March my Dr. Appointment changed so I changed April appointment to today over the phone. C) I go in today and no appointment. They say I should have got an email when it last was changed. D) They changed my appointment today in office and I have printout from them. (However, it's a screenshot that seems to indicate the they may need to press a "finish" button) E) I go home and no email and nothing for the new date on my Sonora Dashboard. F) call them up and they are just in a rush to get me off the phone. They say that if they change it in the office they can't verify its updated to my Dashboard due to HIPA. All I can say is how not integrated their reservation system is and how frustrating that I can't verify what they did for me except the scary printout. read more

I have never been treated so rudely by more than one employee. I thought the health industry was supposed to be compassionate! I will never go back to this location. read more

First time using this Sonora Quest....loved the kiosk check in, (reminds me of SWA baggage ck), there was someone there to help. There were 3 and ALL worked (nice). I didn't have appt, as all were taken until 4 days forward, so even tho I was there at 0615, there was a line, so I expeted to wait. There is a screen showing where you are in line, I was called up to submit benefit cards and ID, he found my orders in the data base, he said I'd be called shortly and I was (maybe 5-10 minutes). All told, probably 45 mins, not bad for no appt. I loved this lab: technology worked, professional, polite, engaging and blood tech organized and skilled. I appreciate their portal, so in future if possible I WILL make appt. (and they are close to my house,,,,5 mins away, Yippee!) read more

FYI google maps and their website say this location opens at 6a but it does not open until 9am. They only have a paper sign on the door starting the change in hours that went into effect March 2017. read more

Awful! Wait over 1 1/2 hours hard to explain to your work place why you are gone so long! Won't use again!

Dr wanted my husband to get his blood work done right away. He has been waiting two hours and still has not been called back. Worst one ever. read more

All I needed was to call and find out if a lab order had been received. Simple, right? HAH!!! After wading through an endless phone menu system, it seems there is no way to talk to a real living person! I even tried "0", (though it wasn't on the menu, but this has worked for me before on other phone menus that didn't list it), but no joy. This place doesn't give you any options if you are trying to find out something that isn't on the menu. BAD service!!! Sounds like they think they might save a few nickels if they don't answer somebody's questions. read more