I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

I was a walk in at 9am. I waited, maybe, 5. inures and was greeted by a delightful blessing named…read moreTye. She was kind and happy, and did a great job finding my vein on the first, painless try. She spoke kindly to me and I actually think we could be good friends if given the chance. Tye is a blessing to Sonora Quest, and to Mesa! Thank you!

first of all, my first appointment was canceled because the doctor "kid was sick"…read moreThe morning of like 1 hour if my kid was sick they charge me $50 Second of all I was charged $200 straight at the door third of all the girl who actually did my test gave me a diagnosis she was not a doctor she was not a nurse she was a receptionist or A CNA IDK it was so weird I will not recommend this to anybody stay far away from neurodiagnostics. Go to your nuerologist, it's cheaper cleaner and more professional you actually have people with degrees that take care of you

I had a very disappointing experience at this office…read more Before my appointment, I called to ask if I could be billed later for the visit, and I was told that it would be fine. Based on that information, I took time off work and kept my appointment. When I arrived, I was told that I could not be billed later and that the information I had been given over the phone was incorrect. I explained that someone should be held accountable for giving patients inaccurate information, especially when patients take time off work based on what they're told. When I said that whoever gave me the incorrect information should be corrected so this wouldn't happen to other patients, the front desk employee suddenly handed me the phone and said, "Here, you talk to them." I declined because it wasn't my responsibility as the patient to confront or correct another employee. I was simply asking the office to address the mistake internally. Instead of acknowledging the error, I was then told, "You can always reschedule," which was not a solution after I had already made arrangements to be there. After my payment was made, the office manager came into the testing room while I was with the technician. I tried to de-escalate the situation by saying, "I'm sorry, I wasn't trying to get upset or mad. I was just told this over the phone." She replied, "I don't want to get mad either." I perceived that comment as threatening, which is why I responded, "Is that a challenge?" As the patient, I found the interaction intimidating and inappropriate. I reminded her that I was the patient and asked her to leave so I could finish my appointment. I do want to point out that the technician who performed my VNG test was professional and courteous. My concerns are not with the technician but with the way the front office handled the situation. Based on my experience, the front office demonstrated a lack of training, professionalism, and accountability. While I was there, it also appeared that other patients were experiencing issues with how the front office was handling things. Mistakes happen, but professionalism is measured by how those mistakes are handled. Unfortunately, instead of acknowledging the error and working toward a resolution, I left feeling dismissed, intimidated, and disappointed with the overall experience.

Dr. Lewis has been my doctor for over 20 years and I trust him with my life. He goes above and…read morebeyond as a primary care Dr. I'm bipolar and he has treated me for over 10 years with partnership with psychologist. My regular visits are with him to check in how I'm feeling and refill my scripts. Dr.Lewis is ontime, personal, knowlegable our new care and medicine to treat illnesses. genuinely, genuinely cares about you medical needs, and follows up on your progress. Sometimes, he'll check in on his own time if it's an emergency. My children go to Dr. Lewis and they love him just as much. Thank you Hatfield Medical for having such an extraordinary Dr. Lewis.

There are the most incompetent doctors office ever. They scheduled me an appointment the canceled…read moreit and said that I canceled it. They are only interested in money and not they patient. don't go there unless you are ready for a lot of frustration and pain. They rely on outsourced office help to save money. And it shows. So awful.

Good care, nice staff. Convienet location. Easy to schedule. I hate to addmore..............read more

The staff is consistently friendly and efficient. Always courteous…read more Cigna continues to be an excellent choice for medical services.

Surprised this company is doing well. It should be gone out of business! They handled my billing…read moreterribly wrong, their office submitted the claims with incorrect member ID, thus got rejected by the insurance company. I contacted Labcorp numerous times without resolve. It was very frustrating. Months later, they still insist not to resubmit the claims with the correct member ID. Do they really care about getting paid? Guess not.

I've been here 4 times in the past two months. Unfortunately for the same tests. The first time I…read morenaively thought the lab requests that my pcp's office sent to lab Corp would be on file and I could simply schedule an appointment and have the specimens drawn - nope. Apparently this is not a isolated event, as other patrons were told the same. The next time I came I had the lab requests in paper form. But apparently the lesson at the desk felt that I only needed certain tests drawn not all that were on the lab forms. So when I returned to the pcp there was missing results that just simply weren't entered to be done on the specimens provided. Third time, I signed in using their check in iPad only to not be called up until I went to the desk and then be told to go back to the check in kiosk again and wait some more. Forth time I came prepared, had paperwork, ear buds, and plenty of time to waste waiting as each time I've tried to get an appointment online it's a 2 week wait. I would strongly recommend using Sonora quest if your hmo pays for it, as I thought they were bad but lab Corp certainly had lowered the bar..

Tomorrow will be the third time we have had to return to this facility in Anthem, AZ for simple…read moreblood tests. The first return was because the tech did not draw enough blood to do the test. This time we had to return because they did not perform one of the ordered tests. Tech did not seem to know what or how to use the computer to do and took a long time just to find the blood order. There was no person at reception and we had to wait for somebody to appear from the back to gain entry. Disappointed since the facility was suggested by my doctor's office. Overall unprofessional and disappointing. In addition, we received a bill from a collection agency for a bill before we made our first visit. We had not used this facility before. Don't use this place.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

I've been to worse Labcorps, i like my regular phlebotomist here she's very good and that's why i…read morestay with this one. The front desk is a different story, the regular lady is usually pretty rude and yesterday they had a younger girl with white and purple hair who was also rude. It's like they don't realize they're dealing with people who are getting bloodwork, no one wants to have to get bloodwork, best case scenario it's routine yearly stuff but I've often had to get bloodwork to continue getting different medications, to rule in or out things like cancer, etc all things that are already anxiety causing. No one needs to be treated poorly by a front desk person at a box place. This time though was extra special since they decorated for Easter...i don't mind bunnies, flowers, etc but I'm 0% religious and didn't really appreciate having it shoved in my face.

I'm a regular at Sonoran quest but since my company paid for my wellness exam that included…read morebloodwork, I went to Labcorp yesterday. The employees were less than moderately friendly and they were super busy too. One thing I liked is that it shows your initials on TV screen for all the walk-in's and appointments. I had an appointment but didn't seem to make a difference as they got me in 30 minutes after my scheduled appointment.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

I took my 10-year-old in for his first blood draw this morning. We arrived around 7 a.m. without an…read moreappointment, so there was a bit of a wait--which was expected. Theresa called us back, and she was absolutely wonderful. She kept my son engaged the entire time and answered all of his questions in a way that made him feel comfortable and informed. He was pretty nervous going in, but she turned it into a really positive experience for him. I'm so grateful for her kindness and professionalism--she made what could have been a stressful situation so much easier for both of us.

DO NOT COME HERE. Owner doesn't care about the workers not…read morehaving the correct training or understanding when it comes to filling out paperwork. I need a doctor or a medical professionals signature and the medical assistant falsified my document and signed it as if she was a doctor. Seriously do not come here.

Went here for an early gender test. They told me 2-4 business days for results. I called on day 3…read morewith concern I hadn't received confirmation they had my labs and were working on results. I called again today on day 4 twice and they finally call back and said they lost my blood in a snowstorm. Requiring a redraw and another 2-4 days. No option to expedite my re-draw. So I cancelled and got a refund. Would rather go to Reveal 3/D in Gilbert for early gender test while pregnant.