I wasn't very impressed with this location the staff wasn't very polite. I came in after my urologist recommended a few test be done to find out why I'm getting kidney stones so often. I called ahead of time to see if they recommended I make an appointment to avoid a long wait and the girl said no that their location doesn't get very busy so I didn't. That was mistake number 1 because the place was packed during the week in the mid morning. Secondly the lab itself was dirty and third they weren't very helpful when it came to explaining how the urine test needs to be collected and it was missing an item so with as many Sonora Quest that there is across the Valley skip this location. read more

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Came into this location to get some newborn screenings for my 10 day old baby, one of the front office staff girls was very rude and asked me to fill out more information on a form that had already been filled out at the hospital by the staff. I had questions on a couple of things I was unsure about and she just told me to guess...she did not offer to help in any way whatsoever. I also overheard her, and she was saying how "long I was taking" and was so frustrated and walked out and no longer wanted to helped me. The other girl took over and helped me with what I needed. Even though I had a bad experience with the front office staff, I would like to give a 5 star rating to Iris who did the newborn screening for my baby, she was very professional, friendly, and loving! She is an exceptional employee. You guys should look into hiring quality employees like her. The employees I saw at the front desk looked miserable to be working there. read more

Went to Sonora quest today on 6344 E Broadway Rd Unit 118 Mesa AZ. Have been there several times before and they have been great! Today was another story! Absolutely terrible!! You have about 6 employees all standing around at the counter just talking and no one helping anyone. Checked in on the kiosk and just sat there. No one bothered to ask if I had my order or for my insurance. I finally got up and said something and they told me oh we don't ask for that anymore. Yet they asked the lady sitting next to me. I asked if my daughter could go back by herself since I had my 2 little ones and they said no because she was not 16. She can't verify her own info. Yet when we were in there they didn't bother to ask me to verify her info or anything they let her do it after saying she couldn't. The music was so damn loud in the office you could barely hear what anyone was even saying in the room. Not only that playing hip hop and rap isn't professional and then how loud it was, was absolutely ridiculous. Sounded like a club in there! They weren't bothering to call anyone back or help anyone check in because one Kiosk wasn't working and people kept going to it and they would just watch. Finally after I had to say something they told me "oh we can take you guys back right now" well for the last 20 minutes they were all talking and hanging out why didn't they take anyone else back or communicate with anyone. This is by far the worse Sonora quest and most unprofessional place I have been too. People are here to have labs done, not have a bunch of employees having a hang out session, chatting it up like it's happy hour with music blasting. They should learn how to communicate with patients and tell them what's going on instead of having a bunch of people just having social hour! I wasn't the only one annoyed, another lady with 2 kids was complaining about how long they were taking too. They couldn't even help her put the heating pad on her baby's heel. Just handed it to her and said put this on her baby's foot. She had to go up there and tell them usually the doctor does this. I'm sorry but this office is just ghetto, trashy and unprofessional and it seriously needs management! No other office I have ever been too has been this terrible!! Train these employees and get them some mannerism. And what I think is the supervisor (bigger lady with black hair) she needs an attitude adjustment. Looks like she hates her job and acts like it too! Maybe the male guy in the blue shirt should also be the boss instead of hanging out with his employees like is social hour too!! TERRIBLE !!! I will write a bad review about this location on every site I can! Do not go there!!!! Also it's soooooooo DIRTY!!! Clean up! This is a blood drawing place!! It should not be dirty! The lady that drew my daughter's labs we didn't even see her sanitize her hands before or after!!! Health problem if you ask me!!! read more

The front staff is especially good. They are friendly, helpful and professional. The staff that does the work have been good too, don't think I've ever gotten the same person but all good. read more

I have been going to this location every six months for several years and I have never had a bad experience with any of the staff. One suggestion that will make your visit stressful is to make an appointment, I always see walk-ins getting frustrated having to wait when things get busy. Also Señora contacts you the day before as a reminder. The only issue I have as do many other people is the kiosks, they are horrid, even my visit this morning had me shaking my head because it would not wake. I was immediately helped by staff. Ron P read more

Technician was totally incompetent and rude. Room was dirty. We will never choose this lab again.

Lazy, incompetent rude staff.....To busy in the back laughing and listening to music

Absolutely the worst. I made an appointment 6 weeks in advance so as to avoid the horrible wait and yet they managed to lose that appointment. Forced to wait again. Ugh read more

Most horrible service ever!!!! Blamed computer issues. Horrible receptionist and technicians. Had to go get written orders because system down, returned and were told she'd get right in. Took 4 people first!!! Why have appointments when you don't have a working computer system and then don't follow appts????? Your workers need some customer service training and maybe look into getting someone who knows how to use a computer!! Rating: minus many!!! read more

Is it possible to give zero stars? This place is horrible. DO NOT COME TO THIS OFFICE. I have been to other Sonora Quest Labs and they are prompt and I never have to wait too long, no matter how many people are there because they are efficient. This place however? I'm only here to have a newborn screening, it takes 15 minutes tops, and I'm waiting here for TWO HOURS. Can you imagine waiting two hours with a newborn? It's like a ticking time bomb. The wait is ridiculous. They're either severely understaffed or undertrained and whoever runs this place needs to fix it. It's ridiculous. Edit: Going on two and a half hours. read more

The woman at the front desk was rude, I only had a simple question about my labs because I couldn't get a live person on the phone. She seemed angry and I won't be going here again I don't need the stress of dealing with bad attitudes. read more

On Thursday November 18th we paid $200 USD to your location at 6106 E Brown Road Mesa for our covid tests.  We are Canadians and needed the tests to fly home.  We took the test on the 18th and we were assured we would have our results within the required time so we could fly home on Sunday November 21st We did not get our results and none of your offices or your phone centre's are open on Sunday so we had no way to talk to anyone.  We ended up having to pay $500 USD at the phoenix airport to get tests done again.  And if you can believe it...We have still NOT received our results 5 days later and counting. Brutal. read more

Terrible customer service, I scheduled an appointment for bloodwork for my child a week ahead, and then I get there and they put me on the walk-in list and we waited for over an hour. They take no Covid precautions and force everyone to sit close to each other for extended periods of time. Everyone was rude and unprofessional, I would highly recommend going ANYWHERE else for bloodwork or any other medical testing needs. read more

Had a sudden need for a blood test on Friday afternoon for a Monday doctor's appointment. Very accommodating and understanding front desk staff. Plenty of parking. Easy to get to. Convenient 1st floor location. Checked in easily, only waited about 5 minutes to have blood drawn. Much better experience than their facility at 6106 E Brown. Staff more pleasant also on Broadway. read more

In the beginning I purely came to this location due to their hours. But, I got in and out of there quickly with absolutely no pain experienced when taking my blood. This is sometimes an issue due to having thin veins. The girl who took my blood was polite and knew what she was doing. Overall great experience. read more

I actually had a great experience. No problems. Didn't have an appointment, but got called back right after signing in. Good timing on my part. Aubrey took my blood. We'll done and she was so pleasant. In and out in 5-10 minutes. No complaints. read more

This location is open later than most, so I made the far drive so that I could get my tests before the weekend. I was a walk in and I didn't have to wait too long... maybe 10 minutes. The technician was friendly and great at her job. read more

I went to this lab, having scheduled an appointment. A week later saw my Doctor. Quest can NOT find my lab results, nor me ever being there. I wonder what patient is having their treatment plan based on my lab results. read more

Busy and Slow. I'm talking SNAIL PACE SLOW. Do not go here as a walk in unless you have close to an hour and a half to two hours to burn out of your day! Trust me, GO SOMEWHERE ELSE. The extra drive will be well worth it. read more

Wonder why you have a one star rating? Do you care that you have a one star rating? Probably not! This place is a joke all 3 days I've tried to come. I did try to make an apt but books out so far in advance. Why don't you staff more employees? Been waiting almost an hour and moved 3 people in status! Really? I'm moving from 15 to 12. Wow, better not hold my breath. Do yourself a favor and ask your doctor to choose a different lab. read more

I had my healthcare provider send lab orders over to Sonora Quest labs in the 6300 block of East Broadway. Several days later I called the Lab to confirm they had received the orders. The young lady I spoke with was very discourteous and disrespectful. When I asked her to confirm whether she had received my order, she said "I don't have time, you'll have to call back." I then explained that that since I have no way of knowing when she wouldn't be busy it would be better if she called me back. And again she said "if you want me to locate your record you're gonna have to call me back." At that time I asked her for the telephone number of the corporate office. She said just a moment and put me on hold. I was on hold for 10 minutes and then she pulled the plug on my call. This is the worst customer service that I've received in a long time. Is it any wonder the yelp review rating for this location is two stars? I contacted my healthcare provider and had them send my lab orders to another lab that gave me world class service. Thanks for nothing Sonora quest labs. read more

VERY SLOW. If I could rate this place, I'd rate it 0 stars. The staff did seem friendly but I got here at 8 a.m. and I'm still here almost 3 hours later. read more