The audiologist was incredibly rude. He talked to his Deaf and hard of hearing clients like they were children and didn't even try to hide it when he rolled his eyes or laughed in their face when they asked perfectly valid questions. We were fuming by the time we left. Do not go here! read more

I am beyond pleased with the quality of service that I received at Fremont Hearing Aid Center. The staff was courteous, professional and assisted me rapidly. Hearing is a very vital part of who I am and I left renewed. Jason McGraw improved the quality of my life in 30 minutes. He was very supportive and helpful. I highly recommend his services as well as Fremont Hearing Aid Center. They are conveniently located off Mowry in Fremont and there is plenty of parking in the back. If you would prefer being seen near Dublin-Pleasanton-Livermore, there is an office in Hayward. Thank you Jason and Fremont Hearing Aid Center! read more

This place has a history. I have been coming here since 1997, ever since I was diagnosed with severe hearing-loss from both ears due to possibility of nerve damage or natural causes. I wasn't born deaf or even partial until I was about 7 years-old. About this place, it used to located at Grimmer/Fremont Blvd. I remember that small building next to a hair barber shop/pet shop built so many memories I had there. I was taken care of by Dr. Hegland's father until he passed away and currently now it's her who has been taking care of me ever since then. Just about several years ago, they moved to Mowry location across Washington Hospital, the building on 3rd floor. Which is a nice transition from old to new. I never had problems coming here and the services I've had with Fremont Hearing Aid Center has been their priority in order for me to have a life of hearing. They are so accomodating with what I need. I cannot express or thank enough to Dr. Hegland. She's a phenomenal audiologist. Her and her staff have been serving me for over a decade... Here I am writing a 5-star review because this place deserves it despite from other reviewers giving such low-ratings. The people here are very family-oriented. They're passionate about helping the lives of others. The set of integrity they have to improve the quality of life. Thank you so much! read more

East Bay Hearing Services - Hearing Aid Providers Near Me - Fremont, California

I'd like to commend the receptionist (not sure of her name, asian lady) for her continued kindness and courteousness. Went there just to get some filters and the service was very quick and efficient. Thank you, Vincent read more

I don't think I've encountered such willful callousness and wanton disregard for customer care as I have here. These guys put even Comcast to shame. You make appointments to fix a defective product and then they cancel the appointments and refuse to serve you! They refuse to honor their own appointments! Hearing aids are often used by senior citizens who have limited mobility, so they can't easily make repeat visits to their store, and senior citizens are easily scammed by dishonest and duplicitous people. The people at this business should be ashamed of themselves for bullying senior citizens, for cancelling appointments, and for refusing to even meet with customers who desperately need their help. Hearing aids are expensive and these crooks just take the money and run. read more

Extremely callous attitude towards people hard of hearing. I took my father to get his hearing aid checked as he had trouble hearing. They took the hearing aid to their " lab."for 5 minutes and came back saying they could not fix it but they cleaned it. The one hearing aid which was actually working prior to them taking it to their "lab."also stopped working. They charged us $ 50 for I don't know what? Later they said they will call the manufacturer and see if they can send it out to them for fixing it but they never got back to me. Very callous and unprofessional. read more

The receptionist was nice. But the hearing specialist lacks knowledge and communication skills. I did some research and asked a few Audis about my hearing loss and what would suit me best. All around, they said open-fit behind-the-ear. So I looked up hearing aids on the manufacturers site and found one I believed would fit me best. Made an appointment here, gave Erin my current audiogram, told her what I wanted. She placed the order and charged me; then I went home, excited and waiting for the phone call. Came back in today and was disappointed to see how tiny the H.A was. It looked different from what I was expecting. I voiced my concern and she told me that I was "young" and she thought I'd want something "small and discreet". She placed it in my ear for the fitting and something was off. As she spoke, ever consonant had a jarring impact on my ear which was uncomfortable. I told her and she didn't understand why, so she phoned the company for help. She also said I had an "unusual hearing loss". (a mild to severe ski-slope hearing loss is not unusual) Turns out, it was not the hearing aid I ordered. The company had told her that the one I requested was a bit too powerful for my hearing loss and recommended something different. Without consulting me, she ordered a mini receiver-in-the-canal BTE of a different type. I did not appreciate that she did NOT communicate what the company had told her and let me make a choice. It's my $3K that I'm going to be spending, not her. I also do not appreciate her assumption that I would be "embarrassed" about my hearing aid. I WANT people to see it, to ask questions, and to be reminded that they need to speak clearly. I'm proud of my hearing loss. It's who I am. She has no right to make choices for me. Just because I am Deaf, doesn't mean I'm dumb. She wasn't informative at all. After telling her my preference on the hearing aid, she should've been knowledgeable enough to tell me there in person that it would not suit my loss. She even said I should have a standard mold with a vent...in which she is incorrect. This produces an occlusion effect and I've been told by 3 other Audi that an open-fit is best. She told me, when I cancelled the order and explained my issues, that she's been in this business for twenty years. Just because she's been in this field for a long time, does not mean she knows what she's doing. I left very upset and hurt. I would not recommend her to anyone. Go to an Audiologist with a degree from a University, not someone with 2-3 years of college. read more

Got their promotion flyer in the mail and thought to give them a try. This was for my 85 yr old mother, 1st time hearing aid attempt. The experience was quite pleasant. We were given price quotes over the phone at our request prior to our 1st visit. My mom was so happy with the service rendered. All our concerns and questions were answered prior to purchase. We opt for the 2nd best hearing aids offered as the best one were too small for my mom to handle. After all the tests, fittings, and our 3rd visit my mom was so please with her hearing aid and service. Everything was explained in detail in addition to the instruction manual that came with the units. From our experience, everyone in that office were courteous, helpful and knowledgable. read more

We were referred by the primary physician a few years back. Due to the owner change recently, there was some complicated situation on our profile and device. However, the current owner, Dr. Holt, and his assistants put the patience need at high priority and they spent beyond efforts to sort of the complication. We were extremely impressed how they solved the situation. Strongly recommend!!! read more

Fremont Hearing Aid Center at 2557 Mowry Ave. Ste.31, Fremont: Horrible experience with Erin Hegland, the Owner/technician - she lacks basic courtesy and has absolutely no customer service. Her competence level is sub-standard. Erin Hegland's discourteous attitude has passed down to the girl at the front desk in her office. Save yourself the agony of spoiling your mood and getting a bad deal visiting this office -- choose some other place. read more

I had my first hearing devices ever from Fremont Hearing Aid Center. The experience was great. Erin took time to explain everything and answered all my questions. I chose the Starkey Halo devices, which are GREAT. I can hear everything I had been missing for years. The devices were programmed by Erin to boost only the frequencies I needed and are totally adjustable by me for any particular setting. I highly recommend Fremont Hearing Aid Center to anyone with hearing loss. Robert read more

I visited the Fremont hearing aid ctr in Milpitas and was helped by Erin and she was wonderful. I have shopped a few different places pricing hearing aids since they can be very pricey and she gave me more info then all the other places I have been to. She is very thorough and was quite nice. I was so impresssed with her 20yrs. of knowledge that I ordered both my hearing aids today and am getting them a week earlier than the competitions. read more

I was referred to Fremont Hearing Aid Center by TruHearing, a service offered by VSP Optical benefits. My five year old Oticon Acto Pro had been acting up for years and I needed it fixed or replaced. I am always greeted warmly by the staff and the audiologist when I arrive and escorted in quickly for my appointment. My hearing in my right ear was damaged in 2005 on the job and also started noticing tinnitis(?sp.) after the accident. The audiologist performed a complete hearing test and recommended a Phonak V90. I test drove the hearing aid & Com Pilot for over two weeks and I can tell you that I am now hearing sounds that I haven't heard since before my accident! The professionalism is top notch and their ability to fit me to the hearing aid that best meets and exceeds my needs has made a huge difference in my social life. I am able to understand others when dining out in a noisy restaurant or at a movie. I am not always asking everyone to repeat themselves and my family is very happy (THANKFUL) with that. The difference between my old Oticon's technology and performance versus the Phonak V90 is like night & day with the Phonak being the clear winner. Thank you Fremont Hearing Aid Center for difference you made in my hearing and social life. read more

BEWARE!!!!!!! One star is even too much to give to these crooks. All they want is money and they don't care about the patients!! They said that there is a charge for fitting for the hearing aid and also collect this fee from the insurance company!!!! When you go back to tell them to adjust the hearing aid because their fitting was not done right; they want another fitting fee!!! CROOKS !!!! Found all this information from the insurance company and now they are investigating them for FRAUD. RUN AS FAST AS YOU CAN AWAY FROM THIS BUSINESS! read more

bait and switch? I doubt so. I called them in advance for a quote before I went over to their office for a hearing test and hearing aids adjustments. on the phone, I was told that if I do a hearing test, the adjustments would be free. However when I walked into their office, she explained to me because I didn't purchase the hearing aids there I should be charged for adjustments too. When she learned that I bought my premium hearing aids online, she gave me a look like I owe her something, and kept trying to convince me I made a big mistake of buying hearing aids online not from her office, as the hearing aids I got might be defective ones or used ones. She also tried to appear like a responsible professional, and told me to come back two weeks later for another free check. But when I went back to her office two weeks later as the feedBack control didn' take effect that made the hearing aids almost of no use, she again found good execuse for charges. She might have good execuses for all the charges, but I really doubt it's a game of bait and switch. As my insurance cover 90% of hearing aids with no CAP, I only consider premium hearing aids. In the past 4 months, I've visited lots of hearing aids offices in Bay Area. I found out there're lots of hearing aid dealers who're a lot more professional and nicer. I finally found the right premium model for me from a nice audiologist. read more

First, they charged me $265 to look at my aids and adjust them to a sonogram I already had. But, I had no reference to what should be charged. Then, when one stopped working, they charged $65 to clean it. I understand that a business has to make money to stay in business. After having read all the literature from the manufacturer, I realized they weren't actually familiar with my aids. The manufacturer gave me a recommendation for another place where they only charged $150 to do a complete hearing test and adjust them accordingly. You really need to shop around before going here. I feel that they took advantage of me and am concerned that they will do this with others. read more

I visited the Fremont Hearing Center in Mowry, Fremont & was test by Erin. In the beginning of the conversation she was nice & informative about my hearing test results. She let me try an Oticon then wanted to get my Credit Card to order it. I asked her if i could think about it overnight. Then she asked me to apply for Financing. That was insulting because she was assuming that I did not have a credit card. Erin should not under estimate her clients for not providing a credit card immediately. Also, she was too pushy to make me buy the hearing aids right away. Remember I am not buying a $1 items. And also, she did not give me my hearing test results saying that it was illegal to. When in fact, it is illegal by HIPPA Law to NOT give me my test results. read more

After going to see Erin all I could tell, she just wanted my money. She didn't care about my hearing just how much money I could spend. I paid over $200 for repairs and she still wanted $5. for 4 domes. I had loaner hearing aids from someone else and she told me how dumb I was for buying these because she could give me the same thing for les money. Her and her staff only care about how much money you have. NEVER AGAIN..... read more

Terrible service. Force add on service to jack the total price. Did not know at the time. After the, check with another hearing aid center in San Jose, same service, but price is only 50%. This will be my first and last visit here. read more