We were very disappointed and shocked by the lack of customer service and follow thru we received…read more Initially we were satisfied with Beverly and Pat's work. She was recommended by our builder and helped us to pick out tile for our new custom home. It was professionally and very nicely installed. However in one bathroom, we immediately encountered a problem. It took months of working with the tile manufacturer and distributor to come up with a solution. However, Beverly ignored us, wouldn't return my phone calls or emails, and refused to cooperate with the other parties to come up with a solution to a product that she sold us. They never stood behind the products or labor. She was very friendly and helpful until we encountered a problem. In the end we're having to remove the tile and replace it at our cost. In a new house, that's unacceptable.

Sorry, but I can't recommend this place. I should have done more homework before buying a…read morecountertop from them. While it's in and looks okay, that result had nothing whatsoever to do with Finishes as their involvement just added an unnecessary step. In the description here it states: "We also fabricate and install countertop materials such as: Cambria (Quartz), Ceasarstone (Quartz), Granite, Marble, Silestone and Corian" That is a lie, plain and simple. They have no shop, they themselves do not do any countertop work, but instead farm it out to partners just like the big box stores do. Worse, when you talk to the owner Beverly, she will look you in the eye and tell you she is a "dealer" for companies when she clearly is not. Her partner is the dealer, and she just has a little box of samples to show you. She only has one small chunk of granite installed in the store and no quartz. Beverly also claimed to have used the "same guys for over 10 years" but the "guys" she uses havem't even been in business that long. I may or may not mind people using partners, but don't lie to me about it. I came here to do business with a local firm and cut out the middleman and the risks involved with dealing with the big box stores. These guys are nothing but middlemen when it comes to countertops. What exactly am I getting for the markup they add, a box of samples? Finishes didn't even show up for the measurements. At least the big box stores have buying power to (maybe) get you a lower price, Finishes does not. If all you are is a designer or general contractor, then say so. Perhaps they actually do their own work for floors? I'll never know as I don't do business with people who lie to my face and add no value.

Darek was knowledgeable, kind and responsive! They were able to help guide me to what services I…read moreneeded (and didn't) in my condo.

We had floors installed badly and company refused to admit that there was anything wrong with it…read more Darek, NWFA Certified Flooring Inspector came to our house and later provided us with very detailed and meticulous Certified Report that helped us to negotiate repairs for our hardwood floors. Darek is very professional, knowledgeable and also very responsive. Highly recommended if you have any flooring problems.

We moved into our home in 2019 and wanted to get our garage floor coated before we moved in. We had…read morethis done in our previous home and loved the product and service provided by a different company, but their availability was at least a 2 month wait. We searched the internet and found Anthony and American Floor Coatings. Well, we should have waited those 2+ months, because it's been nothing but problems with this floor. Anthony installed our garage floor in spring 2019. The top coating was very runny and did not give a good coverage. In an effort to fix this, Anthony added an additional coat, but it only increased the puddling at the bottom of the step. I expressed my dissatisfaction with the finished result, but he refused to take any additional steps to remedy the situation. The next year, in early fall 2020, we noticed that the apron of the floor, which is exposed to the sunlight and weather, was yellowing. I called Anthony and he explained that they found out they did indeed use the wrong top coating product the previous year. He said he would add us to the schedule to come out and redo the apron with the correct product. After multiple attempts to schedule the work, he eventually got back to me, but it was too late to do the repairs due to the cold weather, so he said he would do it in the spring. I contacted him in the spring of 2021 and was told again that he would add us to the schedule. It is now August 2021 and we haven't heard from him since. In the meantime, the apron of our floor not only has yellowed, it is fully wearing away. We feel we should not have to hound Anthony to honor the lifetime guarantee of his product and service. Do not use American Floor Coatings. Terrible service.

I had Anthony come and do my basement and garage floors. I also had him do the floors at my…read morebusiness. That was a mistake. He originally messed up the floor in my basement but fixed it. My garage was a different case. It looks like shit only a few months after he was here. My shop also looks like shit after people were on it. I have called and texted him to come back and fix his job with no response. He has no problem answering for new business but not fixing the problem he causes after he provides his service. I would never use his company again. He seems credible from the consult but forget about any follow up. If you are into cat and mouse games, give these cats a call and get ready for a pathetic ride. $4,500 for my shop $2,000 for my house Dont expect a call back ever 0 communication

Elegant Floor Design installed new floors throughout the second floor of my house and also sanded…read moreand finished my first floor. I was extremely happy with how the entire project when so smooth. The work was completed when I was told it was going to be and the workers were very clean. I often catch myself staring at my floors because I am amazed at just how beautiful they look. I would recommend Elegant Floor Design to anyone who is looking to have their floors done!

when they used a machine to clean the slate tile everything was fine…read more The first third of the project also had the grout cleaned and sealed. The rest of the project had no more grout cleaning or resealing. They packed up and prepared to leave. I showed them samples of how much grout they missed. No comment from their one worker. I called to complain, they came about five days later and all they did was make execuses and lies. I ended up doing the rest of the grout work myself which took 3 hours. 2 stars for cleaning the floor 0 stars for the grout work and not finishing the job. Way over priced for the work performed. Never again

Because of severe smoke damage, we needed to get our fireplace mantel cleaned. Joe and his crew…read morewere quick with a quote and added cleaning our countertops and master bath tile flooring for a very reasonable rate. They arrived as scheduled were quick and efficient and left our home much cleaner than when they arrived. If I ever need tile cleaning again, I'll call Northshore first!

After researching several contractors, we chose Luciano's Hardwood Flooring for our foyer project…read more-- and we're so glad we did. What started as a quote to sand and refinish our hardwood foyer turned into a larger project: we decided to install matching hardwood in our dining and living rooms, then sand, stain, and finish the entire space. The pricing was reasonable, and the timeline worked for us, so we moved forward. During the project, an unexpected issue was discovered beneath the existing hardwood. Luciano clearly explained two options -- one impacting time and budget and one that did not -- provided his professional recommendation, and allowed us to decide. We appreciated the transparency and collaboration, including his help selecting stain colors that complemented the other wood tones in our home. He was professional, knowledgeable, and respectful of our home (and our fur baby). There was one very minor issue with a vent, and it was resolved immediately without hesitation. The tear-out and cleanup exceeded expectations, and we're happy with the final result. As a bonus, the job was completed ahead of schedule. We plan to work with Luciano again in the future and would not hesitate to recommend him to family and friends.

Lucianos Hardwood Flooring did an awesome job. They helped moving all of the furniture before they…read morestarted.The process was fast and clean, and extremely professional. The man who runs the business was extremely kind and very informative. I would definitely use this company again.

You absolutely did do our floors and left us out to dry! Horrible company full of liars! I have the…read morelien form signed by you Vasile! A good company would have fixed their horrible job, instead of lying about doing the job! But hey it's not your money! Like I said my contractor hired you he is worse than your flooring company! But hey this company just doesn't take pride in their work or their name!

Highly recommend this company. The owner is very responsive. They did the sanding and staining of…read moreour floors on time, well priced and with an excellent result. I would highly recommend and recommend to friends and family in a heartbeat. Will definitely use again.

I can't say enough good things about Jose and his team. I have used them numerous time over about…read morethe past 10 years (private residence + multi-unit rental bldg). He has always responded promptly, given us a fair quote, done the job on-time and with great skill and professionalism. I can recommend them most highly!

The ASAP Hardwood Flooring company repaired and refinished two large rooms in my home. The parquet…read morefloors had water damage in a number of spots. Their experienced team quickly repaired and sanded the floors so that I couldn't see where the damage had been. Then they finished the floors with 3 coats of oil base, high traffic, fast dry satin finish. The floors look like new and the rooms were left clean. I am very pleased with their work in every way.