I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

Oscar did a wonderful job on the wood floors in our home at a very reasonable price point. We…read moreappreciated his thoroughness and attention to detail, as well as his crew's professionalism every step of the way. He and his crew took out our old flooring and helped recommend products, they did beautiful work overall, and we're so happy with the result! Would definitely recommend Oscar and his business to others.

Oscar did a great job refinishing the wood floors in our kids' rooms right after we moved in. He…read morewas friendly, quick, and made the whole process easy during a busy time. The floors look amazing, and we couldn't be happier with how they turned out.

We had them tear out the carpet in our living room, lay new hardwoods and refinish all the other…read morehardwoods in the rest of the house to match. They did such an amazing job ensuring all the floors looked perfect, finished the project efficiently, communicated well and were the best price we could find. Recommend SCV to all looking for new floors!

Nick was fantastic to work with. He answered all my questions in a timely fashion and even helped…read moremake sure that I ordered product correctly. He was very attentive and personable, and installation went smoothly as well.

We recently had GB Hardwood Flooring refinish all the hardwood floors in our home, and they look…read moregreat -- like brand new. They worked within our busy schedules and were able to get the work done in a timely manner. They were also fast with their communications, responding quickly to our questions. And it all came at a very reasonable price. Would definitely recommend them!

We had part of the flooring in our first-floor living room repaired, and they did such a…read moreprofessional and clean job. I was very pleased with the result. I highly recommend this GB hardwood flooring company. George was kind and very professional. We really appreciated those qualities in him as he did our flooring.

We were so impressed by DeSitter's customer service! The…read morecarpet we ordered turned out to be flawed. Although it was marketed specifically as good for homes with pets, stains couldn't be cleaned. When we tried, we ended up with an even darker stain. DeSitter sent the cleaners they use to try to clean it, at no cost. The cleaners couldn't spot-clean it either. They were so perplexed that Steve DeSitter himself came out to look at it. Everyone agreed that this carpet was a lemon. DeSitter asked the manufacturer to replace it. The manufacturer refused. The cleaning problem kept recurring. So DeSitter contacted the manufacturer again to challenge their decision - and this time the manufacturer agreed to replace it! DeSitter sent their excellent installers to remove the flawed carpet and install the new one. We've had no pet accidents yet, but our fingers are crossed. They also gave me a $50 gift certificate. I can't imagine a big box retailer sticking with a problem like this. I will for sure use DeSitter next time we need flooring or carpet!

Spoke to Paul on the phone about the different options available to us with a recent dishwasher…read moreleak on our now cupped hardwood floors. He spent quite some time with me on the phone and answered all of my questions politely and professionally. I look forward to using Desitter when the time comes for us to decide on what option we are going to pursue.

I hired Eugen to do laminate floor installation in a high rise condo. The building had many rule…read morerestrictions. Not only is the quality work top notch, he is trustworthy and helpful. He was a bit more expensive than the other quotes I received, but the thorough care of his work is worth it. I would highly recommend hiring Hardwood & Co for your project.

Eugen and his team have done a wonderful job sanding refinishing the old damaged engineered…read morehardwood floor that other companies don't feel confident sanding the thin layer. Also put on new floors to replace the old carpet. The quality is beyond our expectations! Very reasonable price. Highly recommended!

So it took me 9 month but here I am sharing our stairs upgrade experience…read more After several interviews and estimates we decided Blake was the person to go with. Since the first visit when we talked about our desire to replace the stairs' carpet with wood panels to the completion of the project, we were impressed with Blake Latta's professionalism, attention to de and friendliness. He was on top of our project, scheduling deliveries and the installer. I would have liked to have a little more input on the color to match the rest of our floors, and that is on me. I was in a hurry to make the change "I had a strong dislike feeling towards the carpet". We are very happy with our the attention and the work Blake provided and extremely happy with our stairs. I highly recommend Blake and FCI.

I can't say enough good thing's about FCI. Fast arrival (early!) efficent, accurate, and neat…read more Professional and hi-quality on every level. I had my own material and they were willing to use it. So easy to work with!!! I will be calling on them for my next flooring job!!!