Waited an hour and a half for ox tail they let me order. When in fact they had none left in stock i would not recommend this establishment to anyone, or come back. read more

6 out 10 The servers are very nice but there's not enough. Food was good (although some of the food was warm). Oxtails are not Caribbean style as advertised. Food does not come out at the same time. Utensils are not on the table or provided once seated. 18% entertainment gratuity is AUTOMATICALLY added to each ticket that NONE of the servers receive any portion of that gratuity. From 5-7:15 there was NO DJ & the live band started as we were walking out! Playing music from a device is not entertainment! I tipped the server $10 but she deserved more but I had already paid $44.54 for a $35 meal! IN MY OPINION THIS PLACE IS A RIP OFF!!! read more

Soul - Italian Near Me - Nashville, Tennessee

The only reason I am giving 2 stars is because the restaurant is nicely decorated and the food is actually good. But the customer service and the amount bugs in this place is distasteful. The restaurant took forever to seat us and bring our food, however I noticed only two waitresses for the whole restaurant. I just wasnt too satisfied considering I heard such great things about this place. read more

Soul - roach - Italian Near Me - Nashville, Tennessee

In Nashville for business and found this gem! What sold us was looking ahead at the menu and seeing Oxtail!!! Slow cooked on a perfect seasoned rice WOW also had the hot honey wings with a side of fried rice EXCUSE ME the fried rice is worth coming back for. Don't miss out, drive by, second guess. Just do it, eat here. Plus the have sweet servers with quick kitchen service, awesome music and decor. Sorry, attacked the food after a long day (didn't get pics of the plates). read more

Soul - DJ booth and stage - Italian Near Me - Nashville, Tennessee

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Atmosphere and music was great, but the food was greasy and too salty. Go...but eat first!

I wanted to love this place. The Good: The Ambience, the decor is too cute. The two stars are for the live music as it was AMAZING! Bang Bang shrimp appetizer was good. The Bad: Parking was terrible. The food was awful. Fish nuggets were more like overcooked fish strips and the kitchen was using old grease, even the waffle fries were terrible because of that grease. Gratuity was added to the bill and then the server asked me for more tip money because she said that the gratuity on the bill was actually used to pay the band. So unfortunate. I do not plan to return. read more

This place is very aesthetically pleasing! It is absolutely gorgeous! The food was AMAZING! It came out piping hot and delicious! The service was on point!! I cannot remember the bartender's name but she was awesome!! read more

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We came from Texas, and Soul was on our list of restaurants to try, and sadly, we were highly disappointed. I made reservations 2 weeks prior, and it did not look like they had any knowledge of what was going on. We went on a Sunday night at 8 pm. There was someone by the door but was not greeted or even acknowledged for a few minutes, which already was setting up for a bad experience in my mind. There was no live band, just a Dj, and wanted us to pay 18% per person, not per ticket. It does say they are charging that at the door, but where was the entertainment? You should not force your customers to pay for talent, especially just a DJ. On top of still having to tip your server. I'm gonna say it, and this continues to happen at most black owned establishments. STOP NICKLING AND DIMMING PEOPLE!!!!! GIVE GOOD CUSTOMER SERVICE, and your guest would be happier to tip than feeling obligated. People would tip more than 18% if it wasn't forced. Apparently, the servers don't get any portion of that which short changes them on their service. Which leaves the servers unpleasant when seeing how they work with each other. No one looks out for each other. They were yelling across the restaurant for help from others. So the entertainment is more important than the servers??? The only positive thing was we didn't have to pay to park, which was also a small parking lot. I guess we just got lucky with that Our server was friendly but definitely needs more training. We ordered our food, and 1 out of 6 of us never received their meal. She rarely came by to check on us. She gave us appetizers and no plates to eat them on. Our non alcoholic breavages took too long to come out to the point that one of us got up to ask someone else where our drinks are coming. Next, the food was not worth the value. The salads had mac n cheese in it, not supposed to be part of the salad, and they didn't even have half the sides on the menu, one of them being mac n cheese. Was told the brunch crew cleaned them out. They didn't even have ketchup. How do you run out of ketchup? Why still operate when the majority of what your customers want you don't have? Some of the food was really salty. There was so much hype about this place I really wish they could have delivered. Unfortunately I would not recommend this place to eat. read more

I loved the selfie area. They had a band & they were great! My lamb chops were delicious! My fried rice was good. The creamed spinach was terrible. It was watery. The service was very slow! It took a Hr for us to get our food. My brother won a contest so food was complimentary. I would go back for music & lamb, but wait for food was ridiculous. read more

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So it's really a 3.5 as the ambiance is freaking great!!! And made up for the rest. I love the decor and music. We had the VIP area and it was colorful and vibrant just like the group I was with. The parking is and food is ok, nothing really to jump up and down for. Service was no bueno and with a 18% tip applied at each check. We waiting for 30 mins for a drink. Maybe next time it will be better. I will give it anothert read more

Soul - Fountains everywhere! - Italian Near Me - Nashville, Tennessee

They served us instant mashed potatoes and kraft with the lamb chop and it was like $30

Soul's has the ideal backdrop for selfie lovers. The trendy ambiance and soulful vibes draws the patrons; and the staff was friendly and accommodating. The entree were ample portions; however, the Mac & cheese was less than desirable. Their specialty seems to be fried chicken/fish and fries. This is the perfect restaurant for a cheat meal or college students. read more

Dropped in on a whim- in town for Janet Jackson . Staff is super nice! Owner was just as cordial. The music was banging, atmosphere was real laid back and chill and hookah was smokin'! He sells candied hookah tips! We didn't eat, but the way the food looked we'll be back! read more

Soul - Candied Hookah tips - Italian Near Me - Nashville, Tennessee

Oxtails taste horrible. The live music can get so loud that you can't even have a conversation at your table! The waiters have such terrible attitudes half the time, but I expect that from a restaurant with automatic gratuity...they feel like they don't need to actually work since they're already getting tipped regardless. Do they understand that if they actually provide decent service that we'd leave even higher than 18%?? Guess not.... The bussers are also a bit snappy! They need new bartenders and the champagne comes a little warm for the bottomless mimosas so that sucked too....wont be back nor do i recommend. The parking is also terrible and small.... Side note.: a server shouldn't say "you leaving the tip with cash or card?" A tip is EARNED not expected! So don't say it as if it's an obligation. You're already getting automatic gratuity for doing NOTHING at this point so don't push it read more

Great place for music, food and drinks. I love the frozen daiquiris. The servers were friendly and served with a smile. The wings are good as well as the salmon. Great karaoke on Thursday nights. read more

This set up is so cute! I love the decor in this place! I made reservations for Sunday brunch but didn't really it need it bc it wasn't too busy. We went perfect time to watch William Davenport perform, he is amazing!!!! And he's usually there on Sundays. The food was good but I loved the hash brown it was probably our favorite thing we ate there. $20 pitcher margaritas, umm hello! Can't go wrong with that! I definitely want to come back here with more people. Definitely a vibe! A good place to hang out, catch a game and listen to good music. read more

Soul is an amazing black owned restaurant, great friendly vibey environment, great food, great servers, service is amazing, etc. just an overall lovely place that I will continue to go to! Also go to support college students who are just trying to make a buck! read more

1st time here was over TSU homecoming. My friend heard about this restaurant from another friend so we decided to try it out. So it was Saturday night around 9. It wasn't crowded but we had to wait about 10-15 minutes but that was ok. So once we got a table we order alcoholic drinks and food. I had a Soul Glo and loaded chicken fries. Just something light because I don't like to eat too late. Gotta watch my girlish figure. My friend sitting to the left of me had honey gold wings and waffle fries. And my friend on my right had hot wings and fries. It took 15 minutes before I received a fork. By that time my fries were cold. My friends said that their food was ok. The music playing was good. But service was extremely slow. I may try them again. read more

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This was one of the only restaurants that could accommodate a reservation for 14 people so we went there last night, a Friday night. No live entertainment unfortunately though previous reviews mentioned entertainment. Waited about 10 minutes for our table, not bad at all. The good: they accommodated our large group with a reservation made just a few hours earlier, and our server Chloe was friendly. Food prices are reasonable. The not so good: waitresses talked for about 5 minutes to figure out how to handle the orders/checks for 7 couples, which was uncomfortable; at least 1 food order got confused and 2 orders came very late; food was mediocre, no one seemed too impressed. Other patrons were casting some looks at our large Caucasian group but that didn't bother me at all and you can't control that. Also, there is NO cell service in there, which waitress verified, they steer you towards having to use their unsecured WI-FI which maybe me a little suspicious. Never have encountered that. Also, they didn't bring us the paper bill, they just rang up to total on their hand held device so I didn't get to see that they'd already added an 18% gratuity, so we all tipped on top of that, creating a double tip. They never said anything about the tip already being on the bill and we didn't get to see an itemized bill so they got us for sure. Be aware. My lamb chops were small and thin, and came cooked well done despite me requesting medium rare. Broccoli and asparagus were good. My wife's buffalo chicken wings were pretty good. Spinach and artichoke app was underwhelming. Overall I'd say that they have a large unusually decorated venue with a lot of potential but they need some work on their food quality and execution and their service could use some improvement. It was an unusual experience. I'm sure if they had entertainment on the stage then this would be a good place to hang for drinks and music. read more

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Awesome music, the atmosphere was great, food was pretty good. It's a new restaurant and they are still figuring it out so be patient read more

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I went to this restaurant for my birthday it was nice and the food was good I had the impossible burger and fries, the drinks are good will be going back soon. read more

Soul - Italian Near Me - Nashville, Tennessee

Mornin' fellow Yelpers! Our "Birthday Group" is here in Nashville, TN, and might I say, the food is out this world! This establishment just takes the cake! SOUL is in a class of its own, Hands down! From the entrance, "live music," hookah lounge, to the exit, you will feel at home and "out" at the same time! Our server was a young man who knew exactly how to treat people. He explained our options and gave us ample time to get ourselves together (long night & long story, lol). The menu is extensive, and from the varieties of smells coming from plates near you, it's a hard choice to decide what to eat. I ordered their version of "bang bang shrimp," as my appetizer, and it did not disappoint (i need that sauce in bottles asap). My main meal was the "Ox-tail Dinner w/ cabbage and dirty rice." When I tell you my palate was sensationalized, I mean it in every sense of the word. For my locals, "Thank you." To the owner of this establishment "Thank you" and to the people who have no idea what I mean or what I'm talking about. Come see for yourself! **Thanks for not getting on me about pics. We were all too hungover (still ordering drinks, smh & lol) and hungry (trying to sober up) to take any. When I realized it, most of our meals were demolished. I'll do better next time, I promise read more

The service is Horrible!!! I made reservations for a surprise birthday party. Made my reservation 3 weeks in advance for a party of 20 at 6:45pm we arrived at 6pm waited went in 6:45pm they ask me to give them 20 minutes 7:15pm still no table asked to give them 15 to 20 more minutes at 8pm still we hadn't been seated other people were being seated we still waiting . Then they told me I was not even on the reservation list .I had to show them my reservation email. Finally my party of 22 left and went someone else This establishment needs to be more organized and professional. read more

Ooh Wee, all I can say is this is the place to be! I have only been twice, and I had a GREAT experience both times! I've only tried their wings & fries, but they were really good! The servers are really sweet & attentive. They have something (Music wise) every Wednesday, Thursday, Friday, & Saturday night....so if you're every in the mood for some Good Music and Tasty Food, check them out! read more

My boyfriend and I have dined at Soul a couple times prior to today and have always had a good experience. One thing I like is it's family friendly and the ambiance is cute. We both ordered grits but I had shrimp and the other plate was with a side of steak. The grits were Luke warm and my boyfriend has had the steak a previous time he came for brunch and also mentioned he could taste a difference in the quality of meat. The food itself was good but would have been better if it was hot. Oh and they also charged $10 for an entertainment fee but there was NO ENTERTAINMENT when we got there which was shortly after 11am. Right before we left a entertainer was setting up so I felt we should not have been charged that. My boyfriend and I agreed to explore other brunch places due to our experience today. read more

Everything about SOUL Restaurant Nashville was phenomenally. The service we received for my mom surprise 72nd birthday party of 15 was so amazing. Our waitress, Jada L. was top notch and she did not miss a beat. The Manager, Nichole N. took care of me from the beginning to the end. From making sure my reservations was correct, to our tables being ready on time and all food being prepared correctly. To put iceing on the cake, The Herchel Bailey Band was fire. Nichole made sure everything and everyone was taken care of. This establishment made us feel welcomed and gave us an amazing experience. We will be back. Thank you again!! Roshell S. (Clarksville) 2/11/23 read more

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The live music, service and food was superb. I had the lobster tail, Mac and cheese and greens. Everything was seasoned to perfection and the food came out hot. Also I had a couple of drinks and they were strong and delicious. I will definitely be going back on a Friday night. read more

The parking is non existent and then you are required to pay for valet parking. The inside of the establishment is small and cramped. The food was overpriced for what was on the plate when it arrived at the table. It could probably be better if it was a day club or party spot instead of restaurant. They had live music and alcoholic beverages. read more

Going there for live music on a Wednesday turned out to be a failure since they didn't have live music until Thursdays. Overall excellent food as I started with the bang bang shrimp and finished with the red snapper. This place has a very interesting ambiance as it gave a lot of post strip club vibes. The service was extremely slow but understandable due to the slower night and bartender doubled down as server too. One of my coworkers ordered pizza and they came out after everyone had been served to tell him they hadn't turned on the pizza maker which left him with no food for the evening. It's in a suss neighborhood so it wasn't the best place for a company dinner but American Express advertised it as great for a group dinner and with live music. I was all about it though and had a great dinner with a bunch of laughter, good drinks, and good food. After dinner I even found out that they had hookah which was unfortunate as we were leaving. I would come back to checkout their live music and smoke some hookah after a meal. read more

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The food was AMAZING. I had the Shrimp Alfredo and I've never tasted anything as good as that was. The service was as well as amazing. They were having fun just as much as we were. The ambiance was just beautiful. They had music and greenery. Out of all the restaurants I've been too this was the most beautiful. read more

Soul - This is the Shrimp Alfredo I had - Italian Near Me - Nashville, Tennessee

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If I could give this place a 0 star I would. Not because of the atmosphere or even the food but because of the customer service we received. We sat for 1 1/2 hours with 1/2 of our party receiving their food within 45 min and the others receiving it after 1 1/2 hours. A whole 45 min after they received theirs. When it came the order was still incorrect for my order. We ordered 3 pitchers and never received them. We then asked for a manager at this point and one never came for 20 min. Horrible! I would not recommend this place at all. The hostess even got an attitude with us by the end. Awful experience! Never again!! read more

We arrived to the restaurant at around 6 o'clock. They set us in the front in the lounge area to eat dinner and they charge us 18% for an entertainment fee that we only enjoyed for 10 minutes and we weren't aware of the 18% fee. The food was good. Service was OK. The drinks were watered down, and they were out of the red snapper. They were also out of Gingerale and every time I've come to this restaurant they've been out of some thing. read more

I made a reservation for 3 at 7:30. When we got there no one even greeted us for 15 minutes. Once we were finally seated, it took another 30 minutes to order dinner and drinks took 20 minutes to arrive. We had to wait two hours for our food. The waitress told us the kitchen didn't read the ticket however her not even asking us how we were doing nor checking on the food herself is ridiculous. We had to complain four times before getting any service or food. We were over charged and not allowed to see a receipt. We figured out we were over charged by comparing the pricing of the food to the total we were told at the table when we paid. This morning we got food poisoning. Having waited two hours for food then to get food poisoning is beyond horrible service. Just don't waste your time. read more

Great staff and delicious food! Definitely going to be back. Highly recommend the shrimp Alfredo and lobster ravioli.

Went for lunch with 4 other friends. It was loud - we were yelling at one another across the table. Their pizza oven broke but our wait staff person didn't tell us until everyone else had been served and eaten their lunch! Our pizza patron sat idly by and watched us eat. When we inquired, we were told about the misfortune. Then he was asked if he wanted to order a alternative meal. Uhh, no. Well, okay (he was hangry). No concession on the bill. We then sat and watched him eat and continued yelling across our table. We were hoarse by the time we left. Food was mediocre. read more

I tried it and will not go back. The food taste catered, BUT reheated! The bar tender was nice and made my drink better as requested. 18% gratuity is tricky! It does NOT go to the servers, it's for the entertainment- at least what i was told. Not a good experience. Ambiance was nice, slight smell- I'm sure from the building but hey, you be the judge. read more

The food is terrible! Fire all the chefs. I've been three times and each time the food was bad. The brunch is bad. The pizza was bad. The catfish was served on a lettuce leaf. Come on. What's good is the bottomless mimosa. It would be nice if the staff poured the champagne, but NOPE they just dump off the bottle and leave. This place has potential. But it's only 2 stars for me. read more

*THEY CHARGE 18% GRATUITY WITHOUT CLEARLY TELLING YOU AND CONTINUE TO ASK FOR A TIP* I understand that this is a new restaurant, however the experience was unpleasant. Random lettuce on the shrimp. Wings were cold. The garlic parmesan wings were not good. They for some reason could not give us a receipt. How do you not know how to work your system? We asked for our receipts multiple times because we knew we had been charged extra for something. It was only two of us. I did not see anything about an 18% gratuity. MAKE THAT CLEAR. I spent $32 on a $24 meal. Ridiculous. And the food was not good. We asked for extra sauce and were given bottles. No hate, again I understand that this is a new establishment, but that is not an excuse. This was unacceptable. read more

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Reservations were not honored Waiters ask for cash or cash app in tips and try to tell you that you can't leave a tip on your card Food was not the greatest Waiters were nasty read more

The food was excellent (sorry for no pictures) reasonably priced. Happy hours is until 7. They have entertainment and that atmosphere was great!! We will return with more people next time. read more