Absolutely amazing service Highly recommended…read more Wonderful and professional team My son is very pleased with his dental work 100 advice Washington Orthodontics

Dr. Sung and his team provided exceptional patient service. They made me feel very welcome and…read moreaccommodated to my needs throughout the two years of treatment. Dr. Sung is very knowledgable and passionate about his work. His care team is very knowledgable as well and they work very efficiently to the handle the different types of patients. The hours of operations work well with individuals with conventional 9am-5pm jobs. I would recommend, if your looking for orthodontic services around Bellevue area.

I was sold at the initial complimentary consultation! At my next appointment, they took x-rays and…read moreI believe I got brackets at the same time. It was easy to schedule appointments, especially if there is an emergency - they were always able to get me in on the same day. It was mainly for wires poking into my cheeks since your teeth move during the process so it's normal. I was able to schedule appointments at the beginning or end of the day since that worked better with my schedule. I'd go in about every 4-6 weeks each time for adjustments. The doctors and staff are all friendly and nice. For potential customers, I would avoid getting crowns prior to getting braces. Chances of needing to redo crowns are high.. at least for my own experience. When they take off your brackets or metal bands (usually on molars), they might chip your crowns with their tools. Crowns are not cheap so save yourself some money and stick with fillings until you're done with your braces if possible. Overall I'm very happy with my newly aligned teeth! These orthodontists know what they're doing and does the best job ever! Thank you! :)

Their front desk staff is not as accommodating as the previous one. Leslie was rude and not helpful…read moreat all.

I started going in 2019 to get my braces and the service was outstanding. I love my orthodontist,…read morethe dental assistants and all the staff at Factoria Orthodontist Bellevue. I am going back next Thursday to replace my retainers and looking forward to seeing everyone again. I highly recommend them.

This dental clinic doesn't care about immunocompromised people. They refuse to wear an N95 on the…read morepeople they're working on, display a lack of knowledge of viral spread (including Covid) and only have three HEPAs for their clinic to clean the air. They think Covid is transmitted by surface contact--which demonstrates they've failed to update their knowledge on covid, which is airborne. I can't trust them with my dental care as a result.

Dr. Wyman Chen and his Staff are the best! I had a horrible experience with my anxiety disorder and…read morethey quickly attended to my needs with care and expertise! I will never trust another dentist after my experience here today knowing I am safe and in good hands. Dr. Chen was patient and didn't rush. I was embarrassed for taking up so much time, but he reassured me that all he cared about was me being come comfortable. He did a great job on my teeth was gentle and together we created a great care plan for my teeth. I can't imagine another office giving better person center care than this office! Thank you Dr. Chen, May and Assistant. So sorry I forgot your name.

I actually came across their office randomly while getting my hair done in the same shopping…read morecenter. Long story short, I had been procrastinating on scheduling a dentist appointment. It's just one of those visits I never look forward to... maybe years of braces left me a little traumatized, who knows. My husband also needed an appointment, but he kept saying he'd just continue seeing his previous dentist out of state. We do travel there quarterly, so it wasn't a huge deal, but I decided to call anyway. From the moment they answered the phone, I was impressed. The receptionist was warm, welcoming, and professional, which made it easy for me to go ahead and book the appointment. I received a confirmation the day before, and again, the communication was courteous and professional. I'll admit, I was still a bit hesitant, so I checked the reviews. I did notice some negative ones at first, but quickly realized those were tied to the previous dentist, not the current team. I'm so glad I gave them a chance. Dr. Chen and the entire staff were absolutely wonderful. The experience from start to finish was nothing short of excellent. I've always believed that when the first impression is strong, it reflects how much pride a business takes in both the small and big details and that definitely holds true here. I'm happy to say I've found my new dentist and couldn't be happier. If you're looking for a great dental office, I highly recommend giving them a try, they truly deserve the opportunity.

I'm a new patient to this clinic. Dr Bui showed utmost attention on the details of what I will need…read morefrom getting my records and X-rays from the dental clinic that I was with before.Clinic is very clean and welcoming. Staffs are very friendly and courteous. Came in today for a much needed filling . Dr. Bui explained the details of what's gonna happen and was explaining it matter fact way, very gentle and thorough. Dr. Bui and his assistant made it quite comforting and seamless .Thank you for taking care of my dental needs today. See you again soon.

So happy to check out Healthy Smile Dentistry, from three other offices in the area. They've been…read moreworking on my dental TMD issues and the journey has been beyond words can explain in the most positive way! Dr Bui and staff really take the time to make sure everything is perfect and the improvements are just insane! They don't pressure you and really want you to be as comfortable as possible and leave with as much knowledge and understanding. They're so professional and yet laidback, they really are like family here, just going through the door they are so welcoming! I walk in knowing I'll be leaving with the best of care and much love! If you need any dental work, look no further promise you won't regret; they go above and beyond truly! If I could do more stars I would! I can't begin to say how grateful I am for the team here. No wonder that Dr. Bui is recognized as a Top Dentist in the area. Bravos.

This office is absolutely amazing! From the office staff, all the way to the Dentist! If you have…read moredental work that is needed I wouldn't recommend any one else! Do yourself a favor and schedule an appointment now!

- This review is for their receptionist -…read more I have been going to Bellevue Dental Care for almost 4 years now, and everything was great until now. Basically, the receptionist Holly told me that I can get a night guard and I will only need to pay $60, so I went ahead and got one. Guess what? She didn't check my pre-determination or anything at all. When I got the bill, I was surprised that I had to pay $600. I called and asked her, she said "oh, didn't we do a pre-determination?" Then I said "No, you didn't.." Then she said "oh, maybe I didn't then." She wasn't apologetic about not doing her job, and she just kept asking if I have money to pay for the night guard. Yep, all she cares about is the money. It's like she did nothing wrong and it's like she's been doing her job that she's been doing for the last N years. It is like you were served a food that's on sale, but later they told you they are using expensive material for today and you have to pay for the actual cost without using the coupon. Yep. What's upsetting is that basically she didn't care about her mistakes, but only the $$$. What's funny was that she forgot about everything when I called them several times after to change appointment, canceling appointment, etc due to this incidence and the fact that we moved. She kept asking why we're changing dentist and she acted like she's helpful. Everything about this dentist is fine, other than the fact that my fav. doc there, Dr. Wagner, has left to open his own business somewhere in Southern WA. Dr. Minnoch is fine, but he seems distant. The service there is fine, as long as you keep track of your insurance coverage. I won't stop you if you go there for convenience, but keep in mind that they'll eventually stab you in the back if you don't keep track of your own insurance coverage. I think you'd better change your dentist before that happens ^-^. There's no benefit of being a loyal customer there, so I've moved on.

Ok so let me start off by saying, if you want an amazing dentist office, then you need to come to…read moreNewcastle Dentistry. My husband was scheduled for 4.5 hours and needed quite a bit of work. Well, between Dr Strange and his assistant, and the rest of the friendly staff that just come to say hi and check in, thank you for another amazing experience. To the patient next to my husband, who came in immediately complaining to the hygienist about being 10-15 minutes late,stating that because they were running 10 minutes behind, YOU were going to be late for your next appt. I would like to say to you, that if you are reading this, and it was you at Newcastle Dentistry, it's not fair for you to treat the staff so poorly. People need to realize, things don't always work out where EVERYTHING is on time and by NO MEANS does any dentist office or medical office for that matter, have only one patient and everything runs smoothly. It just doesn't happen. The Hygienist was so kind and patient with you but most of all, the MOST professional but you still treated her terribly. So to the hygienist, I don't know your name but I apologize for this lady and the way she acted. Stay amazing! I have worked in the medical field for 23 years and because I cannot speak up for myself when patients get upset with my place of employment, I will speak up for the staff, at Newcastle Dentistry. Next time you come to an appt and you are that upset, maybe you should just reschedule, rather than go off on someone who is only trying to do their job, because emergencies happen and things come up and just because you have an appt time, that is an ESTIMATE. Next time you are running 10 minutes late because of things out of your control, maybe they should just tell you that your appt has been cancelled. They don't get paid for you to go off on them and do NOT deserve that type of treatment. So next time, think before you speak, if you don't have anything nice to say, then don't say anything at all and lastly... TREAT OTHERS HOW YOU WANT TO BE TREATED!!!!!

I'm on the hunt for a new dentist after my last dental experience left me with an infected mouth. I…read morethought I would give Newcastle Dentistry a try. Bluntly I found Newcastle Dentistry warm and cold. Dr. Rosanna and her dental assistant were the warm aspects. I thought they were great for the little time they saw me. I was a bit surprised to find their x-ray machine was a bit inadequate. The last office I went to was able to x-ray all my teeth. This one's machine was unable to. The dental hygienist was cold. At first she was friendly, even complimented my teeth, but then seemed to become very irritated when I told her I rarely flossed. She went from friendly conversation to being very short and snappish. I also didn't care for the layout. It basically is the assembly line format - a line of chairs separated by dividers. I could hear everything going on around me, all the drilling, all the motors whirling. It did not comfort me. Upon checking out I was reminded how much I missed my old dental office's office staff. They weren't great at anything else but I always left with a cheery goodbye. The receptionist here barely said two words and it was enough that I opted not to schedule a follow up appointment.

I've been a patient here for the past couple years and I'd gladly recommend them to other people…read more It's a smaller office, but that also reflects the more personal care which is valuable than we know. The saturday flexibility is also extremely valuable when you're stuck with a M-F job. I've had cleanings, invisiline trays replaced, and gum grafts done. I'm eventually going to get my first root canal here too, which is nerve wracking, but I feel pretty assured doing it here.

Please DO NOT give this office your business. I went into Dr. Nguyen's office looking for a new…read morelocal dentist. Her staff was personable enough, but the work she did was so terrible I had to get it RE-DONE just weeks later. My new dentist was appalled that she would have allowed me to leave her office and arranged to have x-rays sent to my insurance company to explain why I had to have re-work done so quickly. The insurance company and my new dentist asked that she PAY ME BACK for the work she did. I went in for regular dental work and needed two fillings. I warned her up front that since I was a pre-teen, I have had a very abnormal reaction to numbing agents. It takes A LOT to get my numb. This is because I have a central nerve that runs VERY close to the surface. I have had multiple doctors confirm this. She said okay, no problem. When the work started she gave me one round of numbing and tried to start work. I told her, "I'm sorry this is very painful. I told you I am a little different." She said, "Oh you just need some more time for it to work." OK. She tried again 15 mins later. Again, INTENSE pain. I said, "Please, I am telling you, this is still painful." She reluctantly gave me another round and waited another 20 mins. (Mind you I am now 45 mins in the chair and nothing has been done). She tried again and I said it was better, but still could feel things. She said, "You shouldn't be able to feel this." And I reminded her for a THIRD time that I have a different physiology than many. She then leaned into me and asked, "Well I know you may not want to say this, but are you on drugs?" EXCUSE ME?!! "Well this would happen if you were a heavy recreational drug user. You should just tell me if you're an addict. That would make this easier." I was STUNNED. I had warned her prior to doing ANY of this that I have had trouble with numbness and THIS was her reaction?! It sadly bears stating, that I am a black woman... I hope that is not why she made this ridiculous and offensive assumption, but ..... "NO." I told her. "I am NOT an addict or drug user. This is exactly what I told you about before we started nearly an hour ago." "OK if you insist... but it really would make things easier." I wanted to get up and walk out, but I am now mid-drilling (she did SOME before I couldn't take the pain anymore) and I didn't know how to leave with my mouth LITERALLY mid-procedure. When she finally gave a final round of numbing agent and I could take it. But since we were so far behind she kept stopping the work and going to work on OTHER PATIENTS in the middle of my procedure. Finally 2 hours in on 2 fillings, she barely buffed my fillings and said...OK you'll have to come back another time for me to finish. The feeling in my mouth was UNBELEIVABLE. The filling was so rough I could feel my tongue was going to be rubbed raw. My jaw was ACHING (I have TMJ) from holding it open for 2 hours. And what I didn't know is that her work was so harsh that my gums would recede. They are STILL (a year later) not normal and I have to have my new dentist put a protective sheath around them every 6 months or so to prevent pain because my gums have never been normal again around those teeth. My new dentist is lovely. She Immediately LISTENED when I told her about my issue with numbing and I have NEVER had a problem again. When she saw the work Dr. Nguyen had done, she was so disturbed she said she wanted to make sure she documented the HORRENDOUS work she did so that it could be corrected without me having to pay out of pocket. (Insurance companies will not pay for duplicative work in the same 6 month period without documentation.) The insurance company agreed to pay -- process that. I asked my new dentist what I should do about this. I was traumatized, discriminated against and my teeth were REALLY messed up. She said the only thing I could do would be to ask for the portion of the work I paid for to be returned. When I called Dr. Nguyen's office to explain. Her staff was again, kind but all I received from her was a folded blank piece of paper in the mail from Advanced Dentistry, with a check for $248. PLEASE DO NOT GIVE Dr. NGUYEN YOUR BUSINESS. DO NOT TRUST HER WITH YOUR DENTAL HEALTH. PLEASE don't be me.