The lady answering the phone at the front desk (name starts with a B I believe) is rude and nasty!…read moreMy mom called in concern as to why she received a $50 bill and insurance is supposed to fully cover, then the lady had the audacity to have an attitude instead of being of ASSISTANCE. Where's your customer service? In the first phone conversation, she refused to remove the $50 charge and told my mom to contact the insurance provider instead. Frustrated, my mom then tells the lady she won't be coming back and to cancel the appointment she was having later in August. Then moments later, my mom received a call back stating somebody in the office removed the $50 charge -- what they should've done in the first place. Now the part that blows me is that lady tells my mom "but you will have to find another provider as we cancelled your august appointment" with a voice of tone as if my mom is no longer allowed there. When in reality, my mom had told her in the first phone conversation SHE NEVER WANTED TO RETURN. Then the lady on the phone ends the conversation after my mom says thank you & goodbye, with attitude saying "mhmmm". Not you're welcome or have a good day, anything? -- If you don't have any sense of professionalism or customer service, get a new job. Because you're clearly unfit for the role. Side note: there's a sprinkle of racism involved here because clearly my mom is a woman of color with an accent so the person on the phone at this dentist office was getting annoyed and frustrated.

A very rude lady at the office scheduled my appointment so early that I couldn't make it on time…read morethe next morning I called she told me I would have to pay $75. I told her that I could not pay the $75 and the company blocked my number!!!! This is one of the closest dentist to my house. I have coverage for in walking distance from my house and they blocked my number. very disgusting

This is late, but my dentist was successfully able to use Invisalign to correct my jaw! Looking…read moreback, I am disappointed I chose Sound Orthodontics--my dentist did a way better job, I got much sturdier retainers, and I would have paid way less.

Getting my braces off :) 2 1/2 hours to remove these suckers; put in a permanent retainer on my…read morelower teeth and did the molds for my removable retainers. The staff and dental assistants are one of the nicest girls I've had work on my teeth for the last 2 1/2 plus years. Im extremely satisfied with the work Dr. Hou did to straighten my teeth and I highly recommend him to everyone.

I've been going here for years. I started going to them to correct some bad dental that was…read morepreviously done. They are damn good at their jobs and quite compassionate to someone who was highly nervous and could only cry. I wouldn't dream of going anywhere else at this point. Everyone in the office has this same caring concern for your wellbeing.

I left Benca Dental (several names used for practice) over a year ago. I should have left mush…read moreearlier. My expensive experience with veneers (to cover chipped teeth) was not a good experience. Benca refused to brighten my veneers and told me if I wanted brighter teeth I just needed to wear red lipstick!!!! I advised her I don't wear lipstick and she didn't know what to say - but she made a lot of money off of that procedure. I also found charges for procedures NOT performed. Scam? I did get those charges removed but I was the one who found the error. Also had a tooth that was loose and care was pushed off for months. Finally came to the only care left which was to remove the tooth. Poor care. Final straw was to finish up an implant. Should have been about 30 minutes for final appointment. Instead the final product was so poorly constructed it took 2 days and 4 office visits to finish the implant! Yes, I should have left a long time ago. For those seeing this dental clinic, GOOD LUCK!

From the begining i love my experience at Dr.Povolny orthodontics clinic.They treat me good and all…read moretheir staff are awesome.Terra is very helpful and she always answer all my question and she got my braces appointment so quick.So i just had mine yesterday 3:30pm,i was taught braces can put 1-2hrs but mine takes a little longer because some of my teeth are complicated to put wire.Thanks terri for the patience putting it on and ofcourse for the help of dr.Brian he instead do it to speed up the process. Will update my experience for my next appointment.

Great staff and office at Dr Povolny's. They are flexible with my schedule and fitting me in for…read moreextra adjustments. My progress has been faster than I expected and Dr Povolny answers all of my questions. They work out several payment options to fit your style of billing. Would recommend Dr Povolny and his great staff to anyone looking for Orthodontic care.

As I sit in bed with my retainers on, I can't help but reflect on the amazing experience I had with…read moreDr Peralta and staff. It was a long 3 years (1 of those covid). Thank you for the amazing experience and TLC you gave my sister and I during this journey. I have been referring my friends and their kids to your office and will continue to do so. You guys are the best. It was challenging making the trek to the West Seattle location with the bridge closure which is funny now that I think of it... the month I got my braces off... they open the bridge!!! P.S. I've also been referring strangers I meet who I think need braces. So far no fights but much appreciation when I make that referral

This has been one of the worst experiences I've ever had with any business type. They will do the…read moresame bracket over and over expecting a different result, the workers would rather talk to each other than focus on working on your mouth (I've been stabbed in the gums by two different people because they felt they needed to look up and talk while working). Also, the front office and the actual workers don't communicate. One side tells me to come in for original appointments after needing a fix and then the other cancels appointment after I had to take time off work to come in. The office doesn't explain why they keep doing the same brackets over and over even when I questioned them saying my teeth are hitting the brackets, they said it was fine and it wasn't as it broke repeatedly. I was never presented with different options and when I asked about transferring my treatment, they first lead with I would owe them the full amount for treatment (bullying), and then the next time I was in the office, they tried gaslighting me that I was bullying them. Please disregard their reply as it's just them saving face.

Do a great job on our family - friendly and billing is taken care of right away. Like all up front…read moreno "mail" surprises. Clean and friendly

Best dentist I've ever been to. Triple checks cavities. Top of the line gear, service, and care…read more Dr. Bill and his staff treat me like a friend.

I felt comfortable from day one. I started my journey to get…read moremy teeth aligned with Invisalign. My teeth did not look bad, in-fact, friends and family thought me vane to have my teeth straightened. I encourage anyone who wants to have a better bite where the teeth come together in a way that does not make them ware incorrectly or in my case crack and break simply from clenching my teeth while exercising or manual labor, do it. They care I was given from all the staff at Smart Orthodontist Group was better than expected and have become an extended family. Tina, Ally, Joanne and Dr. Sam Finkleman showed me that, like myself can show great pride in their work and the person sitting in the chair is most important. Thank you all for guiding me and helping me get to my goal of being as healthy as I can be, not to mention, an amazing smile. T.J. O'Bey

I've been coming here for more than five years. And since moving to north of downtown Seattle, I'm…read morestill making the drive every six months. Why? I'm a fan of Dr. Ma. She's down to earth and pays attention to detail. She was able to catch decay and potential cavities that were missed by someone else. I'm not a fan of the hygiene person as I think she is rude at times but I suck it up. They don't try to pressure you into getting this and that. And you get a toothbrush, toothpaste and floss after your visit.

The care is generally fine, but they are constantly trying to upsell you on killing the bacteria…read morein your mouth with UV light, or charging you for cancer screening!? Like you are seriously gonna be looking in my mouth for 20 minutes and not tell me about some potential cancer because I didn't pay you an extra $30? I also have to listen to the hygienist talk about cryptocurrency. Year after year she believes she is going to be a millionaire and if she just holds on oil prices will pop and etherium will go up 1000%. This is clearly a corporate run dentist. Go find a family run dentist that will actually look after you.

I would give no stars if I could, angolkar was abrasive and rude his staff felt judgmental. Dental…read morecare is not only for patients with perfect teeth and expensive insurance. I left with my mouth bloody and felt absolutely awful. As a caregiver myself I've met a lot of health care professionals and this office was one of the least compassionate offices needless to say I would not recommend this business.

The best orthodontist and staff! Both of my daughters and now myself have been coming here for…read moreyears started at the issaquah location and followed when they moved permanently to tukwilla n seattle. Great prices, payment plans, excellent service. Highly recommend!!

Greatly improved both my son's and my teeth! I went the Invisalign route and my son had regular…read morebraces. Happy with the results.

I read the review about not liking someone due to their skin color. Obviously I wasn't there and I…read moredon't know the situation but from my experience as a black woman. I have never been treated any other way but with kindness, care and honestly like family. I had braces way back in my teenage years and honestly they made a payment plan with my mom so I could have something that bothered me more than anything. To straighten my teeth. Many many many. Did I say many lol years later I needed more straightening. I wasn't loyal to my retainer and my daughter needed braces also. I could only think of Des Moines Orthodontist. I knew the treatment my daughter would get and the results. They are also a drive as we live in Gig Harbor. Again, I'm not trying to argue with what you experienced but maybe it was something else or simply a misunderstanding.