Eric is fantastic! Talented and kind! He was able to hem a pair of jeans for this short girl in…read moretime for a trip..same day! Would never know the jeans were altered! Will be a repeat customer! Thank you Eric!

I am not one to give bad reviews, unless its food. But for what I paid and for as long as it took I…read morefeel I must speak out. This was a very rare coat..in fact I bought the last one. I took it in to be tailored as it was a bit over sized. When told that wasn't something he wanted to tackle.. I asked to have a zipper installed as I am a disabled vet and had problems with the original snaps... long story short he removed my snaps (The zipper was behind so no need) installed fake "Rivets" and didn't even seat/secure them with a tool..just pushed them in "Plugged" the hole with them. Well I lost two of them the first night I wore it. I found them on the floor. I ordered a tool to see if I could seat them, but I bought cheap wrong dies that wouldn't work. The second night worn, the zipper tore loose from the hand stitch. All in all this was beyond a shoddy rushed job that I waited over a month for. I paid $200 for the coat and $150 for this "Work". I didn't take it back and complain, I figured this is the work they do and didn't want to wait weeks again to wear a football jacket when the season is about over. I know how to sew (Thanks grandma) so I will take the $150 loss and just do all the work all over myself. So maybe I got a bad day job, I don't know...but I am throwing this out there to all. If it happened to me with my prize item..I would think hard about giving them your item. I am adding pictures of rivet heads, holes in jacket and zipper and stitching.

The people are very rude! If you don't speak fluent Spanish I wouldn't even bother going in or at…read moreleast bring a translator. The best you get in there is choppy English and when I phoned in my friend who is fluent in Spanish the main lady was very rude and said "no have here speak english" pointing to some lady sitting in a chair. She destroyed the bottom of my daughters dress for her Senior prom took away the flow and turned it into almost pleated when we needed it shortened. When we went back to see why and if it could be fixed she immediately blamed my daughter for the mistake saying she told her this would happen. She said a lot of stuff and then my friend translated back to me and none of it was "sorry for the confusion lets see what we can do" It was all "I told her it would ruin the dress"...etc and she did NOT tell her, my wife was there during the conversation the part they understood. She said there were two ways to do it one would cost xyz the other would cost xyz. Never did she say it would change the dress completely! DON'T waste your time in here. We took the dress to Lee's Tailors at Haywood Mall and the lady there is SUPER sweet and empathetic to the situation. She explained why the flow changed and that we should have had that explained to us before the work was being done. She made it seem like they could fix it and that they would put a rush on it because my daughters prom is Friday at a very fair price. In other words excellent customer service. We have two more daughters with future proms and the new place will get all of our business.

I love coming here and having quality work done, timely and with care. Never a problem. Thank you!read more

New owners took over the business a year ago. They extended the hours and made a great transition…read more Continue to bring my business to them on a regular basis. Excellent work.

I had a disappointing experience here with the new ownership. I went to pick up my leggings after…read morealterations and paid, but before leaving I noticed the threading had been done incorrectly. I brought it to the owner's attention immediately and was told they would fix it. I then had to wait around for about 20 minutes, only to be told they still needed more time and that I would have to come back the next day. While I am waiting, I am hearing the owner get defensive with another patron regarding black spots on her white dress that were not there when she dropped the dress off. The lack of accountability for the inconvenience was frustrating. When picking my leggings up for the second time, I asked if there could be any sort of partial refund or discount since the work had not been done correctly the first time that I had to point out, and required multiple trips, but she refused and got quite defensive at me, similar to the day before with another patron. In the end, the issue may have been corrected, but the overall customer service experience was poor. I will not be returning.

They are EXCELLENT! The lady at the front was super sweet and empathetic to what had happened to…read moremy daughters senior prom dress by a different place. She even put a rush on fixing it and the cost was very fair! Didn't even charge extra for the rush! The first place cut off the "horsehair braid" from the bottom of the dress to shorten it and it made the dreas look COMPLETELY different it akmost looked pleated. The other place said they couldn't fix it so we took here to Lee's Tailors and they fixed it which made my daughter so happy and relieved which made me happy and relieved lol. We have two more future prom girls and will definitely be bringing their dresses, as well as any other tailor work, to Lee's without question!

Alterations on husband's suit for our daughter's upcoming wedding…read more The staff is friendly, courteous, and skilled. Their prices are fair in accordance with the quality of the worl.

I had a hole in my stretchy pants and they fixed it up real nice. Hard to tell it was there in the…read morefirst place. 10/10 recommend. Great staff and great customer service.

Very thankful. I had a last minute alteration and they made it happen same day. You all saved me!…read more Thank you thank you

Very friendly and the quality of work is excellent. The price for the work is fair. They offer an…read moreexcellent value. I needed some patches sewed on and they were aligned perfectly. I highly recommend this business.

Superb work! She is a master of her craft and always does an excellent job. Her pricing is more…read morethan reasonable!

My daughter brought her wedding gown to Kitty's for alterations. The owner apologized for missing…read more"add hook and eye" on the order. They had to add them when she waited. When she put the dress on last night for me, one of the straps that they had shortened was not the right length. Someone helped her put the dress on THREE times the morning she picked up and no one thought it was important to adjust it. The stitching on the lining and pads looked like novice work. After the wedding, I'll post pictures. The hustle loops are loops of elastic thread. thankfully it was only $25 for those three loops and buttons. There is no pricing transparency so we were surprised by what we paid. The owner told me that she would give pricing estimates from now on. I'd encourage you to ask and get it in writing. Disappointed.

Totally ruined a brand new dress of mine by cutting it too short. But their customer service was…read moregood and they reimbursed me for the dress value, but not the alteration cost.

I highly recommend Katie's!!! I recently purchased a pair of…read more100% leather trousers from Poshmark and they were too small. Really wanting to keep them because they're a rare find and absolutely beautiful, I knew I had to find someone besides Spartanburg's popular alterations choice because they're way too expensive. A little worried about this alteration, I searched and decided to go with Katie's and I cannot say enough good things about the whole experience. They have a beautiful, clean and bright studio that smells so nice. From the minute you walk through the door you greeted with such warm and friendly attention. They take their time and really listen to what you're needing done and what you're envisioning for your garment and then take your measurements. I was expecting it to take a at least a week or two, but she had me to come back in a couple of days! When I went back to pick them up I was amazed! She went above and beyond how I had envisioned them turning out to look like. The quality of work is impeccable!!! They have you try on your garment to make sure it looks and feels right and these trousers fit like a glove now. I had brought cow print material because there was no where to find leather to match the leather of the pants and they already have a western vibe, satin lining because they were satin lined, elastic if needed and upholstery thread to match. She used the cow print material and satin fabric to make the additions and even put the zipper back in with a hook closure. They are absolutely beautiful!!! Oh! And the cost for this alteration was more than fair!!! I would have probably paid double if not triple if I'd went with the other place. Katie has my business from now on with alterations!!!

They did a great job for a really good price. Service was provided quickly. Highly recommendread more