Sam provides great customer service at much lower prices compared to the dealer. I would definitely…read moreuse Master BMW in the future and recommend this shop to others. My BMW X5 requires air bags springs and top oil gasket replacement, and Sam took the time to diagnose and test to validate what must be fixed. He is ethical and technically strong. Sam also provides me with warranty for the repair which puts me at ease. The dealer prices are ridiculously high, so it is nice to know that they are other affordable option with quality service. The car was fixed within 2 days and on time as promised. Thank you Sam!

I rarely leave negative reviews, but I feel obligated to share my experience…read more I brought my vehicle in for a routine oil change with Sam, and immediately afterward my car began leaking a significant amount of oil onto my garage floor. Prior to the service, I had never experienced this type of major oil leak. Because the amount of oil leaking was alarming and made me feel unsafe driving my car, I stopped driving it and took it to another mechanic that was located closer to me for an inspection. Upon arrival, they immediately noticed the excessive oil leak. After inspecting the vehicle, they determined that oil had leaked throughout the engine bay, saturated the drive belt, and was actively leaking onto the floor. They advised me that continuing to drive the vehicle could have resulted in serious engine damage and that I was fortunate the vehicle made it to their shop. According to the second mechanic's inspection and written findings, the excessive oil leak was caused by a broken oil filter O-ring associated with the recent oil change service. As a result, they had to replace the O-ring, perform another oil change, replace the oil-soaked drive belt, and clean the oil that had been sprayed throughout the engine bay. This left me with hundreds of dollars in unexpected repair costs that I would not have otherwise incurred. I documented everything with photos, videos, repair invoices, and written findings from the second mechanic. When I contacted Master BMW and spoke with the owner Sam, instead of accepting responsibility for the findings, I was told that my vehicle may have already had an oil leak. However, the second mechanic's inspection, diagnosis, and written documentation identified the oil filter O-ring from the recent oil change was the source of the leak. Sam offered the option of having my car towed back to his shop (Master BMW) for inspection, but after experiencing a major oil leak immediately following the service, I no longer felt comfortable having additional work performed here. Once I re-did my oil change with the second mechanic (in order to identify the leak), I was then told that because I had not returned the vehicle to Master BMW for them to inspect, they would not provide a refund for the oil change, reimburse me for the resulting repairs, or take any responsibility for the damages. To make matters worse, I had already been without transportation for several days and was informed that the owner, Sam would be out of town until the following week. I could not wait another week without a vehicle, so I had no choice but to pay another shop to repair the damage so I could safely return to work. What disappoints me most is not that a mistake may have occurred - mistakes can happen in any business. What is disappointing is the refusal to take accountability after another mechanic identified and documented the source of the leak, as well as the unwillingness to work toward a reasonable resolution despite the additional expenses, lost time, and inconvenience this situation caused. I've uploaded for reference on how bad my oil was leaking.

I used to have a '93 full size white Ford Bronco. Yes, an "OJ Machine." Since I never go to…read moredealers, I was looking for an independent place to get some repair work done. It's not as easy as you might think to find a place that specializes in domestics. Since I lived in the neighborhood, I had driven by many times and seen older American cars being serviced. So when it was time with my Bronco, I gave them a shot. Everyone is always very pleasant and professional. Prices aren't cheap, but they're fair. They also stand behind their work. When my truck was making strange noises after a repair, I took it back. They were happy to do further diagnosis and repair at no additional cost. If you live in the South Bay and you have an American vehicle from 1955 to 1995, this is probably your best possible choice. I have also referred my mother-in-law, and she brings her Ford Escape here religiously. Her husband, Bob K. also brings his Tahoe here. His review is below.

This is a good garage and have a good trust for them. They are not the cheapest but they are not…read morethe most expensive. Our family has been going for years. Replaced a complete engine on my 69 Chevelle to other large and small repairs on every car we have. I like that fact that we have been going to them since 1992 at least and if I have minor problems that I can fix but have question on they are willing to lend advice when I do that work and when their are issues I have had them resolved..

I've been going to this shop for about 4 years now. They have repaired my tire. Shaved the rotors…read moreand giving me a few oil changes. I always haggle with them about the price yet they stay firm. However you get what you pay for in life. They take very good care of your car. So fantastic work. And yesterday I went in just for an oil change and they even fixed my key fob for free (although they don't do that kind of work)

The whole team here is amazing. All extremely knowledgeable and professional. Service was a breeze…read moreand I will be coming backing for any future maintenance, upgrades or repairs.

Needed a front end alignment on my truck after doing all new suspension. Called and made an…read moreappointment, dropped it off and came back a few hours later. The truck drive perfectly. The cost was good $85, A+. Communication was good they called to confirm and called when it was finished. I would use this business again for sure when any of my cars needs an alignment.

I took my 1967 Ford Ranchero to John at Johnson's Alignment, and I couldn't be happier with the…read moreresults. They did an outstanding job straightening out the front end. They replaced the bushings and straighten a bent support for the strut arm, John went the extra mile to straighten the metal frame to get everything sitting exactly right. I was really impressed with how much they respected my time. They got the work done right on schedule, and I was even able to wait while they finished it up. If you have any alignment issues--especially with a classic--go see the guys at Johnson's. Outstanding service. Thank you!

Definitely will be coming back! The team is incredibly welcoming, professional, and honest. I…read morereally appreciated how polite and attentive everyone was. Kyle was especially informative and took the time to explain everything clearly. They completed all of the services right on schedule, including a battery replacement, vehicle inspection, coolant service, and oil change. What stood out most was their transparency - they reviewed all pricing with me in advance, so there were no surprises. Great service, fair pricing, and excellent communication. Highly recommend M&N Automotive!

I brought my old truck in for an A/C Service. My appointment and service arrangements was all…read morehandled by Kyle. He is very professional and knowledgable with my vehicle. The work was done by Jerry, the owner himself. I took a nap and got a call that my Yukon was ready for pickup. Exceptional service from the boys at M&N Automotive. I am looking forward to getting more work done here. Thanks guys!

They're great and very knowledgeable. They also work on diesel engines and will try to get your car…read moreback to you as soon as possible. Also offers different but similar sources for parts if you want OEM or not. Small thing, they will require a diagnostic but it's well worth it. They're very thorough and will provide a full and detailed list of recommended services and repairs. I felt very looked out for, and based on my interactions, I can see they try to get the best value for the best possible service. Highly recommend them.

Pete's Autohaus is a great find. I was looking for a reputable Mercedes shop in the area and after…read moremuch research, decided to try Pete's Autohaus. They know customer service and their prices were comparable to the market. I was impressed on their efficiency and follow-up as I had a couple of things I wanted changed and they were right on it.

Straight up honest! Strongly recommend…read more Peter is good! Was quoted an estimate but labor was more than estimate. They charged me the original price. Rare these days! Thank you. I'll be back.

Super honest, great work and efficient. What more could you ask for?…read moreI've been coming here for years and they've never let me down!

100% recommend! They did a great job on my Mitsubishi Outlander Sport and even washed it before I…read morepicked it up!

A humble looking shop that boasts incredible knowledge and service. You could say, this is my car…read moreguy. They have been fair, transparent, and honest with fantastic service. They make intelligent parts decisions, educated me on options, and provided solutions. What more could you ask? They are a tremendous mechanic operation.