I was assigned this service provider from my Subaru Roadside Assistance program. The agent gave an…read moreestimate of 20 - 50 minutes. From that time is was 35 minutes to arrival, but shortly after the 20 - 50 minute estimate, the provider called me to give me a more precise time which exactly matched their actual arrival time. The provider was fast, efficient, friendly and the service call was free with the Subaru new car warranty coverage. So my cost was $0 plus the optional tip (which I was able to do seamlessly on Venmo). So, in total, this was an equal or better experience than any other service call I have previously utilized with other vehicles.

1,000/10 recommend Me and my Friend were on the way to the…read moremall when she hit a curb so hard that we were airborne. She popped both of her left side tires ( She just got these tires 2 days ago). We called multiple places and got turned down (mind you we are 19 year old girls stranded in Syracuse where we have never been). Tony was our hero, he called multiple places just to get us in and helped. When we didn't know the tires sizes Tony didn't hesitate to come look at the car and help. He lined up the tow truck and the garage to get the tires changed. He also got us estimates, good prices, and drove us to the tire place. Tony was cracking jokes the whole entire time and made us feel more comfortable. If my friend ever pops the other two tires Tony would be our first call. #weloveTony

I called AAA for a tow after an accident . I was not in the road or impeding traffic so the cops…read morelet me call for my own tow. Well these ambulance chasers showed up loaded my car in the bed without saying anything to me so I assumed they were Aaa . After it was loaded he comes over and says "you can find your car here " and hands me a business card . I told him I assumed he was Aaa I had already called for a tow and he said I'm not taking it off my truck . They charged me 300$ for basically stealing my car .

Got my car stuck in the church parking lot - called Jim's Service center and roadside assistance…read more Busy day, so they warned me it would take a little while to get to me (no issues - good forewarning). Called me before they arrived - courteous, and professional; essentially did all the work - I just watched. I would call them again if I had any issues - good and trustable company

Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few…read moregarages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have. To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop. I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up. Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs.

Always so grateful to have such a reliable mechanic. Anymore I usually just go for basic things…read morelike oil changes or tires. Recently had my snow tires swapped, for example. I know that Tony will not try to cheat me and his staff will do good work. Easy enough to drop my car off, they usually have it done mid day. Highly recommend this shop!

***BEWARE*** My wife…read moreneeds to replace her Volvo XC90. We made an appointment to test drive a vehicle. My wife pulled out onto a busy road at a busy time of day and immediately said there was a problem. The car was in "turtle" mode. My wife turned right as soon as she could which means we had to turn left to get back. The car literally wouldn't move. We were very close to getting hit more than once. The car finally moved. No big deal. Stuff happens. I was upset that the salesman didn't make sure the car was ready to go but I was not mad until he said "I told the service department there was a problem with that battery" Then I got mad. He knew there was an issue. Didn't ensure it was addressed and put us out into traffic like sitting ducks. I have 4 kids. I have 4 Volvos on my insurance. I have occasionally gone to this dealer for parts and service and have always had excellent service. This erases all of that. I called the dealer to get the manufacturers reps phone number. I was told the owner would like to talk to me. I waited on hold for five minutes and hung up No one called me back...

Both sale and service are dreams at Alan Byer…read more Our MB wagon caught fire in Dec 2017 and we needed a car fast to be able to transport our dogs. We were unhappy with the level of service at the local MB dealership and looked for an alternative. We ended up buying an XC70 at Alan Byer and had a wonderful experience. Debbie Matticio was great to deal with for the purchase and over the three years - service was great. Much more responsive than at the MB place. While the XC70 was a great vehicle and was wonderful to take our dogs to shows, we got a little tired of the SUV-like driving experience. So a bit ago we started to look for a more fun wagon again. This led us to Debbie again. Who steered us to the perfect car - a V90 wagon. They had one that is a beauty. Again the sales experience was a dream. They did everything, trade-in was easy, fair and all in all a great experience. Because of Covid-19 rules, the delivery of the car, had to be "contactless", so no sitting in the car going over its extensive technology. But Debbie and her son, generated a video and are available by text for pointers. So we have had a wonderful experience. We recommend to anyone looking for a great and safe European car, with exceptional service and sales support to check out Alan Byer - and ask for Debbie.

I was having issues with oil pressure yesterday in the middle of a long trip and had to pull over…read morein Oneida. These guys were able to look at my car immediately, identified a pressing problem with the car and let me know that it was safe (enough) to finish the trip in almost no time. They offered no charge for their advice, and I made it home ok. I can't recommend these guys enough. I also posted this review on Google.

Had a car accident and took my car to them. They've got quite a racket going. Bring your car there…read moreand you can rent a vehicle there for convenience, but then it take longer to get your vehicle fixed so they get extra rental from you. It took 6 weeks to get a bumper headlight fender and tire replaced. when I picked it up the check charging system light was on. I told them but the owner wasn't there so was told he would call me. When I left the front tire was bumping.despite them supposedly balanceing my tires and an alignment. after 4 days and 2 messages left by me I still haven't heard from them. I'd hate to e one of his employees as well he yelled at a worker in front of me then told me all the guys who work for him need babysitter after the guy left.

Brought my car to Midland collision after an accident, they were very professional and also helped…read moreme with my insurance company, I just picked up the vehicle and it looks like it just came off the showroom floor (inside and out). thank you.