I cannot say enough amazing things about Dave at South Coast Self-Storage! Dealing with storage can be incredibly stressful, but Dave worked with us every single step of the way. Throughout our entire time here, he has been understanding, professional, and genuinely supportive. It is so rare to find customer service this compassionate and dedicated. If you are looking for a storage place where you are treated like a person and not just a unit number, definitely go to South Coast Self-Storage and ask for Dave. Thank you for everything, Dave, you are absolute gold! read more

The sales team here is very uninformed. Learned the hard way that the call center is not based at the location but some other location entirely. Couldn't tell me much about the layout of the property and was told I'd be on a ground floor with easy access. I ended up with a second floor unit and the initial size I was recommended wasn't large enough. I went with the bigger size which didn't "qualify" for the same promotion so my price jumped substantially from what was expected... All these storage facilities seem to prey on people in times of need and I thought a new one in my new county with a new brand would be different.... Sadly I was wrong read more

Dave is honest, friendly, and just all around good guy. He was really helpful when we moved in and again when we had questions on downsizing. read more

I am a teacher who was displaced because of massive layoffs. I needed to find storage for my classroom materials/belongings and was excited to have found SC SS after my phone call to get information and ultimately reserve a unit. When I reserved and placed the deposit for my unit I was told it would be a ground floor unit and that there was a complementary truck. The truck was reserved. I scheduled my entire day around the 930am pick up of the truck and checking in at the location. When I arrived I was told: 1. My unit was on the 2nd floor. To get a ground floor it would be nearly double the cost. 2. The elevators were down and there was no ETA on when they'd be operational again. 3. Because I got a 5x10 unit the reservation for the truck was pointless bc I didn't qualify for it. When I expressed that it all went against what I was told and the very reasons WHY I went with the company, Chris, was apathetic and had no service solutions. He refused to provide manager contact. He refused to CC me on a request for a refund of my payment He told me it was a paperless facility and I'd have to wait to hear from the district manager. It was an absolutely disgusting display of service. How this place has the ratings it does is beyond me. read more

I don't usually post reviews, but customers need to be warned. This place is a SCAM. I received a promo to move into a 5x5 rental. After that, my normal rate of $74 was to go into effect. My promo ended, and I just started paying the normal rate when I found out my rental went up 55%. When I inquired about it, I was told management assessed my unit and said it was now worth $133. They claimed that they sent me a rate increase letter by mail, but I did not receive it. I've rented many storage units. I have never seen or heard of a 55% increase after the normal monthly rate goes into effect. In addition, this location is in Santa Ana. No way is this 5x5 storage unit worth $133 a month. Don't get fool by the complementary truck. I was told it was broken when I inquired about it. There's also bird poop all over the rental walkways. Birds live in the storage. The manager, Dave, is good, but you can't ever get a hold of him unless you go to the office. Management phone system ensures that your calls only go to the Call Center and not to him. I called him many times while in the office with him, and not once did his phone ring. read more

Dave at the front desk was awesome. Very nice and genuine. Got me going on a storage unit. Even used the moving van for free.

WARNING: BAIT AND SWITCH WITH DOUBLED PRICES. Do not store your items here. I rented a space because I was switched jobs to be a peace officer and needed to save money while going through academy. Fast forward 2 months, I'm now in training phase as a an Officer. This place will lure you in with decent rent then DOUBLE it in 3 months. My bill is going to change $170 to almost $300 going forward. What a scam!! read more

I've had my things stored here for 2 years with no issues at all. Dave in the office was very friendly and super helpful! Would highly recommend trusting your things here! read more

Wish there was a 0 star. So it's only been another 8 days since I left the review and no refund check and nobody has even bothered to contact me after I bother to reply to that reply to my review where they said someone in mgmt would reach out to me. And all for $48.13! Pathetic mgmt, pathetic organization and accounting dept I guess. I suggest to everyone do not put a deposit down unless your certain your going to take the rental, I wish I hadn't. RIDICULOUS! read more

EJ did a fantastic job in explaining coverage and showing us around the place! Everything was clean and organized and gave us a great tour. Lorena was a fantastic help in explaining the coverage and all. Both did a great job helping me through the entire process. Please come to them, WAY BETTER then all those well known spots!! read more

Dave was very friendly, responsive and courteous, and got me set up with my unit in 15 minutes. Highly recommend!

Lorena and her team has made this transition from Sacramento so easy and effortless. The storage itself is clean and spacious. I like to get to know the staff of the place I'm storing my belongings at and I can only say amazing things about them. Overall experience was great and highly recommended for any of your storage needs. Thank you team. Huge plus is they have a truck available to you, of course upon availability, to use if needed. 5 stars! read more

I'm moving out after 5 months with South Coast Storage and have to say, it was the easiest process moving in and has been the same thing moving out. The facility is clean and provides everything you need to move items in and out. Office staff has always been the nicest. Monthly payments are extremely easy, quick, and automated through the phone. 100% would recommend for anyone looking for a short or long term storage rental. read more

So this place constantly will increase your rates. They increased my storage rate twice last year during the hardships of Covid. My rate is nearly double from what I signed up at. So in the last 12 months I've received 3 notices for rate increases. read more

Moving is never fun but Lorena made everything 1000 times better. The check in process was fairly quick. I borrowed their truck to move my stuff, and because I was moving from an apartment on the third floor in LA to their location in Santa Ana during traffic hour, it took longer than expected. Lorena patiently stayed after hours and waited for us and made sure we got everything we needed. The storage unit is nice and clean as well read more

Went in to check out the faculty. Kimberley was working and was very accommodating. She took the time to show me what was available and explained the procedure. The facility is clean, well organized and very secure. I rented on the spot. Thank you Kimberly. I appreciated your southern charm and humor. read more

Nick was amazing! He was very friendly and informative. He made us feel comfortable and safe. Took us a around the property and was thorough. Thanks Nick for helping us get our storage! read more

Jocelyn helped us tremendously today! Great attitude and super helpful. She definitely went about and beyond to help us with our needs. I actually called about the storage to make reservations the other day and Matt was super helpful as well! Everyone I have dealt with so far has been really kind and able to answer any questions I have. So far, units and all buildings are really clean, no odors, nothing I've seen out of the ordinary. Will update once we're more situated. read more

I've ben with them on and off for about 7 years. I recently moved out. And my experience with them has always been amazing. Lorena has always gone above and beyond to help me out and explain things to me in a living manner. I appreciate her slit. Matt made my move out easy and stress free. Even the cleaning staff helped my move out be smooth. Thank you to your whole team! -Sarah K. read more

Fenomenal Customer Service. State of the art Facility. Great staff Awesome Rates! Highly recommend read more

I was in need of a storage unit and Iam glad I found this location near me. It is in a nice area and the price was reasonable. Lorena and Adam did a great job. They were both very helpful and knowledgeable. Great customer service. read more

Definitely would recommend this place if you're looking for storage!! Lorena, the manager, helped us the whole time, was very professional, and answered all our questions. Plus, she laughed at all my husband's bad jokes. It was easy to find the office because there were clear signs that lead you there. The prices are actually better than the other storage units close by. A plus is that it is month to month so you don't have to worry about contracts! We were also told if there were any last minute changes, like getting a bigger storage unit, there won't be any fees. Overall, this place really made an impression and had good customer service! read more

Well, I have to say, something fishy has happened. I did write a review for a lovely friend of mine who had a terrible experience at this facility and I no longer see it under reviews. In fact, there was a response from their Corporate office in reference to my post, asking me to get with them. The fact of the matter is my friend did send the regional supervisor an email explaining everything that I had posted for her and she got a brief reply back from her, saying that she referred her email to upper management. And she has not heard anything to date and it's been over a month. They never contacted my friend. How unprofessional is that. And all these reviews are the manager, maintenance, and cronies and friends of the company. I know I'll never store here now. read more

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Great experience getting a locker here. Lorena is very friendly and helpful. Have had locker for 3 months, always easy in and out. They have a few pallet carts to make item transport easy as well. read more

This is a hidden gem and price is fair for what a person needs to store junk that don't fit inside garage. Lorena the Manager is amazing and she make sure customer is taking care of. I would recommend this place if you need a reasonable storage place that provides fair pricing. read more

This Storage facility is very clean and secure. Easy access with plenty of dollies and forklift. They even have moving trucks available. Lorena was very helpful, fast and efficient. I rented my unit and the next morning had movers move everything in. Over the years I've used numerous storage facilities South Coast Self Storage is the best so far. Nice galvanized steel structures built inside of a building. Very nice. read more

Been calling for three days and sent multiple emails to vacate my unit with no response. Overall bad customer experience for the move out process. read more

South Coast Self Storage is a great choice! The team is super helpful, especially Lorena (property manager) and Raul. The facility is secure, very clean, and well-lit, which is super important as it definitely gives you peace of mind knowing that the premises is safe. The moving truck they let you have is a great help, as it is a legit moving truck, and not just a full-sized van. I definitely recommend choosing South Coast Self Storage! read more

HOURS The access hours are different than the business hours for the office. The access hours are 7 days a week from 7 am to 9 pm. They lock the gate at 9 pm sharp, so don't get locked in. FACILITY The storage facility is very nice and I love that I was able to get a smaller unit on the ground floor. The units are clean and easy to access on the ground floor. The gate is secure and you have to punch in a code to get through the gate. MOVING TRUCK You can reserve the moving truck for free! You only have to pay for gas. Reserve it in advance to make sure it's available, but it's a great feature for this storage unit, especially if you live nearby and just need a bigger mode of transportation than your little car. read more

I actually like this place... I mean for the monthly rent for the space you get is pretty reasonable. The staff is (of course) friendly and flexible. Yes there are insurance and tax fees but that's all storage spaces. It's like getting a rental car. I like the access hours, the dollies, donation bins, rental truck, security access, supplies etc. overall I would recommend this place to friends and family. read more

Great customer service, Lorena was great. Rental processes was fast and easy and storages are very clean!

Poor service, high prices and inconvenient. Also they charge you fees and insurance, take it from someone who has used many storage locations over the years. If you are inexperienced they will play dumb, and take advantage of you. Or if you deal with the large female employee who is usually on site you will endure the slow, rude and unpleasant demeanor everytime. Trust me there are plenty of storage options even down the street try a different place. read more

Hands down best storage service I've received. Lorena, very informative, helpful and considerate of what I was looking for. We'll definitely continue to use your location and will refer who needs it. Two thumbs up for certain read more

We needed storage on very short notice. Lorena was very friendly and helpful, she went over all the options with me that would best fit our needs and got us done very quickly! The facility is very clean, safe and well kept, I highly recommend this location. read more

I love this place. Very clean. The staff is amaizing. The prices cannot be beat. I an still waiting for the catch. I cannot keep feeling like I am missing something. Nothing is ever this smooth. read more

This is the only storage unit so far I have met a helpful and friendly manager (Lorena) for the first time on renting storage for over 10 years I experienced a great customer service, very satisfied with her customer service and highly recommend this place, they are also keep the facility clean. read more

Matt is great to deal with and prompt. This facility is very clean and reasonably priced for the area. If you are looking for self storage solutions in the area you will not be disappointed as far as my experience has been. read more

Move in was very easy. I got to use the truck for free when we got our unit. The units are indoors and can be accessed by elevators with your access code. The manager was helpful and very accommodating. I feel good about leaving our belongings here. Other places can be sketch but this works for our family. Thanks! read more

What more can I add to the already stellar reviews for this business? I went with them because they had great reviews, and you get a free moving truck to use. I changed my date a couple times just because we were a little up in the air as to what we were going to keep vs toss. So once we finally decided on the date I went over to get the unit and the truck. Jenny helped me and could not have been more helpful or friendly. She explained everything clearly and took me to see the unit. The place is spotless and well taken care of. I purchased my lock for the unit there even though it was pricey, just to get that out of the way. The truck was clean and in great shape. You get 50 free miles and just have to make sure you bring it back with a full tank. We didn't go far so that only cost me about $10. She did say that late fees accrue quickly once they start, so try to pay on time to avoid that! I got a great deal on my 8x10 unit because of the 50% off special for 2 months. So I only paid $117.00 for both months. Go here!! You won't be sorry!! read more

Great place , no drywall in everything Nice metal units Got a fast place today from Matt. Called set it up And completed On my way. Super great hours . Matt really help me today. I am glad he helped me .everything was clear and easy. I would recommend here more then any place around for the service and hours . 9pm is late wow thanks read more