My son purchased a bike that came partially assembled. We were ok with that until we learned that…read moreseveral parts of the assembly had been either misaligned or improperly positioned. I tried for hours to correct these and was ready to go back to the store until my wife suggested taking it here. I had never heard of Third Hand Bike but trusted her and the reviews and decided to bring it here. From what I understand, they are a non-profit organization comprised of volunteers. They don't necessarily do all of the work, they help you correct the issues and understand the how's and why's. They did indeed step in and do a great deal of the work, which I truly appreciated, just as I did the nostalgic conversations about bike designs over the decades. I highly recommend this group to anyone needing bike repair and if you're looking to purchase a used one, they have several in stock.

I love this untapped resource. i have been a few times and can't wait to return. Not only was Rida…read moreand everyone we encountered helpful and knowledgeable about bikes and bike repair, but the willingness to educate me as a mature woman about bike accessories, I have learned bike repair and maintenance!

Did we just become best friends / YEP!…read more I'm pretty new to the cycling community specially in Columbus and what a warm welcome the homies at FCW gave me. Came in to get a tune up on my bike and was blessed with the homie who gave me a full run down and tutorial on on parts, tools and riding tips to get me back on the roads/trails. Got new break lines put in and a new (used) seat for a little more comfort. All in all a great experience .

Very nice, welcoming environment. I'm new to the area and the staff made me feel right at home…read more Pricing is fair, they have accessories there to stop while you wait. Will recommend to everyone I know in need of bike services or upgrades.

Lily was a great salesperson and very helpful! I wanted a particular saddlebag added to the bike…read moreand it did not fit. Kevin, in service spent alot of extra time and effort to find a way to make it fit. They all went over and above with a relaxed family environment. I live in Dayton - but drove here to buy my E-bike from them!

Went in with a tire on my vintage bike that was leaking air and they were able to get me fixed up…read morequickly and gave my bike a complete check and tune up! They explained the problem in thorough detail so I knew exactly what the issue was. Shout out to Joe for great service and work ethic. The rest of the team were also super friendly and made sure my bike was in good shape before I left. Prices were very reasonable as well. Happy I found out about this family owned shop and will be back for any of my bike maintenance needs!

Gary was very helpful, he let me test ride and answered all of my questions thoroughly! Great…read morepricing for the bike I got too.

Crowded little shop, but very knowledgeable and friendly, and managed to get my small…read moreJob done very quickly and for a very fair price.

Great selection of bikes and accessories. We came after looking everywhere for a 29" bike rack and…read moreextension racks. So glad we found them and with the wonderful customer service we will definitely be back. There is plenty of parking but beware it's a very busy plaza. Definitely recommend if you need anything for your bike or want a new bike.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

Mason is the real deal. I walked into Westerville Bike Shop expecting a major e‑bike headache, and…read morehe had it diagnosed and fixed in 15 minutes tops. I thought I knew e‑bikes -- Mason proved he's the master. Thank you again, truly grateful for your help. Highly recommend.

Really nice shop, great service and fair prices. I've had a few wheels repaired or adjusted and…read moreturnaround ws always quick and easy... I highly recommend them.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Stopped by yesterday to check out this newish store but they were closed. By appointment only on…read moreMonday and Tuesday. Weird. Came back today to see what it was all about. Turns out this isn't your average bike store; it's super specialized, electric bikes only. Currently the stock is pretty slim, only two brands, but more are expected down the road. They will also eventually service electric bikes. Other than a few helmets, the store didn't appear to carry anything other than bikes. From the sound of it, it might stay that way. The owner, I presume, was very friendly and helpful and answered a slew of questions about power, production, country of origin, etc. I hope they prosper. With such a slim selection, this may not be easy, but two sales a month will probably cover rent. Average price tag was $1500.

On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.