You may never find someone as dependable, dedicated and honest as Ray. He has done three key jobs at my house - mostly fixing things done incorrectly and eventually did not last. read more

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If I could give them NO STARS I would!! We called and spoke to Jay he said he would come that day or the next day he never called Or came by. He told my husband the system just needed to be flushed out would only take a hour or 2. So since he didn't show up we called a few days later he then said ok he was busy but he will come on Tuesday or Wednesday and again he never showed up and never called!!! Really I guess he is too busy to get back to clients!! Well we decided to get a whole new system and went with a reputable plumber if anyone needs this send me a yelp Message!! But I would not use South Bay tankless! read more

Absolutely a great guy and he is there to help. I had an issue with my Noritz Tankless and there were not expert around the South Bay. I was recommended by another plumber and Ray did a wonderful job. He came the same day on a Saturday and resolved a very difficult issue. His fee was more than reasonable for the expertise and work that he did. I will definitely call him for all my tankless issues. read more

was driving behind one of your vans who stopped for long periods of time at stoplights so he could text. I honked so he would go. The driver ended up flipping me off a couple times and purposely stopped on main roads just because I honked. License plate number of the vehicle is 8S54999 - incident happened on April 26, at 12:50pm. Whoever was driving that car needs to be spoken too. Highly recommend not flipping anyone off especially in a company car.... horrible representation of your company and the employees who work there. I've never used your services and I absolutely will never recommend. read more

Southbay Tankless - Plumbing Near Me

Ray is the most trustworthy, reliable and excellent plumber in the Southbay. I highly recommend his services he's very professional and knowledgeable. If you got any plumbing issues, Ray is the man to call. read more

Ray did a great job for us. He fixed several issues with tankless water heater that was installed by another company, things that should have been done properly on installation. We wish we had known to go with South Bay Tankless in the first place. Bathroom shower and sink repairs were high quality as well. read more

I wish I had listened to the long detailed post about Ray Saukkola below as it really did warn me of this plumber's problems with not making me feel ripped off. I wish I could say this gently but he did not do what he said he would do. From arriving very late to trying to charge me for his estimate time, I don't know why I bothered to call him in the first place. My husband finally had to ask him to leave firmly when Ray kept insisting on being paid for things that he said he would not charge for. I feel kinda bad for writing this as he is not a young steady guy and he may need the money. read more

Woke up to water running in our home. The water heater had started leaking. I noticed the "South Bay Tankless" van in my gas station a few times. So I gave them a call and "Ray" came out to my home promptly. He had all the parts I needed and made a very professional installation. He was very careful to not make a huge mess or anything like that. He gave us a written warranty and was very pleasant to work with. I will use his plumbing service again! read more

How is it that no one has Yelped this Guy he 's such a find!!! Our hot water heater in our house (rental) tanked and we decided to go tankless not knowing who to call in the area we located Southbay Tankless. He quickly returned my call, was very knowledgeable and quoted me a price that beat everyone else. Ray came out, arrived on time -went to work. He was polite and clean up behind himself! I am glad I found him because finding a good reasonable plumber is almost impossible- I now have a plumber next time I have an emergency (which I hope is never!) Fair, honest and reliable.- read more

I've been using Ray and George for about 8 years now. They've always been responsive to help resolve my plumbing issues. My house was built in '53, and there are a couple of interesting plumbing choices that occasionally cause headaches. They willing to come out and diagnose the problem and provide several possible solutions ranging from "fix as-is" to replacement. They provide courteous profession service at reasonable price. read more

Ray to the Rescue... Another major plumbing problem . Backing up every where. It was time to replace those galvanized pipes. Thank you Ray !!! read more

Southbay Tankless - Plumbing Near Me

A friend recommend Ray, from southbay tankless for a problem i was having with my bathtub, he did an excellent job, wish i would of called him before the two other plumbers. Thanks Rayy read more

I originally had a positive view of Ray Saukkola Jr. (and George) of Southbay Tankless (aka Expertise Plumbing). However, I am now am trying to resolve a billing dispute with Ray, but during the discussion, he has hung up twice. Essentially, Ray CLAIMS TO OFFER free estimates, and CLAIMED TO BE DOING so for a replacement bypass water heating system under consideration. The existing system (to be bypassed) awaited the delivery of a circulator that had been ordered, following a prior diagnosis done by someone else that preceded Ray or George's involvement whatsoever. There was a redundant non-working system that had a working circulator, but we wanted the new circulator going on the better of the two existing systems, and that new circulator was to arrive any day. Essentially, Ray tried to charge me 4 man hours for a circulator swap (that we had earlier decided not to do; see above) for a 20 minute job on the old system, even though he was called entirely for a free estimate on the new replacement/bypass system and we didn't need someone to tell us that the old circulator needed replacement (we'd ordered it days before talking to Ray at all). Again, to be very clear, the clock should have started for one man (Ray) when he began to move the old, working circulator into the existing, primary circuit/system - something that we already knew needed to be done and for which we had not asked Ray or George to diagnose; the diagnosis for that replacement of this primary circulator had been completed well before Ray or George ever got involved a week earlier, when the new circulator had been ordered by me on Amazon. So, unless this all gets resolved, I would not recommend that anyone hire Ray as you may find yourself getting billed a large amount for what was supposed to be a free estimate on a replacement system, and he will refuse to give his E-mail address and thinks it's professional to hang up on a customer during a discussion to resolve a matter. read more

Ray is awesome! The work he did was awhile back, but I forgot to write a review. He installed a tankless system and pump at our house - a year later we have had NO issues. He had the best price and got it done quickly. I had a few odds and ends to do (kitchen sink etc..) a few months later, he came by and took care of several things and didn't even charge me. I will definitely use his services again. read more

My mother in law asked me to help her find a good plumber for the remodel of her home. Ray at Southbay Tankless was referred to me by a friend I work with so I called and set up a time to meet him. Mom had been thinking about going tankless but she also knew she needed to re-pipe her entire home. I was pleases to find out that Ray not only does tankless installations but also is a first rate full service plumber and has done countless re-pipes. We ended up hiring Ray for both jobs (the tankless and the re-pipe). Happily the work was done on time and in a very professional manner. I'd recommend Ray to anyone who needs a good, reliable, experienced and honest plumber. read more

Southbay Tankless came by to fix our tankless water heater three weeks ago and it is still not working properly. Ray came by on a holiday weekend and we paid him but now he is not willing to come out again and not willing to return our money. He hung up the phone on us. Very unprofessional. read more

I used Ray for the first time to install a tankless hot water heater. Ray's quote was reasonable, he explained exactly what the process entailed and so we scheduled the install for the coming week. Surprisingly, our old tank failed the very next day (a Friday). I called Ray to see if he could schedule the install for early the next week, figuring we would be without hot water for the weekend. I was pleasantly surprised when Ray said he would be there on Saturday morning to install the tank temporarily to get thru the weekend and would come first thing on Monday for the permanent install. Ray was true to his word, completed the install as indicated (both Saturday and Monday), explained how the system worked and how to maintain it. I highly recommend Ray / South Bay Tankless and would not hesitate to do business with him in the future. read more

Ray charged me $10,000 in 2006 to install 3 Noritz tankless heaters. The 2 smaller ones have worked fine. The more expensive one that is supposed to handle a multi unit building has been nothing but trouble. Ray has charged me a lot over the years to service - "descale" the unit and it never really works flawlessly. He never got to the bottom of why the heater would stop working. The warrantee expired and Ray and Noritz have been unwilling or unable to make it work. My tenants are understandably upset when they have to reset the machine. Sometimes it works, sometimes not. There is large print on the front of the heater that taunts us all - "Always Hot". Ray stopped returning calls a while back. He does not stand by his work. Ray is a "platinum installer" for Noritz. Noritz claims he did not descale the unit properly. I will enthusiastically bad mouth both Ray & Noritz. Expensive cold showers! read more