Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

My first time using this shop, and we actually had a misunderstanding which could've been quite…read moreexpensive for me... and they handled it with 10/10 customer service, truly grateful for the team here.

Didnt get work done here. Called them about a truck they worked on in 2024 that we just bought and…read morethey were very helpful and looked it up and used their time on something that wont help them. So I appreciated that. Issues I have with the truck are not related to their work at all.

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I've done business with most every transmission shop in and around the Austin area and have sent…read morenumerous customers to Jake to take care of for me, not one have i heard anything but praises about the quality of work and pricing. Recently had a transmission built buy Jake because 1, it's my son's truck and 2, I know jake doesn't cut corners. not a better feeling in the world knowing that my kid's transmission was built by the best in Austin Thanks Jake!!

**they've moved 6820 Guadalupe St** No one likes car…read moretroubles but especially when you're out of town! My car overheated on my drive from Houston to Austin over a weekend *groans* which meant I was basically stuck until I could get it to a shop. Bright and early Monday morning I showed up at Carter's and Jake, the owner took great care of me. They worked as diligently and efficiently as they could and gave me updates all the way. I was able to get my car back fairly quickly and assured that I'd make it back to Houston safely, and I did! Wills was also so reassuring and kind at my time of pick up. Made me feel real confident that my car was road-ready

Wow! I received same-day service. My dealership quoted me a price for axle replacement, but Auto…read moredid the job for $800 less. I dropped off my car, and Mark quickly called me back to explain what was needed and provided an estimated cost. By 4:30 PM, it was ready! I hope the mechanic stayed warm--I happened to choose one of the coldest days in Austin for my service. When I arrived at 6 PM, right at closing, Mark still took the time to explain the issue and how it was fixed. Thank you for your excellent service! I'll be recommending you to everyone. In fact, I found out about you through a friend who goes to All Tune Auto.

Most of the time, getting your car repaired is an onerous task. Finding a real mechanic is…read moredifficult as most shops today focus on parts replacement rather than real diagnosis. And who among us has not felt they were taken advantage of when the bill arrives? Yup, unless you're mechanically inclined, it can be tough to know if the repairs are legitimate. After getting suspiciously high repair estimate from my friendly local dealer (whose name I won't mention to protect the guilty), I looked for a second opinion and found All Tune on Yelp. They were busy but were able to get me into the shop a week later. Well, it took all of 15 minutes to determine that I didn't need any of the recommended repairs. All Tune took the time to show me the parts in question and treated me respectfully. They also looked up my service schedule and let me know when I would really need to perform maintenance. Even more, they didn't charge me for their time. I'll be bringing my car back to All Tune when I need service. These guys are the real deal, the bomb. Thank you All Tune! Highly highly recommended.

Great service, quick in and out for an emissions test. I went to three shops before this to get my…read moreannual emissions test, and all had their "inspector not on duty" signs out. Third shop pointed me to Excalibur.

Excellent customer service and support. Very friendly, professional and fast. I arrived just prior…read moreto their closing hours to get my car checked out. The people who work there are genuinely nice and helpful - they were able to help me despite the fact that they would be closing soon.

I can't say enough terrible things about my experience with this shop and it's owner/operator…read moreGeorge. I brought my car here and it stayed for three months having never been fixed. Excuse after excuse, part after part, I was dragged along and left exactly where I started. I won't go into the lengthy details because as you might imagine three months of having your car held hostage results in quite a bit. Not one time during my car being here did the mechanic or anyone else ever call me except before I brought the car in. They never updated me on the status of the car or anything else. I would sometimes call 10x a day before getting an answer and usually resulted in being told they would call back which never happened. I was "guaranteed" multiple times that this or that part would solve the problem, which is never did. This is a shady business. They took my money, didn't solve the issue, and refused to make it right.

I could tell these guys were professionals right away, and their pricing is very competitive. This…read moreplace is a diamond in the rough. Communication was great, and the technicians are all friendly. Prestige fixes your car right, the first time, and wants you to leave a happy customer.

Wish I could add more stars- very honest and skilled mechanic. Won't go anywhere else now. Thanksread more

Brock was very helpful from start to finish. He answered the phone immediately when we were looking…read morefor a mechanic. He checked the car out the same day that we brought it in, gave us a very reasonable estimate, and did the repair the next morning. (replacing a starter). We were so lucky to find him, and we highly recommend him.

I haven't gotten done here so I can't speak to the quality but I can say they've been great to me…read morefor the things I've needed. I brought two cars to them so far... One needed front windshield tint removed and the other needed TPMS sensors installed. Both times they got me in without an appointment and did the job at a price that's the same or cheaper than the place I was going to before. They have a little waiting room with snacks and drinks as well and everybody has been super nice to me there. I will be bringing all of my cars there for anything that needs to be done, and I will eventually get tint done there on one of my cars as well.

DONT WASTE YOUR TIME/ MONEY HERE!…read more My fiancée and I came here literally a day after we bought our new Tesla to get our windows tinted. Not even 10 minutes went by Desiree came to us and said that our drivers window was cracked but it "Was already like that". She took absolutely no accountability until we reached out to her and informed her that we know our car window did not leave the dealership "cracked " we would have noticed it. She agreed to pay for the window but now ignores our messages. DO NOT WASTE YOUR MONEY HERE!!! Very disappointing.