Went in for a low tire, they found a nail and patched it for free. While waiting, I observed great interaction between the staff and their customers. I will definitely go back when I next need tire help. read more

Always a great experience. They are upfront on the pricing, get my job done on time, and always have great customer service Definitely be back again read more

Austin and his team were FANTASTIC !! They were knowledgeable, communicative, friendly, and went above and beyond!! I highly recommend Big Brand if you need anything done on your car! I will be going here from now on!! read more

They fixed my flat tire in about 45 minutes for FREE - and on a Sunday, no less! I'll be back!

Jay Lucas left but it is the same great service at a fair price. They seem to be carrying on Jay's vibe. Highly recommend them.

I had an Oil change and state inspection. Great service and done in less than 40 minutes

Super fast and friendly. Fixed my flat tire in less than 30 mins, and on a Sunday afternoon when majority of other shops were closed!

friendly staff and they know their stuff I would recommend them for all kind od mechanical work read more

I called to make an appointment and they were able to see me right away for the state inspection for my car. I waited 15 minutes and the car was ready. They were very professional and polite. I will definitely be bringing my car back the next time my car needs work! read more

Dropped in here after first going to discount tire and couldn't get anyone's help or attention. The staff here is so friendly & knowledgable - they patched my tire for free. Saved me $400 (Tesla Y). Got me in & out in 20 minutes. Highly recommend and I will be back with any car issues! read more

I've been going to this professional team for several years and they have been consistently great. They've provided me with tire repairs, tire purchases, road trip checks, oil changes/other maintenance and the dreaded, unexpected mechanical repairs. All done with patience, knowledge and sometimes even a little humor. It's such a relief to have them in our community! read more

Great service, reasonable pricing always treats us right. Had an air compressor go out in our vehicle. They were able to service it within a day. read more

Took good care of a difficult problem! Would highly recommend this shop for all auto needs!!

Like this place first time for a replacement on back brakes Had respectful people and nice Was a little cheaper than other places I looked at read more

I have been going there since the days of Lucas Tire. I've never experienced anything other than professionalism, honesty, and impeccable service. Sets a standard for how you run an auto-shop. Can't recommend them enough. read more

These guys are the best. I've always had a great experience every time I've gotten tires or brakes. Once I found them I've never even thought about going anywhere else. read more

Big Brand Tire & Service - Jeep - Auto Repair Near Me - Austin, Texas

I have had service at Big Brand on two occasions and in both situations, the service was quick and top quality!

Great team of guys. Awesome work and the crew is very friendly. I recommend these guys they don't disappoint!

Superb! Excellent local car repair shop. Everyone working at Big Brand Tire & Service is friendly and knowledgeable. I've taken my car here several times and would highly recommend them. read more

Very professional and timely. They did not try to sell me things that my car didn't need. I will be returning to them for future services.

I really appreciate this team and their services. Very straight forward, does great work in a reasonable amount of time. Super friendly and helpful team! read more

I'm a long time customer and they have always done good work and are courteous and professional.

Another shoutout to Big Brand Tire (formerly Lucas Tire) who helped my college-aged daughter with her tail light bulbs and didn't charge her! We were worried when this place was sold, thinking, "there goes our personable, trustworthy, local mechanic," but no, this place is still the best. This is why I send everyone I know over there. Just good people working there. Thanks, guys! read more

Purchased tires at the end of June well Representative at the time was very helpful. We'll August 30,2025 I realize that my two front tires had wires coming out I went back and they wouldn't help me out I purchased warranty. Although, the mechanic was nice and figured out that there was a suspension problem well why didn't they see it the first time? So now I have to purchase two front tires again. read more

I was able to pop in to get my car inspected and they were able to do it very quickly and expeditiously! The front desk crew were kind and courteous. I actually went there on a recommendation from my sister and it will definitely be a place I go to again! read more

I've been going here for 7+ yrs when it was Lucas Tire. Different name, same faces. They are honest, timely and what I like the most is they try to accommodate my busy schedule all the time. Ask for Jaden, he looks young, but he's extremely knowledgeable. read more

Always a pleasure. So honest and amazing customer service consistent highly recommend

I just needed a car sticker inspection but was pleasantly surprised with how friendly, communicative, and quick Big Brand was. I'll definitely go back for other issues that arise! read more

Great service! Brought my car here from California and I couldn't get an appointment unless it was far out and I needed to get it registered in Texas. I went to a few places and one recommended me here and said they would take me right away for my state inspection. I went and there was a short line and they took my car and said to wait. About 30 minutes later it was done! Easy as that and low cost. They also gave me recommendations on where to take my BMW by German car specialists too! read more

The management and staff are not just friendly and professional, but they saved me thousands of dollars. I took my Honda to them after getting a heartbreaking quote from the dealership, which misdiagnosed the issue and tried to sell me work my car didn't actually need. The staff at Big Brand found the real problem and performed the job at a tiny fraction of the other quote, getting me back on the road in my beloved Pilot instead of going car shopping. Thank you, guys!! read more

They have serviced three of our cars and we've never had a bad experience. They are efficient, courteous, professional and most of all always fair with pricing. read more

They tried SCAMMING me. SERIOUSLY. Took my car in for a coolant flush because it had been overheating. They took in the car and "flushed" the old coolant and put in the new coolant... or so I thought because that's what I PAID for As soon as I took the car off the lot I noticed it had overheating issues STILL I brought back in the car thinking maybe there could've been something more, I let the workers know the cars problem and that's when I overheard one of the workers say "The car we TOPPED OFF" Yes, you heard that right. I brought the car to be FLUSHED and instead I paid $160 for a coolant TOP OFF I kept my cool and requested they take another look, and STERNLY requested they check the coolant again... oddly enough the next day they found a "leak" and suggested the car stay to be fixed. I declined and took the car off the lot hoping they FLUSHED my coolant as a PAID They actually did change the coolant that time, because the car has yet to overheat DESPITE the "LEAK" they found the second time. Truly horrible service. Wow, after reporting I was almost scammed all I received was an AI generated Auto Response that "appreciated" my problems. What a joke; so pathetic. read more

Excellent service. Very knowledgeable. Good with inspections and do not charge when things are not needed. Reasonable pricing. They have good sources for parts. read more

Gents were courteous and fast. Answered every question that I had. Thank you making my Saturday less stressful! read more

I still trust them and like how fast they do stuff and get you through, but I will for sure be letting my husband deal with them in the future. I know that I shouldn't expect a bunch of men working in a garage to be on their best behavior, but this one guy working there...wow, I didn't realize while waiting there in the lobby area I was suddenly transported to a navy ship. He had such a foul mouth. I'm not a delicate flower, but wow! I wanted to be like "so, you know we can hear you, right?!"... just unapologetically gross. Like I said, they do a great job, but maybe keep that kind of talk in the garage bays, not where the customers are waiting in the lobby? read more

Another good experience. They told me I didn't need what I Thought I needed. They do seem honest.

Always a great experience at Big Brand Tire (formerly Lucas Tire)!! Quick and easy service.

I went to get alignment but ended up with very bad tire. It was very dangerous to drive and I didn't have that much money so I decided to leave but they refused to let me leave with that condition of tire and gave me one for free so I appreciated that so much! Yes I would recommend my friends and family to you. Thank you for saving my life and I give you 5 stars! read more

I love these Guys! Always so sweet! Glad the staff stayed the same after becoming Big Brand Tire. Shout out to Heath and Austin so great!!

I didn't realize Big Brand Tire & Service had taken over from Lucas, but I was happy to see the quality of service hadn't gone down with the change in ownership. Austin was especially great--friendly, professional, and made the whole experience smooth. Definitely glad to see the service is still top-notch! read more