This place will take your car in for service but call at the end of the day stating "they couldn't…read moreget to it" insert list of excuses. Three years in a row, same thing from Karen. Backed up or not enough workers....they just have insanely poor service and managerial skills. Last straw- I just dropped my car off for an oil change and inspection and they called saying it was ready after 3 hrs. When I show up, they had failed to do the state inspection. WHY DID YOU CALL ME IN. They said they could keep it but it won't be done until Friday...it's currently Tues. Just go somewhere else or assume it will take a week to do anything.

This is a first come, first served type of automotive repair establishment located on Joint…read moreExpeditionary Base Little Creek Fort Story (JEBLC FS). Access to it is granted by having access to the base itself. I've purchased tires here in the past and plan to have some automotive repairs done here that will save me at lease 52% than if I had it done at the dealership. Plenty of people on staff here but not everyone is cordial. I try not to let it bother me but at times it lessens the experience of customer service. For example, I stood in line to be helped while a few of the ladies bitched and complained about the schedule, work load etc. Finally, the guy asks me what can he help me with and I'll be damned if the women didn't start babbling to the point that we had to step away from the counter to have the discussion on what I needed. Weekend hours are available and when the NEX has their scratch offs, you can apply it towards the cost of tires and parts but not labor for your car. An assortment of automotive supplies like car wash items, car fresheners, glass cleaner etc. It's like a smaller version of Autozone. In the event you're buying tires; they do price match if you find them for less at another merchant. Have an estimate or ad and they'll verify it. Capable of accepting credit cards, cash and contactless pay. There is a parking lot but it's a small challenge to get a spot. To locate them, they are on the right hand side of the road before you get to the commissary and Navy Exchange. Overall, a benefit to have this option on base for repairs but sometimes those who work here get a little too comfy with their job security.

Sonny always makes time for you and gives you an honest assessment of your cars' needs. I've been…read moregoing to him for almost 20 years and I wouldn't trust anyone else!

Sonny will take good care of you at S & V Auto Service. He doesn't believe in taking shortcuts and…read moreand will give your vehicle great care. Your automobile will be serviced with quality parts and products with no unnecessary work suggested or performed. Finding a fair and honest auto mechanic who offers complete auto service is difficult so I was very happy to discover S & V when I was referred to them after purchasing a used Ford F-150 that needed a couple of things taken care of. I appreciate Sonny's "say it like it is" straight-forward attitude. He's old school and does things the way they should be done. The place is clean and the waiting area is comfortable with complimentary coffee to enjoy while you wait. When I was there they even had complimentary Krispy Kreme donuts available to enjoy. My wait wasn't long and I got to enjoy a nice conversation with Sonny, the owner. If you are looking for great quality work to be done on your vehicle at a fair price without pressure to perform unnecessary procedures this should be your stop. They are locally owned and operated and deserve your business. Thanks, Sonny, I'll be back when it's time for my annual safety inspection.

Sad to say that I had a very poor experience. It'll be my first and last time going to this shop…read more Firstly, when being handed a rejection sticker for my car, the tech looked like he was deriving pleasure from this- he was grinning from ear to ear! Then, after I got the issue fixed, I headed back to the shop to get my inspection sticker and they'd closed early for xmas eve! There was NO signage on the door. On the Friday following xmas, I headed out early before work to try and get the problem resolved again, and the shop was still closed with NO SIGNAGE stating they'd be closed- they also had no prompt on their answering service stating they'd be closed. They wasted my time with the poor communication, and I felt angry when the tech smiled while handing me my rejection sticker. Wouldn't recommend this chaotic, unprofessional place.

This place is great! The mechanics here are very hard-working and knowledgeable folks. They do…read morequick and honest state inspections . Prices are fair. You can be confident in this trustworthy business.

University Car Care is the best! I know nothing about cars and I always feel comfortable trusting…read morethe team with their recommendations. Seemingly competitive/reasonable prices and they are always happy to explain whatever is going on with my car. Flexible, accommodating, and reliable.

I have patron University car care for many years, and they never fail fixing the problem. But this…read moreyear, Times have changed. My Tahoe failed inspection because of a constant brake light, ABS. When I Ask the owner if at any time when the break inspection occurred Could the wire to sensor have accidentally been pinched disconnected, bumped or debris covered the sensor, He replied " are you trying to say we sabotage your sensor?" Immediately I replied ,"no", informed him I was reading from AI review. Then replied , why would you say that. I called you to tind a resolution and your recommendation. I exclaimed, I'm trying to resolve a problem, not be a problem and I came to you because you're the professional. His mannerisms didn't change, did not offer solutions and directed me to go elsewhere. Appalled and frustrated, the call ended. After 10yrs, needless to say, I Will not return to have my truck reinspected nor patron his business. I WILL miss RICK, a mechanic YOU can TRUST. JOSH's response alone and accusation was defamation of my character and integrity. He showed no self control and a total disrespect to me as a customer.

This place is the highest price in the area it is definitely not worth it good year around the…read morecorner carls car wash they are definitely cheaper

Okay, so, I'm genuinely on the fence with how I feel. Not like anyone cares but sometimes reading…read moremore recent reviews of an establishment can be helpful. Overall, I'm hopeful that I was given the truth and an honest response when I arrived to get my car inspected. I'm a young female and know zero information about cars, let alone the mechanics of how everything works and runs efficiently if that helps preface anything about this review... but I went in yesterday to get my car inspected. Made an appointment for 9:15 AM and arrived around 8:55/9:00 AM. Was told about 30-45 minutes into my visit that my car had an airbag light on that would cause an inspection failure. They decide to connect my car to the computer to run the diagnostic tests to see what was up with causing the light to appear. Another 25-30 minutes rolls by and the shop is getting busy with foot traffic of customers looking to attend to appointments or make them for the future. The man comes back about 30-45 min after the diagnostic test was ran to let me know they figured out that the light was coming on due to an airbag located in the middle-rear area of my car and that they would have to remove the seats and the to fix the wire. I then asked for a loosely quoted price and was told it would all just depend on this wire and the time but nothing else was said, price wise. I mentioned that I couldn't and wouldn't like to afford anything around and over $500 and the man was hopeful that it wouldn't be that much. Another hour later and the man was able to fix the airbag light by adjusting the wire and was able to pass my car for inspection. Great news!! As I'm still trying to inquire about the price, to prepare myself, the man still can't tell me anything exact, which I understand, but then drops this bomb that it will be "labor + fixing of the part" and that "labor is $125/hr. And he announced I had already been waiting for my vehicle for 2 hours so just figure that plus the price of the part (which I was never told how much it actually was). Looking back at my receipts, I was only given the inspection paper to keep for my records and my payment receipts were attached. I never signed or received anything that stated the name of the part that was faulty and/or how much it would cost to replace it or re-wire it or whatever he did to fix it. I'm also annoyed and curious to know that I was only told about how much labor cost was per hour, at the 2 Hour marking in my visit... nothing was posted or mentioned that labor would be the $125/hr. I don't mind the fact that they need to charge that much hourly, but let me know or disclose it through a conversation or memo needing a signature that when you are needing work done this is the price per hour plus whatever the cost of the parts will be as well. For 2 hours of labor and fixing the wire for the airbag plus tax, it cost just $2 shy of $400.00 and the best and most comedic part was that the mechanic delivering me the news, seemed like I would be thrilled by this price because that was even "including discounts". Man, was that a real knee slapper! Looking back, I'm pretty sure it just wasn't a great fit for me because I like as much transparency as possible when dealing with a higher balance for me. To some, $400 is chump change so it just depends on the person, situation and visit. My experience is nothing like what someone else will have. I would still recommend others to try them out and support local; they need it.

Replaced my tires, effectively communicated with me about expectations, and got the job done on the…read moresame day with no appointment. They also got it done faster than they told me they would, which was great and helped me complete other things I needed to do in my day. On top of that, they accept Navy Exchange scratchers, which is a minimum 5 percent off whatever service they provide. Great price for Bridgestone Alenza AS Ultras, 23 dollars for the install on each, which is not terrible. Excellent customer service, thanks Richard! You made things very easy for me. Richard also helped me work on another project and didn't make me feel as though I was bothering him. Excellent staff. I will be coming back here for more purchases and maintenance as I need.

Took my car in at 10:00 am they did the service out by 12n .Also it was cheaper to do .Ty was Great…read morekept me informed every step of the way. All I can do is speak for myself.Great Job thanks again.

I had work done than had problem called to talk to ty oner he told me if talked to anyone about…read moreit he would get me that was not nice of him I am 67 years old I thought I could ask questions. I am still thinking about this it's been five days now and I am still upset about being threaten.

Best place to get honest answers and not be sold repairs you don't need. They tell you the truth…read moreand stand by their work. I recommend this shop to everyone I know who needs auto repairs and values honesty and integrity. If you want straight answers and fair service, go to Park Avenue Auto. Rip -

I've been going to Park Auto for 10 years for state inspections and various repairs. The staff…read moremembers are all very friendly, they shoot straight with you, you can trust them not to take you for a ride, and the prices are VERY fair. This shop is a little out-of-the-way with basically no online presence but take a chance on them and you won't be disappointed!