This was our first time flying out of Sacramento International Airport on Southwest Airlines with the new assigned seating, and I couldn't have been happier with how it went. I'll admit I was a little nervous going into it since it's such a change from how Southwest has always done things, but it was surprisingly smooth. Everything felt easy, like they had been doing it this way for years. And honestly, not having everyone rush to line up and grab their seat was such a nice change. We did pay for the upgrade for extra leg room, and it was 100% worth it. It made the whole flight feel more comfortable, especially for a longer travel day. One thing that stood out was the snack selection. There were so many options, from honey or salted pistachios to Oreos, ginger snap or graham cracker cinnamon cookies, and even garlic pretzel twists. Everything we tried was actually really good, which isn't always the case with airplane snacks. I also loved that the cups are now made from bamboo, which felt like a nice, more thoughtful touch. Everything on board felt really clean, and I believe we were on one of the newer 800 planes, which definitely added to the overall experience. Helpful tip: If you're on the fence, the extra leg room upgrade is worth it, and the new seating setup actually makes boarding feel way less stressful. It ended up being a much better experience than I expected, and I'd absolutely do it this way again. read more

Southwest Airlines - snacks - Airlines Near Me - Sacramento, California

If you are doing assigned seats, why let people move to wherever they want when door closes? What's the point of that. Yes. If theres a row open sure. Im all for it. But I was assigned a middle seat. With Noone at window or aisle. So I sat in my middle seat. And some guy came and sat next to me in the aisle seat, after he already had his seat in the middle. I get it. Trust me I do. But I got told even if the window seat is open I can not move to it because of how the manifest lists passengers and where they are. Sooooooo . Pick a side southwest. Disappointed read more

So this is my first time flying since they have made you select your seat. I needed to get to Las Vegas and they were still the cheapest flight there. It was easy to book and I used the app this time. So they charge for luggage now which is what made them special in the first place. I always check bags so I wasn't happy paying for it. However this time I had a short trip so I did carry on. I rarely ever do carry on because I don't want to forget anything. I guess it is faster since you don't have to go get your luggage later. The big thing is everyone is doing carry on and they always have full flights. When have you not heard they asking for volunteers to check their carry on. Heheh no different today. I was nervous that we would have to check our luggage especially since I was in group 6. To my surprise our bin wasn't full. You know those people who put their luggage more forward than their seat. The seat configuration hasn't changed. This is a smaller plane. 3 and 3 seating. It took forever to board our plane . Much longer than in the old system of no seat assignment. Airline travel has changed so much over the years. I just wish it was more enjoyable. At least I didn't have a screaming kid. read more

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At the airport early, tried to switch to a flight that was 2 1/2 hours earlier than my flight on the same exact plane going to the same exact destination, with seats available in the same exact row that I already have. they couldn't change me without a change fee even though the prices for the tickets are exactly the same. I can literally purchase a one-way ticket for $360 but they tell me the change fee would be $445. Obviously they don't know what they're doing. The earlier flight is more wide-open than the flight that I'm scheduled to be on which is completely full. You would think they would want to sell more seats, but I guess not. Stupid read more

Southwest Airlines in Sacramento was great as a destination. I didn't get to fly back out of SMF on Southwest, but the terminal was open and spacious, the bags made it to baggage claim quickly and efficiently, and I was on my way to my destination rather quickly. read more

Southwest Airlines - Sacramento Southwest has lots of planes - Airlines Near Me - Sacramento, California

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I love Southwest Airlines - it is the airline I have flown the most my whole life whether it was traveling to Oregon during the summers to visit my dad or more recently, an anniversary trip with my husband to Burbank. I rarely have an issues with Southwest - very few delays or issues on the actual flights. Flight attendants are always friendly and they always have snacks that are different than just nuts or pretzels. I will say that even though they allow 2 carry ons per person - you now have to pay $35 each way to check a bag. I would have opted to take my bag on the plane, but they don't allow liquids that are over 3 oz in your carry on. The check-in process is always fast unless a customer happens to hold up the line and the take off and landing is usually always smooth. They offer free Wi-Fi for their website that offers movies and tv shows. I'm sure there are other airlines that are better, but this is just my personal opinion! If I have a choice, I am flying Southwest! I will be back next month for our next adventure! read more

Southwest Airlines - Love this view - Airlines Near Me - Sacramento, California

I just saw a video online where a southwest employee told one of their customers that they should be ashamed of themselves for trying to bring a guitar on board. It was condescending and rude. Employees of Southwest Airlines should have more respect for their customers. Bringing a guitar onto the plane is not unreasonable. This action went against rulings from the Department of transportation. Southwest needs to treat their clients with respect. I will not be flying Southwest anymore unless Southwest takes corrective actions. I would love to see some action taken on how they can make this right for the person who was talked down to. read more

Southwest Airlines - The ruling from Department of transportation for the issue of carrying on musical instruments - Airlines Near Me - Sacramento, California

Listen this was the first time that I have flown since they have implemented the new system of having assigned seats. A Little slow in boarding and we were delayed by an hour because someone got sick on the plane and they had to clean it. The staff were very kind and they kept us updated concerning the status of the flight. I flew for a training to San Diego and the plane was clean though it smelt a little strong with the disinfectant. The only reason why I did not give this five stars was they are still working out the new boarding process and it was slow. The inflight service was great and quite frankly I enjoyed the flight. I sat by the exit where the wing was located and it was comfortable with people smiling and being kind. They really have to get the boarding process down so that we do not feel that we will be waiting for our next birthday by the time we get on the plane. read more

Southwest Airlines - Gate 14 terminal B - Airlines Near Me - Sacramento, California

I think southwest is spirit reincarnated.......we leave our place to 3 to originally leave at 6:50. It was delayed 8 times. It delayed 2x before we checked in our luggage, 3x by the time we got thru security, then 3 more times while we sat at our gate. I guess it settle at a 10:47 departure time. My husband got a voucher for food for all 3 passengers: my husband, my son, and myself. First of all, totally not enough......we are the airport for goodness sake's. The voucher was only taken at select places but we were already in the line getting ready to order so we did, they didn't take it. They could've put a list together at who took it. Well I got thirsty so in search of a drink, I went down the line to see who would take it. It was just the store with magazines, snacks, sac shirts, and such. And when I just wanted an ice tea, the cashier, JT, for warned me, he thought it was only for a one time use. I think the least they could've offered was some alcohol to forget about all this freakin' bs delays so instead I decided to write this review. My husband switched to earlier flight but not by much, 8:45 pm but was delayed 2x as well so it ended up as a 10 pm flight anyway, I wanna give a shout out to Marti for trying to get us on earlier. You've got a heart of gold especially when you located our bags to get them tagged to this new flight and even though we still ended up with a really late flight. I guess it could be worse as our original flight got cancelled and doesn't even show up on the board anymore. We got in at midnight. We would've gotten here sooner if we drove the 8 and a half hours. You sux a** Southwest. read more

I typically dont complain a lot about Southwest. However, lately, prices have been creeping up and even when they have a special, they seem to have an algorithm that prompts a higher fee on a return leg of a round trip. On this visit, my complaint is the gate agent. We were in las vegas, waiting to return home, and a lady had a dog that was nipping and barking at everybody that passed by sitting next to us. I complained to a gate agent and she sent this gentleman in the picture to talk to the lady.They ended up talking, and even though this dog even barked and nipped at him.She gave him a sob story about how nervous the dog is.And he let it go. Having an animal outside of its carrier in an airport where it can bark and nip.At everybody that passes by should not be allowed. It's not that i'm a pet hater, it's just safe for everyone. read more

Southwest Airlines - Gate agent - Airlines Near Me - Sacramento, California

It had been a while since I last traveled via plane. My experience was great (aside from return at Palm Springs airport due to their bathrooms all not working and me arriving 3 hours before my flight). The trip was to Palm Springs - plane was only about half full, so both there and back I had a space next to me. I got a window seat, and the trip was at a good price. Flight attendants were nice, ride was smooth, easy setup through Southwests app on my iPhone. read more

Southwest Airlines - Sitting on the plane - Airlines Near Me - Sacramento, California

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Absolutely ridiculous! My flight is at 5:05am, I get to the airport at 3:05, the Southwest counter is closed, all the kiosks are off! There is about 50 people waiting, no one knows when a Southwest employee will arrive. What a joke!!!! We need to be here 90 minutes prior to our flight, perhaps you should employees there too. read more

Disappointed that I got mistakenly downgraded from Exit Row $16 to regular seat after agent charged me additional money $18. She said it was extra legroom seat. I want refund for both. Plus WiFi didn't work so this flight so I couldn't get any of my important work done. Totally bummed!!! Y'all can do better. And now I'm having to jump through hoops and submit all this stuff to get my refund back instead of someone at the terminal being able to help me. I got my fingers crossed. They should be giving me some additional mileage as well for this headache. read more

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I traveled on this airlines couple of times , really don't like the seating experience either get a good seat or not if flights are full. Yes, also experienced couple of delays but no worries when going on a vacation. Check in I use the kiosks and always take a carryon. Seats are okay , bring your own snacks Flight Attendants are doing their best to get you to your destination safely read more

So we showed up at priority boarding 40 minutes before our flight was set to load (like 60 minutes before take off. We had woken at 3am to get there. When we arrived at the counter, we were informed there was a new policy that unless you were 45 minutes early to check in, they wouldn't let you board. No budge on that. We were never informed of this policy change anywhere. The supervisor showed up, and pulled their written policy up. It did not say anything like what they had stated. No hard cutoff, full of "may not be able to". "Your bags might not make it" and so on. We were instead rerouted to a non-direct flight with a 2 hour layover. We arrived 4 hours late. 5 minutes cost 4. They were extremely unapologetic, just saying "that's our policy". How can it be a policy if it's not even communicated. Beware traveler's! Show up early, or better DONT FLY SOUTHWEST!!!! read more

Terrible Terrible Terrible, I am very upset. I missed a flight and they kept my money and said it was all my fault and because I made an error that I can just take the loss. The customer service rep basically hung up when I asked if she can assist. read more

Just experienced the worst treatment by a male flight attendant Extremely rude Will never fly on southwest ever From here I'll follow up a formal complaint My flight was 1343 on dec 14 2025 From Sacramento to San Diego Very dissapointed read more

Tried new Southwest. Had an online assigned seat 16A 'extra leg room' by exit on a 737-800. Turned out to be reconfigured so no longer premium extra leg room seat?!? 5 days earlier and is was nice extra legroom seat exit row without a seat in front of it. So 3+ hours cramped in a seat I paid extra for. Southwest staff had an "oh well" attitude with a bunch of excuses. read more

Norman and Madison on our flight tonight were such gems. We all felt so welcomed and comfortable, I would relate it to going to a 5 star hotel. With everything going on in the media about flights, I was so pleasantly surprised and had the best time thanks to Norman and Madison. Thank you!!! read more

Southwest Airlines - Airlines Near Me - Sacramento, California

I am extremely disappointed with my recent experience traveling with Southwest Airlines. On the day of my travel, my connecting flight was unexpectedly changed, which created significant inconvenience and stress. Despite the itinerary change, my checked luggage was sent to the destination on my original itinerary rather than my actual final destination after the flight change. When I arrived, my bag was nowhere to be found. I had to spend additional time filing a delayed/lost baggage report before any action was taken. My luggage was not delivered until the following day, causing further inconvenience and leaving me without my belongings overnight. To make matters worse, when my bag was finally returned, it arrived damaged. I had to drive to the airport, which is what I wanted to avoid but just to be able to make a clame. This experience was frustrating and unacceptable. The flight change was outside of my control, yet the mishandling of my luggage created unnecessary stress and disrupted my travel plans. read more

Prices are in the stratosphere. The boarding personal are rude! High prices & then treated like garbage ?? I think not & I'll be flying Delta next time . Southwest never again. !!! read more

What A list really means: my experience is you are more like on the shxx...list. Boarded last, gate person was rushing through boarding line so there was no organization in line Attendants on plane were great but once again in a seat that was served last. read more

New assigned seating and paying for seating choices sucks ass. $80 to pick your seat. F that. Southwest has lost their minds. Baggage fees were bad enough, but now they upset you in everything like some crappy airline like Spirit or Frontier. read more

You pay for services that are not guaranteed! Paid for business select to basically get economy bad in you SWA read more

Southwest Airlines - Promises undelivered! You pay fur a service that is not guaranteed! - Airlines Near Me - Sacramento, California

I flew into Vegas for the JAMZ competition on Southwest Airlines with open seating and flew out of Vegas with assigned seating. Contrary to others experience, I actually liked the assigned seating better. There was no stress about running to a seat so that my family and I could all sit together. There was a little bit of chaos (understandable since process changed on this day) with the boarding, but the staff handled it well. My recommendation is that they assign the boarding sections according to where your assigned seat is located. People with seats at the back of the plane board first, then middle, then front. This would alleviate the congestion in the aisles. Other than that, the flight attendants were amazing! Thank you! read more

Southwest Airlines - JAMZ souvenir "Simone" on her way home with her National Champion! - Airlines Near Me - Sacramento, California

Kristina, Maria and Juls are absolute sweethearts! Stressed and discombobulated as I arrived to the airport under the recommended two hours. Kristina saw me struggling at the kiosk and before I could try again, she swooped in, "Ma'am do you need some help?" Took care of me swiftly and I head to bag drop off and was preparing to (internally) fuss with the baggage sticker. Before I could even try, Juls appeared out of nowhere: "Miss, let me help you with that." I let out a sigh of relief, I can never take the sticker off seamlessly! I arrive to baggage drop and bed usual hold me breath to see what my bag weight would be and Maria met me with a smile, took my bag and told me to enjoy my flight and have a good day. Out of all the airlines I patronize, SWA consistently models good culture. Thank you ladies, your involvement in my travel experience allowed me to relax despite running behind, and refocus on my upcoming trip. Flight attendants Linda and Michelle (flight reference: SMF to Vegas) were lovely and kind as well. Love SWA! read more

Out of all the airlines that are out there in this big world of ours, I always find myself flying out of "Southwest Airlines". There are many reasons that determine this factor; primarily affordability, no charge for checked bags, reliability, and convenient booking times. I've been a Rapid Rewards Member for nearly 20 years and with the points that accumulate, you can earn priority boarding, free inflight Wi-Fi, and discounts on future flights. Furthermore, they have amazing promotions on west coast flights to Los Angeles, Seattle, San Diego, Las Vegas, and San Diego where they have "Gotta Get Away" specials for as little as $79. Since I am focusing specifically on the Southwest Airlines at Sacramento International Airport located at 6900 Airport Blvd., Terminal B, I will give you a fair rundown of my past experiences here. Upon arrival, the entire check-in process has been smooth and has only gotten smoother over the years. Before, you had to go up to the customer service area to print your boarding pass. These days, you can check-in 24 hours in advance on the Southwest Airlines app (for Apple/Android devices). You have one of two options; enter your confirmation number at of the automated kiosks. Once that is done, your boarding pass prints out. Or you can use your phone as a boarding pass (which is always the way I have done it the past dozen times). The baggage check-in process is very simple but sometimes the employees can be a bit disgruntled during the busier times of the day. Once your bags are checked in, you then take the 2-minute tram ride to a different area where you enter through TSA security. Out of all the airports I've frequented, Sacramento's runs fairly smooth and efficiently. Once arriving to the actual Southwest gate area, everything is labeled accordingly with departure/arrival times on a clear, easy to read video board. Additionally, there is an abundance of public restrooms, baby changing stations, and power outlets throughout the seating area. On my recent flight home which was during the afternoon of Saturday 9/16/2023 (from Phoenix to Sacramento), I had an issue with Southwest Airlines that I had never experienced before. When I waited and waited for my 26" luggage to arrive at baggage claim (at around 4:00pm), it never made it on the flight with me coming home! Fortunately there was a customer service area just a few feet away. The employee was able to track my luggage and told me it was still in Phoenix. She gave me one of two options; 1) wait 3+ hours for my luggage to arrive or 2) have my luggage delivered to my home. I chose the second option as I was very tired due to flying all day, jet lag, and a busy vacation. And around 10:15pm that evening, an employee did indeed show up to my house with my luggage with nothing missing! These are the reasons why I enjoy flying with Southwest Airlines. Their level of customer service has always been above average. And the Sacramento location is no exception. Ever since getting more strict after 9/11 and assuring the safety of their employees, flight attendants, pilots, and passengers (especially during COVID-19), they've always been very supportive and understanding over the years. With that said and done, I am giving the Sacramento "Southwest Airlines" an above average four-stars. read more

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Southwest fails me every single time. I have no choice but to fly on them going to other west coast cities directly from SMF. I have flown on them maybe handful times and there is always someone so rude....from curbside check-in (Sky Cap), gate agent, or flight attendant and baggage handler at carasoul. (I am not particuarly talking about ones in SMF). It is so unfortunate because I love their 10 min cancel policy, I love their pricing, I love their 2 checked bags free.....it is just that there is ALWAYS someone so rude on every single flight. I am desparately looking for another competitor flies directly and frequently from SMF to all the west coast cities. read more

Absolute crap! My suitcase was apparently over the size requirement, not overweight, but too big in size. This is a normal suitcase that I used literally last week on my Delta flight and a week before that on United. The charge for my bag was $250!!! Almost as much as my entire flight? I will never fly southwest, thought I'd try them again since they incorporated assigned seats.. NOPE! read more

I fly Southwest Airlines regularly and have used the same carry-on bag for years, including on a flight just two weeks ago with no issue. Suddenly, at this flight, I was told by a Southwest employee named Julissa (she was working Dec 23rd at 5:45pm) that my carry-on was no longer allowed and that I had to check my bags. Another Southwest employee assisting me was professional and courteous and gave no indication there was an issue. However, Julissa overrode her and forced me to check my carry-on, resulting in $80 in unexpected baggage fees. This was inconsistent enforcement of Southwest's own baggage policy, completely unacceptable, and handled in an unprofessional and dismissive manner. After 20 years of loyalty, this experience has permanently changed my view of Southwest Airlines. I will no longer be flying Southwest and will be taking my business to Alaska or United Airlines instead. Passengers should be extremely cautious, because Southwest is clearly no longer consistent or transparent with its baggage policies, and customers are being penalized without warning. Update- Julissa told me they changed their bag policy two months ago. I just spoke with Southwest and the did not CHANGE their bag policy. Julissa...You Suck! read more

Curb side check in was prompt, timely and expeditious. Staff were courteous,professional and helpful. We didn't occur any delays. We had requested wheelchair assistance which was waiting upon departure and arrival. Overall an excellent experience. read more

I love Southwest Airlines- I would like to send an appreciation shout out to Shannon Baty, she provides the best attitude and customer service . read more

Flying to Vegas rude staff going to Vegas and flying home. Delta versus Southwest is like Saks Fifth Avenue versus Dollar General. Don't do it spend the extra money you are worth it. You definitely get what you pay for. read more

We flew out of Las Vegas after a storm had passed through. Our plane was delayed more than three hours and eventually cancelled. We were able to rebook on a different flight. When we arrived in Sacramento our luggage didn't make the flight. I went to check with the people in baggage claim and was ment by a very rude agent. Everything I said and every question I asked was ment with rudness and denial. I was all my fault because I had a gate agent change my canceled flight. I was given a phone number to call the next day to see where my bags were. Called the next morning after they opened to check even though my luggage app said they were in. Waited till about 11 for a return call and never got one so we drove out to the airpor. Yes they got in the night before and no even thought Las Vegas had put a note on both oh our bag to call we never and leaving a message with baggage claim I never received a call. All this and you now make us pay for bags and your baggage service sucks. read more

We always fly southwest then we can..and always have a good fast flights too Sometimes we get nice & funny attendances but leaving from San Diego we took of with a ease on our way out to Sac The storm was going on below us up you can see clouds like frosting So we landed early And such a smooth landing that was a great Pilot!! read more

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I use to love & speak so highly about southwest but this year there airline has turned to trash the prices have went up there no longer allowing 2 free check in bags which made them the best airline to now being just like all the other trash airline!! I guess they want to be hated like spirit and frontier!! read more

Southwest Airlines - What there little planes look like - Airlines Near Me - Sacramento, California

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We landed and disembarked quickly and smoothly. After landing we quickly moved to the gate and were disembarked quickly. The crew and passengers were all very professional and polite. No incidents. read more

Southwest Airlines - Waiting for our luggage - Airlines Near Me - Sacramento, California

Very upset about all the changes with Southwest. VERY DISAPPOINTED!!!!!!!! I have only ever flown Southwest and loved them. Every time someone would say something bad about Southwest I'd always defend them and mention all its perks. Southwest now has ZERO perks and absolutely no reason to fly them. After check ins my fiance wasn't able to move back (to a worse section) to sit next to me. The seat was open, we have a lap child, and it would be beneficial to sit next to each other. They couldn't care less! Looking forward to finding my new airline of choice. Southwest is literally the WORST! read more

Delayed flights, first leg was delayed one hour, then we had a layover that was delayed (originally by one hour). Now we're being told we don't have a pilot, after waiting that ridiculous second hour. We were supposed to be in Seattle by 11pm and it's already 1134 pm and we're still sitting in the airport waiting for a freaking pilot. From a scale of one to 10, with one being the lowest, I score it with "garbage". Pure freaking GARBAGE!!! read more

Have always flown southwest but had one bad experience that deserves a review. Service has always been great from staff but one particular male flight attendant was a bit much. Right from the start while boarding, he was on the mic being loud with customers. He told me to place my luggage in the over head bin like a taco so theres more space for others to load theirs. I didnt mind, but his tone was like he owned southwest or something. Then told me to only load one luggage and denied me from adding my backpack. The flight did not even look full. So again, i complied. So plane takes off and I can hear my luggage sliding back and forth because it was the only suitcase in that overhead bin. I counted up to 4 overhead bins that were almost empty before they were closed. Staff should do better and get a better estimate before takeoff for customers to load their bags. That particular flight attendant was rude. read more