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    Hawaiian Airlines

    2.4 (103 reviews)

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    Slow line
    David L.

    We arrived at the airport early. They fly out of terminal B at SMF. They were on time . Pretty full plane. They announced ahead of time to digital fill out the Hawaiian declaration form. Only one person in your party needs to do it. Boarding was very slow. They kept on serving the first class section thus blocking our access. I have never been on a plane that boarded so slowly. It gave me time to use the restroom. So that was good. Take off was quick. Once in the air they announced that they are serving a complimentary breakfast sandwich. So even though Alaska has taken them over they still feed coach for free. I believe it's the only airline that still does this. So nice. The staff were really nice. We should be on time arrival . I notice the seats seem closer than before. Just like Southwest. A little tight. I remember them to be more comfortable. Times change and I know they need to make money. At least there was ample room for everyone's carry on. An added plus is that they have Starlink. Its free for all and not bad. We will see the changes Alaska does to them this summer . That is when they said things would change.

    TVs in the seat
    Courtney O.

    Last week was the first time my family and I had ever flown on Hawaiian Airlines - we were headed to our vacation in Honolulu! What a great airline! Checking in at 5am went fairly smoothly and the airline staff were friendly - I also thought they communicated great while at the gate! I also love that Hawaiian Airline has assigned seats - I hate feeling rushed especially when flying with family. It's nice to know that we aren't having to look for 3 seats together once we are on the plane. The airplane was huge - 8 seats in each row! 2 on either side of the windows and 4 in the center. They also have screens in front of each seat that plays all of the airline information plus the safety procedures. I actually enjoyed this more rather than watching someone play with the floatation device and seatbelt. You could also watch the progress of the flight - how fast we were flying, the elevation, the temperature and the time left until we reached our destination. The screens offered free movies and TV shows, you will need to bring plug in headphones or an adapter in order to listen though, but they do offer plug in headphones for $4. Not only do they offer free drinks (including a complimentary cocktail), a free snack and a sweet treat - they also come around with a menu where you can buy additional snack boxes - we bought one that included crackers, cheese, salami and even green olives. On the way to Honolulu, we were given a sausage breakfast sandwich that was pretty good and a Honolulu Cookie. We felt spoiled! Flight attendants were friendly and they even walked up and down the aisles offering water periodically - they were great at collecting trash multiple times too. I also liked having multiple bathrooms available on the plane for our 5 hour flight and you could visit their attendant compartments at any time to get more snacks and drinks instead of waiting for them to come around. Also, the free WiFi is amazing and you can still text while in airplane mode! I can't wait to book another flight with Hawaiian Airlines!

    Hamburger was great
    Tom H.

    Had a great flight to and from Maui in first class it was worth it. This the first time we flew first class with Hawaiian airlines and it was an excellent experience.

    05.30.21 latahz! hoa aloha
    May A.

    New feature - Starlink In-flight Wi-Fi Aloha kakahiaka, braddahs and sistahs! Whoohoo! flying experience is much better with internet! The high-speed Wi-Fi is available on all their A330 and A321neo aircraft... and best of all it's free of charge, no registration pages or payment portals. We love traveling Hawaiian Airlines to the 808. It's even better now with Starlink internet for travelers flying between Hawaii including their international planes. Our travels with Hawaiian Airlines have been mostly on time and we had never had any issues. One time we experienced a slight delay (during Covid). Customer service has always been exceptional... plus it's always good seeing fellow Yelper, Michelle M, checking in our luggage and seeing her at Gate B4 in Terminal B (SMF). Hi Michelle! Just get served our hot breakfast --pork sausage, cheddar and egg sandwich with OJ (a whole can of Minute Maid). Review #2257 updated

    Jay B.

    Original flight was scheduled to leave out of Oakland Airport. The day prior to leaving, I received multiple notifications of my flight being delayed. From past experiences, "delayed flights" turn into "cancelled flights". To avoid such a thing especially on Christmas Day, I decided to reroute my flight out to Sacramento. Thank goodness Sacramento had available seats. Staff were really friendly and supportive. They helped me carry my luggage's and stroller to the gate as they clearly saw me struggling with my toddler.

    Terry K.

    When you got it, YOU GOT IT! (HNL-SMF-HNL) Of the many Hawaiian Airlines terminals on the Continental USA, I feel Sacramento Check in Counter and Gate Check In staff take first place. Here is my story: If you are on Hawaiian that means you are either coming from or going to Hawaii from Sacramento. Think about this: you depart Sacramento EARLY in the morning and if you're flying back into Sacramento, you will arrive LATE in the evening. (Mind you, I'm just setting the stage for you making it easier to empathize with my review) Arriving Sacramento from Hawaii gets you there very late, in the summers, pushing midnight. After a close to 6 hour flight all you want to do is get to the baggage claim OR the rental car station OR the arriving area if you're getting picked up. Hawaiian has their staffing at the gates as you get off the plane directing you... No getting lost. Departing Sacramento to Hawaii means you need to be at the airport at the crack of dawn; sometimes dark still if you're flying in the winter. If you're trying to get a boarding pass, no fear as the check in gate employees are very helpful. They will also direct you to the tram area as the tram gets you to your gate. The last thing a traveler needs when coming or going is angst from the unknown or sass from humans. You will get neither. Take the escalator up a level if you need the check in counters. Otherwise, take the escalators up 3 total levels to the tram gates. Happy Traveling

    Approaching Honolulu.
    Terry K.

    Finally got a chance to fly this airline on a leg going overseas. My plane was an Airbus A330-200 (two aisles) which was a nice plane. But I did find it a bit odd that there were no "individual" air vents. The lady sitting next to me had a draft blowing on her during the flight and had to put her jacket on...on a flight to Hawaii? I didn't feel the draft and was fine. I had a window seat near the back of the plane (but not the last row). There isn't really anything to see during this flight...it's either sky & clouds, or the ocean. Aisle seats are probably best...but I still prefer the window seat. Our flight departed a little late, but we still arrived on-time. Most airlines build in a fudge factor just for this occasion. In fact, they build in extra taxi time for going to & from the gate also. Why?...so their on-time performance "looks" good. Yeah, it's deceptive but it's not illegal. The plane was in nice shape and the flight attendants provided good service to us passengers. We were served a hot breakfast sandwich which was pretty good. What was really good was the rum punch. That's right, rum punch. You have to listen sharply as they list it quickly with the breakfast juice options. I know it was a bit early in the day, but hey, you're going to Hawaii! Try the rum punch...delicious! But in comparison to other airlines I've been on to/from Hawaii, nothing exceptionally good or bad stood out. So for me, just another average flight.

    Fog is thick today 3-29-22
    Gail U.

    3-25-22 & 3-29-22 We flew round trip on Hawaiian to Sacramento. I was getting rock fever and needed to holoholo. Everything seems more streamlined at this hub from check in, boarding, on board flight and flight take off to landing. I love how it was less busy so fewer crowds and even at baggage claim the wait time was quick to retrieve your luggage . They did everything effortlessly. If your opu(belly) is beyond the normal girth, you can ask the flight attendant for a seat belt extension. The downfall of being a chub-a-lub is that the food tray cannot lie flat for your in flight beverage and snack or meal. Hawaiian takes great pride in their complimentary meal service. Lunch and dinner is okay. The lacking 5 th star is because I really hope they reconsider their breakfast complimentary snack. Although the pineapple shaped cookie is sweet and buttery and the oatmeal cookie is also very sweet in taste, the heated sandwich leaves much to be desired. With customers having a bunch of food allergies or health issues to consider and take into account the cost to prepare and provide the meal perhaps an alternative to that sandwich could be re-thought. Now that the State of Hawaii Safe Travel Program has ended it's way less cumbersome to commute without having to get your special wrist band to avoid quarantine but the flip side is hopefully the visitors have been vaccinated for the safety of the other passengers, flight crew and kamaaina they come into contact with during their stay. Other than that, everything else was great very glad Hawaiian Airlines is around.

    6/11/2021 through 7/2/2021:  I had to wear my mask with an N-95 medical mask underneath!
    Shirley M. F.

    6/11/2021 through 7/2/2021: What a journey it has been traveling exploring two Hawaiian Islands, again, i.e., Big Island and Maui as a Lone Rangerette; I want expressing my heartfelt Aloha and Mahalo to Hawaiian Airlines. 6/18/2021: Hawaiian Airlines flew me from Big Island to Maui. 7/2/2021: Hawaiian Airlines flew me safely from Kahului Airport transferring flight to Oahu, aka, Daniel K. Inouye International Airport to Sacramento CA's Airport. Furthermore, I MUST mention the following. 1. I'm a disabled, retired Vietnam Veteran: Hawaiian Airlines gives me two FREE, check-in, fifty-pounds per luggage via showing my Federal Retired Government ID CARD; without submitting the Federal ID CARD, no free, check-in, complimentary luggage will be given UNLESS, you're a Premiere Member for Hawaiian Airlines or other complimentary offers Hawaiian Airlines may have for their Loyal Customers. 2. Since I'm disabled, I notified my Placerville CA Hangtown Travel Agent, Ms. Cathy Conner, (530) 622-1774 to change my airline profile requiring full wheelchair assistance; Ms. Connor books all my Globetrotting Flights around the Planet! 3. Hassle-Free TSA: Placerville CA Hangtown Travel Agent, Ms. Cathy Conner, (530) 622-1774 states via my airline profile mandating Global Entry/TSA PRE-CHECK without waiting l-o-n-g inspection lines-EVER; ALL Hawaiian Airlines Agents specify TSA PRE-CHECK on all my DOMESTIC boarding, flight passes and succinctly specifies GLOBAL ENTRY on ALL my flight, boarding passes for traveling INTERNATIONALLY. 4. COVID TESTING BEFORE JUNE 11, 2021: Hawaiian Airlines partnered with Worksite Labs located via Del Paso Road, Sacramento CA-an easy, drive-through COVID SCREENING TEST making it simple for Hawaiian Airlines' Customers obtaining their IMMEDIATE COVID SCREENING TESTS CONFIRMATION via DM and E-Mail notifications three-days prior departing their flight to wherever/whatever their traveling destination might be. 5. Historically, I have flown with Hawaiian Airlines, since 1993. Also, Hawaiian Airlines has offered me countless, affordable, awesome, no~INCREDIBLE prices booking my two daughters' and myself a plethora of EPIC, ISLAND HOPPING, Hawaiian vacations visiting all islands except, Molokai, the Hawaiian Archipelago, and off-limits Hawaiian Islands! Moreover, I plan future Globetrotting Explorations flying with Hawaiian Airlines. Mahalo and Maraming Salamat, Hawaiian Airlines! Shirley M. J.

    Diomedes L.

    One of the better airlines I flew on. We flew this airline last year and this year as well. Both times I was not disappointed. Last year , we had to do all the covid protocols for Hawaii, Hawaiian airlines provided links and vital information on how , when and where (protocols). This year , we didn't have to since they fully opened up. I'm finally reviewing this airline because two months ago we book on anther airline (I won't mention the airline) and I probably had one of my worst experience. . There's huge difference in service and meals . They served warm Meals , cookies and choices of juice, water or sodas. They also have screens i from of you so you can watch movies-tv series , listen to music and or play Games. I watched 2 movies and before you know it , the plane is preparing to land. We booked on the much roomier airbus 330 , a wide plane. Two aisle, window seating is only by pair. We had our own two seats by the window, lots of legroom and their bathrooms I noticed it's much roomier. Definitely will be booking Hawaiian Airlines next time we go back to Hawaii.

    The new "King" of Hawaiian Island travels right over there
    Bobby M.

    OMG! What has happened to Hawaiian Airlines? They used to be great, Now they're just a bunch of unhappy, grumpy employees with lousy service. No wonder they are losing so much business and their stock has plummeted to less than half of what it used to be. From check in all the way to pushback off the gate, all we got was attitude and we bought First Class tickets too. No one smiles here anymore. So sad. For a great time in the Islands, we had to endure 5 1/2 of terrible service. We'll stick with Alaska Airlines and now, the new Hawaiian Islands champion of great service, Southwest Airlines. Southwest Airlines is the new king of the Islands! I don't think Hawaiian Airlines will be around much longer. Unfortunately, some other airline will get these grumpsters.

    Sacramento International Airport Terminal
    Sandy M.

    For the past three decades, our family has flown with Hawaiian Airlines. They have earned our loyalty because of their aloha spirit, reliability, safety record, and customer service. Yes, even during uncertain times, safety concerns with the COVID variants, flying requirements, we have only the highest positive regard and respect for HA. Sacramento International Airport -Hawaiian Airlines staff are dedicated, hard working,, and efficient. Tip: Fly Hawaiian. Aloha!

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    The lady at the baggage check area was so nice, helpful and had great energy. What a great start to our vacation.

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    Page 1 of 3

    Ask the Community - Hawaiian Airlines

    Review Highlights - Hawaiian Airlines

    “We were able to get our covid check wristbands at the counter instead of at the gate, which turned out to be especially helpful with a full flight.”

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    American Airlines - Refreshments

    American Airlines

    1.6(207 reviews)
    0.3 mi

    This was my first time flying, American Airlines. The staff was very friendly and made the whole…read moreprocess feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again!

    I mostly fly with American Airlines as that's my preferred airline of choice. I know, I know you…read moreeither like them or hate them. However any issues I've had was taken care of promptly through their customer relations department. I love they have free entertainment and through my cellphone carrier I have free wifi service! I always upgrade to premium seating for extra legroom or at the last minute upgrade to first class for a reasonable fee. I've always received friendly service out of the Sacramento location so no complaints their other airports that's sometimes is a different story, but very rare. Most of my flights are always on time flying out of Sac and I did have one flight that was cancelled 50 mins before boarding and I could either be refunded or put on another flight. I picked the obvious and got boosted to first class for the inconvenience! Fly other airlines, but this is my got to because the fares are usually the most reasonable.

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    American Airlines
    American Airlines - Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

    Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

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    United Airlines - LAX bound ERJ175

    United Airlines

    1.6(201 reviews)
    0.3 mi

    As a facilitator for the front line workers of one of Californias top hospitals I always start my…read moreclasses asking the group for examples of "bad customer service". Arms shoot up and everyone is always eager to share a story. Example after example people remember more stories or similar stories, laughing starts and I always have to end this part of the group. My service received on May 22/23 & 29th from the phone agents, desk agents and flight attendants will now be used as examples for my classes. It all started with an unapproved charge on my credit card made 2days prior to my vacation starting. Yes, when I saw the charge I instantly closed my account and contacted United. I spoke to Harvey. I was told he couldn't do anything but he said he would put a note to other United agents on my account, alerting them that my credit card was compromised and to not make any changes to my reservation. He told me to speak to the ticketing agent at the airport to get a refund and put back in my original seat assignment. Sue at United front desk couldnt help me get my original seats either and offered me no help at all other than to tell me "I can move you back but it's going to cost you more". So, because I technically paid for it, I had 1st class seats for a 2hr flight Roanoke Virginia. First Class, basically a bigger seat and that's it. We got asked half way through our flight if we wanted a drink and snack. I also wasn't asked if I minded, or was allergic, to the huge dog and owner they moved into the empty seats behind me. Did the lady and her dog pay for those two empty seats? I don't think so, but I was made to pay for mine. Now, it's time for my flights home. Day before my flights I go to the app to check-in and the app is showing No Flights Scheduled. I call and speak to a service rep and she says that she had no idea why my flights were cancelled but she was able to reinstated all my seat assignments without any problems or up charge. Fast forward, we check in for our flights to Richmond/ Chicago/Sacramento and get to to our gate and see the flight is 5hs delayed because they "have no crew". We were automatically redirected on another flight and seats randomly given to me. I saw I was separated from my husband and scanned a QR code by the gate, spoke to an agent who huffs & puffs to change our seats and put them together. When we arrive in Denver we rush over to our new gate and with a few minutes to spare we pre check with the agent confirming we didn't neef new bording passes for this flight to Sacrament. He doesn't even look at us and says "if it says Sacramento on it you're fine" and brushes us off. Well what do you think happens? We go to get on our flight, boarding passes don't work, and this POS starts acting like it's our fault we're holding up the line. Not only was his demeanor rude he separated my husband and my seats. Seriously crash landed in Sacramento which caused the crew to be unable to open the cargo door and remove our luggage. We only found this out after we were standing around 30-40mins with the other passengers in baggage claim. Finally luggage starts moving through and an hour later my husband and I are staring at an empty luggage conveyor belt. Our luggage was missing. Reported my luggage missing in that little room everyone hopes to never be in. The woman says your luggage is in Chicago, we'll text you along the way to keep you updated on where your luggage is. She even sent me a practice text. That was the first and last text I received regarding my bags. Before we left she said we'll deliver your bags probably by morning. By 9am and receiving no text and nothing on the app, I called the Baggage Recovery Center, gave my last name and confirmation number and he instantly told me my luggage was on its way to California and would probably be out to me by noon/1. By 2:30 and no word about my luggage I call the Baggage Recovery Center again and told the woman, Pria, that I wanted an update on my bags. She said "what's wrong with your bags". Conversation ended with her saying my bags will arrive in 6-8hrs. Which we all know is another way of saying "I don't know". In the end, my husband and I got home alive and our luggage did arrive a day later. But it's still unfortunate that the horrible feeling United has given me is trumping the joy I had on vacation. But that's how bad service goes, it stays longer and travels farther than good.

    Where do we begin? Flew into Washington DC for a connection to Norfolk VA. 3 planes loading from…read morethe SAME gate at the SAME time...due to that delay, we sat in our plane on the tarmac for over an hour until a thunderstorm forced us back into the terminal. We got updates for the next 5 hours until they finally cancelled the flight. The terminal shut down and we spent a cold night in the terminal after rebooking the flight ourselves for 8am the next morning. Unfortunately, our first class ticket wasn't honored and we were shoved into economy , but at least we got there I guess! Coming home, the first leg was late, the food was cold but we made our connection. Flew into Sacramento on time, and then sat for over 30 minutes while the ground crew moved first one plane and then another while we waited for the empty plane to be moved from our gate. Seriously United...you need to do better.

    Photos
    United Airlines
    United Airlines - 11-2-22: plenty of passengers waiting in line and nary a staffer to assist. *yawn*  5:24am to Denver.

    11-2-22: plenty of passengers waiting in line and nary a staffer to assist. *yawn* 5:24am to Denver.

    United Airlines - A17

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    JetBlue - Window view (airplane mode)

    JetBlue

    2.9(83 reviews)
    0.3 mi

    If I could give JetBlue a 0 I would. I flight from SF to NYC continued to be delayed. We ended up…read moremissing our connecting flight. The customer service person told us they can rebook our flight the following day and JetBlue will pay for a hotel. She said we can wait for the voucher or submit the receipts and get reimbursed. By this time we didn't want to wait in the airport for 2-3 hours so we chose the later. We got home and they gave us the runaround, then said they will not compensate us. The customer service person even told us where to stay and they would give us $12 a day for food. We all joked about what you can buy for $12. Boy was this a scam!! I will never fly them again.

    A week ago it was my first experience using Jet Blue airlines. I have to say at first I was a…read morelittle nervous aboit what to expect because I do not hear about many reviews with this aircraft so I felt like I didn't have much to go off of. However, while boarding the plane and during my flight I was extremely impressed. This was by far the best flight I had ever experienced. In the past, airline seats were too small, little space, or the accomdating snacks were subpar to those who paid so much for their tickets. However, on this aircraft I was glad to see not only were the seats accomodating to everyone but they were leather lined and also had a head rest that adjusted according to your comfort. Thought of the confort of everyone during the transition of the flight and the recling position offering enough room for everyone. Had excellent and clean aircraft as well as windows to look out of. Not to mention organized aircraft safety instructions. Demonstrating proper use of each step for instruction. And also an assorted snack tray with a variety of options to accomdate each passenger. I couldnt be more pleased with the expectations of a long flight.

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    JetBlue
    JetBlue - From East Coast to West Coast where home is!

    From East Coast to West Coast where home is!

    JetBlue - Art in the jetblue terminal in sacramento

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    Art in the jetblue terminal in sacramento

    Volaris - View from my seat leaving Sacramento

    Volaris

    1.3(68 reviews)
    0.3 mi

    So I fly to Mexico a lot-with the wife being from Jalisco,we tend to go back pretty often and when…read morewe do it's almost always on Volaris.In the past we have flown to Guadalajara and to Cabo-this time we were flying to Mexico City for the 1st time. Volaris for sure is a budget airline-they nickel and dime you for every little thing-we tried to add a bag last minute and boom $150 each way-straight crazy,luckily it was a kid-less trip so carry-ons it was.That being said-the airfares themselves are cheap.They don't offer free refreshments but do offer free water in a cup.You have to purchase sodas or beers-I ended up buying 2 bottle waters and a Diet Coke for around $9-that got me thru a 4 hour flight pretty easily. Planing and De-planing was pretty fun as we had to take a bus to and from the plane then climb up the stairs to the plane out on the airstrip-that always feels more fun for some reason. The seats inside are comparable to the "bidirectional"named airline that recently made news with their change to no more free luggage and assigned seating now,feels very similar in regards to comfort and legroom to that airline. No WiFi on Volaris flights at this time-they do have an entertainment type network you can access during your flight but it costs around $2 to access it. In closing-if you ever find yourself headed to Mexico and looking for a no frills airline experience that will save u a few shuckles-I guess I do recommend Volaris Airlines since I seem to keep using them over and over again. PS-Pro Tip-if you ever find yourself traveling domestically within Mexico,I 100% recommend Volaris-they are so cheap-I paid like $31 to fly from Guadalajara to Puerto Vallarta last year-so cheap-that I fully recommend-Be Safe Out There.

    They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight…read morefor the next day. Would not recommend

    Photos
    Volaris - Deplaning on Volaris

    Deplaning on Volaris

    Volaris - Walking to plane from the gate

    Walking to plane from the gate

    Volaris - Getting on the plane with Volaris

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    Getting on the plane with Volaris

    Megabus

    Megabus

    2.9(139 reviews)
    9.5 mi•Downtown

    Remember when we used to go places? The time right before the Rona we took a megabus to the city,…read moreand it went well all things considered. I would do it again. Beats traffic, parking, and other hassles in the city if you prefer not to deal with those things. The driver on the way there was a lot less weird than the one we had coming back to Sac. No talking to herself and to traffic, etc. My charger outlet worked. I was happy. It took us less than an hour and a half to get to San Francisco from Sacramento, without the bother of parking and traffic. Effortless. Cost was around $13 one way. Our bus wasn't crowded at all. Were they Amish? We never did find out. The comfortable air conditioning vents helped with the armpit smell that wafted from...places... It doesn't pick up over at the bus hub on 65th anymore (University/65th Lightrail station). Instead you'll need to grab megabus from under the freeway, on 6th between W & X. There will be a queue to tip you off.

    First time on Megabus, but definitely not my last. I had to get to San Francisco today without my…read morecar and had the choice of the Amtrack then bus, Bart, uber, or Megabus. I did a little research and found the Megabus website with a pick up at the 65th Bus station in Sacramento with a drop off in San Francisco on Townsend between 4th and 5th street. That might be a perfect situation for those going to the Giants game as it lets off literally a few blocks from AT&T Park. We chose the 9:30am bus with a 11:30am arrival in Sn Francisco. Research noted that you cue up in line as most (but not all) seats are first come first served. We arrived 30 min ahead and were 5th and 6th in line. The bus arrived at 9:10and we were on by 9:10. Reserved seats can be purchased for an additional $1 fee as well. There are Table and front row seats for $5 or $7 more as well. Bus is clean, comfortable. We sat on the upper level, with a nice view. The only negative for me is that the bus ride is "soft". What I mean is that our bus had that Cadillac soft rolling feel and was slowly rocking up and down with every bump in the road. So for those of you that get car sick easily, you have been forewarned. Reservations are done online, and the process is incredibly easy. For $9 plus the $1 reservation fee for this trip, I found it a great deal. Plus not having to drive, free wi fi, no toll made the trip well worth it. Food is allowed on bus, and there is a restroom on board as well. I'll be back to use on the next day game for the Giants!

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    Megabus - Wif speed from Sacramento to SF per speedtest.net

    Wif speed from Sacramento to SF per speedtest.net

    Megabus
    Megabus - Megabus stopover at Barstow for 30 mins.

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    Megabus stopover at Barstow for 30 mins.

    Hawaiian Airlines - airlines - Updated October 2026

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