I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 1-855-329-0101 or 1-855-329-0101 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

This was my first time flying, American Airlines. The staff was very friendly and made the whole process feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again! read more

We three Indiana guys got good prices for our flight through Dallas from Indianapolis and cannot fault the staff both ways, layover time, or overall run; however the super loud recorded announcements constantly spouting off silly credit card and similar ads during the flight is by far the most annoying public transportation setup I've ever experienced across buses, Chicago Ls, Amtrak, Southwest, Spirit (RIP), and even Allegiant! Please let the people rest and enjoy the journey minus obnoxious voices. read more

On June 13, my husband and I had our flight from Chicago to Sacramento cancelled. While in line, I called American and was able to book a flight home changing the itinerary to Chicago to Oakland with a change planes in Seattle. The plane did not depart until 7am June 14. It was the only option to get us home. American only gave us a $200 voucher but there were no hotels available because it was already 1am. We had to sleep in the departure gate area. They did not have business class available so we flew coach on both flights and received middle seats apart from each other.. We then had to arrange transportation from Oakland to Sacramento. Luggage was delayed 2 days. We deserve compensation for not only the hassle but not receiving what we paid for. We did not get business class as we paid for. We requested reimbursement for the difference in business class and our son's time and gas to pick us up in the wrong city, not to mention the overnight at the departure gate in Chicago. It would've cost approximately $160 to take an UBER. We also had to purchase extra meals at a cost of $55. We were not eligible for the business class lounge to get food. We were awake for 48 hours. American responded and gave us each $100 travel voucher. Give me a break...why would I ever travel with your airline again after the way you treated us? You could have reimbursed us for the difference in coach and business class at the bare minimum! But you decided to humiliate us some more by giving us a measly $100 travel voucher! We will NEVER fly your airline again and we we tell all our friends not to fly with you either! read more

I mostly fly with American Airlines as that's my preferred airline of choice. I know, I know you either like them or hate them. However any issues I've had was taken care of promptly through their customer relations department. I love they have free entertainment and through my cellphone carrier I have free wifi service! I always upgrade to premium seating for extra legroom or at the last minute upgrade to first class for a reasonable fee. I've always received friendly service out of the Sacramento location so no complaints their other airports that's sometimes is a different story, but very rare. Most of my flights are always on time flying out of Sac and I did have one flight that was cancelled 50 mins before boarding and I could either be refunded or put on another flight. I picked the obvious and got boosted to first class for the inconvenience! Fly other airlines, but this is my got to because the fares are usually the most reasonable. read more

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I haven't flown American Airlines in a while. Looking for flights to go to a small town was a bit tricky. I am not familiar with all the different tiers and accommodations offered by price points. Basically, Main Cabin, Premium Economy, First/Business Class. You can apply for their credit card and earn points towards cheaper flights. The economy tier has the least flexibility when it comes to changing flights. The plane I was on was a nice size plane. It seemed to be a newer plane with more bells and whistles. My seat was comfortable. It offered a charging port for your phone/laptop. The luggage rack above was a larger size. On our flight, we received a snack and your choice of drinks. I was surprised all of us received a full can. That was nice. Overall, a nice flight experience. The flight staff were very friendly. read more

American Airlines - Plug for your phone/laptop - Airlines Near Me - Sacramento, California

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Early for our flight back to Arizona after 2000 miles of car travel in the Northwest Coast. check in was easy and this tim 3 check bags for free. Antique shopping has a price but this worked out well read more

Their flight prices are the best so that's why I flew with American this time around. They were very accommodating with the weather weather was going through DFW and I had to change over to a new flight. The app was useless to change flights so I called the airline instead of waiting in the long lines. read more

Extremely Disappointing Experience with American Airlines My family (my husband, my 8-year-old daughter, and I) had an incredibly frustrating experience flying with American Airlines this past December from Omaha to Baltimore with a connection in Chicago. We paid about $1,800 for one-way tickets and were only visiting Baltimore for three days, so every hour mattered. Unfortunately, almost everything that could go wrong did. 1. Missed connection due to airline gate issue When our flight landed in Chicago, there was no available gate for our plane. Instead of pulling in, the plane drove around the airport for nearly two hours while the crew kept telling us we would pull in "any minute." Because of this delay, we missed our connecting flight to Baltimore. This wasn't caused by weather or airport congestion -- it was an operational issue on the airline's side. 2. Poor overnight accommodations After missing our connection, American Airlines provided a very poor hotel arrangement. We were given only a $10 dinner voucher, which barely covers anything at an airport. We were sent to the wrong hotel first, which wasted another hour. The hotel we eventually reached was about 10 miles away and not in good condition. The only shuttle back to the airport was at 3:00 AM, even though our flight wasn't until 8:00 AM. Traveling with a child made this situation especially exhausting and stressful. 3. Lost luggage and more delays When we finally arrived in Baltimore the next day, the problems continued. American Airlines lost our daughter's suitcase. We then had to wait at the airport for nearly three hours dealing with baggage services. By the time we left the airport, we had lost almost an entire day of our already very short trip. We also had to spend additional time and money buying clothes and essentials for our daughter. 4. No follow-up or compensation Since the trip, we have filed multiple baggage claims and service requests with American Airlines over the past two months. Each time we were told to submit another form or request, but nothing has been resolved and no compensation has been offered for: The missed connection caused by the airline The lost luggage The ruined travel day The extra expenses we had to cover Throughout this entire situation, we stayed patient and cooperative, but the lack of accountability and customer care has been extremely disappointing. Bottom line: If you have other options, I strongly recommend choosing another airline. This experience showed us how poorly situations can be handled when things go wrong. read more

Last weekend, I went on my 1st flight in 14 years. My sister booked the flights. We went 2 Arizona. I have nothing, but great things 2 say about this airline. Flight attendants were friendly. I enjoyed getting snacks!!! I would book my next flight w/ them!!! read more

American Airlines - Pretzels & cookie!!! - Airlines Near Me - Sacramento, California

What an amazing flight thank you very much to the flight crew of American Airlines. Arrived early and the complementary snacks were delicious. read more

American Airlines - Martinez Family - Airlines Near Me - Sacramento, California

We had a short flight from Phoenix. The flight was smooth. We were in loading group 8 so we got to stay in the terminal until the plane was almost fully loaded. On the flight they had free drink service. Champagne was $10. You had the option of Biscuts and or pretzels. I got two biscuits. They were delicious. They taste like gram crackers. The water they serve is bottled water. I had a glass and it was cool and refreshing. The middle bathroom was out of order, which was good for us as we were next to it and it would have been kind of gross to have people going in and out the entire flight. read more

American Airlines - View from our waiting spot. We are 2 hrs early. - Airlines Near Me - Sacramento, California

So far my American Airlines experience at SMF has been great. The lady at the baggage ticket kiosk stepped right in to help us without us having to ask. I know, that shouldn't be a thing but now days, service seems to be sparse all the way around, so we appreciated it. The SMF airport is so easy! I feel like cheating and on vacation and I haven't even left the ground. read more

I don't think I would ever fly American Airlines again. This is my second time flying. This airline the first time horror experience the people were not very friendly. I had got off the plane and one of the tees. I asked her like where is my next gate and I was like All over the place cause our plane landed late and everything and she just told me that I need to go to the blue thing on where they have the flights and she was significant desk, so I felt that she could have just told me where my gate was and told me just kind of scattered all over the place looking for the blue screen. This time I flew American Airlines to Punta Cana on the way to Punta Cana. My flight crew was completely rude. We flew out on the 14th. I'm arriving in Punta Cana on the 15th cause we had to stop in Mexico. I mean in Miami and it was horrible. I asked for a drink. He told me that I would have to go all the way down and come all the way back up. I said that's fine but he never came back up. I had to push the button to get him to bring me my drink. They were just rude Wasn't very friendly and then on the way back there was a guy. He was very pleasant however there was a girl that she just had no there was no customer service like you didn't feel like at home so no I don't think I would fly American Airlines again. The admiral lounge was very good. We were guest of some friends so the lounge was nice, but the flight was not read more

American Airlines - Airlines Near Me - Sacramento, California

I was at gate A39 for American Airlines on 1-5-25. In general I like AA, staff are professional and cordial, the plane itself has charging ports, the gates have decent amenities like charging stations and restaurants and shops. The bathrooms were decent and clean and they had green or red light indicators to note if the stall was open or not. The only problem is at DFW, at least at gate A39, the carpets smell musky. Better to get rid of the carpet bc it's immediately noticeable as soon as I deplaned. The minuteman suites is right across where you can buy snacks and items and take a nap. read more

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As usual flight delayed missed connection these airlines have 0 respect gor paying customers!!!!!!!

I had the pleasure of working with Ross Miles, a booking attendant at Sacramento International Airport for American Airlines. Today I experienced a flight delay--my original 8 AM Air Canada flight was delayed, and then I was switched to American Airlines, which also experienced delays. Ross was absolutely outstanding throughout the entire process. She went above and beyond to assist my daughters and me, rebooking us on an international flight--not our original route--but made sure we had seats together. What could have been a stressful and frustrating experience was handled with remarkable professionalism and care. Ross's customer service was exceptional, and she made the process extremely smooth and easy. I travel frequently, and this was by far the best experience I've ever had with a booking attendant. Ross is friendly, patient, and genuinely committed to helping passengers in every way possible. Her attentiveness, knowledge, and willingness to go the extra mile made a stressful situation completely manageable. If you ever have the pleasure of encountering Ross at the airport, I highly recommend taking a moment to say hello and appreciate her work--she is truly an asset to American Airlines and sets the standard for excellent customer service. read more

Response from Customer relations after AA Travel failed to give correct information: As part of our partnership with the Better Business Bureau, I've recently received your correspondence from 9 December 2024. This is in response to your BBB Case: 22663635. Given that your travel plans were disrupted, I can absolutely understand your frustration. Travel documentation is one of the toughest areas of the travel industry as requirements continuously change. We use a database that's industry-standard to check what travel documentation is necessary per customer based on their nationality and where they are traveling to. Even so, we do feel it's fair that travelers are responsible for knowing what documentation they need prior to boarding a flight. It's not our approach to offer compensation when a passenger is denied boarding due to not having the correct travel documents. I regret any further disappointment this may cause. Additionally, we understand that operating on-time departures is important to our customers; therefore, we do have specific cut-off times for check-in and gate arrival. For most domestic travel, customers must be checked in no later than 45 minutes prior to departure time. In addition, it's a requirement that customers arrive at their gate no less than 30 minutes prior to departure time. For international flights, it's 60 minutes for check-in, and 45 minutes for gate arrival. While these are the minimum requirements, we recommend checking in at least 2 hours before departure for flights within the U.S., and 3 hours before international departures to allow plenty of time to get through Security and to your gate. According to our records and your correspondence, check-in requirements were not met. Therefore, After thorough review and careful consideration, we must respectfully decline your request for a refund. We appreciate your AAdvantage® loyalty very much, and look forward to welcoming you on your next American Airlines Vacation. Sincerely, Francisco D., Representative American Airlines Vacations Customer Relations My response: Sir, You are exactly right, we as customers do share the responsibility of being prepared for our flight. My complaint is when I tried to do my part it was met with mis-information. I searched AAs website to make sure that on my side everything was in order. When I came upon the e-ticket verification form (which was unfamiliar since I have never traveled to the Dominican), I did my part by calling to find out if this was something that I needed. I was told it was not needed, I only needed my passport; that was the day BEFORE my flight. When I get to the airport between 830pm-845pm, which was more then enough time, I was told I needed to complete form in order to board. Like you communicated in your response, there are always changes, AA Travel failed to use the data base to verify the information, there is no way a customer should be held accountable for that. Your records shows I was checked in at the time I was checked in because the AA counter agent was nice enough to check me in after an hour or more of trying to complete the form because she did not want me to miss my check in time. I stood at the counter for over an hour and a half trying to get the form completed, the counter agent also tried to complete the form and it would not go through. Nobody knew out of all of the agents there, why the form would not go through. There was no number to call, no one to reach out to check the website, but this is the customers fault? Why are the agents not trained on this requirement and why is there no one to reach out to when there is a problem with the website? I understand that requirements must be followed, but when a customer is given wrong information from a Travel Agent whos job is to know and verify the information before giving it to the customer, that customer should not be held responsible because of the agent not doing their job. Due to mis-communication from an AA Travel agent, I missed my flight, a day and a half of vacation, and had to make multiple trips to the airport. For AA to put this back on the customer, shows poor customer service. I will reach back out to the Better Business Bureau with your response and add to Yelp and other sites so people are aware to not trust what the Travel Agent tells them. Thank you for your response but American will no longer be my first choice for flying. read more

I picked out an aisle seat for me and a window seat for my husband because I use the bathroom a lot I checked in at the airport because I needed to check a case of wine since we were in Napa valley The woman who greeted us at the ticket counter was not all that friendly. Then I didn't realize until we were getting on the plane that she changed my aisle seat to a center seat I paid extra for these seats. If I wanted an aisle I would have booked an aisle. No one would do anything about it once on board. Bait and switch should be illegal. Only reason for 2 stars instead of 1 is I got to my destination, so thats a good thing, but why pay for a seat and not get it. read more

I've been getting an error on their website when I try to change my flight. I've talked to my bank, their agents, I email.. I was told to just keep trying to make the change online by the last agent I spoke to. Each day I try and it's the same error and I haven't received any explanation or solution for an error on their end. For the emails that I've sent, I get the same email back with a different reference number from the same person-- Kourtney Hopson from customer relations and it doesn't address my issue or contain any sign that the email has been read. I do think that if you don't have the status of a frequent flyer, the company cares less about you but that can also hurt them if they don't care about people building up their status. Edit: My latest email is the same email exact response but from Harlie James from customer relations. Update: I was able to change my ticket. Not because anyone helped me but because I tried every day for a week and a half. read more

I'm a disabled veteran and need to recline my seat when I fly: I can't sit in the exit rows or last row, or the row in front of the exit rows. I've had 7 spine surgeries and explained that to the customer service rep who would not change my seat without me paying for a priority seat. Pity, just sad how indifferent these people are. And 20 minutes in line for nothing. read more

American Airlines - Airlines Near Me - Sacramento, California

This review is completely related to the Customer Relations Division. Long story short... Our flight from Phoenix (PHX) to Reno (RNO) was diverted to Fresno after a failed landing attempt due to winds. I'm grateful the crew diverted to insure our safety. We arrived in Fresno in the late evening hours and we were told they could not get us out until the next morning. Hotel vouchers were to be distributed. After about an hour with no update on when vouchers would be distributed we were informed that we could book our own hotels and would be reimbursed for reasonable rates. Many of us booked our own hotel. The next morning I was given the run around on getting reimbursed, which ultimately became a Customer Relations matter. I've completed necessary online info multiple times. I even got as far as to speaking to someone and emailing my receipts to a general customer relations address. Well... I've since had to reach out to Customer Relations in attempt to resubmit my request 3 more times, as I keep getting pushed back to their canned email response with a new reference number. Just horrible customer service!!! read more

very deceitful tactics. I upgraded to 1st class thinking it would be an epic experience with AA, but it was an epic disappointment. the only thing I got was bigger seats. the night I took off was very cold and I asked if there were any blankets and pillows available, NOPE your on your own. I was hoping to get a meal on the flight, NOPE I got peanuts, popcorn, and a free beer. how insanely ridiculous this was. I had a layover in Miami and on the 2nd leg of the flight I got kicked to the back of the plane and not 1st class, I was fuming! needless to say, I paid for the most expensive junk food in the world, almost $1000 for popcorn, peanuts, and a bigger seat. the lesson here is don't buy the upgrade, if you need more leg room just buy the exit seats that have more room but don't upgrade to 1st or business, not worth it. read more

American Airlines - Airlines Near Me - Sacramento, California

Angela and Julie were extremely rude to us during our experience with American Airlines. Thankfully Delta airlines helped us with our flight situation and Pearline from Delta changed our negative experience with American Airlines into something more positive. Angela specifically made me never want to fly with American Airlines again. read more

Terrible, bumpy flight, There was another plane at our gate and we had to wait 25-30 minutes some people missed their flight. The gate we arrived at was D1 the gate we had to leave at was B12. we arrived at 7:45 and we had to leave at 8:10. it was a 12 minute walk but we had to run. we were the last people to board almost missed our flight. will never fly with American Airlines ever again. read more

Flight to Europe was very smooth. Flight attendants are very nice. There were many seats still open so we got to sit in other seats.

Tuesday morning, we flew in American Airlines to LAX. We had such a lovely check in and seamless boarding. As we got inside the plane, my son asked for water. As most of you are aware, we can't carry water through TSA. It was 8am flight so I didn't think to buy water at that time. As soon as we sat down, that's when my child wanted water. I asked the air hostess for water. We could see in the front row seats customers were served water. The air hostess said, you have to wait until we reach into the air. I did tell her, I need for my child. Shortly after that, pilot announces delay in plane to take off. Additional 20 minutes on the ground. The air hostess had no empathy towards a 6 year old to serve water. I pressed the button once we were in the air for water. Another air hostess came once. However, she said the other air hostess will serve you. No, the air hostess was busy. So I had to go and request again. Daisy was not happy, finally served water. Definitely this American Airlines hostess Daisy deserves the award for not showing any empathy for a child that was super thirsty. On the other hand, they are are able to serve water for A list members. We definitely know next time which airlines to travel and recommend to friends/families traveling with children. read more

Cancelling flights due to "weather delay" (theres no report of incelement weather conditions) causing us to be rebooked on a different flight with almost 24 hour delay. It's almost criminal read more