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    Navid R.

    DO NOT FLY WITH VOLARIS!!!!! I would give this airline a zero star if I could. I did not pick this airline, we used an app and learned why they are cheap. We got no snacks or drink on a 4 hour flight, but they had plenty of food and drinks to sell . My baggage was lost and never arrived. For 4 days I tried to contact the company'. They do not answer. You have to contact them through FB messenger or What's-app. Still no one contacts you. We were given a number at the airport, guess what no one answers the phone. Message says "someone will contact you after 3 hours". No one call you back. I would never fly this airline, pay more amd use a reputable airline #donotflyvolaris

    Incorrect info on Volaris gate screen

    Horrible customer service and hostility from Salvador at Sacramento International Airport. I arrived over 2 hours early for my international flight, this being my first time flying internationally. I wasn't able to check in and get my boarding pass from the app or website because the platform was requiring Mexican document information. Being a US citizen, I don't have any info to input in that section and therefore was not able to complete the online check-in process. There were two lines at the Volaris counter, one line for checking a bag and another for "special services." Being that I wasn't checking a bag, I entered the line for special services since logic told me there would be no other way to get my boarding pass. There was a group being assisted at the counter and 1 other passenger in front of me in line. In walks Salvador asking me why I was in this line. When I explained to him why, he pulled me out of line and told me to open the app on my phone and he would help. He said I should put my passport number in the field that asked for a mexican ID number. While I was completing this process, he chose to leave me standing behind both lines, helping MYSELF complete this same online process except with my american passport number in the mexican ID field. I completed this process twice UNSUCCESSFULLY before approaching Salvador again, who then told me to in the "special services" line.. to which I replied... YOU MEAN THE LINE THAT I WAS JUST IN, THE LINE YOU PULLED ME OUT OF, THE LINE THAT HAS 15 PEOPLE IN IT NOW??? There was no apology from Salvador, and when I asked his name, he wouldn't provide his surname and barked at me. YOU DONT NEED IT. I have spoken to other friends and family who fly internationally and advised that they should look for another airline instead of flying with Volaris. My return flight from mexico also had a last minute gate change which required me to find my way to the other gate, but the screen at the gate did not say sacramento, it said Culiacan, sending me wandering around the airport looking for another screen that had the correct info, only to find my way back to gate C33 which had the incorrect info. Volaris lost a customer that day, I would rather walk than fly with this airline again.

    Volaris Airlines/Orbitz
    Darlene W.

    I purchased four round trip tickets to Cancun for my sons wedding the venue has been canceled because they were not satisfied with what Cancun had to offer for a wedding, very sad to hear that, I also purchased a travel voucher stating that if for any reason I need to change or cancel my flight no questions asked and I would get a FULL refund I've been bounced around through customer service and Orbitz and nobody will help me. I have emailed both Valaris Airlines and Orbitz and also emailed them both the travel vouchers information, it clearly states on the rules that if I need to cancel my flight no questions asked I can get a full refund, and VOLARIS keeps sending me lame email excuses that I have to deal with Orbitz, Orbitz tells me I still have to deal with Volaris, still no help till this day and I have been trying to resolve this since January of this year ! Darlene w

    Those are the guys fixing the air condition

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    7 months ago

    Helpful 12
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    4 months ago

    They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight for the next day. Would not recommend

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    5 years ago

    The worst when it comes to customer service. The worst when accepting pets with all the necessary paperwork, they have no mercy

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    5 years ago

    they stole my suit case and refused to give it back i am still waiting for my suitcase to tthis day it had my favorite pair of pants in it

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    Volaris Reviews in Other Languages

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    Review Highlights - Volaris

    “Very clean airplane, friendly crew, lots of leg room, large cabin space for storage, nice snacks!”

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    American Airlines - Refreshments

    American Airlines

    1.6(207 reviews)
    0.0 mi

    This was my first time flying, American Airlines. The staff was very friendly and made the whole…read moreprocess feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again!

    I mostly fly with American Airlines as that's my preferred airline of choice. I know, I know you…read moreeither like them or hate them. However any issues I've had was taken care of promptly through their customer relations department. I love they have free entertainment and through my cellphone carrier I have free wifi service! I always upgrade to premium seating for extra legroom or at the last minute upgrade to first class for a reasonable fee. I've always received friendly service out of the Sacramento location so no complaints their other airports that's sometimes is a different story, but very rare. Most of my flights are always on time flying out of Sac and I did have one flight that was cancelled 50 mins before boarding and I could either be refunded or put on another flight. I picked the obvious and got boosted to first class for the inconvenience! Fly other airlines, but this is my got to because the fares are usually the most reasonable.

    Photos
    American Airlines
    American Airlines - Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

    Full page Advert in Time Vol. XXXV No. 14 March 25, 1940

    American Airlines - American Airlines is a

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    American Airlines is a

    United Airlines - LAX bound ERJ175

    United Airlines

    1.6(201 reviews)
    0.0 mi

    As a facilitator for the front line workers of one of Californias top hospitals I always start my…read moreclasses asking the group for examples of "bad customer service". Arms shoot up and everyone is always eager to share a story. Example after example people remember more stories or similar stories, laughing starts and I always have to end this part of the group. My service received on May 22/23 & 29th from the phone agents, desk agents and flight attendants will now be used as examples for my classes. It all started with an unapproved charge on my credit card made 2days prior to my vacation starting. Yes, when I saw the charge I instantly closed my account and contacted United. I spoke to Harvey. I was told he couldn't do anything but he said he would put a note to other United agents on my account, alerting them that my credit card was compromised and to not make any changes to my reservation. He told me to speak to the ticketing agent at the airport to get a refund and put back in my original seat assignment. Sue at United front desk couldnt help me get my original seats either and offered me no help at all other than to tell me "I can move you back but it's going to cost you more". So, because I technically paid for it, I had 1st class seats for a 2hr flight Roanoke Virginia. First Class, basically a bigger seat and that's it. We got asked half way through our flight if we wanted a drink and snack. I also wasn't asked if I minded, or was allergic, to the huge dog and owner they moved into the empty seats behind me. Did the lady and her dog pay for those two empty seats? I don't think so, but I was made to pay for mine. Now, it's time for my flights home. Day before my flights I go to the app to check-in and the app is showing No Flights Scheduled. I call and speak to a service rep and she says that she had no idea why my flights were cancelled but she was able to reinstated all my seat assignments without any problems or up charge. Fast forward, we check in for our flights to Richmond/ Chicago/Sacramento and get to to our gate and see the flight is 5hs delayed because they "have no crew". We were automatically redirected on another flight and seats randomly given to me. I saw I was separated from my husband and scanned a QR code by the gate, spoke to an agent who huffs & puffs to change our seats and put them together. When we arrive in Denver we rush over to our new gate and with a few minutes to spare we pre check with the agent confirming we didn't neef new bording passes for this flight to Sacrament. He doesn't even look at us and says "if it says Sacramento on it you're fine" and brushes us off. Well what do you think happens? We go to get on our flight, boarding passes don't work, and this POS starts acting like it's our fault we're holding up the line. Not only was his demeanor rude he separated my husband and my seats. Seriously crash landed in Sacramento which caused the crew to be unable to open the cargo door and remove our luggage. We only found this out after we were standing around 30-40mins with the other passengers in baggage claim. Finally luggage starts moving through and an hour later my husband and I are staring at an empty luggage conveyor belt. Our luggage was missing. Reported my luggage missing in that little room everyone hopes to never be in. The woman says your luggage is in Chicago, we'll text you along the way to keep you updated on where your luggage is. She even sent me a practice text. That was the first and last text I received regarding my bags. Before we left she said we'll deliver your bags probably by morning. By 9am and receiving no text and nothing on the app, I called the Baggage Recovery Center, gave my last name and confirmation number and he instantly told me my luggage was on its way to California and would probably be out to me by noon/1. By 2:30 and no word about my luggage I call the Baggage Recovery Center again and told the woman, Pria, that I wanted an update on my bags. She said "what's wrong with your bags". Conversation ended with her saying my bags will arrive in 6-8hrs. Which we all know is another way of saying "I don't know". In the end, my husband and I got home alive and our luggage did arrive a day later. But it's still unfortunate that the horrible feeling United has given me is trumping the joy I had on vacation. But that's how bad service goes, it stays longer and travels farther than good.

    Where do we begin? Flew into Washington DC for a connection to Norfolk VA. 3 planes loading from…read morethe SAME gate at the SAME time...due to that delay, we sat in our plane on the tarmac for over an hour until a thunderstorm forced us back into the terminal. We got updates for the next 5 hours until they finally cancelled the flight. The terminal shut down and we spent a cold night in the terminal after rebooking the flight ourselves for 8am the next morning. Unfortunately, our first class ticket wasn't honored and we were shoved into economy , but at least we got there I guess! Coming home, the first leg was late, the food was cold but we made our connection. Flew into Sacramento on time, and then sat for over 30 minutes while the ground crew moved first one plane and then another while we waited for the empty plane to be moved from our gate. Seriously United...you need to do better.

    Photos
    United Airlines
    United Airlines - 11-2-22: plenty of passengers waiting in line and nary a staffer to assist. *yawn*  5:24am to Denver.

    11-2-22: plenty of passengers waiting in line and nary a staffer to assist. *yawn* 5:24am to Denver.

    United Airlines - A17

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    A17

    JetBlue - Window view (airplane mode)

    JetBlue

    2.9(83 reviews)
    0.0 mi

    If I could give JetBlue a 0 I would. I flight from SF to NYC continued to be delayed. We ended up…read moremissing our connecting flight. The customer service person told us they can rebook our flight the following day and JetBlue will pay for a hotel. She said we can wait for the voucher or submit the receipts and get reimbursed. By this time we didn't want to wait in the airport for 2-3 hours so we chose the later. We got home and they gave us the runaround, then said they will not compensate us. The customer service person even told us where to stay and they would give us $12 a day for food. We all joked about what you can buy for $12. Boy was this a scam!! I will never fly them again.

    A week ago it was my first experience using Jet Blue airlines. I have to say at first I was a…read morelittle nervous aboit what to expect because I do not hear about many reviews with this aircraft so I felt like I didn't have much to go off of. However, while boarding the plane and during my flight I was extremely impressed. This was by far the best flight I had ever experienced. In the past, airline seats were too small, little space, or the accomdating snacks were subpar to those who paid so much for their tickets. However, on this aircraft I was glad to see not only were the seats accomodating to everyone but they were leather lined and also had a head rest that adjusted according to your comfort. Thought of the confort of everyone during the transition of the flight and the recling position offering enough room for everyone. Had excellent and clean aircraft as well as windows to look out of. Not to mention organized aircraft safety instructions. Demonstrating proper use of each step for instruction. And also an assorted snack tray with a variety of options to accomdate each passenger. I couldnt be more pleased with the expectations of a long flight.

    Photos
    JetBlue
    JetBlue - From East Coast to West Coast where home is!

    From East Coast to West Coast where home is!

    JetBlue - Art in the jetblue terminal in sacramento

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    Art in the jetblue terminal in sacramento

    Megabus

    Megabus

    2.9(139 reviews)
    9.3 mi•Downtown

    Remember when we used to go places? The time right before the Rona we took a megabus to the city,…read moreand it went well all things considered. I would do it again. Beats traffic, parking, and other hassles in the city if you prefer not to deal with those things. The driver on the way there was a lot less weird than the one we had coming back to Sac. No talking to herself and to traffic, etc. My charger outlet worked. I was happy. It took us less than an hour and a half to get to San Francisco from Sacramento, without the bother of parking and traffic. Effortless. Cost was around $13 one way. Our bus wasn't crowded at all. Were they Amish? We never did find out. The comfortable air conditioning vents helped with the armpit smell that wafted from...places... It doesn't pick up over at the bus hub on 65th anymore (University/65th Lightrail station). Instead you'll need to grab megabus from under the freeway, on 6th between W & X. There will be a queue to tip you off.

    First time on Megabus, but definitely not my last. I had to get to San Francisco today without my…read morecar and had the choice of the Amtrack then bus, Bart, uber, or Megabus. I did a little research and found the Megabus website with a pick up at the 65th Bus station in Sacramento with a drop off in San Francisco on Townsend between 4th and 5th street. That might be a perfect situation for those going to the Giants game as it lets off literally a few blocks from AT&T Park. We chose the 9:30am bus with a 11:30am arrival in Sn Francisco. Research noted that you cue up in line as most (but not all) seats are first come first served. We arrived 30 min ahead and were 5th and 6th in line. The bus arrived at 9:10and we were on by 9:10. Reserved seats can be purchased for an additional $1 fee as well. There are Table and front row seats for $5 or $7 more as well. Bus is clean, comfortable. We sat on the upper level, with a nice view. The only negative for me is that the bus ride is "soft". What I mean is that our bus had that Cadillac soft rolling feel and was slowly rocking up and down with every bump in the road. So for those of you that get car sick easily, you have been forewarned. Reservations are done online, and the process is incredibly easy. For $9 plus the $1 reservation fee for this trip, I found it a great deal. Plus not having to drive, free wi fi, no toll made the trip well worth it. Food is allowed on bus, and there is a restroom on board as well. I'll be back to use on the next day game for the Giants!

    Photos
    Megabus - Wif speed from Sacramento to SF per speedtest.net

    Wif speed from Sacramento to SF per speedtest.net

    Megabus
    Megabus - Megabus stopover at Barstow for 30 mins.

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    Megabus stopover at Barstow for 30 mins.

    Volaris - airlines - Updated September 2026

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