So I fly to Mexico a lot-with the wife being from Jalisco,we tend to go back pretty often and when we do it's almost always on Volaris.In the past we have flown to Guadalajara and to Cabo-this time we were flying to Mexico City for the 1st time. Volaris for sure is a budget airline-they nickel and dime you for every little thing-we tried to add a bag last minute and boom $150 each way-straight crazy,luckily it was a kid-less trip so carry-ons it was.That being said-the airfares themselves are cheap.They don't offer free refreshments but do offer free water in a cup.You have to purchase sodas or beers-I ended up buying 2 bottle waters and a Diet Coke for around $9-that got me thru a 4 hour flight pretty easily. Planing and De-planing was pretty fun as we had to take a bus to and from the plane then climb up the stairs to the plane out on the airstrip-that always feels more fun for some reason. The seats inside are comparable to the "bidirectional"named airline that recently made news with their change to no more free luggage and assigned seating now,feels very similar in regards to comfort and legroom to that airline. No WiFi on Volaris flights at this time-they do have an entertainment type network you can access during your flight but it costs around $2 to access it. In closing-if you ever find yourself headed to Mexico and looking for a no frills airline experience that will save u a few shuckles-I guess I do recommend Volaris Airlines since I seem to keep using them over and over again. PS-Pro Tip-if you ever find yourself traveling domestically within Mexico,I 100% recommend Volaris-they are so cheap-I paid like $31 to fly from Guadalajara to Puerto Vallarta last year-so cheap-that I fully recommend-Be Safe Out There. read more

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They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight for the next day. Would not recommend

When I first booked my Volaris flights, I was able to land in Guadalajara and get to my next filght in time. When Volaris changed my flight, right as I landed, my other flight left. I had to pay for a hotel and stay an additional day. read more

The customer service is lacking. They do not properly disclose cost of baggage fees. They wanted to charge us $100 to travel with a small booster seat for my child. This is the only airline that I have traveled with that has charged for a booster seat. I will not fly again with Volaris. We flew aeromexico on our way back, and it was a much better experience for us. They don't charge if you need to check-in a carseat or booster seat. read more

I haven't even flown yet and the customer service was HORRIBLE. I called to change a flight. The rep was talking so fast I told him I couldn't understand and he was too fast. He told me I was disrespectful and "don't ever do that again". It was baffling. I wasn't even upset I was just asking he slow down. Then when he finally repeated the itinerary I confirmed if it was a nonstop flight he told me "did I say anything about a layover". It was crazy how disrespectful he was. There's bad customer service....then there's Volaris read more

Why do most Mexican airlines have such crappy service? This one has a crappy app too and they cancel flights without explanation, let you know, and then you have to figure out what to do. They sometimes send you a credit but then don't let you use it. Horrible airline. Avoid if possible. read more

Literally the worst. Book with anyone else. Anywhere else. Do not fly with them. They refuse to let passengers check in They have them go to the airport 3-4 hours in advance to wait in a line to check in. They have the worst customer service read more

DO NOT FLY WITH VOLARIS!!!!! I would give this airline a zero star if I could. I did not pick this airline, we used an app and learned why they are cheap. We got no snacks or drink on a 4 hour flight, but they had plenty of food and drinks to sell . My baggage was lost and never arrived. For 4 days I tried to contact the company'. They do not answer. You have to contact them through FB messenger or What's-app. Still no one contacts you. We were given a number at the airport, guess what no one answers the phone. Message says "someone will contact you after 3 hours". No one call you back. I would never fly this airline, pay more amd use a reputable airline #donotflyvolaris read more

Volaris - Airlines Near Me - Sacramento, California

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I cant believe how they act like they are cheap flight and jack up bagging. redicolous. I booked a fight for my husband to Guatemala from sacramento, he flew in with delta flight was 199.50 included 1 carry on 1 person and I paid 80 for 1 bag. flight had one lay over in LA lay over was 1 hr 45 which was not bad he got food then went to next plane and was on he said he didn't feel like he waited at all. on the way home his flight is volaris.. I did not pay attention when booking because I thought since I was booking together it was the same deal. volaris was more expensive then delta so I figure the bagage was the same, volaris was 212.43 as he is on his way home I look up his flight to make sure passport is good. and I see no check in bag or carry on is included so I was like crap ok. I go to add and it is 135 for check in and 93 for carry on wtf. he only has a back pack. that flight is 440.43 if I include the bags that is ridicolous and a rip off scam. I should have paid attenttion when booking with Expedia and looked for Delta but I thought it was included so I was ok or $13 more not a big deal. NEVER AGAIN. his flight leaves tomorrow id and he has a 6 hr layover in Mexico so not only a higher ticket but a crappy flight too read more

Horrible customer service and hostility from Salvador at Sacramento International Airport. I arrived over 2 hours early for my international flight, this being my first time flying internationally. I wasn't able to check in and get my boarding pass from the app or website because the platform was requiring Mexican document information. Being a US citizen, I don't have any info to input in that section and therefore was not able to complete the online check-in process. There were two lines at the Volaris counter, one line for checking a bag and another for "special services." Being that I wasn't checking a bag, I entered the line for special services since logic told me there would be no other way to get my boarding pass. There was a group being assisted at the counter and 1 other passenger in front of me in line. In walks Salvador asking me why I was in this line. When I explained to him why, he pulled me out of line and told me to open the app on my phone and he would help. He said I should put my passport number in the field that asked for a mexican ID number. While I was completing this process, he chose to leave me standing behind both lines, helping MYSELF complete this same online process except with my american passport number in the mexican ID field. I completed this process twice UNSUCCESSFULLY before approaching Salvador again, who then told me to in the "special services" line.. to which I replied... YOU MEAN THE LINE THAT I WAS JUST IN, THE LINE YOU PULLED ME OUT OF, THE LINE THAT HAS 15 PEOPLE IN IT NOW??? There was no apology from Salvador, and when I asked his name, he wouldn't provide his surname and barked at me. YOU DONT NEED IT. I have spoken to other friends and family who fly internationally and advised that they should look for another airline instead of flying with Volaris. My return flight from mexico also had a last minute gate change which required me to find my way to the other gate, but the screen at the gate did not say sacramento, it said Culiacan, sending me wandering around the airport looking for another screen that had the correct info, only to find my way back to gate C33 which had the incorrect info. Volaris lost a customer that day, I would rather walk than fly with this airline again. read more

Volaris - Incorrect info on Volaris gate screen - Airlines Near Me - Sacramento, California

I purchased four round trip tickets to Cancun for my sons wedding the venue has been canceled because they were not satisfied with what Cancun had to offer for a wedding, very sad to hear that, I also purchased a travel voucher stating that if for any reason I need to change or cancel my flight no questions asked and I would get a FULL refund I've been bounced around through customer service and Orbitz and nobody will help me. I have emailed both Valaris Airlines and Orbitz and also emailed them both the travel vouchers information, it clearly states on the rules that if I need to cancel my flight no questions asked I can get a full refund, and VOLARIS keeps sending me lame email excuses that I have to deal with Orbitz, Orbitz tells me I still have to deal with Volaris, still no help till this day and I have been trying to resolve this since January of this year ! Darlene w read more

Volaris - Volaris Airlines/Orbitz - Airlines Near Me - Sacramento, California

MISERABLE TO DEAL WITH!!!! Customer service is pathetic. PATHETIC!! So frustrating, they treat you like you're stupid... kept talking over me and down to me. He had an accent so thick I couldn't understand half of what he was saying, and he would get very belligerent when I asked him to repeat. He would say 'do you agree yes or no??' and I'm not agreeing if I cannot understand. This airline sucks harder than any other. I will quit this job before I book another flight with this airline. read more

We sat in the front and so that was a huge positive as there is better leg room. The constant opening and closing of the cabinets for no reason was so incredibly annoying. I understand the flight personnel have to lock the cabinets, however constantly opening and closing and not getting anything out of the cabinet drove me nuts... The sales approach to $3 bottled water was lame and if it was coconut water, maybe. Overall the airline is a Mexican version of Southwest Airlines. The gals outfits are cute & bright pink. Watch out for night flights as mosquitoes are everywhere during the on-boarding. Seat selection makes this airline preferable to us. read more

Worst airline in the world, heartless, just heartless. I went to Mexico for a week. Unfortunately, because on my first night there I was being extorted, I left Mexico as soon as I was able to get away. I called up the airline to get my money back, but all they kept doing was quoting me their cancellation policy, Or I could change it to another date with the same take off and destination. No other way! I told them this was also extortion. They said they couldn't work with me and hung up. read more

Not a first choice if traveling to Mexico , they charge you to sit in a seat , no complementary services , No on air WiFi . I rather pay higher and have all services included Avoid if possible . read more

I used Volaris to travel to Guadalajara for the first time in January 2016. Volaris allowed one checked in luggage that weighed up to 55lbs. You were also allowed two personal carry on items with smaller dimensions. This was my first time traveling with Volaris so I made sure my luggage met the specifications of the smaller dimensions. My flight was a late flight and the the lines were short when I checked into Volaris. The check in process was simple as other airlines I have travelled with. When I boarded the flight, I noticed that other passengers had larger backpacks. I asked a Volaris employee and she told me that they weren't too strict on backpacks. I will definitely bring a backpack as a carry on during my future travels with Volaris. The complaint I had with Volaris was that they did not offer any complimentary drinks or snacks. I didn't realize how spoiled I was when I travelled with other airlines. I ended up buying a drink during the flight but I purchased a larger bottle of water during the returning flight! I would consider checking into other airlines to Mexico for my future travel plans if possible. read more

I want to make a very bad review for this company that I traveled,from El Salvador to Los Angeles, I don't recommend any body to travel with this company anymore .When everybody was ready to leave, we got told to wait inside the plane one hour because they were going to fix the air condition, everyone was dying it was extremely hot inside, beside that they wore charging more for each luggage, many people who didn't have the money to pay were left without traveling. They were charging everyone $10 to do the check in, this is so ridiculous, sometimes tried to save more money just finding something cheap, but we end up paying moredon't get advantage of people. read more

Volaris - Those are the guys fixing the air condition - Airlines Near Me - Sacramento, California

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DO NOT USE THIS AIRLINE!! Horrible customer service!! They would not refund or give us credit due to Coronavirus. It was my choice not to travel and stay home with my children. They did nothing to help !!! Zero stars!! read more

It was going to be my first time traveling with them and I needed to cancel due to the stay at home order here in CA due to the high cases of Covid19. I called wanted to get at least a credit on my flight for my whole family and they don't do that because I bought my tickets in March and traveling between Nov-Jan. I'm upset that they are not accommodating and don't understand the fact that there's a pandemic and there's a fear for travel and it's not recommended at this point. I suggest you travel thru another airline and NOT fly with Volaris. I'm sorry I rather be alive then dead. read more

Would give them 0 stars if I could. It's my first time flying Volaris. My boyfriend called and asked about their baggage policy. Once we were here the check in lady Yamile or Yamilet whichever her name is was confused in what she was even doing and had to ask some older lady for assistance. They were both incompetent and unaware of their policies. We were told we do not get a carry bag and personal bag each that we would have to pay extra. However, the policy on their desk said otherwise. Then she said their new policy was further up. But why keep approximately 8 of their old policies distributed across the counter? It's not that hard to remove them. They literally can just reach over and remove them. It's not like they have to physically walk across the airport to remove them. Anyways, I will prioritize every other airline over Volaris in the future. read more

Volaris is cheap and with certain flights like to Zihuatanejo/Ixtapa they offer the only non stop flights from the west coast (Tijuana) but the savings you realize isn't worth the grief. The planes are small airbus 320 with no leg room. If you are an American or Canadian beware....you will be treated badly by the flight crew and those in the terminal. They should take their hatred of Trump on someone else beside their customers. On the last flight I was on the flight attendant totally ignored the 4 Americans I was with. We asked for water and the sandwiches they were handing out and were prepared to pay for them, we were totally ignored, but the Mexican nationals seated near us were all served. It's hard for me not to think it was racism. There is nothing else It could have been. Sad! We were charged an overweight fee for our carry-ons even though they were not overweight and were exactly the same as when we flew into Zihua. Figure that. I might fly them again as it is the only practical way to get to Zihuatanejo from the west coast bit I am not going to like it.....This company has no concept of how to treat their customers. read more

So my husband wanted to spend Christmas in Guadalajara for the first time in over 20 yrs with all his family we had to fly this airline cause our flight was Cxl on Delta a day b4 how bad can it be he said He purchased first class seats and extra baggage well first class seats Don't exist on this airline we sat in the 2nd row of the plane and the seats were so close to each other that it felt as if we were in the economy seats of other airlines the only seats that had leg room were the first row only and this airline charges you for everything even for a cup of ice it had no wi-Fi no air conditioning either never ever again will we fly This Airline read more

Complete trash. Don't even think about booking this airline. Absolutely ruined our Cancun trip. We had to rebook and get a different airline. On the way home they changed my flight from Mexico to Sac at 3pm to Fresno at 10pm, with no discount or even apology. read more

they treat you wrong and i was on a call with my mom and the lady said "no me inporta" (i don't care) which is very rude because i was in a situation where i could go on one flight with my uncle or one by my self and she didn't let me confirm anything with my parents and made me go to on flight i didn't want to go at that moment because i hadn't confirmed anything with my ride or parents. all of this happened to me as a 13 year old which is crazy. read more

Please don't book through this vendor not on the direct website or on a third party website like Cheaptickets.com. Your flight never gets booked and they don't contact you. I've tried to buy a flight through them three times already and it never gets reserved. If you buy through the third party they send you an email confirmation that it's reserved and when you go to fly out it was never confirmed through them and make you buy a more expensive flight. I've bought through other vendors and never had a problem. This time I did the direct site and had the same problem and no contact by phone nor email and they confirmed all my info. DONT BUY VOLARIS! Save yourself a headache. Por favor no compren boletos por Volaris. Eh tratado de comprar por está aerolínea 3 beses y nunca se reserva y lo peor es que no te contactan para avisarte. Ellos quieren que no te des cuenta para que pagues más por tu boleto. Es lo mismo por la página directa a si lo compras por otro vendedor como cheap tickets. NO COMPREN VOLARIS! Ahórrense un dolor de cabeza. read more

Volaris - #DON'TBUYVOLARIS - Airlines Near Me - Sacramento, California

Just used Volaris recently this November 2016.yes cheap flights. The rules for the luggages suck. I 1 bag free up to 55 lbs. then 2 carry on. The carry on they are saying should be the size of a large purse. No complimentary drinks like water.. So make sure you buy at the airport after going through the check points. I paid extra to get front seats but they were so uncomfortable. My husband Back started to spasm. Very hard ride. Stopped off at Guadalajara for freaking 5 hours. At the airport the mosquitoes started coming out to play. On the way back same thing except when we boarded the plane some mosquitoes snuck on the plane and that was it.... We were at the mercy of the little critters. I'm taking a different airlines next time. And if possible direct. read more

Like the Majority of people here. DO NOT FLY WITH VOLARIS! No vueles con volaris.Worse airline ever, they pretty much sold our seats to someone else, even though we got there on time, they told us that we needed to be there 3 hours early, we got into an accident heading to the airport, and have flown out of here many many times with only an hour to spare in most cases (my husband used to live in the UK so we feel we know this airport real well), we still managed to get there over an hour before boarding taking into account the accident, so didnt think we had an issue, when we arrived we had seen the Volaris reps heading upstairs, however no one at the counter - we called the customer service line who paged a representative. I also called customer service, who pretty much said she could not do anything for me, mind you we still had an hour before the flight was to leave, they paged the rep again and no one came down. My husband and I had our hotel booked, rental booked but they pretty much said they cant get us on the flight. I had to pay $429 for another flight as it would have been more expensive to cancel our reservations for hotel and car, upset that I was paying more even though there was plenty of time to take the 11:50 fight. At 11:55 a rep finally came down to help, she said they heard the page but had booked our seats to someone else?! So I told her, you heard us page you an hour before the flight and you guys did not come down to the counter?? I was livid. Also when I booked my original flight I had to pay extra services for carry-on baggage, the phone rep and in person rep told me this was free? Volaris are scammers, I have paid almost $500 for their snake oil tactics. DO NOT FLY WITH THEM! read more

The worst when it comes to customer service. The worst when accepting pets with all the necessary paperwork, they have no mercy

I would give them a cero star if i could. My brother and twin nieces were to.fly out of San Jose Costa Rica and is a Dr. In that country. He missed his flight because ge was delayed in an emergency C-section. I called to reschedule his trip and offer pertinent paperwork while he was already at the airport. All i was told by CSR and manager that there was nothing to do, no rescheduling because it was short notice. I had to but a different plane ticket for all 3 of them through Delta. After it was all said and done, they refused to help, to make an exception and specially refused to refund him for anything. Poor customer service and accommodations. Lrsson learned... Pay the extra money with our regular known airlines and lets not go the cheap way.. its the same cheap service we get afterwards. read more

This is the worst airline to travel to Mexico with , you will deal with non professional people answering calls , no customer service . Flight delays and more , don't waste time just book through Aeromexico much better service much better quality all the way around read more

At the beginning they were good as soon as people thought they were good; they started charging for everything and the service is very bad. I had to pay for a ticket twice because if you exchange the date and its on sale they dont give to you . Very bad customers service and staff . read more

earlier this year I purchased 2 tickets to Cancun and just recently my father was kidnapped in Mexico so I contacted volaris to see if they can do an exception to their strict non refund rule since clearly this was a serious matter and I did not feel safe going to the place my family experienced such a troubling situation. Volaris pretty much told me f you and your family. The tech wouldn't even pass me to a manager. Shitty service and I cannot believe that they put money over customers especially when the situation is so delicate. I will never book a volaris flight again. read more

I had read lots of negative reviews. I was worried because i have tried calling multiple times and no luck. Tried the website no luck. I got a email this week. I decided to go to the airport in around 9 pm, because that is when most of their flights board. I was given 2 optiolns no questions asked. My options were reschedule or a credit for the full amount. read more

Only if 0 rating was an option. On behalf of my family (party of 10) I'd like to say that Volaris airline is the worst airline to travel with. Rude customer service staff, not forget how rude the flight attendants they have. Volaris rescheduled my INITIAL departure flight from Sacramento, CA to Mexico WITHOUT notifying me. I found out when I was about to check in 24hr prior to my departure. Upon calling the customer service, the rep was not willing to help be get another flight or apologies, instead he kept on saying, "It's not my fault" and "do you want me to cancel your trip." How irresponsible is that? I mean my family and I took time off from work, planned this trip for months, did all my booking at Cancun and the customer service rep is asking me if I'd like to cancel my trip? Seriously! Somehow I was able to get help outside Volaris airline to get new flight to fly from Sacramento to Mexico and had to pay over 200USD per person more to get a new flight which Volaris airline changed without informing me. But the fear was still there that what if the airline screws our flights back home, and unfortunately they did screw our flight coming back. 2/10 ppl from our group were flying out a day before the rest. We flew from Cancun to Guadalajara to Sacramento. Their 1st flight was delayed at Cancun and they had less then 20 min to make it to our 2nd gate and they made it on time. On time as an other passengers were on their way to board. Unfortunately 2 ppl that were trave from my group were told we are late and can't board when i can literally see others are still boarding. 2 Volaris staff, one of their name was Dulce Belen called out for passengers who were Hispanic and let them in but wouldn't let my family in as we ain't Hispanic. Apparently the staff didn't speak English after I heard they talk in English over the phone. So the 2 ppl spent 24hrs at the Guadalajara airport and bought new sets of tickets costing them over 1000USD per person. Volaris staff did not help me find accommodation or next flight to fly back home. Day 2, 8/10 ppl were suppose to fly back home through the same route. Their departure was not till 5pm. They got a call from airline at 11:30am saying your flight will be delayed and we need you all to be at the airport by 12pm so that you all can fly out at 2pm flight from Cancun to Guadalajara. Such a short notice. We all had to rush to check out, get a taxi because my ride wasn't scheduled to pick us till 1:45pm. Had to pay for the taxi and did not get refund from my pre paid transport. Upon arriving at Cancun airport, we informed one of the staff that we got a call to come to counter 1 and the staff looked at us and rolled her eyes and walked away to help Hispanic passengers. Once again our family had to face racism by Volaris staff. later we made our way to counter 1 and they were sooo slow to check in. We literally had to run through the security and make it to the gate. We all had a traumatizing flight to and from our Cancun vacation because of Volaris. I need my refund since 2/10 ppl didn't fly out from Guadalajara to Sacramento. read more

Simple as this.. Volaris is the WORST. Just do yourself a favor and spend 50 more dollars and book Delta or American. I made the mistake and booked Volaris. Volaris revised our flight time without notifying me via email, text, call ANYTHING. We got to the airport and the Volaris flight had already left. They blamed it on me for missing and did not refund my money or anything and THEY changed the flight. The phone service people are terrible and barely speak English. I say stay away! F- read more

These airline works in conjunction with Frontier and they suck so bad they don't even answer there phones no matter the time that you call and don't even notified the customers, don't use these airline they have horrible customer service and don't care about there passengers, don't even have the time to notified anybody HORRIBLE, HORRIBLE SERVICE. read more

So I book a trip for Mexico City and found out a week later that it was $120 cheaper so when I tried to see how much the cancellation fee for my trip was so I can rebook my trip, they said it would cost me $146 to cancel . I tried to look up their cancellation fees but they were no where to be found on their website. This will probably be the the last time I use this airline to fly to Mexico. read more

This is the worst experience I've ever had with an airlines! Not one of the worst, but THE WORST! If you're planning to fly with relatives that have limited mobility (my brother-in-law uses a walker and my aunt uses a cane), DO NOT let them fly with Volaris airlines! We were leaving Los Cabos after a bad week with a hurricane evacuation followed by stormy weather, and were all looking forward to going home. First off, everyone we encountered with this airlines spoke fluent Spanish. I speak very little, but it's been enough to communicate with locals during my visits in Puerto Vallarta and Cancun! After a quick attempt to check-in at a non-working kiosk, we proceeded to the check-in line to the Volaris counter. The line was pretty short but it still took about 45 minutes to reach the counter. Only to be greeted by a sour puss because we didn't understand what she was asking us. Once we were at the boarding area and in waiting, I decided to change my granddaughter's clothes from shorts & sandals to long pants & tennies since the weather in Cali was expected to be cooler. Well, I'm so glad I did because they checked our carry-ons right before we boarded! Seriously! I had MY change of clothes in there as well as our snacks, my laptop, and grandddaughter's tablet for playing games! They just ordered our carry-ons be checked! So what could we do? I just wanted to get home! We then all walked outside onto the tarmac and up the pull-up stairs (incuding my brother-in-law because they checked his walker!) to board our flight to Guadalajara for catching our connection flight home. So now we have no food to eat on the plane. At least they have water! I saw bottled water on the cart when they came by asking if we wanted anything. So, I said "yes, i'll have some water". Then one of the attendants walked away and came back with a small plastic cup of warm water. Where did THAT water come from?! No thank you. I just took it and set it on the tray. After landing in Guadalajara, we again walked the stairs to the tarmac and were directed to go inside toward the boarding gates to our connection flight home. The other direction was baggage claim. Next we start a hunt for wheelchairs for my aunt and brother-in-law. That's when the airport's wheelchair handler said that we should've been directed towards baggage claim where we needed to get our return papers stamped at immigration. So, if wheelchair handler hadn't informed us of this, we would've been denied boarding and missed our flight home! Thankfully, the airport has English speaking employees! Finally, time to board and of course it's a free-for-all. Everyone got up and formed a single line and not in their "Zones". Why am I not surprised?! Once on the plane we're bombarded with a swarm of mosquitos! Everyone's swatting these mosquitoes! I'm constantly fanning to keep them off of my granddaughter! And because the seats are so close together, I end up smacking the passenger on the other side of her, and the persons head in front of me! This went on all the way home! Needless to say, I ended up with some bites on me but I guess my fanning paid off because there was none on my granddaughter. That was the most uncomfortable flight that I've ever been on! This airlines sucks! You couldn't pay me enough to fly with Volaris again! read more

Absolutely pathetic service. Went online to change my flight due to COVID-19, but they still limited my options. Went to the airport to personally talk to them and saw many others trying to do the same. read more

they stole my suit case and refused to give it back i am still waiting for my suitcase to tthis day it had my favorite pair of pants in it