I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had…read moremultiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.

I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

I was looking for a place to have my outback clutch replaced at. I called the dealer and their…read moreprice was very high and their turn around time was estimated to be two weeks. I called around to other shops, and their prices were almost the same as the dealer. I called First Class and they quoted me 1000 dollars less. I was a bit skeptical at first. Low price can mean low quality. This is not the case, these guys know their stuff and are super-fast. What was going to take two weeks at the dealership took them a day. I dropped it off one day and picked it up the next. I did run into an issue with the thermostat they had changed and when I brought it to their attention they took care of it right away. These guys have my recommendation for sure. They are great, the service it top notch and their prices knock it out of the park.

I had a great experience getting my Subaru repaired here. They gave me a fair rate and were super…read morenice and easy to work with. The repair took less than hour and was perfect. Overall it was easy and painless, and I will come back again if I need to in the future!

We had been looking for my favorite car (only about +/- 200 are currently in circulation),…read morethankfully Integrity had one. We had the pleasure of working with Gennaro and he made the process easy, especially since we lived 1,600 miles away. G responded to all of our inquiries, did a video walk around on the vehicle and arranged for the shipping right away. G and all the staff at Integrity Automotive were fantastic!

Do not go to these guys they sell lemon cars and flip them for money once they break within the…read morefirst week they will say it's your fault.

Needed a vehicle really fast. I needed to get to work every day and rides are hard to come by and…read moreUber can add up. Called Daniel Rael @ Route 66 Auto, told him my situation and within 2 days he found me a really nice Toyota van. I paid cash for it a year ago, and still runs super! Customer service was exceptional. Highly recommend the guys at Route 66!

The crew at the Autonation Albuquerque was a shining example of what car sales should be. MAJOR…read morekudos to Reps Craig and John, the Sales manager Daysean, and our new favorite finance guy Henry. They were honest, friendly, funny, and very professional. I was absolutely blown away by the whole experience. We flew in from CA and drove 12hrs home just to buy from them because of the upfront no-BS attitude and I would do it again! I got the price that was promised- they didn't try to sell me a bunch of "mandatory add-ons" or add any hidden fees. The car was clean and ready to go when we got there. P.S. They gave great lunch recommendations as well!

I don't advise you to read my entire review and all its updates. It's lengthy, and if you value…read moregood customer service as I do, you might feel as frustrated reading about my AutoNation experience as I felt living it. However, if you're interested, read on. My wife and I visited AutoNation in Albuquerque at the end of January to buy a late-model SUV. Bobby D. patiently assisted my wife, and we were pleased with their offer on our trade-in. We purchased a popular German SUV along with an extended warranty. After months of searching, my wife was finally happy. Update: Three days after our purchase, I still don't have the paperwork--no bill of sale, warranty documentation, etc. Our finance guy doesn't respond to my emails. After several reminders and a couple of phone calls, he finally emails me the documents while I'm on the line, but some are still missing. Update: After a few days, we might need to use our warranty for tire and wheel protection since one tire is leaking. I requested guidance on how the warranty works and if the repairs could be done at AutoNation. One representative said it couldn't be done there, while another said it could. On a Saturday, the service department was closed, and I was promised an appointment for Monday, but when I called, there was no record of it. I ended up taking the car to Discount Tire, which communicated with AutoNation to get the repair covered. Update: I found out that the interest rate on my financing package is 8.99%. I was initially told AutoNation would find the best rates, which were as low as 5.5% for high-credit-score borrowers. I went to a local credit union and secured a loan at three percentage points lower, saving thousands in interest. Now, I must make at least one payment on the AutoNation loan before requesting a payoff letter for refinancing. Lesson learned: don't take their financing. They make extra money on those unnecessarily high interest rates offered on their loans. Update: While enduring this process, I received an email from Bobby stating his work isn't done after the sale and he's available for follow-up. However, when I replied, I received no response because he was on vacation. I assume these emails are automated, but it shows a lack of attention to detail. Update: Throughout this ordeal, I sent numerous emails and left many voicemails, nearly all of which went unanswered. I even emailed the general manager twice with no response. As a small business owner for 40 years, I know that running a business in such a dismissive manner is a recipe for failure. Update: After my experience, reading other reviews revealed a trend: most positive reviews are from people selling cars to AutoNation, while the negatives come from buyers. Update: Today, I received a letter from AutoNation stating, "This is an informational notice only." It informed me that my credit score was just under 800 and noted that higher scores typically lead to better credit terms. Yet they offered me a rate three percentage points higher than I could get at any federal credit union in Albuquerque. Do they even understand the irony of sending this after my experience?