Staff is very friendly and knowledgeable, Mr Fetters is a stand up guy. Not only excellent car…read moresales but wonderful service after your purchase. Highly recommended!!

Everybody there is really great to work with from buying a vehicle to after service would recommend…read moreto everyone

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

Friendly service, they were able to meet all my needs. Highly recommend. Mr. Rojo was very helpful.read more

Ray did an amazing job get my wife the car she had been looking for and at a reliable price. This…read moreplace is by far the best used car dealership in the state. You need a car? Ask for Ray.

In December, we bought a 2011 Nissan. The vehicle immediately had issues, so we informed the…read moredealership. Long story short, after three repair attempts, the issues persisted. The service technicians were top notch. Dillon Hill is an asset to M and F. Already at a loss of $5000, and 4 months later, my stress was at an all-time high that I had made the worst purchase decision of my entire life. I'm a big believer in supporting small business in Albuquerque and I believe in giving people the opportunity to make it right. I contacted the general manager, he's a busy man and very hard to get a hold of, but the quality of our conversations was worth the wait. He made me an offer to buy back the vehicle and allow me to cut my losses completely, or he could help set up a really good deal on another vehicle if I gave it another shot. We took him up on that offer because I feel that he was acting in good faith and wanted to make it right. We ended up buying another vehicle after he paid off the one that gave us so much trouble. In being fair and taking such good care of my family, this dealership has gained a life long customer. I would recommend them to any friend or family member looking for a reliable used vehicle. Thank you M and F!!

Had my Altima for 8 years and with the recent birth of my daughter. It was time for an upgrade, to…read morean SUV. I have never financed a vehicle before and I was a bit nervous for the process. I want to thank Tony Griego for making it such a smooth experience for me! I was able to leave in a vehicle that I wanted. Thank you so much! I will be referring friends and family your way!

I had been seeking a used Toyota Highlander, I came across their ad for a low mileage one in very…read moregood condition. I called and Eric answered he was very helpful. He allowed me to put a deposit on the car and give me first right of refusal. He greeted me as soon as I arrived, handed me the keys and said take it out for a test drive. After taking it out I told him I would buy it. He took me through all of the paperwork in a timely and efficient manner. He showed me the paperwork for what they had done to the car to prepare it, they were very thorough. We then went out together and went through the whole car checking everything. He answered all of my questions. I would recommend them for a quality used vehicle and professionalism.

Review of High Desert Wholesale & High Desert Mechanic Shop…read more I purchased a vehicle from High Desert Wholesale and initially had a positive experience with the sales team. They were polite and professional. However, during the purchase process there were repeated delays due to poor communication between the sales side and their mechanic shop. Sales staff frequently had to reschedule and apologize because the maintenance department was not coordinating effectively. I was told clearly that I had 15 days to return with any issues. Shortly after purchase, I discovered the vehicle had an aftermarket ballast installed. I assumed the dealership was aware of this. I later had the vehicle inspected and was informed that not only did the ballast require replacement, but the vehicle also had an SRS airbag system fault -- a serious safety issue. I was quoted approximately $500 for repairs. When I informed the shop that I wanted my vehicle returned so I could seek repairs elsewhere, I was pressured to continue repairs with them. When I insisted on retrieving my property, the situation was escalated to the owner. The owner spoke to me in a dismissive and belittling manner, questioned my decision, and implied I was foolish for not allowing them to perform the work. I reiterated that I no longer felt comfortable having their business work on my vehicle and simply wanted my keys returned. After going back inside, a staff member promptly provided my keys without issue. The sales staff were professional. My concerns center on: * Poor internal communication between departments * A safety-related SRS fault discovered shortly after purchase * Pressure to proceed with repairs after I stated I wanted my property returned * Unprofessional communication from ownership I recommend buyers have any vehicle independently inspected immediately and pay close attention to the 15-day window.

Amazing experience, easy to work with really cool people shoutout to junior, they made it happen…read moreand got me into my dream car 2024 corvette!!

Carlos and the team at A Star Motors were exceptional. They had very reasonable prices and helped…read moreme secure a great interest rate. I live in El Paso and was planning an 8-hour round trip in one day to pick up the vehicle. Instead, Carlos offered to meet me halfway in Elephant Butte on a Saturday evening, saving me about 4 hours of driving. That level of service really stood out. Overall, they made my first vehicle purchase smooth and easy. I highly recommend Carlos and the team at A Star Motors.

Needed a vehicle really fast. I needed to get to work every day and rides are hard to come by and…read moreUber can add up. Called Daniel Rael @ Route 66 Auto, told him my situation and within 2 days he found me a really nice Toyota van. I paid cash for it a year ago, and still runs super! Customer service was exceptional. Highly recommend the guys at Route 66!

I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had…read moremultiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.