My review is as a tenant needing another car towed, not my own car being towed. Thank you Southwest Auto Tow for being quick and responsive! Someone has been knowingly parking in my paid covered spot, and I had had it! He even resorted to trying to hide his license plate after we spoke to each other. I finally called our apartment's towing company, they were there in 20 minutes. Towed the guy in less than 5 minutes. Couldn't ask for anything better. I got my spot back! Thank you Southwest read more

shitty people. towed while in a visitor parking spot and the car was registered under my name. on a Sunday .... just a bunch of got your money don't care won't let you pay with a card not the same name as the owner of the car, which makes no sense. and they take cash so what's the difference there anyways? is the cash in somebody's name? apparently the place they hold the vehicle and the company that tows are two separate things too... so the rude people inside don't know what the hell going on anyways they just take your money and say figure it out. and only one person is allowed in the yard to get the vehicle... place is absolutely a shit show. read more

Dirty business reminds me of a pig den. Good service for what they have and are capable of. Besides the 6 hour wait, And few scratches on my car it wasn't really bad. Just gotta be patient read more

the outside matches the inside. absolutely gross company. driving recklessly in and around the facilities, took 30 minutes to pick up our call, mixed up our quote and tried to upcharge. businesses -- PLEASE take your towing needs elsewhere. read more

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1. Staff - they are rude, disrespectful, talk over you, and are completely unhelpful. After calling and being as polite as I possibly could be she starts talking over me as I was explaining that THEIR SYSTEM was not syncing to my apartment complexes system and they need to release it for free seeing how it's 1000000% their fault. I don't understand that I did everything in my power to do what I need to do to make sure I don't get towed. I registered the car with the apartments AND parking permits (aka their system) and making sure I'm parked in the right spot and yet it still got towed. Staff certainly couldn't give a shit and like I said started talking over me and claiming there was "nothing they can do about it" and that I had to pay for their mistakes. The only option I was given was to send an email which they aren't exactly swift responders and not exactly kind either even over email. Completely unprofessional and disgusting human beings. After being talked over, I started talking over her giving the same treatment that was being given to me and she hung up on me... ironic. Don't dish it if you can't take it bitch‍ 2. Ethics - their business practices definitely violate Texas codes. Not only have I experienced it first hand but if you read other reviews, clearly they are pretty comfortable doing it daily. The only reason why they have good reviews is because they are ONLY quick to tow people's vehicles, right or wrong they will still tow it faster than they will do anything. So only good reviews being from years ago from people that needed to tow a vehicle. My property manager had to call and yell at them because several residents are having the same issues with cars being towed because of THEIR system not working. He is looking into a different company because their business practices are unlike anything I've ever seen. 3. Email (screenshots will be provided) - I was told my only option was to email them which of course I did. I have been in contact with them for now months trying to receive my refund for the FIRST time my car was wrongfully towed. They finally got back to me and after going back and forth they eventually said they would take it up to management. Well surprise surprise. I have yet to receive ANYTHING having to do with my refund. As in "taking it to management" I believe that means completing disregarding you and avoiding doing their job. Cute. Not only have I had my own horrible experience with this company but my sister as well got towed twice for the same issues. So combined this company has taken over $600 from us. We are both students working full time and cannot afford to throw money towards money hungry companies. I can see now that their main goal as a company is to have the absolute worst customer service, horrible response time, and enrage anyone they deal with INCLUDING the people employing them!!!! Matter fact they should make that their mission statement I'm not at all surprised by their lack of responses. With all of this being said (I could go on longer) I am going to get a lawyer involved to do my part in trying to make sure this company doesn't screw over anyone else. The reviews speak for themselves read more

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I'll start by saying there's a reason you can't find a good review about this place in the last decade. If I could give this place 0 stars, I would. You can tell how money hungry they are, towing cars for no reason and breaking laws while doing so, as well as increasing the number of cars they tow DURING THE HOLIDAYS (very predatory behavior) while completely ignoring their alleged company value of "always putting their customers first" and their staff is neither knowledgeable nor polite. Staff is completely unsympathetic, rude, and unhelpful every time I go in, note that I say "every time" because I and others have a serious problem with this company towing cars for no reason, consistently. My apartment complex is currently trying to find a new towing company to work with, after several problems that my apartment manager has had to deal with with this company. My apartment manager has had many instances of the towing company's system not being synced up with my apartment's, meaning they are towing cars for no reason, furthering the idea that they are just scamming people for money. They have no sense of urgency and could not care less about wasting everyone's time, while they take their sweet time calling people up, laughing and giggling with other staff in the meantime. Be prepared to wait hours in line, while staff works extremely slow, with an attitude the whole time (younger girl with dark hair to be specific, beware) I was not told where to find my car, or how to leave the lot. The office is disgusting, appearing as though it has not been cleaned since the last good review of the place. (very long time) They tow hundreds of cars a day, I have had many conversations in line with others about how this company has wrongfully towed their cars. I have personally lost wages on days of work due to the fact that my car has been towed, while I am a registered resident of the complex. No one wants their car towed, and you would think during the holidays the staff would be even a little sympathetic, but unfortunately i think they are incapable of doing so. Trying to get ahold of anyone in charge is impossible, they claim there is no one higher up for you to talk to, and are very quick to talk over you on the phone. If you are thinking of pursuing legal action, please feel free to message me, as I am getting in contact with a lawyer about this company! read more

Southwest Auto Tow - office is disgusting. - Automotive Near Me - Dallas, Texas

WARNING TO EVERYONE IN NORTH DALLAS / PRESTON HOLLOW My car broke down yesterday afternoon behind my house in the alley at 5934 Harvest Hill Rd (less than 24 hours). No warning tag, not blocking anything. This morning Southwest Auto Tow towed it anyway. Here's the problem: * Their "towing allowed" signs are 150 feet away with tiny 2-inch letters. * From where my car was parked you can't read a single word (photo below). * Texas law (Occupations Code §2308.252) says the sign has to be legible from the parking space. It's not even close. * They refused to listen to the law and told me "pay or leave." This is a textbook illegal predatory tow. I'm a renter who needs my car to get to work or I lose my job. I literally cannot afford their ransom tonight. Already filed with TDLR and heading to a tow hearing, but if anyone else in the neighborhood has been hit by Southwest Auto Tow for the same reason, please comment or DM me. Strength in numbers. #Dallas #IllegalTowing #TexasTowingLaws #PredatoryTowing #5934HarvestHill Here you see how far the sign is from where car was parked!!!!! read more

Southwest Auto Tow - This is the sign from right next to it - Automotive Near Me - Dallas, Texas

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Wow, this place moves slowly. If your car ends up here, expect a few hours wait to retrieve it. Bring yourself a folding chair because theres no where to sit. No restrooms to use. The actual staff there were nice enough but the environment is horrendous. read more

Predatory tow company. Profiles predominately minority communities and tows cars the middle of the night. When you wake up for work in the morning, your car is gone so you have no choice but to take off of work and lose your income for the day and pay their inflated impound fees. They should be shut down? read more

Southwest Auto Tow - Automotive Near Me - Dallas, Texas

worst place ever! took like 3 hours for us to get our car back.. This place is disgusting and i wouldn't take a child over here..

Caused damage to my vehicle and also extremely slow. ruined the bottom of my bumper and made me wait 3 hours to receive my car on a tuesday night read more

Southwest Auto Tow - Automotive Near Me - Dallas, Texas

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It's Mother's Day and we stopped by my daughter's apartment to pick up a dinner she made for me and my other daughter and we had my grandbaby with us. We were parked at 8pm for 30 mins...we came out to leave in the rain and a rude guy had already towed my daughter vehicle with the car seat and baby stuff in it and we saw him leaving. We ran with baby in the stroller in the rain to stop him, and he said​ "I didn't have to stop and I was nice enough to stop and talk to you. I'll take $150 drop off fee right now and give you your car...I can just take it to the storage and you can pay $400- i can also call the police and you can talk to them about it." He was so rude, it was raining and my grandbaby was crying. My other daughter came out upset and he said you think "I am going to help you with your attitude?" My daughter said "but she has a baby in the rain and they were only here for 30 mins"...he was so incredibly awful. I wish I had his name but I got pictures of the truck.​ plus he had a girl that was smiling the whole time in the passenger seat which was probably his girlfriend. Ridiculous way to handle people. read more

They towed my vehicle out of my apartments and I'm a resident, they always claim I have to register my car which is incorrect. My car is registered with the apartments. read more

I went out to dinner with my partner in Dallas and paid $25 for parking in a single spot. Not even 30 minutes later, my car was towed. The reason given was that I was supposedly double-parked or parked on the line. While I was on the phone trying to locate my car, the tow truck actually came back to the lot -- and right next to where I had parked, there was another car visibly parked across two spaces. That vehicle was not towed. I had to pay $180 to retrieve my car, and it had only been gone for about two hours. I always make sure to park correctly to avoid damage or issues, so this experience was incredibly frustrating and felt unfair. I will be filing a claim. read more

They took my car for no reason, I was park properly and in the right spot, "We don't know why it was tow, tell the guy to stop touching your stuff" That's what the lady at front told me Fortunately I didn't pay nothing. Several people were arguing about the same situation!!! read more

I've had multiple conversations with police about this business. I was towed from somewhere that I shouldn't have been parked. BUT, it appears that this company tows cars without notifying police (which appears to be illegal?). I had assumed my car was towed, but after calling multiple tow companies, I was told that my car was not in an online system that they all share, and to call the police because my car must have been stolen. According to the police, all tows must be reported to police within 2 hours of being towed. Police told me to file a police report, and was told to let detectives take care of the rest. I still contacted the restaurant across the street from where I was towed, asking if they have any security cameras that have a view of the lot where my car was stolen. They did not, but did give me the contact information of who frequently tows cars at this lot (not the same phone number on the sign in the lot). I called and emailed "Peak Auto Storage" multiple times (they don't answer the phone). I finally received an email that "Southwest Auto Tow" towed my car to "Peak Auto Storage" (both have same address). I paid $280 to get my car back. This fee included a $50 "Notification Fee" which their website says is for "notifying the proper authorities of the impound vehicle as required by state laws." No one notified me that my car was towed, and (according to police) they did not notify authorities after. This company towed me without telling me or the police, but still got paid for telling both me and the police. I also had to act as a detective to locate my car. This shitty business happily would have let my car sit in their lot for days, letting my fees rack up, and not tell me. read more

They did not tow my car but they did get the uninsured truck that hit my car. The piece of trash who was driving it not only did not have insurance but an expired license. Plus, the truck is not registered in their name! I'm guessing they bought it from someone but never transferred ownership. Now the owner (who looks to be a woman in her 80's) has to come get it AND if they do, it still needs to be repaired because it's not drivable. I hope they end up auctioning it off! read more

This place is awful they towed my car in my usual parking spot they take it to this location and as I'm looking for it 30 mins pass no car I ask they said look farther I kept looking only for them to say it's all the way in Plano now been parking in that same spot for 6 months no issues now today they take it for no overnight parking they just wanna make up there own rules now i guess read more

Do your best to make sure you never end up here. My car was towed in error from my complex something I hope never happens again. This place has the worst service ever. The line was super long and they only had one person working. What made matters even worse was there was no air for the customers. However, the workers behind the glass had air. Luckily, a nice customer there went to the store and bought gallons of water and cups for us to stay hydrated while waiting in line. At one point, the one employee working took a 15 minute break. At some point, another worker finally arrived, and they had two employee working. It still took almost 3 hours before I finally got to an employee and got my car back. I get it they are all about making money but the process of getting your car back should not be so slow. read more

Disgusting and illegal practices. I was wrongfully towed from a lot that I was legally parked in - I paid for parking and had the ticket. I had to pay $170 to get my vehicle back (from the auto storage facility) and Southwest has not answered my requests to be reimbursed. I have all the necessary documentation. I will be contacting the police. read more

TERRIBLE ESTABLISHMENT. Tow truck driver left my vehicle lights on so once I paid the $200 to get my car, I realized my battery was dead. I asked the front if I could have my bf give me a jump and they said that wasn't allowed. I was left helpless. I don't understand what the issue was. I just wanted to get my car and they refused to help. I'm read more

ZERO STARS!!! TERRIBLE PLACE. They wrongfully towed my car from a PUBLIC PARKING LOT. They refused to give me the car back without paying. The first time we called to ask about the car they said the total was $275 we explained to them it was a wrongful towing and they hung up on us. We called again and they said the price was now $325, they had raised the price $50 for telling them they illegally took the car. We called police, court, and sheriffs office to help us and they told us they cannot help us. I have two young daughter one being only 6 weeks old and the other one is 1 and I had to take to the hospital because she is sick. We were not able to take anything out of the car including their car seats so I couldn't take my sick daughter to the doctors. We ended up having to pay the $325 because that is our only reliable car and had the car seats in it. This place should be shut down for good. WRONGFUL AND ILLEGAL TOWING!!! read more

Got towed to 11211 goodnight lane,I called the office and the staff are so rude.it a crazy day I must confess

My car was towed about a year and a half ago from a lot outside of Cowboy's Red River that had no signs indicating "no parking". They had lots of tow trucks going back and forth to that lot. They must have towed dozens of people that night, who thought that they were parked legally. I wonder if the tow company took down the "no parking" signs so that people would park there... We all waited for hours in the middle of the night to get our cars back. I challenged with TDLR, and after a year and a half, just received a reimbursement check in the mail! If you have been towed by them, challenge it! I hope BBB shuts them down. read more

If I could give 0 stars I would I came late as fuck. One hour after my husband left the car in the parking lot we were bout to add the plates and they towed the car. Outrageous not to mention that I won't be able to sleep well and this is gonna effect me for the next day so thank you for that for charging me for a car I had registered with the vin number . read more

I would leave zero stars if that was an option. This company employs illiterate tow drivers who obviously can't read simple things like parking spot numbers or license plates on cars. On May 18th one of their "finest" came to the apartment complex to tow a car that had been illegally parked in parking spot 23-D. But instead, this genius ended up STEALING my car from my reserved and paid for parking space. They reported the tow to the Dallas Police just before and even gave the Police the description and plate number of the car they were going to tow. However, the driver ended up stealing my car from spot 23-I and took it to their nasty ass lot where they kept it until I finally tracked it down. I called the police to report the theft of my car and that's when it was realized that this incompetent company "took" the wrong car from the wrong parking space. They admitted that their driver took the wrong car from the wrong spot spot but never as much as offered an apology. Nothing. They returned my car six hours after stealing it. Covered in dirt and mud and with damage to chrome on one of my wheels. I left voice mail after voice mail and they refuse to call me back. So, I will be filling a civil lawsuit against the company, the owner, the driver who stole my car, and their insurance company if necessary. These people think they are above the law but they towed the wrong guys car. They stole mine and I WONT go away quiet. I will be seeing a lot of you South West Auto Tow. You and your criminal "Managers". It's funny finding mug shots online for things like fraud and forgery. Hummmm. I've been an investigator for quite a lot of years now. All you had to do was what was right. Not blow me off after you committed a crime. Car theft is pretty serious. And I've found where you have been fined thousands and thousands of dollars over the years for shady business practices. Get used to me guys. read more

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Wrongful towing. Unorganized can't find cars or information to release. How can you quickly illegally tow, but take forever to get approval to release. Will be suing this business read more

I understand that these people deal with frustrated customers like myself all day, but their rudeness doesn't help the situation. On top of it all, I got charged for TWO days of fees despite my car not even getting there until probably 10:37 last night, and I picked it up at 12:50pm today (14 hours total). She said it's calendar-based rather than time-based, but that's ridiculous. It's a good thing these people don't have to generate business for themselves because no one would be their customer. They're making a killing. What a rip-off. read more

Southwest Auto Tow - Invoice - Automotive Near Me - Dallas, Texas

If I could rate it negative stars then I would. Your car gets towed in minutes but once you arrive at this office it takes HOURS trying get your car back. The place is short staffed! My car was towed due to an error made by my apartment complex. There should definitely be an express lane or something. RIDICULOUS read more

I mean it's a towing company. Horrible service, did everything in their power to keep the car. If you have the option do NOT go to this place read more

Southwest Auto Tow - "Waiting area" - Automotive Near Me - Dallas, Texas

They towed my rental car from my own apartment garage that I pay to park each month. They were in the garage and watched me park and fob (key) into the complex and then towed me. And when I first called they answered and immediately hung up. I called and waited again until someone finally picked up and pretty much said "you'll still have to pay". I shouldn't have to pay someone to steal the car i pay to park in a garage... read more

Worst fucking place ever ! They will tow you leave your windows open knowing you didn't get a chance to do anything with your car they also left my car lights on so once they finally pulled it out for me it wouldn't even start bc the battery was dead so dead the lights wouldn't come on it wouldn't lock or unlock by itself and no one was of any help even tho this was on them they also told me earlier in the day all I would need was my registration but when I came back again said I couldn't get it out bc I didn't have all my insurance info then later decided to tell me I couldn't drive my car off of the lot without the insurance info but I could pay to have it towed to the side of the road in front of the building! Which made no damn sense bc they towed it right to the parking lot! Terrible service terrible everything honestly deserves a full lawsuit if you lower someone's stuff it shouldn't matter why it's at your phacility and there should be no reason why they purposely won't even do so much as turn the lights off fuck them and everyone that works for this sorry place of business I literally watched them bring cars in going around the corner fast and not considering the fact that the roads where extremely is super bumpy and messed up read more

This was truly the worst experience ever. My car got towed and I waited an hour for my car to get to the towing company. How is possible for me to arrive before the towing truck? I waited there for so long and they took my car into the storage unit for 2 minutes and charged me an extra $50. This is definetly the shittiest experience ever. Customer service was so rude. read more

Mycana was extremely rude and unprofessional. As if being in a car accident & having my car towed isn't bad enough I had to deal with terrible customer service. I would give zero stars if I could. read more

If this has 0 stars i would would rate it as sorry as hell never answers always goes to voice mail never gives you a call back

I will smack The F*%$ out if everyone who works there that simple ! Why the fuck is I'm having to pay $177 I'm pretty sure y'all towed me no later that 10pm yesterday it's 7 am why the hell do I have to pay $177 ? read more

I kind of got myself into a tough situation and needed help. Francisco was an immediate help! He told me exactly what I needed to do and then follow thru unit the issue was resolved. He was very kind and professional. Amazing service!! read more

So my car was towed from my loft for whatever reason and I had to pick it up from these dirtbags, which turned out to be the most infuriating experience ever. First lets talk about how there is no lobby for you if you have to deal with these lowlifes, you have to talk to highly unprofessional C***s through a window. When speaking with the people, I was ask to provide "any paperwork to prove ownership of my car" so I walk to my car and grabbed what paperwork that was left inside my car, since it was ransacked before the tow. the paper I grabbed was from when i had serve done to my car and it had all of my vehicle information as well as my name on the paper. not only that but I have the keys and I gave the vehicle descriptions as well as know where it was towed from. Pretty much shows I own the F'ing car, Right? So i go back to the window to show the paperwork as well as pay the fee so i can get my car so that i can go about my business... Well the trash speaking to me behind the window starts saying that i can't use the paper with no explanation as says i have to pay an additional fee to get my car out. from there things devolved. I've had my car towed before and i had less of a headache getting my car back but these lowlife crooks love to extort owners extra money apparently. We start to argue and only scum like the folks that work here could've brought out the worst in me because if there was dividing us, I would've gladly caught a charge and then some. It gets to the point that they threaten to tow my car to a different location. at this point i see its pointless to talk to these uneducated individuals and i would have to take things into my own hands, I find a way to jump over the wall and get my car ut i was blocked off. thats around the time cops showed up. they heard me out and help with the process of me getting my car out. even they know Tow yards are ran by crooks and cons with no future. its crazy how it took the most extreme measures just for them to let me pay to get MY OWN DAMN CAR. I don't wish for anyone to deal with these people and I wish nothing but the worst things in life for these cons. read more

These people are crooks if you unlawfully get towed by this company please follow complaint with I will copy my complaint down below read more

Southwest Auto Tow - There 12hrs 30 minutes - Automotive Near Me - Dallas, Texas

Absolutely terrible customer service. Called inquiring about services, and was met with standoffish, unfriendly, condescending customer service. Would not ever recommend to anyone. read more