This is a review for 4164 34th St.
I lived at this Southwest property for two years, and my overall experience with management was extremely disappointing and frustrating. The biggest issue was the lack of communication, professionalism, and consideration for the tenants.
One year into our tenancy, they began major construction across the entire property with six units. We were told it would take six months, but a year later, there was merely dirt, trenches, and door-sized holes along all of the walls. The trenches would fill up with rainwater, grow moss and mold, and when we complained, we would get no response.
One of the biggest problems was the loss of our parking spot, and parking in the area is extremely limited, so our parking spot was very valuable. Our lease (with an increased rent) was finalized on 6/6/25 at 3:35 PM, and that same day at 3:40 PM, they sent us a notice to vacate our parking spot. There was a vague mention for some sort of compensation for the loss of the parking spot (since it was in our lease which they didn't even know) and it wasn't until we reached out multiple times and pushed for compensation that we eventually landed on a decrease in our rent.
Communication with management was consistently poor. We would contact them with questions or complaints, like when the trash cans were full of maggots, and months would go by with no response. We contacted them about the trenches filling with water and becoming moldy right outside our front door, and there was no response. There was a porta-potty placed inside our fence for the construction workers, but homeless people began using it and sleeping in the construction site.
There was also an incident involving a unit inspection that was handled extremely poorly. I allowed maintenance into the building for an inspection, but management later emailed saying they were unable to enter the unit and would get back to us regarding how maintenance could obtain a key. We never were told that management apparently lost the key to our unit and no longer had one, or that there was apparently more than one person coming to inspect the place, as I left and locked the door after the first one completed his job at our unit. Then, at approximately 6:00 AM the following morning, a maintenance employee was banging on our door asking for a key. With basic communication and planning, this entire situation could have been avoided.
During our two years there, the property went through at least three different property managers. Each time management changed, residents were not properly notified or given updated contact information, and for weeks we were texting the no-longer-employed contact and getting no response.
Overall, I found the management to be very difficult to communicate with and, at times, extremely unprofessional. We waited weeks to get ahold of our security deposit, and when we finally reached out to who we thought was our point of contact, we learned that the manager for that site had changed once again. The constant turnover, lack of communication, loss of promised amenities, prolonged construction, and inconsistent handling of tenant concerns made living here the most frustrating experience yet. The ways in which multiple members of their management team communicated with us and other tenants at our site made it clear that they do not care about their tenants whatsoever and simply want to do the bare minimum to scrape along the line of what is legal.
I would strongly recommend asking very specific questions about upcoming construction, parking, management communication, and tenant accommodations before signing a lease with Southwest. I would not choose to rent from this company again. read more