I'd give zero stars to Brenda if I could. I was a recently ex-tenant of hers (thankfully) and I…read morecouldn't have asked for a worse landlord. If you don't need anything or have any issues, she leaves you alone. But it's when you need her, is when she becomes impossible to deal with. Below is a list of my experiences in the 2+ years I dealt with her: -I received a nasty email from her/the homeowner regarding rent not being paid. That was 100% false, as rent has never been missed and automatic payments were set up. When I responded questioning the email and informed her I could provide proof rent has been paid she said "oops I'm so sorry wrong person". I found that interesting because the other individual and I had different names. -Not long after the nasty email, I received another compliance related email detailing how neighbors were upset about me riding ATV's near their property and making too much noise with my kids. Also interesting, considering I don't have any kids nor do I own any ATV's. Same situation with the last email, when I asked I get an "oops sorry wrong person". -My AC went out in the middle of July, in Arizona, in the middle of numerous 110+ degree days. When I brought this to her attention, Brenda showed little effort or care to have this fixed in a timely manner. She had the owner call out technicians to look at it, who basically did nothing and restated the obvious that it was broken. This was on a Thursday. The following day (Friday) the owner decided to have a different technician come out. He did, and spent 3 hours in the heat basically cleaning out/refurbishing the AC unit, but not actually fixing it. Again, time wasted. The next day (Saturday) I contacted the technician who told me "I'm in Mexico right now but I'll send one of my guys out". Of course, no technician showed up. Now on day 3 (Sunday) of no AC, I texted Brenda asking for an update. I received no response. Unfortunately it became clear at this time Brenda didn't care about the broken AC, so because of her "it's not affecting me directly so I don't care as much" mentality, I had to resort to pushing much more. An hour later, I texted Brenda again, this time quoting Arizona renters rights stating that I should be comped a hotel room/deductions off of rent due to degraded living conditions brought on by the faulty AC and bringing up stipulations of the rental agreement. You better believe within 2 minutes I received a response of "no that's not the law". If it's not the law, then why am I reading this off the state of Arizona's renters rights agreement? Either the state of Arizona is just completely wrong and/or lying, or Brenda just didn't want to deal with it. It's obvious what the answer to this one is. Brenda then proceeds to call me and begin lambasting me over the phone, questioning the string of events I've just listed, as well as trying to downplay the seriousness of it all. When I had an answer to everyone of her ridiculous questions, she proceeded to raise her voice even more and continue to deny. Lastly, she grew so angry at the situation she then hung up the phone on me. The AC ended up being fixed, but after a full week of not working properly and me having to not be nice anymore in order to get her moving with a sense of urgency to get it fixed. It further shows that Brenda is very uncaring, lazy, and extremely disrespectful, not to mention woefully inept when it comes to problem solving.

We emailed Brenda a few days back. We made plans to meet at 11 am. We showed up at the house at…read more10:55 am. Called her and was told we needed to come to Buckeye (not previously discussed) but she told us not to worry she would be at the house in 20 minutes. 45 mins later (mind you the house is set to 90 degrees) at around 11:47 she pulls into the driveway. My girl tells her we are ready to fill out the paperwork but she says she didn't bring a pen!? Asks if we have one. WHY WOULD WE BRING A PEN? We do not. So I asked her why she didn't bring a pen knowing there was paperwork to do, and she goes off on me. Then she goes on to say she didn't even bring the paperwork!!! She wanted us to print, fill out, and FAX the paperwork. When we said we didn't have a printer, or a fax she suggested KINKOS!? We told her we didn't have any spare change BD she said "OH WELL THEN". One of the most disrespectful, least humble, rudest people I've worked with getting a house. I do not recommend Brenda for any of your housing needs. And so my house hunt continues!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Carolyn Smith and her husband, Al have been our realtors for 3 years now and I have referred them…read moreout to anyone who even talk about real estate. I recently moved to California and I know my friends and family in Arizona can be well taken care of by Al & Carolyn. I see the last review in 2013 and it stunned me. I have always received incredible service from them. They are very personable and have always answered as many questions I had. I was a first-time home buyer when I met them. Carolyn was my realtor. She walked me through the entire process. I felt as if I were talking with a long-time friend not long after we started communicating. She helped my mom when my step-father passed away. She walker her through everything and made it as easy as possible. She cared for us. I would say these folks are the best in the West Valley, if you prefer working with someone one-on-one. I feel comfortable referring them because they have experience with buying AND selling. Thank you for your help.

This company is Not one you should even consider. While they seem nice, Not only are they Not…read moreexperienced enough nor capable Of representing you In a home purchase, but they also don't handle property management well. You would be besr.setved to avoid Carolyn and her husband at all cost they are Not honest and Not very intellegent.

Harvey sold our house in Buckeye and did a great job! He was thorough, on top of all the details…read moreand negotiated on our behalf. Highly suggest working with him. Thank you Harvey!

Harvey sold a house in Goodyear that I inherited from my dad. I live in another state, but Harvey…read moremade everything very easy for me. He is great at communicating and handling any issues that arise. He went above and beyond what I would have expected from a real estate agent. The home sold quite quickly--and I really believe a lot had to do with the research he had conducted beforehand. I highly recommend his services. He provided exceptional value to the sale process, and if I'm ever in the market for a home in Arizona I would hire him again without any hesitation.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

If you're looking for the best realtor Michael is the realtor for you she got your best interest…read moreand going to get the job done

Thank you so much Michele for all of your help this truly could have been a nightmare for me and my…read morewife but because of you and Valerie it was very easy thanks to you two doing all of the hard work for us.we can never repay you for all that you did. We appreciate your kindness, your patience and for going above and beyond your title. If anyone is looking to sell, buy or rent a property and you do not pick Michele as your realtor just know that you are doing yourself a grave disservice because she is one of the best. And when you pick her you are getting some one is kind, thoughtful, and very much concerned about you and not just your business. She is a person of integrity and she will make sure that she does the utmost best for you. Michelle may GOD always bless you for your humble service towards others. Phil Thompson.

Good luck working with this guy if you're looking for property management services. I've been…read moretrying to see a property for rent listed online for the past week with no luck. The last text I sent to him was asking him if he has any intent on contacting me back regarding seeing the property in person or not, this was at 3 in the afternoon after not hearing from him after I both called and text him 3 days prior, he returned my text at 10:45PM STILL not offering to show the property. I gave up, poor communication and follow through, maybe he's better at selling property instead. I hope the owner of the property on Del Rio Ln in Avondale reads this and knows that he's not following through on possible tenants for your rental.

My wife and I had to move out of state quickly and Todd was with us each step of the way! Todd did…read morean incredible job for us!!! His strategies for marketing our house was just totally superb! The listing service he selected did a beautiful job! The photos they took were top notch and got the word out fast! We had bids coming in shortly after which was wonderful! Once an offer was accepted, we decided to move out-of-state. Todd went above and beyond and checked in on the property. It was just an absolute perfect transaction all around! We officially sold our home and are totally ecstatic! At first we were thinking about renting our property. Todd was a tremendous support in helping us understand how the rental and property management process works. It's awesome that he can provide he can both rental services (including property management) or sell your house which really adds for tremendous flexibility! Like the previous reviewer mentioned, is always available and is very supportive! Many thanks Todd for everything! This experience has truly been a blessing!!

I have worked at this building since the building was built and since this property management…read morecompany has taken over it has really gone to hell in a handbasket. There are numerous crimes, including the theft of catalytic converter's, tailgates, vehicle cameras, and hit and runs in their parking lot. Even though they have been informed of all the crimes they refuse to install basic security cameras. I work at their 1215 Rio Salado address and it is terrible. I would not rent from this place and subject your employees to this kind of theft and crime especially if the property management company is unwilling to provide the most basic of security measures. They will not take responsibility for any other crime that occurs on their properties and turned a blind eye to all that goes on. I wouldn't even go to a doctors appointment if it was in this complex for fear that your car may be hit or vandalized with no recourse other than contacting and paying your own insurance deductible. If I were you do not work for these people do not rent from these people and stay away from all their buildings. Every person deserves a safe working environment for themselves and their vehicles this place refuses to provide that park and exist here at your own risk!!

I enlisted Main Street Property Management to rent my Verrado house. As a first time landlord, I…read moreknew virtually nothing about the process, legal aspects, what to expect, next steps - really I knew nothing except that I wanted to rent out my house. After an initial contact, Ken Pellerin came to view the house and he then proceeded to educate my wife and I on becoming landlords. Ken's guidance and patience made the entry process manageable and his continual assistance has proven our decision to use Main Street Property Management a right one. I highly recommend them for managing your property.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!