Update on the POS hot tub install from this shoddy company: the heating relay has gone out twice in…read moreless than two years. Repair person told me yesterday that it was so corrupted that it was a fire hazard. I deeply regret putting in this tub.

I paid $5000 deposit with an estimated time of completion. As of right now, we are way past due the…read moreETA and Jason is not responding to me in anyway. I made a trip to his shop and it has shut down or he has relocated. Again, he is not responding to me. Complete scam, stay away.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

Bobby helped us so much get our pool in top shape. We appreciate his knowledge, experience and…read moregreat customer service. Highly recommend.

Had to wait for the grandkids input to submit this review and it's Five Stars for a vinyl pool…read moreliner replacement. Stephan and crew had a deadline to meet and worked very hard to get the job done in time. The project went fairly smoothly, from the initial estimate (salvaged almost all of the original support walls), the liner installation and filling the pool by water tankers. Stephan and crew showed up on time and completed a nice clean job on schedule. We are very happy with the completed project and would not hesitate to recommend Haven Pool Spa and Hearth.

Absolutely love this place very very honest owners!!! I got a swim spa from there and they were…read more100% honest and on time!!!! I would definitely recommend this to anyone!!! Five star plus company!!! Thank you very much Adam!!!

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

I have found the Apollo Pool store staff to be knowledgeable, friendly and patient with my detail…read moreoriented questions. Service staff like Kevin, who have helped me with pool maintenance and equipment have brought the same approach which is greatly appreciated. Thank you!

Very professional, knowledgeable and kind. They took the time to fully diagnose and explain what…read morethey were doing every step of the way. Tech was transparent in our options, which were intimidating, but he was extremely helpful on explaining the best option for our home. Highly recommend Apollo!

We sprung a leak after 10 years! We checked with Spas of Oregon about a repair since that's where…read morewe bought our spa. On repair day, Russell ( the amazing repairman) called to see if he could come by early. That almost never happens! He fixed the problem, made friends with our dog and the charge was reasonable. No complaints at all.

Bought my spa from Spas of Oregon three years ago and have enjoyed it since! I stopped by this week…read morebecause I needed a replacement part and to get some help with my spa lights. The owner was amazing - very friendly. I left with spare parts that I needed and booked the service on my hot tub to replace the lights. I'd recommend Spas of Oregon to anyone looking for spa needs! Plus....the shop dog is so nice!

I have to say, I have been nothing but thrilled with my experiences working with everyone from…read moreHaven! A great price on a pellet stove plus thoughtful installation - and if there's a hiccup as does happen, they own it and make it right. Bought a TN40 pellet insert from them and loving how much it's saving on my electric bills this winter! Also, they do a great price on quality pellets by the ton. On top of that, we had purchased a jacuzzi from a competitor a few years ago and ran into astonishingly-bad customer service. Haven has been the complete opposite and were able to fix our leaky spa and heat sensor on-site without hauling it into the shop for repairs (not always possible but nice that it was!) Randy, Stephan, Jeff, Tyler, and Marshall - and I know I'm missing a few other key people who made this possible - we really appreciate all you've done, your expertise, and your professionalism. If you want a spa, pool, and/or hearth professional, please consider these fine folks. They stand behind their work and their products!

We got our hot tub from Haven, and 6 years later we're still enjoying it. Good service (we needed…read morea small adjustment to a valve when it was first set up and under warranty), decent selection, and knowledgeable friendly staff. Recommended.

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

I found the store organized and very clean. The staff were extremely knowledgeable on not only…read moretheir brands but were able to answer questions I had on the chemicals I was currently using. I look forward to running out of what I currently have to I can switch to theirs. They were able to do a water analysis on the water currently in my tub and to explain what I needed to improve the clarity and PH balance. I was glad I stopped by.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

I needed a set of filters for my ThermoSpa hot tub at the last minute…read more I was thankful for the quality of the filters that they had but the price was steep and the chemicals were a lot more expensive than their online competition has the same thing for. They came to our home and gave us a bid for a fireplace insert and they were again over priced.

We recently moved into a home that had a zero clearance wood-burning fireplace that was so small,…read moreit rendered it pretty useless. Since we knew we had a gas line running to our house, we decided to shop for a small, linear gas fireplace for the space. After visiting and pricing units at a number of different fireplace stores in and around Vancouver, we decided on a reasonably priced Enviro model that we found at Haven Spa Pool & Hearth on 9/19/20. We met with Kirk Neil who looked at our photos and the dimensions we had in hand, and walked us through our options based on our budget and our needs. At no time did he try to up-sale us which we appreciated. He then told us all about the unit we decided upon, answering all our questions. At that point, Kirk gave us a written estimate and we put down a very small deposit to have someone come to our home to get actual measurements, etc. We left the store feeling great about our choice, as well as the pricing for the unit and estimate for installation. Imagine my surprise and delight when the owner himself, Stephan, was the person who came to my home! Following that visit, pricing was confirmed and the date for installation, 10/26/29, was agreed upon. Installation day arrived and the Haven crew was here at their scheduled time. The installation of the unit was seamless from beginning to end. They were not only professional, but their attention to detail from running the gas line to framing out the area for the unit, was excellent. A few days following the install, I had a question about outside air that I was feeling around the unit. I called Haven, and within a couple of days, once again the owner, Stephan, came out to assess my concern. It was a minor issue which he himself resolved. (The fireplace tile and mantel were completed 11/28/20, by Jared of J. Tanner Tile & Stone, also a conscientious contractor who did an excellent job.) Although our room is still a work in progress, the Enviro fireplace gives us the hominess and added warmth that we were hoping for. If you're in the market for any type of fireplace and want to purchase it from a business that is involved from beginning to end, with great customer service and response times, I highly recommend Haven Spa Pool & Hearth.

I stopped in for some supplies since I was in the neighborhood. The staff was friendly and…read moreattentive, but their lack of knowledge lead to them giving me completely incorrect information and selling me items that were not what I asked for (the employee told me an item was "the same" as what I asked for, and I foolishly didn't read the label until after I got home, and this is what showed that the "same thing" as what I asked for was absolutely NOT). The store is clean, and they carry a large selection of hot tubs. There is plenty of parking in their own private lot.