Ernie's Pool and Spa supply not only had the part needed in stock but they also FaceTimed me to walk me thru the install process. Very knowledgeable and the issue was fixed in no time due to their top notch service and availability! read more

Ernie's Pool & Spa Supply - Broken Adapter. - Hot Tub & Pool Near Me - San Jose, California

We had Mauricio over to provide a quote to resurface our pool, update the coping, andbring our heater online connected to an app. He had all the info we needed, including available surfacing and stone. We asked if it was possible to complete the job in 3 weeks so we had a new pool in time for our son's 5th birthday party. He said absolutely and the crew was out that day to drain the pool and get things started. They worked every day with a big crew to ensure the pool was ready on time. Thank you Mauricio for the great quality and customer service, but more importantly for finishing on schedule and on budget! Would highly recommend Ernie's Pool for any pool (and landscaping!) needs. read more

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Ernie's P&S is amazing. Their staff are pleasant, friendly, and knowledgeable. We had an unfortunate break in our pool pump and they were able to fix same day (within 2 hours!)!! Thank you Julio for your quick response! read more

After we fired our contractor for doing a very poor job at pool and spa plastering and our spa plumbing, we interviewed a few companies very cautiously. We decided to go with Ernie's pool after we spoke with Mauricio. He was very knowledgeable and pointed out to all the things that needed to be fixed (that other contractors we interviewed didn't catch). They weren't the cheapest but we felt confident Mauricio can do the job. Once the job started, Mauricio and his crew were there everyday with Mauricio stopping by every afternoon to check the process. He finished the job within the time frame he had told us in the beginning and we're very happy with the end result. We're recommending Mauricio and his team to any friends or neighbors that need a contractor for their pool and spa. read more

Ernie's Pool & Spa Supply - Hot Tub & Pool Near Me - San Jose, California

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Don't let their name to limit your imagination, these guys are not only the pool professionals, but also the experts to renovate beautiful yard! When we interviewed contractors for our yard project, my neighbor recommended Mauricio's team from Ernie's. Their quote was not the lowest to compete on price, but they have really good reputation in our neighborhood. So we put our chips on quality. And later we feel lucky with our decision. Mauricio's team is really hard working, they are prompt and timely with their service when it comes to scheduling. Their efficiency and flexibility is very impressive. The crew are very skilled, they have not only followed the customer's instructions, but also provided a lot of helpful suggestions from construction materials to garden plants. They are always open to make adjustments for best result. The team has done a wonderful job. So right after the backyard project, we immediately kept them for our driveway paving and front yard remodeling. And the results is amazing. Mauricio also has broad connections in the industry, with his recommendations, we got the team to fix our roof, pros to re-paint the exterior of house, the team to produced customized yard gate.... lots of side work done at same time with the project constructions. We told our friends that once you know Mauricio, you know the whole industry, haha. We are so happy with all the awesome work done by Mauricio's team. I would highly recommend them to who really cares their home and want to give it a facelift! read more

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Very knowledgeable and helpful staff. Good folk that sell equipment, supplies, and services. They won't upsell you, and give you as straight forward an answer as possible. Love'em. read more

Showed up on time, fair price, I had a pool light out and I called Ernies for repair, took a bit to find the electrical which was not in an obvious location, job, well done I will use them again in the future read more

My husband and I had an amazing experience with Mauricio and his team from Ernie's Pool and Spa. We did a complete backyard remodeling ( including repipe of existing pool, redesign spa, outdoor kitchen, landscaping and pool slider) with them and even 1 year after construction I still receive tons of complements from friends. Mauricio was really good capturing my ideas and thinking outside the box on the construction to convert my design into reality. He gave me great ideas and great choices of material. The team worked really hard and professionally to deliver the project on time. They are amazing! read more

Ernie's Pool & Spa Supply - Hot Tub & Pool Near Me - San Jose, California

Great service reliable chems thank you! Love the store on Hamilton Carlos is great. They always have parts we need read more

The guys that clean the pool do a good job, the office management is terrible. They change my day, never bother to let me know, meanwhile I lock up my dogs waiting for them to arrive. When I call asking if they're coming the office guy says "oh we changed your day". They didn't come New Years week, again no one let me know they take off that week. There are to many pool services out there to put up with this. read more

The crew did a phenomenal job with our pool. The transformation was mind-blowing and completed within a week. Rene and his crew worked quickly knowing we were on a tight time table, and we truly appreciate their dedication to getting the job done. We highly recommend Ernie's...They are worth every dime! read more

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I had two skimmer covers that were some kind of sandstone that cracked. They became a trip hazard so I needed to sort it. Ernie's came and did custom work to match my stone and insert the covers. they look fantastic and such a customer high quality job. They look like they've always been there. I wish I could give this establishment a sixth start because they deserve it! I'll try to post the pics of before & after. read more

Ernie's Pool & Spa Supply - Before Ernie's this was some cracked sandstone skimmer covers that were trip hazard - Hot Tub & Pool Near Me - San Jose, California

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I purchased some Nichless lights from Ernie's because they were able to provide me with all the details associated with them. Jandy can be a tough company to get details about their products and Ernie's staff was extremely knowledgeable. After picking up the lights and getting a few pointers I was able to start replacing my lights DIY. Unfortunately I was impatient and ended up messing up the install on two of the lights. Luckily I called and was connected with Renee....He was able to come out same day and with my "expert" help we were able to run the two additional lights. Even though I was probably more in the way than anything! He did an awesome job, I went from watery eyed "Oh Sh!t" to and extremely huge sigh of relief. My daughter will be extremely happy her friends can night swim this weekend for her birthday!! Saved my butt guys!! Whenever I decide to re surface my pool I definitely know who I'll be calling! read more

Ernie's Pool & Spa Supply - Hot Tub & Pool Near Me - San Jose, California

We've had Ernies Pool and Spa handle our pool service needs for over 20 years. When it was finally time to redo the pool due to several cracks and spots in the plaster, we called Renee. He came over and spent a lot of time answering our questions, giving us the pros and cons of various options and also encouraged us to come to the shop in person to decide on finishes. Within 15 minutes we selected our choices and within the week his guys were working on our pool! All of his crew were the hardest working, polite and friendly guys you could ask for. They were determined to get the job done in 4 days, including a surprise issue that came up with our Jacuzzi, - and they met their goal! They completely cleaned our pool area afterwards. We were able to enjoy the pool again within a week of starting our job. The motto Renee has (and instills in his workers) "We want to make our customers happy" is really true. Renee even took me around to see past client's pools so I could decide if the finish I chose was going to work. The new Pebble Tec finish makes a huge difference. Spending time during "shelter-in-place" - around our newly re-done pool, seems like a day at a resort now :-) I really recommend Ernie's Pool and Spa to handle any pool or hardscape needs you have! read more

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Start to finish Ernie's was super professional. They treated the pool renovation and my home as if it were theirs. They cleaned up daily and the finished project was way beyond my expectations. The biggest compliment is return business... I had Mauricio and team build and outdoor kitchen. A masterpiece. read more

Courteous, value oriented, knowledgeable and experienced pool service provided. They listen to your concerns and will address your issues and if they can't do it while they are there they will try to make it better and tell you what can or cannot be done. They are there to provide quality pool care, read more

Our pool was a mess. It had lots of dead algae. Based on reviews from next door and Yelp I contacted Ernie's pool and spas. I had been told by another company that we would have to drain the pool but in three short days Jesus had our pool clear and sparkling again. Jesus is very knowledgeable and definitely knows what he is doing. He explained the process and answered all my questions. He is reliable and showed up when he said he would. I highly recommend Jesus. read more

Ernie's Pool & Spa Supply - Pool - Hot Tub & Pool Near Me - San Jose, California

Ernie is a great guy to work with. Very responsive, his price is reasonable. His team is very professional. They are all very friendly and helpful. They recently updated our pool from the plaster, to the tiles, with brick coping. They fixed a big crack, installed a new pool light. Very happy with the service and highly recommended! read more

We have had several pool services over the years. And our last pool guy retired and we started with Ernie's. Gotta say....every Saturday morning two guys show up and they do a damn fine job. No complaints. Just great service. Thanks guys! read more

Carlos has no clue what he is doing. Extremely bad. Stay away from his services. Ernie is missed.

Can't say enough about Ernie's. These guys are pros and provide excellent customer service. I purchased a home in the South Bay with a pool. The prior owners recommended Ernie's for maintenance. Having never had a pool before, I did not know the ins & outs of how to operate it. Rene came by and spent over an hour with me explaining all the details and answering all my questions at no cost. It's uncommon to find such excellent customer service. His team does an amazing job with the weekly maintenance as well. Highly recommend Ernie's. read more

Ok, i have to give it to Ernies. Not sure what happened but the Zodiac Sales rep called me to check on my salt system. Upon the knowing that it still wasnt functioning properly, he worked with Earnie's to help rectify the situation. I still think that Ernie's needs to work on their communication and commitment with customers, but the fact that they were able to rectify the situation was really good. They did do a great job initially in set up, so I can't knock their work. read more

I've done business with Ernie's Pool and Spa Supply for more than 10 years now. I only have good things to say about Mauricio and his crew. We recently hired Ernie's to replace our pool heater. The new Jandy unit (with the bypass valve) was recommended. It is almost half the size of the original, is nearly 50% more efficient than the previous model, and comes with a 5 year + warranty. I am thrilled with the fair price (quoted several others that were more expensive) and super-clean installation. Bravo! I was also interested learning more about updated electronic control systems. After thoroughly explaining the advantages and improvements in wireless control, I bought a new iAquaLink from Ernie's Pool. It was another terrific recommendation from a trusted service partner. Mauricio continues to stay current and remains our go-to professional. Next month I will be upgrading/updating our pool and spa lighting system based on Mauricio's recommendations. Lastly, I also hired Mauricio to clean and restore the tile border and then acid-wash the spa and pool. After 10 years of exposure and wear, our pool looks new again. Bottomline, I trust them. Their pricing is competitive and fair, and the quality of work has been superior. #mindblown, #trustedservicepartner, #loveyourpoolguy read more

This is for their pool service and store. Previous pool service (different company) was amazing but he retired. He sold his contracts to Ernies and we've had them for the last four or five months. The first time they showed up, they parked in my driveway (guess they figured I wasn't home because the car was in the garage). They've no-showed three times in the last four months, most recently on 4th July week when the pool was in use. I stopped by the store to say that I hadn't seen them and the sign-in sheet also showed they hadn't been here. Left a message, was told i'd get a call back. Nothing. No response. I ended up buying some chlorine to keep my pool from going green and having a week of down time. The store when I walked in, the woman was busy sitting down watching a video on her phone. I said "hi" when i walked in and she acknowledged me. Then i waited at the counter for a couple minutes while she continue to watch her video. Uhhh...really? I finally asked if she could help me and she said the video was really funny. Terrible service top to bottom. Would rather go down the street to leslies and buy supplies and use a different service. read more

We were replastering our pool and we asked the contractor to give us a quote to move some equipment and a new controller. Quote was high so I called ernies and saved us a ton of money. Mauricio and his crew was great to work with. Very knowledgeable, honest and accommodating. Would recommend them. I'd love to use them for maintenance but that piece was a bit pricey for us. read more

They transformed my backyard and it is amazing! New pool and hot tub with aqualink so I can control lights ,heater, cleaner, spa jets, and temperature with my phone. The workmanship is incredible and they pay attention to every detail. They were very reliable and very neat and completed everything on time. It was a pleasure doing business with them. Mauricio, the co-owner is an expert at design and is always there to help with every step in the process. I highly recommend Ernie's Pool and Spa!! read more

I was looking to have our pool remodeled. I called several times and got no call back. I finally got through to someone and made an appointment for 2-3pm on SAT and rescheduled my day around the appointment. They did not show up. I would not recommend using these guys. read more

How can you not like this store? They have everything you need to maintain your pool and at excellent prices. The staff is very knowledgable and generous with advice. They also do a free water test and give you a personalized recommendation for your pool. Do yourself a favor and go there once. Oh, and don't forget to take a water sample. read more

The woman I spoke to was very helpful and friendly. Gave me detailed information about pool pumps. Also gave me invaluable information about pump operations that will save me $. thank you. read more

Best pool service and repair company in the Bay Area. I've used them for over 20 years.

Great service at a reasonable cost. My pool looks great! I like that a note is left when a pool issue needs to be addressed.

My wife and I have been homeowners in Almaden Valley for 45 years. We have serviced and maintained our pool for all those years. As equipment aged and needed replacement, we always left that chore to the pros. Several years ago, we replaced the pump and mechanical timers with a variable speed pump with computerized controls. We never could master the setup or resets. On several occasions we had to ask the equipment retailer (a nationally recognized pool supply company) to send out technicians to help us. They knew less than we did. This is when Ernie's was recommended to us by an independent water leak specialist. Through Ernie's, we changed to a phone app controlled system. While this system is still somewhat confusing to us non-techies, the guidance, response and expertise of Rene and Mauricio at Ernie's have been without peer. We only wish we had found Ernie's years ago. read more

RUN AWAY FROM THIS SERVICE COMPANY. Purchased Pentair filter and paid for them to replumb Intelliflo pump/heat, filter system and new Suntouch controller (very confusing time clock). Ernie's (pool professionals NOT!) installed pump incorrectly per manufacturer's specs and system leaked from day one. Owner (Jeff) came out twice couldn't fix leak (even tried using silicon sealant instead of teflon sealant) twice but still didn't work. His customer service attitude and lack of knowledge with these Pentair products convinced me NEVER USED THEM AGAIN. read more

I bought a pump from Ernies last summer to power my skimmer. Last Friday I noticed that it was leaking and called Ernies to tell them about the problem. The lady on the phone looked my name up and said that she could have the technicians on on Monday. The two technicians came out and fixed the leak. They also tested the water in the pool (no charge) and gave me some advice. I'd give Ernies five stars if the product they originally sold me didn't leak but their customer service was excellent. read more

Service? I give them five stars! Mauricio knows his job. Filter was filthy and pool was used within 3 days from cleaning. The only reason i give em 4 star is the price. Its a bit pricey but its cheaper and way convenient than raging waters right? read more

My spa had leak and called them last week for the repair. The owner and Austin arrived the time as promised as they said after an hour preparation, investigating and waiting they found the leak YEAH that they said needed to drain the spa first and get the material to do the repair , so I'm waiting for them to come back with material to fix the leak. read more

Unreliable, Flaky, Won't commit to the same service day and won't notify you if they change the service day, If you are a private person like myself and like to know when to expect people on your property this is not the pool service for you. On top of it bad customer service and attitude I DO NOT recommend this service. read more

I found Ernie's to be responsive, reliable, and reasonably priced. I needed a new pump for my pool and called Ernie's on Memorial Day. They weren't open, so I left a message. I received a call back the next morning (Tuesday), and the service rep came to my house on Wednesday. He gave me a good quote and included a PG&E rebate in the total. I accepted the bid on Thursday, and the pump was installed on Friday. On Friday afternoon, Ernie's called and made sure everything was OK and took my credit card number. I received the receipt and rebate paperwork in Saturday's mail. All this took place without my ever needing to be at home. Unlike another pool supply company I contacted, Ernie's rep didn't try to sell me equipment I don't need. read more

I had all pool equipment replaced at my home. Filter pump (from single-speed to variable speed), jetspa pump, filter (from DE to cartridge), installed several new 3-way valves and a new controller with automatic control of all equipment including solar heating and gas heating. My pool was a huge mess (dirt and algae) and green in color as my filter pump had stopped working for 2-3 months. The crew came in and did an excellent job. They installed all equipment and cleaned up the pool. They found several other issues and provided a quotation for the work and described what it would take to fix them. Now my pool is in great shape. Certainly a job well done. Kudos to Mauricio, Carlos and the crew. read more

Just a great pool supply shop that has parts you wont find anywhere else plus great service. I just moved from tabs to liquid chlorine and they have the fresh returnable plastic bottles the pros use here at about the same price as the disposable chlorine bottles. read more