The service department has problems! I received a call yesterday advising me that my car, 2014 Honda Civic, needed work done based upon a recall. After speaking with the representative for just a few minutes she advised me that it would only take 30 to 45 minutes. I made an appointment for the very next day, today Saturday, for 1130. I showed up five minutes early and spoke to Ron Mecca in the service department. When I told him my appointment was for 1130, he advised me that there would be a two hour wait! Now I ask you, what is the point of making an appointment for 1130 when they can't even see me until 130? Is my time not valuable? It's like making a dinner reservation for 630 and arriving at the restaurant to be told I cannot eat until 830! When I asked Ron why they were unable to keep my 1130 appointment, he advised me that the appointment was with him at 11:30 and not for the car. The car would be unable to be worked on until the other "50 cars" were completed and that would be about two hours! There was no apology, no remorse, nor was there any attempt at making it right today! As far as Ron was concerned, I don't believe he could've cared less whether or not they serviced my vehicle at all. No wonder why there are so many disappointed customers coming from this dealership. I would suggest that the Service manager and general manager should take a look at their staff and make some changes for the better. In this day and age of cell phones and computers the word gets out very quickly. I will be taking my Business to another dealership from now on! read more

I would not recommend this dealership. I've had numerous experiences where they say one thing and do another. I purchased a 2004, included was a maint book with coupons. Every time, I try to use one, there is a reason why it is not valid. It included a $1000 coupon on your next car purchase, they would not honor it. The ONLY reason, I go back is for the tires for life. I am starting to think this is also a scam, the last time they were replaced, they found $600 worth of repairs at the same time, just saying. read more

Worst customer service ever!!! I bought used Honda and decided that it would be best serviced at Honda dealership, boy was I wrong. I needed an extra key, oil change tire rotation and balance and the gas gauge on it was not working properly. I was told to come back next day to pick up my car. I paid close to 700 dollars for above services and got a "need to do list" from them that quoted me another $2500 in parts and labor, as soon as I left the dealership, I got to a gas station to check on my newly fixed gas gauge, to my complete dismay the gas gauge still was not working and the newly programmed key failed to open the car. I called the dealership and was told to bring car back and leave it there for another day(!) when I came back again I was told that the receiving unit for a gas gauge that was "faulty" and changed by the dealership for almost $400, is only part of the problem as now the control unit was the one to blame for the malfunctioning gas gauge. I was quoted another $1000 dollars in parts and labor for the control unit, making total bill of what needed to be done well over $4000 dollars, and when I said that I can't pay as much right away was urged to do it ASAP as "broken" control unit will burn my newly changed receiving unit and I will need to pay more. Completely devastated I brought my new car to my own mechanic, who fixed the whole list for little over $300 dollars and calibrated the receiving unit of gas gauge for free, saying that whoever put a new receiving unit there forgot to calibrate it. So the gas gauge is now working surprisingly without me paying over $1000 dollars to fix yet another thing that didn't need to be fixed. And I will never set my foot back to this rip off and totally incompetent dealership. read more

Worst buy experience ever. I purchase a used car advertised as "Certified Pre Owned" from this dealership. The next morning, less than 12 hours after I drove the car home, it wouldn't start. A flood of error messages appeared on the dashboard warning against all types of system error. I had to call in to work because of the issue and struggled to get the car to start. After it finally did, I drove it an hour and half back to the dealership. Distraught with the experience, I asked he finance person I worked with the next before to speak to a manager. He came back and told me that, "No, he doesn't want to see you. He is not interested". THAT IS A QUOTE. The few people I came in contact with ridiculed me for even being upset at the situation. The service department worked for about half day on the car and somehow fixed it. I sat in the waiting room for at least an hour after the car was done before knowing that I can leave. No one apologized for any of these problems. I was treated terribly. I asked the mechanic to provide me with a list of work that he did on the car, I was given a piece of handwritten note that I cannot read. To top the experience, a few weeks after the purchase, I received a letter in the mail addressed from Space Coast Honda saying that my loan application was declined, when I NEVER APPLIED FOR CREDIT WITH THE DEALERSHIP. I financed through my own bank and all the paperwork was completed smoothly and the dealership was aware of the process every step of the way. I called the dealership asking for the finance person I worked with to inquire of the issue, and he was not in the few times I called, so the receptionists asked me for the reason of my call. I explained the situation, and apparently, both receptionists I spoke to at different times were aware of the issue. Apparently, I was not the only customer affected. They told me that all customers who purchased a car during a certain time received that letter. I was told that it's a standard procedure and that the dealership's bank automatically send out a letter of denial of credit when the customers finance through their own bank. I would have believed this lie, except that the letter I received had my credit score on it (which was well north of 800, by the way). This means that they PULLED MY CREDIT WITHOUT MY PERMISSION!! If any of these doesn't sound like the experience you would like to have, I encourage you to stay away from this horrible dealership. I've been a Honda owner for more than 15 years and love the vehicles, but the purchase experience was undoubtedly the worst I have ever had. I kept the handwritten note, letters and other records that I have and encourage the dealership to fact-check my statement. read more

I am giving them only 1 star because from what I can see is they have only 1 decent person that I met there. My sales representive was kind. The financing office was a total different story. I came to look on 9/29/2016 and was about to walk out with a brand new 2016 Honda crv. I had $20,000 to spend (which they knew) and the car he chose to show me goes for around $24,000. The first financing guy I spoke with tried to say that I can have the car for $27,500. Yeah no. Fast forward we haggle and then agreed on $21,000 including all taxes, tag,registration, EVERYTHING. Well we had to go get a wallet because we had no intentions on buying that day. Come back still have out great rep Daniel. But the finacing guy changed. Get the papers printed. (already took out our stuff from our trade in and put in the new car, already changed our insurance over) the first papers have our names swapped so they print them again. As we are going over the new papers we get to the lease. For 3 years we are going to pay over $15,000 on a 6 year contract. Um last time I checked $15,000 × 2 did not equal $21,000. When I pointed this out, his dimenor changed and said he didn't know how we could have gotten that number. I ask to bring Daniel back in and he confirms that we were told $21,000. Daniel stands his ground on what we were told. Fast forward the next hour of the financing guy trying to scramble our agreement (while not making it any better) he said he could get it down to $22,000 (mind you he did not say he started taking out all of the fees that were originally included.) But he was going to make it better with us by never having to pay for oil changes! *cough* only 6. *cough* and he had no intention on honoring the price I was given. So much to the point they gave me a price I wanted to hear and tried to charge me over $7,000 more than what they promised me!! so I thanked them for their time and walked away and got my current car back. Moral of the story...ALWAYS DOUBLE CHECK THE PAPER WORK!!! Just because they say one thing doesn't mean anything. read more

I called the service department over the holidays to get a quote on a transmission fluid flush/change and was FLOORED when I was quoted $100 less than most of the other places that I called. To the point where I called my husband and asked that he please call to make sure I wasn't communicating the wrong service to the tech. I went in and received amazing service from start to finish. Today I called to get a quote on a battery and once again the quote came in $10 less than auto parts stores. I showed up at 5pm, because I didn't realize that although parts/service are open till 6pm that the service techs leave at 5pm and they more than accomodated me. They had me pull right in, changed out my battery, gave my car a free car wash, and recoded the radio that required to be reprogrammed after I inputed the wrong code number. Honestly, I was so impressed. If someone was to show up at my job at closing time I would help them of course, but can say I doubt I would be as cheerful, thoughtful, and generous with my time as the service department was. I highly highly highly suggest the service department at Space Coast Honda! read more

We had a fully approve the loan from our bank and we requested that they not run our information or credit score. We were informed that they would not need to and it would not be a problem. Several times we reminded them we did not want our credit score run. Each time we were informed they would not be doing we got a letter in the mail informing us that our credit report had been run by them. When I called to dispute it, Will (in their finance department) informed me there was nothing he could do. It was very dishonest the way they did this, because even though we inform them several times we did not want them to run our credit score, one of the many papers we were signing for the sale of the vehicle, was apparently permission for them to run our credit score. We made it very clear and there was no gray area that that is not something we wanted done. So when I informed will that we were going to be contacting the credit company to let them know that they did not have our permission to run our credit score, his response was "Well I have the paper right here with your signature so there is nothing they are going to do it about it." Extremely rude and very dishonest way to run a business. read more

Good afternoon Mr. DeMasso - I received your invitation to come and tour Spacecoast Honda to see what you have to offer. Thank you for your offer. Maybe the next time I am in Florida I will have to check out your dealership as I do like Hondas in general. However I am not in the market for a vehicle at the present time and I am slightly loyal to my dealership and my mechanic. What I would love though is for Spacecoast Honda to honor the Lemon Law in Florida and since your dealership, or rather your Service Manager can not seem to fix the issues with Mr. Tobin's vehical, and from what I understand there is more than one issue, it is time to keep your reputation company in tack and put Mr. Tobin in a new vehicle, which you and I both know he is entitled to at this point. And though I do appreciate that the person from Spacecoast Honda removed their like of their own comment on Mr. Tobins Facebook page when they were called out on it, I feel that what your employee wrote on Mr. Tobin's Facebook page was very unprofessional and antaginistic. Both of those things do not sit well with me as I am sure, if you were on the receiving end, they would not sit well with you either. Though Mr. Tobin may not have handled his frustration in the correct manner, I am sure you can at least understand his frustration and your employee(s) did not help the matter at all. As the owner of a company I hope that you feel the same way. It would be great if you reached out to Mr. Tobin and had a conversation with him as you and he have not spoken and you are listening to employees who are antignizing your customers. The bottom line for me is it is time to honor the fact that you sold Mr. Tobin a lemon and since there has been 4 attempts to correct the problems, they are still not fixed. Your employee who told him there is nothing wrong should not have job. When there are pictures of the water leaking into the car and others have commented on the rough sounding engine. As you know, according to the lemon law is after 4 attempts to fix an ongoing problem you can either put him a new vehicle or refund the purchase price of the car. read more

Went in today and the gentleman helping me was nice and honest, but then they brought a guy that was commission in to help and the whole vibe changed. Honda said they don't pressure you, but in reality they are just like any other dealership; not taking no for an answer, promising a low payment and then changing the story, etc. What was the worst part was the boss (tall, white, bald guy) came and talked to me about what they could offer. He ended up trying to tell me what I can afford! Like I don't know my own budget... He was kind of a dick about it when I said I needed a lower payment. So I wouldn't recommend this location because they pretend to be something they're not and as a woman I need an honest car dealership to help me. read more

I have been in and around the "auto retail since the 90's. Know a lot about the industry. I ask them just dont play the game with me. Gave them.what i was goimg to pay and what i wanted for mt trade and if they cant do it just let me know.well they started the gam and it went down hill from there. The arrogant manager fimally came out and ezplained that his cost on the car was more that he was selling it for AND he was giving us a financing rat lower than his buy rate? Really?? BS CARD why would anyone do a transaction like that?? Further the tires on the car i was looking WERE BALD.yst they insistes that it was the.law thT they had to pass a higher level than anyone else...right another lie. I gotnupnto leave and told my wife and daughter we were leaving and ask the arrogant mana8manager not tonwaste any more of our time. He told me that the business has changed and basically i didnt know whT inwas talking about and kept talking after we got up to leave..guess what couldn't leave he still jad my keys from my low ball trade, then started ranting about my wife's credit as if that was the problem, then stand up like he what to figjt me..what a jerk..i admitt i was a jerk at that point too. They deserves no respect, blaming us for their poor but typically car business..you want old school BS go here...inguess they dont know you cam use the I N T E R N E T to get more info than they have..twice i have been insulted by this dealership...shame on me for trying again. Pompous, egotistical sales and finance managers.. Never again I will tell my story over and ober again.. read more

I am buying a hionda still but after seeing all the poor write ups I must say I will bypass this dealership for the Titusville one. The space coast sales rep told me a used pilot was good til I did car fax and saw it was in not one but 2 accidents, no thank you please I will car fax Titusville and go Honda still. This dealer has some shady crap and seems half the staff has moved on so quality of service gone down. The owner must be going under to allow such poor service. read more

Space Coast Honda blames Cars.com for dishonoring price We saw an ad on Cars.com which had a header $22,991, and in the Sellers Terms and the Features section a price of $19,991. We emailed the dealership and were contacted by a Sales Rep. On Saturday, before we drove to Cocoa, we called this Sales Rep to confirm the lower price. He said 'that must be the price; sounds like you got yourself a deal." My husband told him we would be up there within the hour. We drove up to Cocoa and were immediately handed off to another Sales Rep. Before we even went for a test drive, we were asked about trade-in, down payment, credit score, and if we could make the deal that day. We said "yes". Then, we went for a test drive. We decided we wanted to pursue purchase, and handed the Sales Rep the printout from Cars.com. He grumbled saying that may be a problem. They came back with trade-in offer and monthly payment. They would not budge one dime on the sales price. They said that the original Sales Rep was new and that the lower price listed would not be honored. We left the dealership feeling like "don't let the door hit you on the way out". My husband was very upset at the way we were treated since we CALLED to confirm the lower price before driving up to the dealership. We didn't want to waste their time and ours, not to mention lost overtime pay and gas. He wrote an email that evening to Scott DeMasso, President and CEO. On Tuesday we received a call saying they would honor the price, but lowered our trade-in value by $500.00. We were passed off, yet again, to the "Internet Sales Manager" who my husband talked with on the phone that Tuesday evening. He assured us that if we came in and didn't make the deal, Space Coast Honda would pay for our gas. Since we didn't expect this, we told him that we would get in touch with him the next day. On Wednesday, my husband called the dealership and was told our Sales Rep was with a customer. We left our name, number and a message to call us back. No reply. My husband sent an email to this rep the next morning (Thursday) before he left for work asking him to contact him so they could work out a convenient time for us to come up to the dealership. We received no reply to our email. We, then, called the Dealership on Thursday night and were told that it was his day off. We asked to speak to his Manager, and his Sales Manager said he would call him at home. We received no reply that evening. The next day, Friday, around 11:00 AM, my husband finally gets a email message from the Sales Rep saying that someone put a deposit on the vehicle but he didn't know if the deal would go through and would call him after 12:00 PM to let him know. Then, my husband called and left a message on the Sales Rep cell phone asking him to call back and explain what was going on. We still hadn't heard anything by 5:30 PM that evening, so we called the Sales Rep. The vehicle was sold at the price they would NOT originally honor with us on Saturday. The Sales Rep ultimately BLAMED "Cars.com" for the posting the wrong sales price in the ad. Due to Space Coast Honda's questionable sales practices and poor treatment of potential customers, they have lost our business forever. We hope "Cars.com" takes notice of this complaint and is as offended as we are. We have filed a complaint with the BBB, and will post this message to any applicable website. read more

7/7/2014 - I am shocked at the unprofessional way the service department handled a simple project. My 2004 Honda Odyssey was riding and driving fine on Friday July 4th, but I noticed uneven wear on the tires meaning I needed an alignment. I made an appointment for Saturday, July 5th at the Space Coast Honda Service department with Fernando Bernacett. I was there for an hour longer than he said it would take but that actually didn't bother me. They claimed the vehicle needed an additional $2,094 worth of work (852.78 was to replace a timing belt that was replaced in 2012 and the remainder was to flush and replace fluids) but I declined. The issue arose when I left as the car was driving much worse than when I had arrived. Due to the extra hour it took, and I had family event to attend for the holiday, I could not turn around and invest another two (2) hours. I parked the Odyssey until Monday morning. I called Fernando on Monday morning to let him know of the issue and I was on my way to have it resolved. Here is where things took a turn for the ridiculous. I stated that it felt as if the alignment had been done incorrectly and my tires were competing with each other. Instead of simply putting my car back in the shop to have it looked over again, Fernando decided this was the prime opportunity to try and sell four (4) new tires. He was argumentative and confrontational. After twenty minutes of talking in circles, he agreed to put the car and give me the read out that I repeatedly asked for. But did not follow through with that commitment either. Instead he returned with his Manager JR who also took this as an opportunity to stand their ground and tell me that it was tires. Remember, the car drove fine when I brought it in but said that must be my "perception". REALLY? On their paperwork, it does say that two (2) tires are approaching replacement but now it is all four (4) and I should be scared to drive home. I was extremely agitated and left WITHOUT THE SERVICE DEPARTMENT CHECKING THE ALIGNMENT THEY ALLEGEDLY COMPLETED. I drove to firestone and then to Tires plus where I requested a free alignment check. Both places gave me almost identical printouts showing that an alignment was still off. The TOE was significantly out of range on the front and the back. After receiving the second paperwork from Tires plus, I agreed to them completing the alignment and behold, THE CAR DRIVES FINE AGAIN. I guess it wasn't the tires. I am shocked at the tactics a dealership used to try and get additional work. I went to the dealership instead of a small shop thinking the quality control and workmanship would have been better but was disappointed with what has turned out to be a 79.95 car wash. read more

Insert Scam Here. Everything about this dealership is scripted to scam you at every turn. Bait and switch agreements. Even when I caught the scam and requested that they remove the phony charges they came back; assured me it was fixed; only to go home and find it buried deeper in the document. Ripped me off $600 dollars. Then they had the nerve to call and say the financing was wrong and I needed to pay $600 more for their calculation mistake or else they wouldn't register my tag. Totally illegal. Reporting them to State Attirney's Office and Better Business Bureau. Run from this place. read more

If I could, no stars!!! Don't go here!! I've been waiting 3 months for a life threatening recalled airbag part, and not only isn't it in, they say it hasn't even been ordered! Horrible customer service, especially Fernando in service. read more

Buyer Beware here! The dealership is large, beautiful and state of the art, but they engage in the"YoYo Financing" fraud as viewed on ABC last week on a news program of ABC. They promise you a "DEAL", sign a contract, and then in a week or 2 they call and tell you that the financing has a problem. They will either try to make you pay some more cash, or more likely tell you that your payments are a little higher. Notice in your sales contract it say's something like, "If the financing is not approved as written you must bring the car back, you were only driving it as a courtesy of the Dealership." I talked with quite a few other Space Coast Honda customers, and they also experienced the same thing as I. They also made various promises, orally, that they did not keep, nor ever remembered. Good luck. read more

We came into Space Coast Honda to look at a 2012 Kia Sedona that they had listed online. We had our 4 week old baby and our 10 year old son with us. After looking at the car we told them it was nice but the tires needed to be changed and there was a broken wiper blade in the back but that part wasn't a big deal. The sales person Will told us that he would change the tires out and the blade if we are interested in getting the car. We left and came back. After we came back we took the car for a test drive-that was 4 p.m. We decided that we were going to purchase the car. We started the paperwork and everything seemed fine. They found us an interested rate and we were okay with that. They even put that interest rate on paper and we were almost completed with paperwork. All along I had asked about the tires being included and every time we asked we were railroaded etc. So, as we were signing I asked about the tires and they said well we are not going to do the tires because we are giving you 1,000 more on your trade. Of course, they never mentioned this while we were doing the numbers for the trade plus they were getting a deal on the trade! We ended up walking out after being there from 4.pm. until almost 8 p.m. Now we are three days later and they call my husband. The salesperson Will told him that they would actually move up in the amount they were going to give us on our trade. They increased the money they were going to give us on our trade $1300.00. He said the price on the car we were going to purchase would be the same and the interest rate would be the same too. So, we decided to go ahead and do it! We loaded up all three kids and went down there after work. When we got down there suddenly the numbers on the contract had changed. The price of the car was now $17,000 (supposed to be $12,500) and the interest rate went up. They said that they had to play with the numbers in order for the bank to approve the loan. They wanted the car to appear like it was worth more to the bank than it really was. We then asked them what happened to the interest rate that we had the other night. They told us that the interest rate we thought we had never really existed that they never had approval. They insisted that the numbers were still the same but they had to tweak things to make it work. We were not going to pay for an interest rate that was 3% more than was originally told to us on a contract that we were almost done signing until the tire issue came up. We were not going to sign a contract for a car that was not showing more than it was really worth. I would tell anyone that is looking for a car please beware of this dealership. Beware of their shady business practices and their dishonesty. You don't want to waste your time at a please that plays a number game. It is not worth risking your credit nor is it worth risking your finances. If you do go to Space Coast Honda make sure you look over those numbers. What they tell you verbally can and probably will be different from what they are having you sign. I would definitely never return to this dealership again. I will also be contact Honda corporate office to let them know about the service we received. A dealership that has such horrible business practices should not have any type of presidential award that they are so proud of. read more

I had a wonderful experience at Space Coast Honda! I was looking to get out of my minivan and into an SUV for a reasonable price. My salesperson, Jason Chase, worked hard for me to get what I wanted in the car and make sure I was happy! I love my 2014 Honda Pilot EX-L with Navigation! I would recommend Space Coast Honda for all your auto needs and Jason Chase was a FANTASTIC salesperson!! read more

Went in tonight after spending the whole day looking at cars from various dealerships. We got the car we wanted at the price we wanted, the deal was fast compared to previous purchases, and I couldn't love the CR-V we purchased anymore. Aj was not pushy and didn't play stupid numbers games with us. He said he'd get us a good deal and he did. I'm very happy with our experience here and would absolutely recommend this dealership. read more

Darnell Johnson was awesome! Made the buying experience less painful, and easy! Thanks

My sales associate, Don Hitchcock, is a gem. We test drove a couple of commuter models, and needed to choose between two different vehicles. Don was knowledgeable, listened attentively to our needs, made suggestions based upon our situation, and walked us through the negotiation process. Through Don's expert guidance, we bought a gently used commuter Honda Civic. This car is everything we were looking for, and in terrific condition, with excellent mileage. We were so pleased with Don's service and that Civic, that we came back and bought a new family vehicle, asking for the same salesman by name. We really enjoy our Hondas. Thanks to Don Hitchcock for terrific customer service! You won't be disappointed! read more

The salesman I dealt with was very condescending and pushy from the moment I walked in. He pulled out all the stops on trying to manipulate me into buying a car. He kept insisting that they "sell over 300 cars a month and this will go very quickly" blah blah. I had to repeatedly tell him I wasn't rushing into anything and would be talking things over with my parents before making a decision, but he just wouldn't stop trying to talk circles around me. I had come in to test drive a car that was listed on their website, and really liked it. I said I just wanted to get an estimate on my trade and get some numbers on paper so I'd have an idea of what I was working with. They gave me a low ball offer, and kept trying to steer my direction towards what the monthly payment would be instead of the out-the-door price, if I were to finance with them. The manager (I think?) came over and was magically able to give me $1,000 more for my trade when he saw that I was displeased with their original offer, but without explaining how that was even possible (probably at the expense of an extremely high interest rate or a ridiculously long term). After that they kept pressuring me into moving on to the next step. They insisted that I called my parents right that second so they could make a sale TODAY. At that point I knew I'd be swindled if I went through their financing department so I left and got approved at a reputable credit union. I called SCH back to try to make a deal and they weren't willing to negotiate with me at all (I'm assuming because I wasn't going to allow them to screw me over with the financing) so I took my business elsewhere and I suggest you do the same. read more

I'd give them a zero if that was possible. Sold me a used 2008 Toyota Tacoma with a rattle which the salesman said was nothing, probably something loose. Turned out to be the Catalytic Converter and the repair cost me $2100. Then I never received my Tag in the mail and the temporary expired. No one bothered to call me and tell me it was sitting at the dealership. They then proceeded to extort $225 additional over what was agreed upon when I purchased the vehicle in order for me to get the Tag. Awlful Dealership, Stay Away. read more

If you look at the reviews, something happened in 2013 which made Space Coast Honda terrible. We also were really happy with our service until this year when the service representative who had helped us for many years left. Most of the other service representatives who were there for a long time also are gone, so there seems to be a reason for the turnover and not for the better. We have had a really bad experience since then, and like another reviewer said, it seems like they found expensive repairs where we had no problem and had just gone in for regular service. We thought maybe they were telling the truth about a slight oil leak (although we hadn't really seen any evidence of a leak) and had the repair done and then the technician (I'm thinking very inexperienced) tightened a part too much, broke it, and we went home with a car that then needed a repair. I do not trust them anymore, and am thinking instead of waiting around in their waiting room to walk over to Hyundai next door to see about trading in my Honda. I'm so glad that at the end of 2012 we also had a bad experience with a sales person, who wasn't helpful until we started to walk away. Then he was calling after us. We ignored him and bought a Toyota instead. read more

was the worst buying experience in my life. first car had many mechanical problems. so the so called great deal on another used car was worst. this car had more & worst mechanical problems, i had to do all the leg work over a period of two weeks. on top of that a terrible deal. so after putting out over $350.oo, running around to different mechanical & transmission shops for over two weeks, i was able to get car fixed on my own. thru checking on the internet my self to find the answer. the best answer was we don't work on other brand cars and this showed me they weren't really interested in getting me any help. there is a lot more to my problem but i will stop there. oh yes they are great when you buy, just like a phony family. read more

I took my wife to look at cars and she wanted to look at the Pilot and the person took us to them and as we tried looking in the windows to see what they looked like inside he said we could look at the one on the show room floor. I asked why we couldn't look at one of these he said because they are locked due to homeless people being across the street. He said it in a very demeaning way as if I wasn't smart enough to know that most of the time all cars on a lot are locked but when someone wants to buy one they like to look at one on the lot. I then asked out of curiosity why they didn't have the boxes with the keys on the window and he looked at me like I was on Mars and said I have no idea what you are talking about. My wife said we've seen enough thank you! Went to a dealer down the street and we were approached and asked what we were here for we told him and the next words out of his mouth were..."let me go get some keys". He was ready to sell a car. I don't care if they were giving away free cars I wouldn't go back to this place with a gun to my head. read more

Well this dealerships service is subpar at best. We have had issues with our hatch not closing numerous times. They can't recreate the issue. But are unwilling to look at the video I recorded of it or even spend an hour doing anything to the car. They even have not created a RO for the issue everytime I have brought it in. Which will not show on the vehicles history. We bought the car at night and come to find out the carpet was two diffrent colors. They replaced it but scratched the base boards and stained the seat. The service advisor acted like Shizz happens. And gave me something to take home and clean it if it bothered me. the wait times are unreasonable and they are rarely accurate. When something is ran this poorly compared to other dealerships in Florida it is surprising. The worst part is I have worked in the service department for numerous dealerships as a third party and this dealership really doesn't strive for Customer service. Good luck getting them to call you back for this mandatory auto butter application. read more

Internet Buyers beware! I went on the internet to find a 2017 Ridgeline RTL and I found them at many auto dealers. I clicked on each ones internet pricing quotes and only Space coast responded back with the pricing, everyone else responding said I need to come in to see the sales person. So I thought I finally found an auto dealer that is upfront and wont play games. So I called Will the internet manager and told him I am ready to come see the truck. He was very pleasant and showed my wife and I the truck and let us take a test drive. Everything was great. It was the exact truck I had asked for pricing. The same Vin #, color and accessories etc... So then started the price explanation that the truck cost more than the price that was sent over the internet. Will said because of the extra accessories that this price was few thousand more then quoted. I still had the email with the price showing the exact truck with 62 photos with which you can see the accessories on the truck as well as them listed in the info. This was exactly the truck I asked for the internet pricing. Will began to explain that in the email at the bottom it states that the truck quote would not necessarily be the same because of additional accessories. Yes there is a statement about colors, vehicle trim, options etc.. could change the price. I would understand if they had put the basic truck without the extras on the site. I believe it be misleading and deceiving to their potential clients to advertise a truck with more options and then tell you a price for that vehicle that they have no intentions of honoring. Needless to say they did honor the price they quoted me. It is a shame that they feel the need to deceive their potential clients. So again I say buyer beware! If they had quoted the price they offered after I got there when they sent the pricing, I am sure I would have bought the truck. Honesty and Integrity will get my business not deception! read more

Buyers beware: I normally do not write negative reviews for companies because I am a firm supporter of local businesses. However, my experience today with Sales Manager Chad Of Space Coast Honda was horrific. Of course, I expected a song and dance, as well as some tough negotiating. I just never would expect flat out lies. First, Chad would not lower the asking price on a used car even $1.00. He also tried to trick me into believing that I was getting a discount by them not upselling me a warranty that I didn't even want, as well as me putting a down payment on the car, essentially me purchasing a lower payment and hoping that I think that it is a great deal. Then, he offered well below KBB, NADA, Edmunds, and Cars.com quotes on my trade-in. Fine, start low and negotiate is where I thought he was heading. However, he did not negotiate and he did not come up even $1.00 on the initial low-ball quote for my trade-in. OK, no problem; we just won't be able to make a deal - I can live with that since there are several Honda dealers within an hour of Cocoa. So, we thanked him and tried to leave, but they held our keys to our (trade-in) car hostage in their office while Chad, his salesman, and his supervisor discussed the transaction. When addressed by his supervisor, I mentioned I wasn't interested in a deal because that Chad wasn't willing to come down in price any amount on the used car and he was unwilling to come up in price any amount on my trade-in. Chad immediately lied and said he was willing to go up in price $500 on my trade-in. Even his salesman stated to me that Chad didn't budge on his initial trade-in quote. When challenged, Chad tried to save face and stated that he was actually offered $1,000 more for the trade-in than the original low-ball offer. Which lie do you want to stick with Chad, $500 or $1,000? I had him display the negotiating sheet in front of his supervisor, and although marked-up with other terms, there was no mark-ups on lowering the price of the used car or increasing the quote on the trade-in. So, the evidence was clear, the salesman agreed, and Chad couldn't even keep his lies straight. It is hard enough trying to purchase such an expensive product, but its horrific when an employee, especially a manager, flat out lies to you, and then changes his lie to another lie. I hope the supervisor and salesman realize that Chad's poor and dishonest behavior not only lost them my business, but will likely lose them more business. And to think that their motto is "Customer For Life". read more

Tried to buy a car from space coast Honda today. Walked past sales guys on the lot...nope didn't get acknowledged. Hit the inside of the dealership...didn't get acknowledged. The kiosk lady took like 5 min after staring to me to ask why I was there. I said I want to look at a car. No one would come help me. After even longer one guy walked up introduced himself so I shook his hand and told him my name. He just stared. So I repeated it. Told him I wanted to look at a car. And he still continued to stare. I said I want a car. He said (I swear to god) "I'm gonna be busy later." I was like wow this guy is not busy at this moment but he can't be bothered to help me or find someone who can. So I tried to sit there and wait it out but my temper got the best of me and I told them all that it was fine I would go buy a car from another dealership and I walked out highly upset. And (crickets) they just stared at me as I stormed out to my car and left. I thought they sold cars. I thought they would want my business. I have always had hondas they are my fave car and I would have kept buying hondas till I got my license revoked for senility. Now I'm not sure what to buy. read more

we bought a 2 cars from space coast honda on 11/12/2013. i traded my 2012 nissan sentra for a 2013 honda civic si & a 2013 honda civic. to start they lied to the finance companies and gave them false information trying to get the loans go through without our knowledge making us look like lying fools when being questioned by the bank. then we got all the paperwork signed after 7 hours, we only made it 5 miles from the dealership and received a call call from space coast honda that they made a mistake on the paper (for both cars) & we needed to come back and resign everything. when we returned they stated that the payment changed give or take $5 to $10 dollars on both cars and rushed us through resigning all the paperwork. the next morning we get a call from the loan company confirming the loan agreement and they tell us the loan amount went from $500 a month to $586. ???????????? we never agreed upon that amount so we compared the old agreement to the new and sure enough they lied when they had us come resign. we called space coast wanting to just return the cars due to them lying to us and changing th contract & they stated the deal was done and we couldn't return anything then hung up on my husband. at that point my husband called the owner and he wrote us a $500 check to make up the difference in the monthly payments for the next 6 months then promise us he would get us refinanced at that point and get the payments lowered on both cars. we thought we were ok at that point. then a couple weeks go by and i get a call from my old finance company and guess what, space coast has not paid off the car. call after call to the dealership and also honda corporate it has now been over 2 months and they still won't pay off the car. i am now in repossession for the nissan (a car i haven't owed for 2 month's) my credit is being destroyed and i can't even get a call back for resolution in this matter. at this point there is no way to even get my old car back because they have already sold a car that they haven't even paid for. how is that legal? not only will space coast not be able to get me refinance because they are destroying my credit but we were in the process of buying a house this summer and i am now showing a 60 day past due and a repossession on my credit. i suggest you think twice before buying here. read more