Called and met up with Jay at Public Storage. He showed the options on units and also the unit and…read moreloading area with carts and elevators. Got everything done quickly!

I love this location. Mitch was extremely helpful navigating a challenging situation with needing…read moreto move names off accounts and billing issues. He was friendly, proactive, and efficient.

My review is for the Uhaul Dealership here…read more I rented a smaller uhaul truck from this location and did the after hours pickup/dropoff. It was the first time I had ever scheduled after hours so was worried how the process would go. In my request, I put in for furniture protection cloths. When I arrived, the process was easier than I thought. I dloaded the Uhaul app, and they had 5 lock boxes near the front door. Through the app, it gave me a code for the key and also a photo of where my uhaul was. Everything was all there! The drop-off process took a little longer (had to take like 8 photos) but the convenience and ease of getting/returning Uhaul was much simpler than I expected. The only complaint I have is that the small uhauls don't have a ramp and I "think" the Uhaul we had contained bed bugs. Please thoroughly clean vehicles after each use.

I do not like being lied too. Came to Your Extra Attic to pick up a truck. I arrived around 8:30…read morebecause I needed the truck somewhere by 9. They do not "open" until 9 so I said ok fine and went to go get some breakfast around the corner. Got back at 8:45 and there are 3 people in front of me checking out trucks. At this point I'm furious because I was there before all of those other people and the store still was not "open". Do not think I will ever be back to this place and I do not recommend anyone else waste their time there either.

Absolutely horrible! I rented a unit and when I got there on my 'move-in' day, my gate code didn't…read morework. Tried it multiple times, but the gate keypad was telling me the number wasn't registered. I tried the kiosk in the office, but the kiosk wasn't working at all. The 'call' button on it was unresponsive. I tried calling the number from the mobile app, but it immediately told me "No routes found" and hung up, like it was an invalid number. Left and went home, got online and looked up another number for them. Called it, and when prompted, I selected the option to "Talk to property manager". It again, immediately went "No routes found" and hung up. I then tried the chat feature on their website. When I told it my gate code wasn't working, the oh-so-helpful script they have running tried telling me how to find the gate code. I already know what the gate code is, and it just isn't working. It's pretty obvious that, despite me PAYING for the storage unit, they never actually activated the gate code in their system. I selected the option in the chat to talk to an agent, this is at 4:30pm Eastern on a Saturday mind you, and their chat responded that Agents are only available from 5am - 6pm Pacific. 4:30pm Eastern = 1:30pm Pacific. Edit: I finally got a hold of an agent on Monday, and he was absolutely terrible! I explained what happened to him, and how I tried the phone number and the chat support, and they weren't working, and he basically called me a liar and said that, since I didn't contact them the day it happened, they wouldn't refund me. Absolutely inexcusable customer service! I will adjust my review slightly, because one of my complaints was noticed by a Public Storage district manager who reached out to me to apologize and offer a full refund. I do appreciate her making the effort to make things right, but they do need to have some serious re-training of their customer service. If you get in a chat with "Jimmy" Jiro G., you may as well just end the chat and retry and hope you get a better rep next time.

Signed up for a storage unit in January - in April I got a notice of a 90% increase!!! A moderate…read moreincrease over an extended time I could find reasonable, but almost doubling 3 months into an agreement is both excessive and deceptive. Tried reaching out to customer service to see if that could be rectified, and received a runaround, and just canned responses about it being a monthly price agreement subject to increase with 30 day notice. I call BS - this was not an adjustment based on market conditions. It is obviously a planned business practice following the old pattern of Bait & Switch, and a reliance on complacent clients to simply accept the change without argument.

The size of the storage unit is the perfect size, it's not too big and not too small.read more

A great start! I moved into my storage unit today, and I have to say -- the whole experience made…read moreme smile! Everything was handled virtually, which was a first for me. The move-in process was so easy and convenient. The building is spotless and feels very secure, and well managed. I'm really impressed. You need a code to enter both the gate and the building, which gives me extra peace of mind. I was pleasantly surprised by how affordable it is. It feels like money well spent. I'm really happy I chose this location.

Connie has so been helpful giving me information on both properties in the area and while I was…read moreactually going to "go with the other" she continued to help me. Some how a misunderstanding came about and at the last minute (I do mean last) and she was able to fit me onto her site whew ! When we arrived she had just finished cleaning and treating the unit to be rented. We started the paperwork, she explained everything and later delivered an envelope to me knowing that we were on a time schedule. If you need a storage unit call about availability Ark fills up pretty quickly and the "special rates" are "good for six months only."

Who knew a storage place could make you feel at home?!?…read more Connie and Laurie are absolutely fantastic! I have been using this facility for over 5 years and I will never go anywhere else. Location and price are important but being able to access my unit at anytime and still feel safe is huge for us! This facility and specifically the ladies that work here are so kind and helpful that we have several family members and friends that have units at this facility. If you are considering a storage unit then look no further as this is the best bang for your buck! Clean units, friendly staff and safe access 24 hours makes this the best storage deal in town!!!

My wife had been checking rates for storage and this place ended up being the best. The lady at…read morethe front desk was very helpful and super nice.

Had the pleasure of doing business with Amber, who is the manager. She was polite, friendly, and…read moreprofessional. She was a bright note on an otherwise busy and tough moving day. Customer service is still a thing at her location.

These guys are the best. Great service , and super good customer service. Highly recommended …read more Indoor and outdoor parking .

The RV Loft has given me location, convenience, security, 24-hour access when I am using the patio…read morewhich is HUGE when you come and go at all hours of the night, and no need to winterize (yaaaaaay!) when I take advantage of their indoor storage during the winter months. Casey and Howard deliver INCREDIBLE customer service and have been a wonderful troubleshooting resource for me. Monthly plans and an easy payment option make financial stewardship a breeze. If there is a downside, I have yet to find it. Thanks, Guys!