Still waiting for a return phone call or massage for management about my issue!!!! It's been since…read moreJuly! Seriously people, this place is horrible in addressing issues with their clients!!! I highly advise to go somewhere else! Their care for their customers after taking their money is ZERO!!!

I can't speak to the actual service/experience as I didn't get that far. Since you can't get a…read moreprice online for hair removal without putting in a time for a consult, I called. When she told me the high price, I said frankly I would probably do a Groupon instead. She told me I absolutely should never do a Groupon anywhere, that they use different lasers for groupon sessions vs their full price sessions and that they don't work, the hair will come back. I have used several groupons and never had an issue. That was one of the most ridiculous conversations I've had. She told me of a promotion then but I can't trust a place that says that kind of nonsense. It's one thing to say "be cautious of groupon offers" but to say legitimate derm spas use different lasers to fulfill them is quite the scare tactic.

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

The "Twins!" The Doctors are twins!…read more Very knowledgeable & current on trends as well as future trends. The Doctors & their staff are always professional & kind offering you the latest & greatest procedures which give you the best bang for your buck! They participate in & offer points programs (levels) of their own as well as the Allē points program which other providers may pocket your points themselves. Old Town Med Spa offers injectables, procedures & many different treats like facials to laser treatments to give you the best skin to live in! The aestheticians are VERY Knowledgeable, themselves, on the newest treatments on the market. I trust Old Town Med Spa with the skin I live in & they have helped me put my best face forward! I continue to recommend friends & they recommend their friends! Go! Go to Old Town Med Spa! You'll be greeted with a smile & welcoming environment. None of the "stuck up, elitist attitude," here! They truly strive to achieve the results you seek! I highly recommend!

Every time I've been here I've felt very rushed…read more I've also had issues with the admin sending me the incorrect waivers via video chat and had to do this very rushed while waiting in the waiting room talking to a nurse (via video chat) about my medical history. The nurse I had here was very kind when giving me Botox!

I initially scheduled this appointment after seeing your advertisement and was genuinely excited to…read morecome in for my first lip flip. My original appointment was set for early February. A few days prior, I received a message that it needed to be rescheduled two weeks out. Although inconvenient, I understood and rescheduled for February 17, confirmed the appointment, and even took time off work. On January 30th, I was notified that the appointment needed to be moved yet again. While frustrated, I still wanted the service and agreed to reschedule, taking additional time off work to accommodate the new date. Two days before my appointment on the 24th, I received a confirmation text with the time and location. The following day, I was informed -- for the third time -- that the appointment needed to be rescheduled. At this point, the repeated lack of scheduling reliability is unacceptable. Clients arrange their work schedules and personal commitments around these appointments. Consistently rescheduling with little notice demonstrates a lack of organization and consideration for clients' time. Unfortunately, I cannot recommend booking here based on my experience. I will be taking my business elsewhere to a provider who values professionalism and follow-through. Even the man on the phone did not seem to care. This was an easy one-star decision.

I am so happy with my esthetician Clair. We did a chemical peel a month ago that renewed my face…read more It looks and feels great. She also recommended some skincare and perfect instructions on how to apply everything. I'm just so glowy. They also carry some great sunscreens. I tried for the first time ALASTIN tinted sunscreen. Wowza. Worth every penny. I'm able to use it around my eyes without any sting. Try Claire out for your skin needs!!!! You'll be so happy you did!!!!

FINALLY found a go-to facial spot for my needs. I've always been skeptical and iffy about facials…read morebecause I'm already a skincare addict, but after meeting Audrey, Sarah, and Ronie.. I'll forever be going back for my facial and injection needs. I tried an advanced VI Peel with Audrey (@audrey_spaderma) and learned a lot because she was very educational and tended to my skin texture and pore needs. I got a lot of compliments post peel and thought I was just oily but when I touched my skin, it was like BABY CHEEKS and naturally glowing. My first ever hydrafacial was with Sarah (@sarah_spaderma) and I also went through a microneedling treatment plan and honestly, it fixed these acne scars I've had and also one on my nose that "only I can see" but it definitely smoothed out. I still remember when I told Sarah I love it when people go ham and CLEAR ME UP, and she responded "Oh, I go ham" and she extracted out my pores and my face always feels refreshed afterwards. I was introduced to Ronie (@ronie_spaderma) when I got interested in trying Botox, I ended up with Dysport and Ronie is the best. She's quick and efficient and knows exactly what I need without making me feel self conscious and feel the botox. She's also lowkey famous with local celebrity clients so check her out! I just DM them on instagram and they're super nice and knowledgeable to your needs so no worries on how to get started!

I was debating for so long on whether or not I wanted to splurge on a facial and I kept seeing this…read moreplace pop up on TikTok. Like all TikTok places, I was a little sus-ed out but I did my research, read my reviews online, and saw the 25% first-time promo and I booked my first visit. AND IT WAS AMAZING!!! Few Tips before going: - If this is your first time at this spa, check their website and confirm with them via call on the promotions that they may be running! Each of the promotions that you may see online through TikTok or in the reviews have different periods of eligibility so be sure to check with them before going. - Whenever I was booking, they said that the times online may be a bit off than the actual availabilities so calling them directly is the best way to go in scheduling your visits. I got the Personalized Facial with a complimentary skin consultation with Xia. And it was so beyond amazing. This was by far one of the most intensive facials that I have ever gotten and I loved how much attention to detail Xia had throughout our entire session. During the initial consultation, we talked about my skin concerns, she looked at my skin to identify any trouble spots, and we talked about lifestyle factors that may impact my skin development BEFORE we even decided on the treatment itself. Once the treatment started, I'll be honest, I don't remember much because it was so relaxing. The only part that I remember was the pain from the extraction and in those moments, I truly understood what people meant by no pain, no gain. But I appreciated how they took the entirety of the hour to prep and walk you through each step of the facial. Overall - phenomenal experience. Staff from the estheticians to the front desk were so knowledgeable and kind.

I finally got the Korean glass facial!! Yay! My aesthetician was so good and friendly and explained…read moreall the steps that might seem different from a regular facial. Pricilla was very sweet and attentive the entire time since I have psoriasis/eczema history. She wanted to make sure that my face doesn't burn from the products lol ..it didn't (phewww) anyways I walked out of there looking like a glaze donut. My skin is super hydrated and can't wait to go back .

omgggg Megan is a goddess! Was so nice, calm, and welcoming. It was my first time and she walked me…read morethrough it so well. And I love the results! Nothing more I could ask for.

I never leave reviews, honest, but I felt the need to share my love for The Fitz. From the moment…read moreyou walk in, you feel welcome--the staff are kind, helpful, and go above and beyond. Once, when a product I ordered was back-ordered, a team member personally delivered a care package of equally amazing alternatives so I wouldn't go without. Who does that these days?! The Fitz does. I see Suzie Carroll for filler, lip filler, Botox, and weight loss management, and I leave every appointment feeling like a million dollars. She absolutely nails my tricky lip shape every time . Beyond her skill, Suzie is kind, patient, fun, and honest--she works with your budget, suggests what's best for you, and always enhances your natural beauty without ever making you look "done." The Fitz has created a beautiful, welcoming space with a team of true professionals who love what they do. I can't recommend The Fitz (and Suzie!) enough. If you're considering it, go--you'll leave feeling like yourself, only better!

I came here with a Groupon for IPL. It was my first time doing this and Mila was wonderful. She…read moreexplained everything thoroughly, and she did a wonderful job! I noticed results after the first session, and even more so after the second session. Not only did my dark spots fade, but my entire face now has a new skin glow. I went back for a third session as I still had some spots remaining from many years of sun damage. I am amazed the results have been this good :)

I had my second treatment for rosacea today, both times IPL, and both with Jena. The first was in…read moreLP, the second was in RN. Both were wonderful experiences. Definitely seeing the results after just the first one! Already scheduled my third treatment.

I'm four treatments in and really happy with my decision to go with Milan Bucktown! I initially…read morechose them because the location is convenient with easy parking, and they had strong reviews. From what I understand, they're priced higher largely because of the lifetime guarantee, you can come back anytime if new growth appears, which gave me peace of mind. Now that I've had a few sessions, I'm especially glad I don't have to stress about a fixed number of treatments. The laser strength increases over time, and after my fourth session I experienced a pretty intense histamine reaction. We decided to switch to a different laser that's gentler on my skin, even if it means potentially needing more treatments. I really appreciate having that flexibility. The staff has been SO wonderful, kind, attentive, fun and genuinely caring throughout the process. I feel in great hands. I will say, the initial consult can feel a bit sales-driven since you're reviewing package options on the spot, and that part can be intimidating. I'd recommend going in well-informed about what areas you want treated and what you're comfortable committing to. They run promotions frequently, so there's usually flexibility to add areas later if you decide to. Overall, I've loved my experience so far!

I've been coming to Milan for a bit over a year, every visit has been professional, friendly and…read morehelpful. The clinic is clean and bright. I'm seeing great results so far and I'm very happy about that, worth the money for sure. I've gone to several laser hair removal places in Chicago and this one is by far my favorite. It feels like I'm actually going to a doctors appointment. There's no tipping culture here which means they must be paying their nurse practitioners an actual living wage and not passing that on to the customers. I pay a monthly fee which is set when I first signed up. I would highly recommend this location in particular. I went to another location once and the service there was a bit cold.