Julie is THE BEST. I was referred to her by my esthetician and I truly do not take the…read morerecommendation for granted. Julie is so personable and helpful when we were deciding what injectable between Botox or Dysport would suit me best. She has a charisma and joie de vivre that is bubblier than champagne. I also really enjoy how this practice has a rewards program that helps you earn as you get treatments. The lobby and rooms are spotless and there is ample paid street parking. It's a lovely place to come and relax and treat yourself.

Came here for my first ever facial and Valerie made my experience so enjoyable and relaxing. She…read moreanswered all my skincare questions, gave me product recommendations and explained every step of the hydrafacial experience. The whole med spa was clean and beautifully decorated, plus the staff were all very nice and helpful. I would definitely recommend them to anyone looking for a facial.

I've gone now for laser hair removal, Botox and cool sculpting! Both Nurse Tiphany and Sarah were…read morefabulous! They talked me through the entire process and accepted my apology for the random cussing Incredible facility and such friendly staff!

Still waiting for a return phone call or massage for management about my issue!!!! It's been since…read moreJuly! Seriously people, this place is horrible in addressing issues with their clients!!! I highly advise to go somewhere else! Their care for their customers after taking their money is ZERO!!!

Brought my Mom here today and what a beautiful place! The staff was amazing! Yasmeen, the general…read moremanager greeted us and was so kind. We met in the room and the doctor came in and he was so kind and warm to us! Mom had a set of Botox injections and it was fast, efficient and painless for her. She looks fantastic! Unfortunately she would kill me if I shared her pictures but trust me, she looks great! Highly recommend Old Town Med Spa!

The "Twins!" The Doctors are twins!…read more Very knowledgeable & current on trends as well as future trends. The Doctors & their staff are always professional & kind offering you the latest & greatest procedures which give you the best bang for your buck! They participate in & offer points programs (levels) of their own as well as the Allē points program which other providers may pocket your points themselves. Old Town Med Spa offers injectables, procedures & many different treats like facials to laser treatments to give you the best skin to live in! The aestheticians are VERY Knowledgeable, themselves, on the newest treatments on the market. I trust Old Town Med Spa with the skin I live in & they have helped me put my best face forward! I continue to recommend friends & they recommend their friends! Go! Go to Old Town Med Spa! You'll be greeted with a smile & welcoming environment. None of the "stuck up, elitist attitude," here! They truly strive to achieve the results you seek! I highly recommend!

I've been going here for over a year (bought a package). The place is very clean and the staff is…read moreoverall great and the lasers they use are also top tier. The only issue is they overcomplicate the process. They make you meet with an NP before and during the treatment process virtually. They frequently text you to reschedule last minute. There's a 48 hr window for a cancellation fee; they wait until after the window to cancel has closed and then ask you to schedule an appt with an NP to answer yes and no questions (that you already answered online and in the appointment); I assume most people have a day job and can't just make a last minute useless appointment or your appointment will be canceled and you will be charged bc it's in the cancellation fee window. I've arrived to appointments multiple times where others are being told they are double booked and have to reschedule after they've already arrived.

Sev officially lost a customer today. I've been going here for years on and off…read more The services are fine. It's their scheduling that's a huge problem. The minute the clock hits whatever your appointment time, they shoot out a text asking you if you're here. There's zero grace period. I was running five minutes late and they told me they needed to remove a service from what I was scheduled for. The Brazilian itself is less than five minutes. There was no one waiting in the waiting area when I got there and no one waiting when I left. I do acknowledge I was 5 minutes late. However, there's been several incidents I arrived on time to my appointment and had to wait to be called into the service room. On one occasion, I waited 25 minutes past my appointment time. I also want to emphasise I've been going here for years for the same treatment. A Brazilian. I've been consistent and have had over 12 sessions done, not including the treatments I had at a different business. I'm still getting hair growth. Always feeling rushed with no grace periods, as well as the occasional waiting rubs me the wrong way. How can you make clients wait but when they're a little late, you don't offer them a grace period? Do you not consider that possibly when booking clients or does Sev just overbook their clientele? Extremely disappointed

I am so happy with my esthetician Clair. We did a chemical peel a month ago that renewed my face…read more It looks and feels great. She also recommended some skincare and perfect instructions on how to apply everything. I'm just so glowy. They also carry some great sunscreens. I tried for the first time ALASTIN tinted sunscreen. Wowza. Worth every penny. I'm able to use it around my eyes without any sting. Try Claire out for your skin needs!!!! You'll be so happy you did!!!!

FINALLY found a go-to facial spot for my needs. I've always been skeptical and iffy about facials…read morebecause I'm already a skincare addict, but after meeting Audrey, Sarah, and Ronie.. I'll forever be going back for my facial and injection needs. I tried an advanced VI Peel with Audrey (@audrey_spaderma) and learned a lot because she was very educational and tended to my skin texture and pore needs. I got a lot of compliments post peel and thought I was just oily but when I touched my skin, it was like BABY CHEEKS and naturally glowing. My first ever hydrafacial was with Sarah (@sarah_spaderma) and I also went through a microneedling treatment plan and honestly, it fixed these acne scars I've had and also one on my nose that "only I can see" but it definitely smoothed out. I still remember when I told Sarah I love it when people go ham and CLEAR ME UP, and she responded "Oh, I go ham" and she extracted out my pores and my face always feels refreshed afterwards. I was introduced to Ronie (@ronie_spaderma) when I got interested in trying Botox, I ended up with Dysport and Ronie is the best. She's quick and efficient and knows exactly what I need without making me feel self conscious and feel the botox. She's also lowkey famous with local celebrity clients so check her out! I just DM them on instagram and they're super nice and knowledgeable to your needs so no worries on how to get started!

I was debating for so long on whether or not I wanted to splurge on a facial and I kept seeing this…read moreplace pop up on TikTok. Like all TikTok places, I was a little sus-ed out but I did my research, read my reviews online, and saw the 25% first-time promo and I booked my first visit. AND IT WAS AMAZING!!! Few Tips before going: - If this is your first time at this spa, check their website and confirm with them via call on the promotions that they may be running! Each of the promotions that you may see online through TikTok or in the reviews have different periods of eligibility so be sure to check with them before going. - Whenever I was booking, they said that the times online may be a bit off than the actual availabilities so calling them directly is the best way to go in scheduling your visits. I got the Personalized Facial with a complimentary skin consultation with Xia. And it was so beyond amazing. This was by far one of the most intensive facials that I have ever gotten and I loved how much attention to detail Xia had throughout our entire session. During the initial consultation, we talked about my skin concerns, she looked at my skin to identify any trouble spots, and we talked about lifestyle factors that may impact my skin development BEFORE we even decided on the treatment itself. Once the treatment started, I'll be honest, I don't remember much because it was so relaxing. The only part that I remember was the pain from the extraction and in those moments, I truly understood what people meant by no pain, no gain. But I appreciated how they took the entirety of the hour to prep and walk you through each step of the facial. Overall - phenomenal experience. Staff from the estheticians to the front desk were so knowledgeable and kind.

I finally got the Korean glass facial!! Yay! My aesthetician was so good and friendly and explained…read moreall the steps that might seem different from a regular facial. Pricilla was very sweet and attentive the entire time since I have psoriasis/eczema history. She wanted to make sure that my face doesn't burn from the products lol ..it didn't (phewww) anyways I walked out of there looking like a glaze donut. My skin is super hydrated and can't wait to go back .

omgggg Megan is a goddess! Was so nice, calm, and welcoming. It was my first time and she walked me…read morethrough it so well. And I love the results! Nothing more I could ask for.

Worst experience here would not EVER recommend visiting this place, wasting your time, money or…read moreenergy. COMPLETELY UNPROFESSIONAL! Went in for a consultation. Everything seemed to go fine although they really seemed to want to add a lot of unnecessary procedures to that I wasn't interested in obtaining. And upon speaking with further aesthetic professionals was told that it was definitely looking like a money grab, they wanted to do BBL laser to my already lightly colored lips and learned through other professionals that that particular procedure would have mad them even lighter. I definitely expressed that that was a concern of mine and was interested in doing a lip blushing because they are so lightly colored. So thank God, I didn't listen to their awful recommendations and of course they want to put as much Botox as humanly possible in your face, even though I told her that 38 units was the maximum that I had ever done. In the late evening of the day before my procedure they contacted me to tell me that their medical director had decided not to work with me... less than 24 hours notice! I rearranged my travel schedule and other important dates so that I was able to get the things done that I needed. (as I was put on a month long schedule for certain procedures to be done) The worst part was is that no one could tell me why they decided not to go forward with my treatments. this place may have some nice reviews, but from what I see is major incompetence, immaturity, and unprofessionalism. I had nearly a month between my consultation and the start of my procedures I could have made other arrangements if I had known that they didn't want to work with me. Now I am in need of finding another professional, booking those appointments and I won't be ready for weddings and other special events this Autumn. If I could give zero stars, I would.

I've been struggling from Rosacea from working outside in cold chicago winters. I had been hesitant…read moreto address it and am so thankful to have Mila's help. I had some preliminary questions she was so happy to answer over the phone before my first appointment. Not only have I got amazing results but Mila has been so caring and accommodating. I would encourage anyone to not wait on caring for themselves and to see Mila for care and expertise that goes far beyond what I expected to receive. Thank you so much Mila and Innovative MedSpa!

Jena is quite literally a JOY and a boss at what she does. I trust her with my life honestly beyond…read moremy skin. The results have been amazing, she will not steer you wrong. Plus it's so fun to spend an hour with her!

Sierra and Yamara are the best. Yamara has a very gentle hand with the laser and knows what to do…read moreso you don't feel pain. I have been to other locations for treatment and this location with these lovely girls is by far the best. If you are thinking about laser hair removal this is the place to go. You will feel heard and a package will be found for you.

I've been coming to Milan for a bit over a year, every visit has been professional, friendly and…read morehelpful. The clinic is clean and bright. I'm seeing great results so far and I'm very happy about that, worth the money for sure. I've gone to several laser hair removal places in Chicago and this one is by far my favorite. It feels like I'm actually going to a doctors appointment. There's no tipping culture here which means they must be paying their nurse practitioners an actual living wage and not passing that on to the customers. I pay a monthly fee which is set when I first signed up. I would highly recommend this location in particular. I went to another location once and the service there was a bit cold.

Was very excited (and nervous) to do a consultation and try a new facial. I had a consultation with…read moreMatisyn about a month ago. Was told Matisyn would follow up with me that evening summarizing the consultation and to book an appointment. Never heard back. I then sent a follow up email to Kevin asking how I can go about booking an appointment and never heard back :( I dont know why I got ghosted especially when I would have been giving them hundreds of dollars. I would not have gone to the consultation if I knew this would have been the case.

If I could give this place 6 stars I would. The staff was so nice and accommodating . Patti removed…read moremy 10 year old microblading and was very knowledgeable and realistic in setting my expectations. I did two sessions with her with the pico laser and I couldn't be happier ! 10/10 recommend . The pic is right after second session