finally getting around to say "this place is lowkey cool" & so is the owner. i like ambiance ultra…read morechill so i would go on Tuesdays where they would have happy hour. i moved away but ill have to come back to visit. Go check it out!!!

The best in town,fun and great..love coming with family and friends.services out of this world.read more

I didn't try any food but the service is top tier and everyone has great energy and is extremely…read morenice. I'll be back!

When their couple of times. We found other customers who were open to chat and socialize. The…read morebartenders are nice. Food is normal

Great food and drinks the service is amazing…read more Ambiance is amazing perfect and Chill

This Hookah Lounge DOPE!!!! I had so much fun Friday I came back Saturday lol 10 out of 10 in my…read morebook

Its my first here. Ratings out of 5 below:…read more Hookah Mix - 5 Cleanliness - 5 Service - 5 Ambience was good. Comfy seating. Wifi - you can access I took pan flavor. It was a nice flavor and the mix was good. Smooth! Cleanliness is high priority! And this lounge is clean! Friendly staff! There is outdoor seating available.

I wish I could give a no star review. Worst customer service ever. They charged us a $150 cleaning…read morefee because my friend threw up a little outside the establishment, and they were saying they had to call someone to power wash the little spot of throw up. We said we will clean it up with some water, but they refused. Then 5 minutes later they took a bucket of water and washed it themselves with just water, and I called them out and said that's a nice power washer. And they just smiled and laughed us. DO NOT GO HERE, THEY ARE SCAMMERS!!!!!!!

Came here with a group of ladies to enjoy some hookah. The spot is BYOB (they do charge a fee for…read morebringing your own). The area is spacious with plenty of room to enjoy yourself. There's a food menu and, of course, the hookah menu. The ladies I was with enjoyed the hookah and the vibes were nice - owner was very friendly as well. Definitely place to check out!

Cleopatra Hookah Lounge offers a spacious and cozy setting with plenty of comfortable seating. One…read moreof the reasons I enjoy this spot is that it's usually less crowded than other lounges, creating a relaxed and laid-back atmosphere. It's BYOB, so make sure to bring your drinks! There is a $5 fee if you arrive and don't plan on smoking. Hey...they have to make their money somehow. They also have ice and mixers available for purchase. The hookah is rich and flavorful, the music keeps the energy up, and the staff is super welcoming. I haven't tried the food yet, so I can't comment on that, but you should check it out and see for yourself!

Nice place to just lay back and chill. Girlfriend and I did not take part in the hookah but enjoyed…read moreour tea and talked.

This is such a quaint little find in my neck of the woods! The owner is originally from California…read moreand has talent in interior designing so this place has a super cute vibe. Definitely Instagram worthy setting/ vibe. It's a Moroccan style hookah lounge. The only reason I would give it a 4 instead of 5 is because they don't have a food menu and no alcohol on premises. Would have definitely enjoyed the hookah more if this was the case. The hookah is $25 per hookah and a lot of flavors to choose from. The owner personally came and chatted with us and made us feel at home.

I went into this store and said "hi, do you have a glass pipe? Like the cheap ones that are round…read moreat the end?" There was one person working who was a man who appeared to be in his late twenties maybe early thirties, skinny & tall, medium length brown hair in a ponytail, and big brown eyes. I am describing him because I hope management will know who this review is about and address his poor customer service skills and lazy work ethic as he did not want to sell and refused to sell a product to me. He told me everything is on video and audio surveillance in the store so management would know if he sold me the item I wanted to buy which was a "a glass pipe" and he said that management is intolerant of that word "pipe" being used in the store and he wouldn't chance selling it to me. Weird. He said "you mean these?" and showed me some "No, I said, it's round at the end" I replied He showed me another set of "incense burners" (in his words). I asked for 2. It was baffling how his demeanor from bland to entitled and arrogant within seconds of being in the store. Hopefully management will watch the surveillance tape to see and her this interaction. He said "because you called the item you're looking for a pipe and we don't have those we sell incense burners so you'll have to go somewhere else. I will not sell you any item in the store" he repeated that a few times just to make sure I understood. I understand the rules and realize that I misspoke. But I thought we were allowed to call pipes pipes like a tobacco pipe . Also, CBD is a thing now, and it's sold as herb. Pipes are used to smoke that. The man obviously was using personal bias and allowed his own prejudice to ruin my experience and loose a sale. If I had said anything about illegal substances like hey I need a crack pipe or a bong then sure I guess I'd not have taken this so personally.but I asked for a glass pipe which the store is full of. I still am shocked and offended UPDATE: I checked later on the same day to see if management replied to my review. No reply yet but I did see that the word pipe )id literally used on the headline of this yelp page. I added the screenshot for reference. I now know that the employee was using his own bias to enforce a rule that is non existent.

I don't know why the bad reviews.. Ive been coming here for almost a year now and every time I come…read morein, they knock it out of the park for me. The staff are well educated and can help guide you and coach you on what to get if you're new to the alternative medicine world. I've bought well over $1,500 worth of stuff at this shop and every time it's been a quality product. They sell CBD, local blown glass, vape juice, wraps and batteries, accessories and so much other stuff that you can't find anywhere else. Now, I can't leave a review without mentioning Chuck. He has taken care of me any time I've ever had questions, issues, or just wanted to pop in and chat. He has so much knowledge and honestly I love picking the dudes brain. Go see him, you won't regret it. All the staff here are amazing, but Chuck is my guy. They do discounts each day of the work on something different too. Sometimes they'll do raffles and giveaways, etc. They do Black Friday and 4/20 deals too. So quality stuff and discounts? On top of educating customers? On top of the cool music they play? Beam me up....

I have been to many hookah lounges in the DFW area. This is by far the best atmosphere I have been…read moreto. The quality of the hookah is amazing. The employees are so hospitable my favorite is Tish. The manager Henny is amazing, any concerns we have he always takes care of it. I can come here any day this place is open and it's always a vibe. The playlist is pretty good. P.S they have a DJ on the weekends !

Great service. The setting was tacky and uncomfortable seating with mixed matched furniture, but…read morethe hookah was great. You can bring your own food and drinks which is cool. Dj was lit too!

BELIEVE THE REVIEWS!!!!!!…read more Horrible experience. Bad workers who racially profile and will take advantage of you. Ordered 2 Clase Azul bottles and they tried to give us vodka & a Buchanans. Every employee wanted to lie and say we ordered EMPTY BOTTLES...... who would purposefully order empty bottles for $250?!?!?... charged $50 for a bucket of ice, 2 cups and a pineapple juice 8oz. Then after altercation the workers tried to smuggle in 2 Casamigos Reposado bottles & pitch them off like they're equivalent to Clase Azul lol. Dooky poo poo hotdog water establishment.

I love this place when you just wanna get away most of the time it's quiet they stay open late…read morewhich is another plus. And on some nights it actually jumps off and gets packed. Customer service amazing they check on your hookah and actually care for their customers. I am a a returning customer.

This is not a terrible place to come and hang out. They have a promoter to host events on Friday…read moreand Saturday if you want to stay in the Addison area then this may be more your speed, but to drive here and have to haggle with the price is it's unnerving the last time we were there they wanted to charge us double for the hookah and you absolutely have to have a hookah to sit in the booth although you already paid 10 or $20 to get in or whatever but to be charged double the price of what's on the actual menu was crazy and if we didn't catch it, we just it just would've been what it was. I do believe this is Marissa reflective of who the waitress is at the time and who the promoter is at the time but I do believe this is not a bad option if you want to stay local and you want to have a section and not worry about people falling all over you mixing with the crowd.

Honestly, I would like to write this place to completely close down. One star is not deserving of…read morethis establishment. They feel as if they don't have to provide any type of customer service because they're gonna get the money regardless very entitled. I stopped going here for years for that exact reason. How I ended up here was a birthday party. I was invited to despite how I feel about this establishment I went. Soon as I arrive we were seated and was enjoying my friends's birthday party within the next 20 minutes. I stood up and touch my pants and realized I had a pile of gum on the back of my new pants. I was so upset this was my first time wearing these new pants and now something so disgusting happened. I asked the waitress instead of bringing me my bill to takeoff $25 due to my pants being ruined. She told me she had to go speak to her manager. She kept coming back asking for my money and I kept telling her let me speak to your manager so she later came back and stated my manager stated I can only give you ice. I told her that is unacceptable. I am not about to sit here after I've been drinking and enjoying myself to ice my back of my pants and I can't do anything other than that. The manager came out, stated he did not do that put the gum there.(Which he had a very poor disregarding attitude) I explain to him I never said that you deliberately put the gum there. I stated that this is your establishment so you are suppose to take accountability for the fact that the seats were not clean properly. I'm only asking for my bill to be comped. He told me in front of my friends that he's not gonna do that. The best thing he can do for me is bring me some ice. I said, sir do you want me to pull my pants down and it's establishment because what would ice do for gum being on the bottom portion of my bottom half? He said ma'am, please pay your bill and that's it. This is a reminder and warning to everyone who thinks about going to this establishment. DON'T GO!! They do not care about you!!! The only thing they want is your money. They are slightly racist. That man spoke so rudely to me when I was ever bit of respectful to him and I couldn't have gotten out of hand but I wanted to show him what he was suppose to do as a manager or owner of an established that ruined a customer's night and clothes. I have been experiencing this for years. That's why I stopped going to this establishment. I never went for many years until my friend who was very close to me birthday, and I gave him one chance for her. She witnessed the entire thing and stated she would never go there again as well. I will always be an advocate of no one spending money with them!!