Jack has been servicing our spa for 9 years. He is honest, friendly and very knowledgeable. We…read morehave recommended him to at least five people who use him now.

I'm so glad that I found Jack after calling around to several of the bigger pool service companies…read moretrying to find someone to come clean and service the above ground spa that came with our new home. I couldn't have asked for a better experience - Jack is super nice and very knowledgeable, and came out and got our tub working great in no time! He also was very helpful in walking me through what we would need to know going forward, as we had never owned a hot tub before and I had ZERO prior knowledge. I am so happy we can call Jack for our future servicing needs, he is great!

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

I have nothing but wonderful things to say about Sam and his team! They do an excellent job,…read morethey're extremely reliable and friendly. As a matter of a fact, they even have called me when people have showed up at my house unannounced for deliveries and helped me out. And the real story here is why I switched to Quality Pool and Service Repair in the first place. The former company I worked with showed up on different days of the week, sometimes not at all. I'm pretty forgiving so I moved past that, as long as the job gets done, right? The final straw for me was when I came home at 8 PM after a long day at work and MY DOGS WERE IN THE STREET because the person who serviced the pool did not close my gate. I called, explained why I was upset and was simply told that it probably wasn't all their fault. I decided to end our agreement immediately. Anyway, I thought I could care for my own pool which then turned green and it pretty sad/pathetic. I called Sam, explained what happened and not only did he get my pool all tuned up, he also PROMISED me that they would show up on one day every week so I could lock my dogs in the house. I cannot tell you how appreciative I am and how that one things made me really trust and endorse this company. They're amazing. They're reliable. They care.

Unprofessional, Sam didn't return calls, or emails, I have been with Sam for a few years, and his…read moreprofessionalism started to decline over the past year. He literally complained about a job that I was paying him for. This company is NO longer about quality or customer service but money. Avoid this company. I was paying $145 for FULL service weekly, and was told my pool take too long to clean (after storms...20min per my video footage). He called me this morning at 7:30am, said my pool was "shit" and he was canceling my services without any notification or conversation as to why, and didn't drop off my key. Sam is hostile, unreasonable, and extremely rude. Here is a picture of my "shitty pool".

Tom is always on time, professional, extremely knowledgeable and so patient with questions from my…read morebuyers and from me. He's always cheerful when he shows up to a job. His inspections are thorough without being alarming. I deeply appreciate Tom and the work he does.

they are paid monthly to clean my pool, but I really can't tell much difference between before and…read moreafter a visit. algae is still there. They come, which is better than comin since companies

I couldn't be happier from the service from this pool company…read more Not only they do good work,but they are genuinely good people,friendly ,reliable and easy to communicate with! A big thank you to Mike and Glenn!

PH LEVELS ARE VERY HIGH and CYANURIC ACID is too…read more Going to have to get the Pool Drained now. They have a very high turnover rate and most of them smoke cigarettes at our house. DAX PANNO will not take responsibility for the pool guys actions, or for himself. Will be discontinuing service at the end of the month.

This company is awesome. Tommy came to my aid when my pool suction was not working. He found the…read moreproblems . He is very knowledgeable. He will be my go-to pool guy from now on. Thank you Tommy. Reliable and great communication.

I can't recommend Elite Pools and Spas highly enough! The owner is incredibly knowledgeable,…read moredependable, and kind--qualities that are hard to find all in one person. He takes the time to explain everything clearly, show up when he says he will, and always leaves the pool looking spotless and well-maintained. Whether it's routine cleaning or a repair job, the work is consistently top-notch. It's such a relief to have someone I can trust to take care of my pool. Highly recommend to anyone looking for reliable, high-quality service!

After meeting with 4 different pool companies on site, we are so pleased we settled on 1st Choice…read morePools. From the very beginning, the guidance, service, timely communications and commitment to their work was 2nd to none. Seriously. After meeting with the owner Daniel, his confidence and knowledge were undeniable. Contract signed, began working with Devin that week, lots of patience and advice getting us to an executable CAD drawing. Not pushy, really felt valued, Devin listened to our concerns / preferences and got us to a simple and geometric design we loved. The build went wonderfully, from excavation to pool fill - the program management and critical path was on point. In additional to the pool, we included two cement pours outside the coping to support a future grill and lounge area - fantastic workmanship. This review is about 10 months late, I share that because we recently had a minor issue - and without question, 1st choice returned and made it right without hesitation. Finally, a tip of the hat and the biggest thank you I can render to Estrella. Estrella was the front office interface, she was always 100% positive and professional. Her email / phone call response time was seconds not minutes and that is not an exaggeration. Responding to my questions on schedule, material inquiries, adjustments - Estrella was the liaison that brought it all together. Thank you, Daniel, Estrella, Devin and the overall 1st Choice Pools team - we are thrilled with the pool and will continue to highly recommend you to other future pool owners.

We had a really great experience with 1st Choice Pools. We got a total of 4 quotes, we ultimately…read morechose them because they had an answer for all of our questions, seemed very knowledgeable, and didn't try and rip us off. They are also a small business. For our design, we wanted a simple rectangle with a Baja step and umbrella holder, and later adjusted to add a waterfall. They were so helpful every step of the way. I was nervous about the pavers and turf in my yard getting ruined, but they did a wonderful job protecting it all as best as they could. Their timeline was also very realistic, they showed up when they said they would, and all of their contractors were friendly. I really have to credit Tim, the project manager, he set the expectation and explained what the yard would look like in the interim, the timeline, and how everything goes. I'm noticing some of the reviews are mentioning a mess or trash but it's a construction zone, so expectations are really everything here. When all was said and done, my yard was clean and put back. The office manager, Estrella, is wonderful. She was so responsive and helpful whenever I had questions. They also walked me through financing, which I had never done before, they provided information and helped to point me in the direction of who they've found to be the easiest to work with. Overall, they did an outstanding job and I am so beyond happy with our pool and the job they did, it's perfect!

We've been trying for almost six months to get a replacement part which was still under warranty…read more Keep following up and told repeatedly "it'll be here soon." Was told it was in transit. That was months ago. They have not reached out to us even one time. Woman in office blamed someone else for not following up and said she'd endure it got taken care if. We've visited in person and called repeatedly. I would not do business with them again. STILL WAITING!

Taking Advantage of the Elderly and Disabled! BE AWARE THAT…read moreE-KONOMY POOLS HAS PURCHASED OTHER POOL COMPANIES IN THE TUCSON AREA! -Be sure when establishing service with a new pool company that it's NOT owned by OR associated with the owners of E-KONOMY!!! -Let's begin with my 80 YEAR OLD DISABLED widowed mother who used E-KONOMY Pools and was taken advantage of. -Charged for chemicals not used -Paid to have pool drained, power washed, tiles cleaned and PROMISED that this special tile chemical they charged her extra monthly for would prevent the calcium build up from coming back! Well you guessed it! It came back to which E-KONOMY Pools response was that they "didn't guarantee it wouldn't come back" and stated that the pool tiles weren't being maintained! WHAT? She paid E-KONOMY Pools for weekly service including brushing the tiles and pool, chemicals and services which were ALL part of the job and maintenance she was promised! -E-KONOMY Pools stated they would be happy to come give her a quote to have her tile cleaned...again...WHAT? Yet E-KONOMY POOLS has NEVER missed a monthly withdrawal from her account! Not to mention she hasn't been able to get into her pool for years-but just wants to keep it beautiful and maintained. -Ring Camera recorded Technician entering her backyard and leaving 10 minutes later. Once again not brushing pool nor checking chemical levels. Pool left with algae growing on sides when inspected. SHAME ON YOU E-KONOMY POOLS and your ridiculous excuses! What other Elderly and Disabled persons are being taken advantage of by this company? Unbelievable and absolutely not ok! Then there's our pool: -EVERY SUMMER...EVERY SUMMER- Pool Technicians falsifying documentation related to services rendered (and verified as falsified by Supervisors following up that Technician had lied). -Being told when lodging a complaint with E-KONOMY that GPS showed Technician at our address for 30 to 40 minutes. That is until our cameras showed Technician parked out front of our home for 20 minutes on their phones then coming into backyard for 10 to 15 minutes of service which showed them NOT brushing the sides, nor testing the chemical levels, nor backwashing which are the services we pay for on top of chemicals. -Now don't get me wrong-Fall, Winter, and Spring there's really nothing to do except check the balance...during those months we haven't expected nor asked the Technician to backwash except maybe once a month if needed but yet we pay the same amount all year. Not a problem-BUT do the job when we really need it during the SUMMER! -Camera recordings of Technician lowering pool water level then taking a picture and sending it to the company stating "water level in pool too low to backwash" so he didn't have to do it. -Been charged TWICE in one month for services and over charged for chemicals. -Continuous company turnover -Asked NUMEROUS times for quote on sand replacement for filter and NEVER received a response. These are just a few of the FRUSTRATING events without writing a book! We all work hard for our money and expect to get services agreed upon-not with this company where you're having to beg for good and fair service! I guarantee you that the owners of E-KONOMY Pools wouldn't put up with the service their customers receive.