I was in need for a regular cleaning service for my elderly aunt who still lives alone. Even though…read moreher apartment was becoming uninhabitable due to her inability to clean, she was very resistant to allowing anyone to come into the home and "mess with her stuff. I did a Google search and took a leap offaith, and here we are two years later so grateful for the customized services we get. Sandy is very hands-on with scheduling and goes out of her way to make sure the house cleaner and the client are a good match. She is very sensitive and thoughtful and understands individual unique situations. We mostly had a house cleaner named Johanna who is perfection. Not only does she do a thorough cleaning, but my aunt considered her weekly appointment a visit. She was so personable and friendly. Whenever she couldn't come, Sandy sent wonderful Replacements , keeping in mind how picky my aunt is. I find it very convenient to handle bookings and payment through the app automatically. Highly recommend this business

I am so incredibly happy with NY Maids. This past week I moved out of an apartment I lived in for…read more15 years, and the job turned out to be much bigger than I anticipated. Knowing I wouldn't have time to clean once I finished packing, I found NY Maids online and called, hoping to get someone that same afternoon. I'm so glad I did -- not only was the person who booked my appointment terrific in explaining everything, but she sent Pedro a couple hours later, and he was absolutely wonderful. So kind and easy-going, and did an incredible job! Even my super, who stopped by to see how the move-out was going, was impressed. If you need someone who knows how to thoroughly and spotlessly clean a kitchen and bathroom, Pedro is your guy. Thank you again, NY Maids!

Mari and her team leave my house spotless every time they come to clean. I can't recommend them…read moreenough. Mari is so detail-oriented and make sure that everything is clean and organized. She and her team are very trustworthy (I've even had her come while we were away just to check on the house -- that's how much my husband and I trust her). Highly recommend if you're looking for a reliable and affordable cleaner for your home! They do deep cleaning as well -- that's next on my list!

I've been using Camila's Maid Service a few times. I have a 2 bedroom apartment. Typically, I…read morerequire a thorough cleaning after my tenants move out. I only had a great experience with them. They show up on time and perform a thorough cleaning, including bathrooms, windows, the refrigerator, oven, and more. They sent two ladies, and it took them about 4 hours. I was particularly impressed the last time I used them. They showed up around 3 pm, while it was still light outside. By 5 PM, it was already dark, and no lights on in the apartment. Unfortunately, when my last tenants moved out, they cancelled the electricity service. I arrived around 7 PM and found two ladies cleaning the apartment with flashlights. I didn't know how "deep" the cleaning would be using the flashlights. But when I came back in the morning, everything was perfectly cleaned. I can only say great things about their services.

I am extremely disappointed with the service I received from Camila's Maid Service. Not only were…read morethey late for our initial appointment, but when I tried to schedule a second service, they failed to show up on time again, after not arriving 15 minutes of the scheduled time 11:30 a.m. I booked for so I called. To make matters worse, when I called to follow up, they informed me that they had to push my appointment back five hours because I didn't answer their call - which was sent to the wrong number! and again I wanna express this I only call 11:47 AM to find out where my cleaner was scheduled at 11:30 AM on Memorial Day. Today 2024 When I spoke with the manager, I expressed my concerns about the unprofessionalism I received, but instead of apologizing and making amends, she told me that they would no longer provide service to me. This was on Memorial Day, and I have guests coming over, which I had explicitly explained to her. She callously stated that their cleaners work at their own pace, not according to the scheduled time I had booked. This company's lack of professionalism and respect for customers' time is appalling. The constant delays and miscommunication have left a sour taste in my mouth, and I would not recommend this service to anyone. If you value your time and expect reliable service, look elsewhere."

Our building used them to clean our apartment before we moved in, and we liked their work. Since…read morethen, we have been using their service once a week for more than one year. My husband is obsessed with cleanliness but he loves coming back home after they clean our apartment. We introduced NYC Supermaid to his mother and she loves them too! As long as you provide clear instructions, they follow them perfectly. Also, they have been always responsive and flexible to accommodate our schedule changes. Thank you Jenny and Monica!

Jenny and her team at NYC Supermaid have been cleaning my apartment (and keeping me sane) for…read morenearly a decade. I have a one bedroom in Brooklyn, and they come every other week. Hiring Jenny was the best decision I made as a working adult!! She does an impeccable job with no stone left unturned. The company is double bonded and fully insured, and I feel very safe allowing Jenny and her staff to be in my home -- if I so much as leave a bobby-pin on the floor, it is placed neatly on my bathroom counter for me! I have recommended Jenny to several friends who have all reported positive experiences. Jenny is flexible, conscientious, and very trustworthy. I recommend her without reservation, and I am so grateful for the relief and peace of mind that her biweekly cleaning visit brings! She's a lifesaver!!

Jade and her mother came to do a deep clean of my apartment and they went above and beyond…read moreexpectations! They were incredibly kind, thorough, and efficient and took the time to ensure everything was done to my liking. They left my apartment cleaner than I'd ever seen it and I can't wait to hire them again! 10/10 recommend!

Booked 2 workers for a deep clean of bathroom, where there had been construction, and regular clean…read moreof the rest of my fairly tidy one-bedroom unit. Good stuff: The women arrived punctually - were organized, active and careful - used my own vacuum cleaner. Bad stuff: It was booked for 3 hours but they were ready to leave in under 2.5 hours - their own products were for a light clean but not for robust heavy cleaning - my bathtub was not scrubbed, just wiped down - they used a Swiffer for floor cleaning - I found places that were not dusted at all. So, average for maintenance cleaning but not great for deep dive cleaning.

Unreliable. Booked these guys for a move out clean. The company cancelled on the day, two hours…read moreinto cleaning window provided. Numerous calls were made and deferred to voicemail. Finally responded to my text message and deferred me to Amazon. Needless to say I was left in a lurch (and had to scramble) as I was due to check out on that very same day.

Response to the owner from Google…read more First, the original cleaner assigned to the job, Priscilla, did not show up. Instead, a random woman named Maria arrived--not the person I was expecting. Yes, I initially said she did a fantastic job cleaning the bathrooms, but that was before I had a chance to investigate the rest of my home. The pictures I posted speak for themselves. Maria left and came back twice after I had already informed the manager--whom I was texting back and forth with--that the services I paid for were either incomplete or done poorly. By the third time she returned, I was understandably frustrated and wanted her to leave. However, it was freezing outside, and as a decent human being, I didn't want her waiting at a bus stop in that weather, so I offered her a ride home. I also recognized that she had been working for several hours and still deserved a tip. The real issue here is that your company overworks and under-supports its employees. This was clearly a two-person job, yet you sent just one person. Instead of shifting the blame onto me, you should take accountability for your poor management. You mentioned before and after photos--yet I never agreed to have pictures of my home taken. Additionally, you said I had until Monday to have someone return to clean. On Sunday, I texted the same number I had been communicating with the day before, trying to move things around to accommodate Priscilla coming, yet I never heard back from you. Like everyone else, I work and was unavailable on Monday as well. You texted me ONCE (yes, I can use all caps too) to have someone come back, but since I couldn't accommodate your schedule, I heard nothing further from you. Most importantly, your own website states: "What is your 100% satisfaction guarantee policy? If you're not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don't think we did a good enough job to recommend us to your friends, we'll refund your money." In your response to my dispute, you claimed that issuing a refund goes against your policy--but it clearly states on your own website that refunds are offered. So, I'm very confused. Which is it? Well, I would not recommend you to my friends--so therefore, I am requesting a refund in accordance with your own policy. You denied my dispute, but I am still requesting a refund before I proceed with filing a claim in small claims court. Also, I originally posted this review on Google, but the owner deleted it--so I am posting it here to make sure others are aware of my experience.

Service was excellent! Cleaning lady made my house brand new. I love this company and will…read moredefinitely use them again. Love what they did to my bathroom!

My neighbor recommend me and she is absolutely the best. My house is spotless and my dogs love her…read more My house smells incredible and I trust leaving her alone.