I never had an issue until they were bought out by primo. Even since then it's been one issue after another. First my scheduled delivery was missed with no follow up, then it was rescheduled causing us to be left with no water. The next delivery I was given my "2 FREE" annual cases per the Costco promotion we signed over 10 years ago only to be charged for them on my next billing cycle. The delivery driver even stated they were my "gift " at no charge. It took almost 6 months and multiple calls before it ever got corrected. The next issue was they started only replacing what was on the delivery order vs the amount of gallons they picked up. After a few phone calls I found out it was a change once the merge happened. Then my next delivery had 12, 5 gallon jugs because they replaced what I set out instead of what was on the delivery order! Now here we are again 1 year later and I was left my annual free case of water, which was not in my delivery order, and come to find out I was charged for it again. This merge was the worst thing to happen to what used to be an amazing service through Costco. Costco should really consider ending this collab because the service given is not up to par with Costco standards! read more

If I could give this company ZERO stars I would! Since theres no longer any independent drivers it's only gone downhill! I have 15 empty bottles sitting at my house bc they can't seem to find the back door to pick them up and they can't seem to read the directions to deliver to the rear of the house! Frustrated!! read more

Sparkletts Water - Empty water bottles...15 of them! - Water Delivery Near Me - Lakeside, California

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I'm sorry I have to leave a star; I'd leave zero stars if I could. We were fine with Sparkletts home delivery for many years. Then Primo bought out the company. It has been nearly impossible to get a delivery. Many phone calls, many promises of delivery. We get about one delivery for every five or six promised. Horrible customer service. Stay away! read more

Called customer service on 10/17 and was promised that water would arrive today on 10/20. Customer service rep said this was a computer error. Still no water and my delivery is now skipped to November? Two months without water sounds more than a computer error... read more

Primo bought these guys out and the service is nonexistent now. You cannot get ahold of anyone, and when you do they just tell you what you want to hear. My medical office is completely out of water and they said we'd have our order 3 days ago. Everytime I check, the date just gets pushed back again. I canceled the account this morning and he specifically said "the next two deliveries have been cancelled" I said "no no. You're cancelling the account. The whole thing". Make sure you say that you'll probably get stuck in their contract. read more

Ive been having billing issues and delivery issues for what seems like 2 years now. Finding a suitable replacement in a desert town (I pay for my mother's service) has been another. My bill has been fluctuating from what I signed up for to 2x and almost 4x what it should be. Online, there are not many details of the extra charges. Just boom, added charge. Also, I get charged by Sparkletts, Primo Water and something that shows up as Washington DC Water and Sewage. After some digging, ALL 3 are sparklets. There is something dirty happening, some kind of scam that is NOT OK. Someone should have some kind of oversight into this and get all the customers their money back. This cant be legal!! read more

They jacked up the prices way too much. Using Culligan now which is way cheaper and the taste of water is similar

Service is spotty at best. They delivered a product we did not order. Customer service is shady. Since they merged with Primo Water (or the operator du jour), everything has gone downhill. Find other sources for your drinking water. It's a shame, too, the Sparkletts brand was the top drawer for drinking water for years. read more

They became primo. We lost communication with them. They have skipped 3 of our deliveries. It's been awful!

This company has been screwing over my parents for over three years. The only reason we still have a cooler is because the cooler that my dad had, they would not come and pick up. We had to bring the cooler with us and transfer the service to my residence. We are getting ready to move out of town and have called them to come and pick this cooler up and they have decided not to show three different times. They then said once we finally got them on the phone, "Well didn't you get our message?" Knowing good and well that no message was ever sent. We haven't had a delivery in 2 months! We Canceled the service on the 12th...no one has been by. HEY PRIMO, IF YOU DON'T COME PICK UP THIS COOLER AS YOU CONTINUE TO TRY AND BILL US, WE WILL SEEK LEGAL ACTION. read more

BUYER BEWARE! Don't use this company for your business. They won't deliver on time and will say they "tried". The wait times to speak to someone about your issues seem to average 45 mins or more. Then they'll dictate how much water that you will be receiving after they miss multiple deliveries. Save yourself time and headaches by using a different company. read more

We were sold on this at our office. I'm not even sure what this is. I can't get ahold of anyone when our water machine stops working. I have to go to the store and buy bottled water for the office. When you call they don't answer the phone for 45 minutes. The water is fine, when it works. read more

Primo water delivery company who has taken over Ready Fresh and Sparklets is rude, unreliable for delivery and customer service is the worst I have ever experienced! How this company got a monopoly on water delivery in our County is beyond me! Save yourself grief, don't contact them!! read more

Primo water merged with Sparkletts and since then I have had the worst experience. My deliveries get pushed back and if I am lucky I am getting delivery once a month. If I could give this no stars I would. read more

The absolute worst company I've ever worked with. Or tried to work with. Ever since the latest merger trying to talk to customer service is beyond ridiculous. Been with them for years. Canceling my account. Do not use this company! read more

I have called them everyday regarding my non delivery service for the last three weeks. I have tried speaking with customer service and the automated phone service disconnects the call. The service with this company has now reached a -10 with us. We no long will recommend this company. Costco should not allow this business associated to them. read more

Ever since the merger, it's been nothing but problems. I ended up canceling my account. For the past two weeks, my orders have been pushed back daily. I can't even get anyone on the phone--and when I do, it's someone clearly outsourced to another country. This brand is terrible. I switched to Culligan Water and had water delivered the same day. Never again. Primo Water is simply not worth it. read more

Things got better for a month or two but now we're right back where we started. This company does not bill you correctly and will overcharge you on your basic product and even when they offer you a sales promotion the price will be more expensive. They do not deliver products Timely even after you bring it to their attention. They will promise you something and deliver nothing but grief. Time to file a BBB complaint read more

Zero stars. We've been customers for years. Started out good. The driver would text me the morning of delivery to confirm the amount I needed. Always on time and customer service was great. Fast forward a couple years and a couple buyouts.... They now cancel delivery without telling you even on the same day after they've confirmed via text and phone. Try live chatting and it's a bot, no live people. Try calling and you wait on hold for hours to be transferred multiple times to have to give your account # to the next person and start all over. I'm currently on hold for the second time today... going on 33 mins now. They shorted my last order, which was also delivered 2 hours late. When I called to complain they offered to bring replacement bottles a month later... at which point I will run out of water and have to go restock on my own to deal with their shortcomings. Long-distance customer service agents have no way of contacting local warehouses or drivers to find out why things are canceled or troubleshoot issues. Why do I pay you $13 a month for delivery when I have to do all the work myself? read more

Our bill just keeps going up. They charged $7.95 which has now jumped to over $10.00 just to deliver the water and then the cost of the water and the cooler. Last month we got (3) - 5 gallon jugs and were charged over $65.00. I am sorry but when we started with Sparkletts it was $19.99 a month and the charge has tripled. Not impressed. read more

I would honestly leave 0 stars if I could. From beginning to end this company has been a problem. Starting up, they completely messed up my order. It took them 2 weeks to resolve this issue. Almost every delivery was wrong, the drivers left my gate open, made multiple mistakes etc. I was never credited or compensated for THEIR mistakes. After ending up with serious health issues and I couldn't get on the phone, I wrote to them 3 times with no solution. Letting them know I had to relocate to be cared for by family and could not afford the service moving forward. They proceeded to not respond, not cancel my service, and continued to ship to the address I was no longer at. Horrible customer service. Horrible delivery experiences. Just all around a terrible company. read more

ANOTHER UPDATE: 9 months later and we are STILL BATTLING with this company. It is now Feb 2022. and we received a collections notice saying we still owe $265.98 when we had cancelled the account almost a year ago. We don't even live in the unit, we don't live in that state... when I called the company they said there's "nothing they can do about it." I hope to GOD this company goes out of business bankrupt!!! Do not use this company. They do not communicate. They do not accommodate. They ripped us off and now they are ruining our credit. DO NOT DO BUSINESS WITH ANY COMPANY ASSOCIATED WITH DS SERVICES OF AMERICA!!!!! Get your water and services from another company FAR AWAY FROM THIS ONE. read more

Sparkletts Water - COLLECTIONS BILL FOR A SERVICE WE CANCELLED IN 2021!!! - Water Delivery Near Me - Lakeside, California

We had Alhambra water while living in Sacramento CA (2 years) and then Philadelphia PA (1 year). The service started suffering in Philly. Fast forward to San Diego. It's gotten ridiculous. We finally cancelled because it was unbearable. We made the switch to Culligan. read more

After getting our 4th replacement cooler (yes I said 4th replacement cooler) and it FAILING again we are completely fed up with this company. We are ready to CANCEL. ------------------------ I hate being lied too. I was told TODAY (Debra) my old cooler was picked up from my old property (which we left the first week of October). Drove by the property today and it was still there. Even worst the new owner saw me and started to yell about it being there for almost 2 months now. You can do 3 nice things but then you lie to your customer and it just ruins everything. -------------------------- Previous post: I use to have Pureflo. What a reliable company and a great tasting product. I was forced to switch to Sparkletts. All I have experIenced is disappointment. For the 3rd time since we moved I will be requesting for a new water cooler as the water heater on the unit continues to fail. Now this week when we got the 5 gallon bottle delivered it did not have a handle on it (like all the ones we got for several years) and my wife dropped it on her foot. Ouch read more

Sparkletts Water - Lied to about cooler pickup - Water Delivery Near Me - Lakeside, California

Update to my previous post. Sparklettes managed to screw it up again!! I scheduled a pickup of all my equipment because I don't want to deal with their horrible service and they didn't show up. UNBELIEVABLE! Sparklettes if your reading this, come pick up your equipment, I'm done with you! read more

If I could put negative stars, I would! This is by far the WORST company and customer service I have ever encountered. STAY AWAY!! I have been trying to contact them for a week through 4 emails and 4 hour long waits on phone. There is no way for me to cancel my services. This is the reason people go postal. TERRIBLE! I don't know what to do with the equipment - throw it out? read more

I signed up at Costco under the impression that I would be charged under $10 a month for the dispenser, and then seven dollars for each bottle delivered and for each bottle there would be a $10 deposit which would be returned when I give the bottles back, which means when I get a new delivery, I get two new bottles so my deposit from the previous two bottles just gets rolled over into the new two bottles totally makes sense. Then as time goes on, I start to notice that my bill was quite a bit higher than anticipated and upon calling the Sparkletts they told me a completely different price chart for the services provided and. bottles charge, etc. they are now wanting to charge me $20 per bottle each time I get a bottle delivered and nothing about any deposits or anything like that. I told them I signed up at Costco under a promotion and they said that the price has been the same since day one which obviously is not the case because who in the right mind would except a charge for $20 for a single 5 gallon bottle of water when they could just go down the street and fill one up for much cheaper than that. I understand the quality of the water is wonderful. I have to say but not worth that amount so about three months goes by and I admit I was a little behind on my payments so I told them that I can no longer afford these high prices and I would like to cancel my account effective immediately and I need this unit out of my apartment ASAP. Well, they told me that unfortunately they can't pick up the unit until I pay my previous balance in full which I told them I understood and I would soon as I could. Well, three weeks later I get a collections notice in the mail saying that I owe them $200 for previous services and $300 for water dispenser that I did not return to them. I've been trying to return it for over two months now and with no luck I am go to the local office here in Lakeside and insist that they take their dispenser back and remove that $300 collections from my name the representative at Costco told me that I will not be liable for any damages or losses of the unit, they would just replace it free of charge and continue at the same monthly rate which in my case nothing happened to the unit, it's still here in my apartment taking up space that I don't have anymore and now they wanna charge me 300 extra dollars for not returning it over two months so I think this is very faulty and dirty and manipulative of the company and I would never recommend them to anyone unless they want to be unreasonable prices for delivery and have random charges added to your account that you did not agree to when you signed up. I am going to attempt to drop off the unit at a location that my water and unit came from today because I cannot deal with this any longer and clearly the customer service has done. Nothing to help me at all even after I told them, I'm going to be paying my outstanding balance as soon as possible and then three weeks later now I'm in collections for over five hundred with no notice! read more

We had Sierra springs for 20 years, they purchased the Compnay signed us up without knowing won't pick UP THE NASTY WATER. its been sitting in front of my house for months. You have to correspond by mail. I have called their customer service department 10 times to pick up water and wrote stop service. I get same canned answer. We will handle and fix it or call you back never hear from them and get another bill in mail with threats and late fees. SCAM BEWARE and the water tastes horrible. We have been using another company since July and love their service. BEWARE BEWARE BEWARE read all of the negative reviews...... read more

The product is good and the deals are pretty good for Costco members. The down side is the follow up customer service. A customer averages an hour or more on hold to talk to customer service. That's if you don not get disconnected. I had to return a water cooler I had for a couple of weeks Was not able to reach anyone and when I did I had to drive. Some miles out of my way to return the cooler. No pick up service I guess. read more

Sparkletts Water - Over an hour on hold only to have the call picked up and placed on hold again. Really ????smh - Water Delivery Near Me - Lakeside, California

This company won't stop harassing me and is attempting to collect a debt not owed. I've shown them several times in email that i don't owe it but they won't stop contacting for it through phone, email and mail. Sometimes they stop for months but then they start again, they just did it again. They are trying to charge me late fees and bottle fees because they abandoned all the bottles at my house for a half year I emailed them several times to come get them. They would just say someone is gonna call me and come get them, but they didn't for months on end and they kept sending me past due bills and more late fees for the bottles. I don't owe this as it was their responsibility to come get them and I asked them to come get them for months but was just ignored or lied to. Now they are trying to steal 351.30 dollars from me for their incompetence when in reality they owe me money for all the waste of time, harassment and attempted theft. Just Contacted CA Attorney general to report these Criminals and in talk with a lawyer to sue them. I still have them delivering water to my business and I'm cancelling that also. Hopefully they don't try To steal from me on that account also OBVIOUSLY USE ANY WATER COMPANY BUT THESE CRIMINALS read more

What an absolute clown show this place is. For over a year I had weekly deliveries. Have always had it programmed into the calendar on my phone to repeat weekly to remind me. Then one day they randomly switch me to every two weeks. Called in talked to someone who said they didn't know who or why I was switched to every two weeks but that they could put in a request to go back to weekly. Never heard anything about that. Now they just skipped me again on the bi-weekly, checked the website, it showed I was in fact supposed to have a delivery that day. So two more weeks go by & the driver shows up & tells me they only come once a month. lol Literally been programmed into my phone for over a year every day they show up & these clowns just don't do their job & then show up & lie to your face. Despite the website showing my delivery date. Absolute biggest joke of a business I've ever dealt with. How do you even mess up water delivery. Clowns. Never again. Save your time & money use anyone but Spraklettes. Oh and they charge you $5.49 the weeks they don't show up & did nothing. read more

I'm extremely frustrated with this service. I have called and scheduled delivery 6 times, with each rep assuring it has been escalated to the branch manager and that delivery will happen "tomorrow " and it stilll hasn't. I am incredibly frustrated and disappointed about how much time I have wasted and the issue has not been resolved. Account has been paid and waters out empty for over 3 weeks. Branch manager for Indian Wells is not responsive. read more

Update : responding to my feedback with call us/give us your contact info we would love to help and then never responding weeks later speaks volumes to the character of the company. Returned 10 bottles and STILL no refund !!!!!!! read more

STAY AWAY at all costs! I NEVER give Yelp reviews, but this is special. Horrible customer service. Supremely unresponsive. My water service of 20 years was transferred to Sparklett's/Primo. Without notice, a crate of water was dropped off with a tacked on $6 delivery fee. Since I never order a single crate, I asked for an adjustment of the delivery fee. After 3-4 calls to 800 number, I was rudely told "pay the fee or quit the service". I quit the service, and asked to return the crate I never ordered. The national call center staff said they would arrange to pick up up. NOTHING HAPPENED. no return phone calls or arrangements. Since then they have monthly added charges so the bill has tripled. Can't reach local distributor and 800 staff won't provide contact information. They tell me that they are emailing the local distributor to reach out, but nothing ever results. I have tried for 4 months to get my bill adjusted and returnable crates picked up. The 800 staff is so practiced at being unhelpful that they don't end the call in a way that allows you to take the post-call survey. They put you on hold so you can't report their ineptitude and miserable service. This company is the WORST and should NOT BE PATRONIZED read more

So I've had water service for 30 plus years it's changed hands from originally Oasis out of Blythe California 2 sparklets and now sparklets primo water I was trying to get ahold of sparklets primo live sparkle it's primo because I am now out of water and have been for about 3 days the problem I have is they delivered on January 13th 2022 and here it is March 26, 2022 they have not delivered water but they continue to send me paper invoices with a $4 charge every time they sent out a bill even if it was a $3 bill because I only paid $47 of a $50 bill leaving me with a $3 balance and then an additional $4 for the paper service fee it's only cost 54 cents to mail out There's supposed to be out here April 7th which is 3 months after the last delivery I don't know anybody that drinks 50 gallons a month cooks which are 50 gallons AA month this is unacceptable read more

Worst water service ever!!! Never respond, takes hours just to get them on the phone, they make it impossible to speak with them and, never deliver on time, and don't even inform you if they won't be able to deliver, over priced with miscellaneous fees. Worst customer service ever! read more

I had a delivery scheduled for 5-4-21. I logged into my app to confirm. I have it scheduled for every 2 weeks, the same order every 2 weeks. I am a new customer and just got my cooler and started service 2 weeks ago, so this was my first delivery after getting the first delivery with cooler. At the end of the day around 8pm I still have yet to receive my order, which I thought was weird. I log into my app and it is now rescheduled for the 18th, another 2 weeks out. Keep in mind that I just ran out of water today, so I am now out of water for 2 weeks. I call customer support this morning, wait on hold for over 45 minutes. I asked the service rep why I never received my order. She said it was because "they are very short staffed in your area". I said well it isn't my damn problem. You cant have a scheduled delivery for me, and then just randomly cancel it, and schedule a new delivery for 2 weeks later. Not without contacting me. If they would have called and said "I'm really sorry we're going to be one day late on your delivery", that is respectable. Instead they made me call and sit on hold forever. I told the rep on the phone to tell the drivers in my area, if they miss one more delivery without calling me; that I will unplug my cooler and set it outside for them to pick up and that I will cancel my services and go to another company. The only reason I have not done that yet is because she was nice enough to give me a credit on my next bill. So far, very disappointed. New customer and my first re occurring delivery was screwed up. Hope it gets better from here. read more

Horrible service don't think about using them they are constantly making mistakes!!!!

If I could give them zero stars I would ! They sent me to collections twice even though I was all paid up. Then they said if I paid $200 I could keep my machine come to find out that wasn't true at all! I canceled last week and they said I never did not to mention they no showed picking up their equipment and skipped multiple deliveries but charged me just the same ! Do not get anything from them !!!!!! read more

Their customer service is AWFUL. I started sending emails to ask a question about restarting my service. After receiving generic responses not answering my question twice, I tried to call to ask. I spent 2 hours on hold before I had to hang up for a meeting. Since then, I've decided to just cancel the service, except that I can't get through to anyone to do so. I have sent 3 emails and am now sitting on hold for the 3rd time. First call, 1.5 hours before I had to hang up. Second call, 1 hour 45 minutes before I had to hang up. I am now waiting at minute 42. Let's see if I can maybe, just possibly, get through today. I will not only never recommend Sparkletts to anyone, I will inform them to run screaming away from them! read more